19
06089B-2
OWNER’S MANUAL
#
77519
ver.
06089B-2
Page: 19 ENGLISH CANADIAN VERSION
77519 English Canadian Version 06089B-2 ( For
Use With The EC96601 New CPU Only)
TROUBLESHOOTING
CALLER ID SYSTEM TROUBLESHOOTING TABLE
SYMPTOM
SOLUTION
The Caller ID
LCD panel is
blank
•
Check the telephone line cord connections.
•
Check the batteries for proper installation.
The Caller ID
LCD panel
does not show
the caller’s
name and/or
phone number
•
The Caller ID unit will not function until you have Caller ID
service provided by your local phone company. Call your
local phone company to have Caller ID installed on your
telephone line.
•
Check your telephone line connections. Make sure all
connections are secure and connected.
•
If you picked up the phone before the second ring, the caller
information will not be correctly received. If you have a
telephone answering device (TAD) connected with the unit, set
the TAD to answer after two rings or more.
•
If it is a blocked call or an out -of-area call, the caller’s name
and/or phone number will not appear on the display. Please
refer to the “Receiving Caller ID Information” section for more
details.
•
If only the caller’s phone number appears on the display, it may
be a Single Data Message Format (SDMF) call, as opposed to a
Multiple Data Message Format (MDMF) call. Please refer to
the Glossary section for definitions.
“
LINE
ERROR
” or
“
NO DATA
SENT
”
appear on the
LCD panel.
•
On rare occasions, the Caller ID information sent by the
telephone company may have an error in the transmission.
This is not the fault of your Caller ID unit. It can only capture
and store the data t hat was received.
Cannot erase
call records in
memory
•
The ERASE button must be quickly pressed twice to erase a
single call record. To erase all call records, press and hold the
ERASE button for at least five seconds.
•
Make sure all new calls have been reviewed.
THIS SYMBOL IS INTENDED TO ALERT THE USER OF THE PRESENCE OF IMPORTANT
OPERATING AND MAINTENANCE (SERVICING) INSTRUCTIONS IN THE OWNER'S
MANUAL.
