Nortel Norstar Voice Mail 40 Fax Set Up And Operation Manual Download Page 48

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Troubleshooting FAX

FAX Set Up and Operation Guide

P0886629 Issue 1.0

To re-enable the Channel:

6. Press

DETAIL

7. Press

until the Channel you want to disable is

displayed.

8. Press

DSBL

9. Press

® to end this programming session.

1. Press

⁄

fi.

2. Enter the default password

¤¤¤‹‡‡¤

(ACCESS2).

3. Press

until you see the display in step 4.

4. Press

SHOW

5. Press

SHOW

6. Press

DETAIL

7. Press

until the Channel you want to re-enable

is displayed.

8. Press

ENBL

9. Press

® to end this programming session.

01-08 > ccc**crr
QUIT NEXT

1: 2225 ***
QUIT

DSBL

3: 2227 ***
QUIT NEXT

3: Not in sync
QUIT NEXT ENBL

Password:
∫∫∫∫∫∫∫∫∫∫∫RETRY

ACCESS∫Server
BACK∫∫

∫ADMIN

Channel Status
BACK∫∫NEXT∫∫

Chan Status Menu
QUIT∫∫ALL ∫∫

01-08 >cc***crr
QUIT NEXT

1: 2225 ***
QUIT

DSBL

3: Not in sync
QUIT NEXT

3: 2227 ***
QUIT NEXT DSBL

Summary of Contents for Norstar Voice Mail 40 Fax

Page 1: ...el com norstar Norstar is a trademark of Northern Telecom P0886629 Issue 1 0 Printed in Canada Norstar is a trademark of Northern Telecom Copyright Northern Telecom 1998 Norstar Voice Mail 4 0 FAX Set...

Page 2: ...ntation is protected by copyright It may not be copied in any form or medium except pursuant to the Nortel License to Copy Documentation License If a License has been purchased it will be enclosed wit...

Page 3: ...methods 7 About Fax Answering 7 About Fax Overflow 8 Fax System Group message Fax Broadcast 8 About FAX with CCR 9 About Norstar Voice Mail reports 9 Chapter 3 Setting up and maintaining FAX 11 Introd...

Page 4: ...nd Mailbox in CCR 36 Assigning a Home Fax Point 37 Adding a Fax Point 38 Changing a Fax Point 39 Deleting a Fax on demand Mailbox 40 Chapter 5 Troubleshooting FAX 41 Introduction 41 Problems and solut...

Page 5: ...an entry in the Dialing Translation Table 65 Deleting a Dialing Translation Table entry 66 Technician Created Dialing Translation Table 67 Creating the Dialing Translation Table file 67 Installing th...

Page 6: ...on necessary to set up and maintain Fax on demand mailboxes Troubleshooting FAX provides diagnostic and recovery procedures for problems that might occur while setting up and operating FAX This chapte...

Page 7: ...tion on the display Buttons This guide uses dialpad button representations Any button that appears in the text or instruction steps indicates the dialpad button that selects an option Example Press Wh...

Page 8: ...Codes are aware of Norstar Voice Mail programming and know the Norstar Voice Mail terminology Other documents For more information about FAX or Norstar Voice Mail refer to the Norstar Voice Mail FAX I...

Page 9: ...r Voice Mail reports How FAX works FAX works with Norstar Voice Mail offering a caller the capability of sending a Fax message to a mailbox as easily as sending a voice message to a mailbox A caller c...

Page 10: ...d saved Fax messages About the Virtual fax line A line can be assigned to a mailbox to act as a Virtual fax line for the mailbox Any Fax messages sent to the Virtual fax line bypass the greeting and A...

Page 11: ...ax from the Fax on demand Mailbox using the two call method the document is transmitted during the second call The first call can originate from any touchtone telephone The caller provides a telephone...

Page 12: ...attempts can be any number between one and 99 Between each of these retries Norstar Voice Mail will wait a specified amount of time called the retry interval The retry interval can be from one to 60 m...

Page 13: ...ve a greeting recorded for their mailbox Use this report to identify which mailboxes are assigned as Fax on demand Group List report This report shows the Group List number the type of Group List and...

Page 14: ...List Adding fax machine members to a Fax System Group List Sending a Fax System Group message Fax Broadcast Before you begin administering FAX you should complete the Norstar Voice Mail FAX Programmi...

Page 15: ...bers on the Norstar dialpad Entering characters using the Norstar dialpad Setting the FAX System parameters There are four FAX System parameters that control various FAX features and user mailbox func...

Page 16: ...System will attempt to print faxes from mailboxes Also it is the number of times the System will attempt to deliver faxes that have been forwarded to an external fax machine The retry attempts range f...

Page 17: ...ss OK To enter the Fax Answering extension name refer to Entering characters using the Norstar Dialpad on page 12 The Fax Answering extension name can be a maximum of 16 characters 11 Press NEXT 12 Pr...

Page 18: ...stem parameters at any time The FAX System parameters appear in the same order as they appeared when you set up the FAX System parameters This section shows you how to select the change feature It doe...

Page 19: ...nter the System Coordinator Mailbox number and password and press OK 3 Press MBOX 4 Press ADD 5 Enter the Fax Overflow Mailbox number 6 Press NEXT until you see the display in step 7 7 Press OK 8 Ente...

Page 20: ...asis Off premise Message Notification can be set up to notify the System Coordinator when a message has been received in the General Delivery Mailbox For more information about the General Delivery Ma...

Page 21: ...as they appear when you add a Fax Overflow Mailbox This section shows you how to select the change feature It does not show you how to change each parameter Changing the parameters of a Fax Overflow M...

Page 22: ...busy signal Fax messages that were in the Fax Overflow Mailbox before it was deleted are automatically printed To delete a Fax Overflow Mailbox 1 Press 2 Enter the System Coordinator Mailbox number a...

Page 23: ...t the sound of the tone record the Group List name and press OK to end your recording Note This Group List name is played to anyone who sends a Fax message to the fax machines in this group 8 To liste...

Page 24: ...ephone number of the fax machine and the line or line pool to be used A maximum of 125 fax machine members can be added to a Fax System Group List To add a member to a Fax System Group List 1 Press 2...

Page 25: ...Enter the line pool or intercom number and press OK Note If a Fax System Group List member is at a location that requires long distance dialing the line or pool number selected must not have any long...

Page 26: ...send To use this feature a Fax message must exist in your mailbox 4 Press COPY or fi 5 Press MBOX or 6 Press NO or Note Fax Group List recipients cannot hear voice introductions 7 Enter the Fax Syste...

Page 27: ...Mailbox Greeting Deleting and viewing fax selection numbers in a Fax on demand Mailbox Including a Fax on demand Mailbox in CCR Deleting a Fax on demand Mailbox Before you begin administering FAX you...

Page 28: ...in a Fax on demand Mailbox by using your Norstar two line display telephone For information about adding a Fax message refer to Adding a Fax message from a fax machine telephone on page 31 or Adding a...

Page 29: ...essing YES means that the Fax on demand Mailbox name plays in the Company Directory 11 Press LINE Note Press POOL for Norstar Voice Mail to select a line within a line pool Refer to the Norstar Voice...

Page 30: ...Refer to Deleting a Fax on demand Mailbox on page 40 and Adding a Fax on demand Mailbox on page 26 Changing the parameters of a Fax on demand Mailbox involves locating the display with the parameter y...

Page 31: ...formation is to be delivered the Fax message is transmitted in the second call which is originated by Norstar Voice Mail Note For information on creating the Dialing Translation Table and setting all...

Page 32: ...call method The two call method is the default call method If the current call method is correct press NEXT or 7 Press CHNG or and enter the number of faxes a caller can request The default number of...

Page 33: ...the new or updated Fax messages To add a Fax message from a fax machine telephone to a Fax on demand Mailbox 1 From a fax machine telephone dial a telephone number that will be answered by the Automa...

Page 34: ...of the Fax message by sending it to a fax machine Ensure the Fax message is complete and the page numbering matches the number of pages of the selection Check all selections in the Fax on demand Mailb...

Page 35: ...Mailbox on page 26 7 Enter the Fax on demand selection identification number and press OK The Fax on demand selection identification number is a maximum of eight digits must be unique and may not star...

Page 36: ...have entered the required numbers press START on your fax machine If you are using the Norstar Voice Mail bilingual capability you should also record the Fax on demand Mailbox Greeting in the alternat...

Page 37: ...o include the area code To record a greeting 1 Press 2 Press OTHR or 3 Enter the Fax on demand Mailbox number and password and press OK or 4 Press ADMIN or 5 Press GREET or 6 Press REC or 7 At the ton...

Page 38: ...ures of CCR to access a Fax on demand Mailbox 1 Press 2 Press OTHR or 3 Enter the Fax on demand Mailbox number and password and press OK or 4 Press FAXES or 5 Press CHNG or 6 To view the fax selection...

Page 39: ...This completes assigning a Home Fax Point For more information about designing building changing saving and enabling a CCR Tree refer to the Norstar Voice Mail Set Up and Operation Guide 1 Press 2 Ent...

Page 40: ...ge 32 To add a Fax Point 1 Press 2 Enter the System Coordinator Mailbox number and password and press OK 3 Press OTHR 4 Press CCR 5 Press ADMIN 6 Enter the CCR Tree number and press OK The CCR Tree nu...

Page 41: ...parameters of a Fax on demand Mailbox on page 28 To change a Fax Point 14 To save the Tree press END and follow the instructions that appear on the display 15 Press to end this programming session 1 P...

Page 42: ...that appear on the display For more information about designing building changing saving or enabling a CCR Tree refer to the Norstar Voice Mail Set Up and Operation Guide 15 Press to end this program...

Page 43: ...on demand Mailbox 2 Verify that Fax messages have been added to this mailbox 3 Make sure your greeting tells the user how to retrieve the Fax message This includes information about which call method...

Page 44: ...hine is busy are lost If Fax messages sent when the fax machine is busy are not being received check the following 1 Verify that a default fax extension has been set up 2 Verify that a Fax Overflow Ma...

Page 45: ...ies set in the Fax Overflow Mailbox Fax messages are being left in the General Delivery Mailbox When the Fax Overflow Mailbox retry limit is reached for a Fax message the message is automatically sent...

Page 46: ...incorrect number for one of the FAX parameters For the correct range of values for a specific FAX parameter refer to Chapters 3 and 4 of this guide L L L LO O O OC C C CK K K KE E E ED D D D Appears...

Page 47: ...star telephone U U U UN N N NI I I IN N N NI I I IT T T T Appears when the Fax on demand mailbox has not been initialized W W W WA A A AR R R RN N N N M M M Mb b b bo o o ox x x x u u u un n n ni i i...

Page 48: ...S2 3 Press NEXT until you see the display in step 4 4 Press SHOW 5 Press SHOW 6 Press DETAIL 7 Press NEXT until the Channel you want to re enable is displayed 8 Press ENBL 9 Press to end this programm...

Page 49: ...the upcoming special events such as musicals dance recitals and open houses Each of the Fax messages is sent using the one call method This means the caller pays for any charges incurred Since the Fax...

Page 50: ...il This mailbox collects any incoming Fax messages that come in while the fax machine is busy FAX Tips Printing a fax from a Fax Overflow Mailbox to another fax machine If a fax machine that is assign...

Page 51: ...box For more information about setting up Off premise Message Notification and the General Delivery Mailbox refer to the Norstar Voice Mail Set Up and Operation Guide Transferring a fax caller to your...

Page 52: ...hat has already been programmed for Norstar Voice Mail Refer to the page number to find where that option is in this Programming Record Space is provided for you to write the option or circle an optio...

Page 53: ...1 0 Pre installation checklist Dialing Translation Parameters DN mailbox number length 1 2 3 4 5 6 7 Installer s name Installation date Model of office fax machine s DN or telephone number of office f...

Page 54: ...9 Issue 1 0 FAX Set Up and Operation Guide Mailbox Administration Applicable only for Fax Overflow Mailboxes Mailbox number Extension Name 1 to 16 letters Type check one Fax on demand Fax Overflow Cop...

Page 55: ...Fax machine extension number Retry attempts 01 99 Retry interval 01 60 min Fax on demand Mailbox Directory name Greeting Primary Alternate Delivery mode One call Two call Maximum number of faxes 1 2 3...

Page 56: ...ding digit may be changed from the default of 9 This is done by the Installer or System Coordinator during System initialization Group List number 901 to 999 Type FAX Name voice recording Name max 16...

Page 57: ...may contain errors For example the caller may forget to add the area code or add a long distance access code when it is unnecessary In both instances several changes must occur before the number can...

Page 58: ...nding value in the Output column The character shown after a value signifies any digits in the telephone number remaining to be dialed Norstar Voice Mail automatically adds the character after every I...

Page 59: ...er Systems attached to the central office CO lines do not require digits to be prefixed INPUT OUTPUT Explanation The Dialing Translation Table is empty The local network in Mountainview supports 10 di...

Page 60: ...10 digits The default for this parameter is none The field for this parameter is a maximum of 6 digits Access code Access cd This number is prefixed to all numbers after Translation in order to access...

Page 61: ...0 Press NEXT to continue xxx represents the area code 11 Press CHNG 12 Enter the access code and press OK 13 Press NEXT to continue xx represents the access code 14 Press CHNG to set the reply transla...

Page 62: ...tuted for the Input value The resulting number is ready to dial on the local network Refer to the Dialing Translation Table examples earlier in this chapter To set up a Dialing Translation Table 1 Pre...

Page 63: ...rs If the total number of Input and Output values equals more than 16 digits a VIEW softkey will appear on the left side of the display After you have pressed VIEW to view the digits furthest to the r...

Page 64: ...r system QUIT is replaced by NEXT 5 Press CHNG 6 Press OTHR inval outval is an example of a Table entry 7 Press FIND 8 Enter the Input value of the entry you wish to find and press OK 9 Repeat steps 6...

Page 65: ...age 66 To change an entry in the Dialing Translation Table 1 Press 2 Enter the System Coordinator Mailbox number and password and press OK 3 Press 4 Press TABLE If Centrex is installed on your Norstar...

Page 66: ...is installed on your Norstar system QUIT is replaced by NEXT 5 Press CHNG 6 Press OTHR The inval outval is an example of a Table entry The character shown after a value signifies any digits in the te...

Page 67: ...ng Translation Table 3 The Input value is entered first followed by the Output value The Input value must be separated from the Output value by one or more spaces A tab can be used in place of a space...

Page 68: ...ng translation table file onto the Norstar Voice Mail system To create a DOS system disk 1 Insert a blank 3 5 disk into the floppy disk drive of a DOS compatible computer 2 Ensure the DOS prompt is on...

Page 69: ...ar in the file 4 Save the file as autoexec bat Note The file must be named exactly as shown above Do not save this file into the root directory C of your computer or you will destroy the existing Auto...

Page 70: ...ssword ACCESS2 and press OK 3 Press NEXT 4 Press SHOW 5 Press GRACE 6 Press YES Note The Norstar Voice Mail system issues a series of tones in descending pitch when the shutdown is complete Wait for t...

Page 71: ...eports refer to the Norstar Voice Mail Set Up and Operation Guide 13 Plug in the NAM and wait until the self diagnostics are completed This will take approximately 12 minutes 14 After Norstar Voice Ma...

Page 72: ...1 1 Version information A value of 2 is suggested but anything higher is acceptable 2 1 Encoding method Must be 1 3 1 Bits per pixels Must be 1 4 2 X position of upper left corner Usually 0 6 2 Y pos...

Page 73: ...l methods one call and two call In the one call method the Fax message is sent to the caller in the original call In the two call method the Fax message is sent in a second call that Norstar Voice Mai...

Page 74: ...s Digital Fax Card DFC The DFC is an expansion card that provides Fax capability to Norstar Voice Mail Digital Voice Card DVC The DVC is an expansion card that converts speech into a form that can be...

Page 75: ...t code that is used to access Norstar Voice Mail Features and options General Delivery Mailbox One of the two Special Mailboxes used to collect messages for individuals in a company who have not been...

Page 76: ...ting Notification Non voice introduced Fax message A Fax message without an introductory message that is left in a mailbox Norstar Voice Mail FAX Programming Record The Norstar document where selected...

Page 77: ...pecial Mailboxes The two mailboxes used by the System Coordinator and designated Norstar Voice Mail Operator The two Special Mailboxes are System Coordinator and General Delivery System Coordinator Th...

Page 78: ...the system 68 Network Access 59 Reviewing the entries 63 Disk assigning documents 32 Display 2 E Error Messages 44 Extension Fax Answering 12 F FAX error messages 44 Fax Answering extension 12 Fax Po...

Page 79: ...low 16 adding Fax on demand 26 Fax on demand greeting 34 Message Notification 6 N Network Access 59 Network DNs 58 Norstar Voice Mail reports 9 O Organization guide 1 Overflow Fax 16 P Point adding Fa...

Page 80: ...e other side of this page Fax it back to us at the number provided or mail it to the address below Your comments will be used to make improvements Thank you We appreciate your time and consideration N...

Page 81: ...to find information in this document Yes 7 6 5 4 3 2 1 No 3 Have you found the information in this document to be technically accurate Yes 7 6 5 4 3 2 1 No 4 Is this document clearly written Yes 7 6 5...

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