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297-2041-900

DMS-100 Family

M5212 ACD Set

General Description, Installation, and
Maintenance

BCS33 and up Standard 02.01 October 1991

Summary of Contents for M5212 ACD

Page 1: ...297 2041 900 DMS 100 Family M5212 ACD Set General Description Installation and Maintenance BCS33 and up Standard 02 01 October 1991...

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Page 3: ...MS 100 Family M5212 ACD Set General Description Installation and Maintenance Information is subject to change without notice Northern Telecom reserves the right to make changes in design or components...

Page 4: ...88 Directed Call Park Added information about volume settings for recommended headsets March 1991 BCS32 Standard 01 01 release First release of this document Revision bars in the table of contents ide...

Page 5: ...ctors 1 2 Specifications 2 1 Reliability 2 2 Recommended headsets 2 3 Environmental and Safety Considerations 2 5 Line Engineering 2 5 Powering Requirements 2 6 Operations and features 3 1 Feature des...

Page 6: ...edure 4 1 M5212 ACD Set Installation 4 1 Procedure 5 1 Polarity check 5 2 Procedure 5 2 Station ringer test setup 5 2 Procedure 5 3 Station ringer test 5 3 List of tables Table 1 1 Physical Dimensions...

Page 7: ...ed throughout the document for example 01 01 The first two digits increase by one each time the document content is changed to support new BCS related developments For example the first release of a d...

Page 8: ...ayer M5212 ACD Set documents and other documents that contain related information are listed in Finding M5212 ACD Set information in M5212 ACD Set Product Guide Product guide References in this docume...

Page 9: ...rter contains high voltage lines Do not open the front panel of the inverter unless fuses F1 F2 and F3 have been removed first Until these fuses are removed the high voltage lines inside the inverter...

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Page 11: ...r headset support The alphanumeric display module is mounted at the rear top edge of the telephone and is hinged so that the viewing angle can be adjusted physically to reduce glare and maximize contr...

Page 12: ...ar 73 5 2 88 External Connectors The modular jacks for the line cord handset cord and headset cord are located on the bottom of the set Figure 4 2 on page 4 5 shows the underside of the telephone base...

Page 13: ...te Idle LCD Off Active LCD On Ringing or feature pending LCD Flashing Hold or feature pending or mute activated LCD Winking Feature activation and display messages Feature activation and display messa...

Page 14: ...ls for the headset handset ringer and speaker A visual bar indication is shown on the main display whenever the VOLUME CONTROL key is used Headset volume is controlled only during an active call with...

Page 15: ...l Mechanical Components 19 Recommended headsets Northern Telecom has fully tested the following headsets and adapters and found them to be acceptable from both safety and performance standards Note RJ...

Page 16: ...p X9950685 headband U S X9950644 MPA X9950695 ear hook X9950696 ear loop X9950697 headband TX at 10 Side Tone at 0 Max at 12 VOL MIN NOM TX at 10 Side Tone at 0 Max at 12 VOL MIN NOM Plantronics PJ MH...

Page 17: ...g devices Vibration and shock The M5212 ACD Set was designed to continue to work to specifications after being subjected to the following vibrations in each of three orthogonal directions for 90 minut...

Page 18: ...pply fails only feature keys 0 through 9 and LCDs 0 through 7 will be operational This external power supply must be 16 V ac and must satisfy the following set current demands Active state local power...

Page 19: ...x Wiring scheme for alternate power supply arrangements Wall plug in Transformer M5212 ACD set AC T R AC T R DC Wall mounted connecting box equipped with Teladapt connector DC T adapter or I adapter N...

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Page 21: ...ACD set Feature descriptions The M5212 is characterized by 15 fixed keys with no LCD indicators one fixed key with an LCD indicator and 11 assignable key LCD indicator pairs Each M5212 ACD set also f...

Page 22: ...s 1 2 3 4 5 6 7 8 9 0 abc def ghi jkl mno prs tuv wxy meridian LCD Panel Speaker Grille Directory Number Card and Lens VOLUME CONTROL LCD Indicators Feature Keys Note Feature keys are assignable to AC...

Page 23: ...ates on the IN CALLS key If the incoming call terminates at a secondary DN the number name will be displayed only after the receiver is lifted Tone Characteristics A locally generated buzzer 500 Hz to...

Page 24: ...udspeaker A speaker is used for alerting tones and call monitoring on hook dialing and listen on hold Feature operations The M5212 ACD set provides access to features specifically designed to help ACD...

Page 25: ...dicator and allows the user to listen to a call without the other party hearing any sound The feature is valid only when using the handset It has no functionality when only the headset is being used P...

Page 26: ...sound which comes through the speaker headset or handset including ringing dial tone busy tone and on hook monitoring is controlled by one key with two toggle positions Tapping or continually pressin...

Page 27: ...The M5212 ACD set features ten additional assignable feature key LCD indicator pairs ACD features or standard business set features may be assigned to these keys ACD features that may be assigned to...

Page 28: ...dset microphone is muted for call monitoring only Depressing the MUTE button turns off the LCD and the muting of the handset microphone Active handset Depress MUTE key Mute handset micro phone Disable...

Page 29: ...ing shipment Remember to include all loose parts in the shipment for example cords AC transformer and the handset Installation Installation requires plugging the cords into the Teladapt jacks that are...

Page 30: ...the headset cord to the correct Teladapt receptacle in the base of the set as shown in Figure 4 2 Route the headset cord to the headset of applicable adapter as shown in Figure on page in 4 2 5 Connec...

Page 31: ...yed the set has failed basic internal tests and must be returned for repair 11 Wait a minimum of 20 seconds to allow for proper power up before using the M5212 ACD set This completes the installation...

Page 32: ...ndard 02 01 October 1991 Figure 4 1xxx M5212 ACD Set packaging Key Caps In plastic pouch Line Cord Transformer In box Prior to insertion into shipping container place phone and handset into plastic po...

Page 33: ...t for Linecord when Telephone is used without an Add on Unit Label Area Label Area Handset Cord Exit Channel Teladapt Connectors Rubber Foot Note Case support screw positions Connecting Cord Exit Port...

Page 34: ...plugged into either one of the two jacks T adapter required for operation with M536 I adapter recommended with M518 Connecting Block wall or baseboard mounted NE267QA Double Adapter or I adapter Power...

Page 35: ...ion test routines There are criteria outlined in NTP 297 2011 180 Business Set Line Engineering that if observed will make impulse noise background noise and crosstalk compatibility unlikely A loop ch...

Page 36: ...SRT tests the hardware of the M5212 ACD set and can be performed by either the installer or the repair technician at the site without involving CO personnel Test Set up To prepare the set for the Stat...

Page 37: ...number 12 are affected differently by the station ringer test Where All LCDs is given in this procedure this indicator will remain OFF Procedure 5 3xxx Station ringer test Step Key or Switch Operated...

Page 38: ...D 5 ON Soft Reset LCD ON 22 Feature key 6 LCD 6 ON Soft Reset LCD ON 23 Feature key 7 LCD 7 ON Soft Reset LCD ON 24 Feature key 8 LCD 8 ON Soft Reset LCD ON 25 Feature key 9 LCD 9 ON Soft Reset LCD ON...

Page 39: ...d in most instances 10 10 will be displayed in the display window as detailed in Step 37 The numbers in the display when read from left to right indicate a count of the messages received against the m...

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Page 41: ...es Table 6 1xxx M5212 ACD set stocklist of field replaceable parts Description Ordering code Engineering code Meridian M5212 ACD Set Chameleon gray made in Canada for Canadian sales B0230770 NT4X39AA...

Page 42: ...on gray A0327131 NE H4DUQC 35 Handset Cord 2 8m 9 ft long Black A0327133 NE H4DUQC 03 Label Button Cover Clear P0637674 P0637674 Label Button Cover Green P0657710 P0657710 Lens Station Identification...

Page 43: ...y modules ASCII American Standard Code for Information Interchange Automatic call distribution A Meridian Digital Centrex feature that assigns answering priorities to incoming calls and then queues an...

Page 44: ...n flashing 60 times per minute winking 120 times per minute LEN Line Equipment Number MAP Maintenance and Administration Position Maintenance and administration position A MAP workstation for user int...

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Page 46: ...Telecom reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant DMS DMS 100 DMS SuperNode MAP Teladapt and NT are trademarks of Northern Tel...

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