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Carrier VoIP

Nortel IP Phone 2210, 2211, 2212 User Guide

NN10042-116 01.03 Standard

(I)SN09U October

2006

Nortel Networks Confidential

Work without interruption

Follow these procedures to enable and disable the Make Busy feature. This
feature allows you to work without receiving incoming calls.

See the handset figures in

Overview (page 8)

for the location of the keys.

Navigation

•

Using the Make Busy feature (page 77)

•

Disabling Make Busy (page 78)

Summary of Contents for IP Phone 2210

Page 1: ...Carrier VoIP Nortel IP Phone 2210 2211 2212 User Guide NN10042 116...

Page 2: ...N09U Job function Product Fundamentals Type User Guide Language type EN Copyright 2006 Nortel Networks All Rights Reserved Nortel the Nortel logo and the Globemark are trademarks of Nortel Networks Th...

Page 3: ...13 221x handset states 14 Power off 14 Standby states 14 Active off hook state 14 Active idle state 15 Error state 15 Active call state 15 Push to talk state 15 221x handset status indicators icons an...

Page 4: ...s 36 Defining the key type 37 Enabling or disabling the CICM Inbox 38 Labeling a feature key 39 Using the Options menus 40 Configuring Auto Hide 41 Assigning a default DN key 42 Enabling or disabling...

Page 5: ...all forwarding 75 Work without interruption 76 Using the Make Busy feature 77 Disabling Make Busy 78 Use the Inbox and Outbox 79 Using the Inbox 80 Using the Outbox 81 Resetting the Inbox or the Outbo...

Page 6: ...Confidential Inserting a battery pack 100 Changing a battery pack during a call 101 Recharging the battery 102 Handset maintenance 103 Battery packs 104 Low power indicators 104 Cleaning the handset...

Page 7: ...P Phone 2210 2211 2212 User Guide NN10042 116 01 03 Standard I SN09U October 2006 Copyright 2006 Nortel Networks Nortel Networks Confidential New in this release There have been no updates to the docu...

Page 8: ...lient Manager CICM which uses Internet Protocol IP telephony to integrate voice and data capabilities CICM products and its interactive dependent products use Voice over IP VoIP technology to deliver...

Page 9: ...LCD display screen 4 lines x 19 characters four soft keys four fixed keys five on IP Phone 2211 and 2212 handsets power on start call power off end call FCN LINE Menu available on IP Phone 2211 and 22...

Page 10: ...10 Overview Carrier VoIP Nortel IP Phone 2210 2211 2212 User Guide NN10042 116 01 03 Standard I SN09U October 2006 Copyright 2006 Nortel Networks Nortel Networks Confidential IP Phone 2210 handset...

Page 11: ...11 Overview Carrier VoIP Nortel IP Phone 2210 2211 2212 User Guide NN10042 116 01 03 Standard I SN09U October 2006 Copyright 2006 Nortel Networks Nortel Networks Confidential IP Phone 2211 handset...

Page 12: ...ght 2006 Nortel Networks Nortel Networks Confidential IP Phone 2212 handset Navigation keys IP Phone 221x handset controls The table 221x handset controls page 13 provides a brief description of Norte...

Page 13: ...Power on start call Press to activate the handset and enter the active on hook state Power off end call Press to deactivate the handset and return to the idle power save state Dialpad A standard telep...

Page 14: ...red with the call server Press the Power Off End Call key for 2 seconds to change to this state In this state you can recharge the battery pack Standby states In this state the handset is online but i...

Page 15: ...imeout does not apply Error state The handset transitions to this state if it loses the signal from the call server If the handset regains the signal within approximately 20 seconds it returns to the...

Page 16: ...er Envelope Voicemail icon Indicates a message is waiting or a missed call in the Inbox An on screen message tells you whether you missed a call or have a message waiting Location upper right corner S...

Page 17: ...er you assign the Outbox to a DN the handset logs all outgoing calls from that number The system logs the outgoing key number time and date If the duration of the call is more than two seconds the sys...

Page 18: ...ss gateway to allow third party applications access to the handsets 2230 Access Point An 802 11b access point For best quality of service QoS performance the Access Point should be SVP compliant for e...

Page 19: ...221x handsets The figure CICM menu hierarchy page 19 shows a schematic map of the CICM menu system This section describes the menus Procedures on how to access and use the features appear in other se...

Page 20: ...sign menu to define the key type enable and disable autoscroll enable and disable the Inbox See Using the Assign menus page 36 Label Use this item to change a label associated with a feature key See L...

Page 21: ...orks Confidential User Use the User menu to view your user name view your login type enable or disable auto login feature change your password See Using the User menu page 48 History Use History menu...

Page 22: ...ober 2006 Copyright 2006 Nortel Networks Nortel Networks Confidential 221x handset menus Nortel IP Phone 2210 2211 2212 221x handsets have feature keys and user options menus in addition to the Centre...

Page 23: ...handset and view system information 221x handset Function Keys menu Item number Function name Description 1 Mute Allows you to listen to the incoming call without transmitting 2 Hold Allows you to su...

Page 24: ...ption allows you to view the handset s current IP address see Viewing current IP address page 87 Extension Use this option to set the extension number uniquely identifies the handset see Entering the...

Page 25: ...ht 2006 Nortel Networks Nortel Networks Confidential Turn the handset on and off Follow these procedures to turn on and off Nortel IP Phone 2210 2211 2212 handsets See the handset figures in Overview...

Page 26: ...tworks Nortel Networks Confidential Turning on the handset Follow this procedure to turn on the handset Procedure steps Step Action 1 Press and hold for 2 seconds the Power on Start call key Two chirp...

Page 27: ...ber 2006 Copyright 2006 Nortel Networks Nortel Networks Confidential Turning off the handset Follow this procedure to turn off the handset You cannot turn off the handset while a call is active Proced...

Page 28: ...ey The handset changes to the standby state 2 If you have Selective Gateway Login Feature configured on your system a screen appears where you can select a gateway Press the down arrow to select a gat...

Page 29: ...2212 User Guide NN10042 116 01 03 Standard I SN09U October 2006 Copyright 2006 Nortel Networks Nortel Networks Confidential If you make a mistake entering your password press Clear and start again 7 P...

Page 30: ...2006 Nortel Networks Nortel Networks Confidential Logging off Follow these steps to log off from the system Prerequisites You must be logged on and the handset must be active Procedure steps Step Acti...

Page 31: ...le in the display Prerequisites You must be logged on and the handset must be active The system administrator must grant you permission to edit your audio profile A check mark in front of an item indi...

Page 32: ...iewing and editing your audio profile Carrier VoIP Nortel IP Phone 2210 2211 2212 User Guide NN10042 116 01 03 Standard I SN09U October 2006 Copyright 2006 Nortel Networks Nortel Networks Confidential...

Page 33: ...006 Nortel Networks Nortel Networks Confidential Using the main menu Follow this procedure to access the Centrex IP Client Manager CICM menu of services Prerequisites The handset must be active and yo...

Page 34: ...nt Manager CICM Feature menus Navigation Navigating the Feature menu page 35 Using the Assign menus page 36 Defining the key type page 37 Enabling or disabling the CICM Inbox page 38 Labeling a featur...

Page 35: ...ep Action 1 From the main menu select and open Feature The Feature screen appears 2 Press Ok 3 Use up and down navigation keys to select a feature key 4 Press Ok to access the list and select an item...

Page 36: ...Inbox Prerequisites The Feature Assign menu must be displayed Procedure steps Step Action 1 From the main menu open the Feature menu 2 On the handset press the key to which you want to assign a featu...

Page 37: ...ex features see CICM Basics NN10044 111 Attention AutoScroll is not available on Nortel IP Phone 2210 2211 2212 handsets The item is not enabled Procedure steps Step Action 1 From the main menu open t...

Page 38: ...Inbox Follow this procedure to enable the Centrex IP Client Manager CICM Inbox Prerequisites You must first access the Feature menu To access this menu see Navigating the Feature menu page 35 Procedur...

Page 39: ...r text see Enter text using the dialpad page 91 before starting this procedure Prerequisites You must first access the Feature menu To access the menu see Navigating the Feature menu page 35 Procedure...

Page 40: ...Options menus Auto Hide Default Feature and Outbox Prerequisites You must first access the Feature menu To access the Feature menu see Navigating the Feature menu page 35 Procedure steps Step Action...

Page 41: ...ows only those features that are available to you to appear in the display Availability of features depends on the state of the handset and administrator settings Prerequisites The Feature Options men...

Page 42: ...assign a directory number DN key to be your default feature Prerequisites The Feature Options menu must be displayed See Using the Options menus page 40 Procedure steps Step Action 1 From the Options...

Page 43: ...Follow this procedure to enable or disable the Centrex IP Client Manager CICM Outbox Prerequisites You must first access the Options menu To access this menu see Using the Options menus page 40 Proce...

Page 44: ...ing the feature keys to their defaults Follow this procedure to return the handset feature keys to the default settings Prerequisites You must first access the Feature menu To access this menu see Nav...

Page 45: ...ht 2006 Nortel Networks Nortel Networks Confidential Navigating the Call menu Follow this procedure to navigate the Call menu Prerequisites You must first access the Feature menu To access this menu s...

Page 46: ...language Follow this procedure to set the language for the handset display Prerequisites You must be logged on Procedure steps Step Action 1 From the main menu select and open Language A list of avai...

Page 47: ...rocedure to test the local mode Prerequisites You must be logged on Permission to access this menu must permission granted by the system administrator Procedure steps Step Action 1 From the main menu...

Page 48: ...ollow this procedure to access and use the Centrex IP Client Manager CICM User menu Use the User menu to Configure your user name Define your login type Enable the auto login feature Change your passw...

Page 49: ...d on and the handset must be active See Turning on the handset page 26 and Logging on page 28 Procedure steps Step Action 1 Press the LINE key The User menu appears 2 Use up and down navigation keys t...

Page 50: ...your user name If you are unsure how to use the dialpad to enter text see Enter text using the dialpad page 91 before you start this procedure Prerequisites The User menu must be displayed See Navigat...

Page 51: ...firmware upgrade results in logging you out of the system By enabling the Auto Login feature you are automatically logged into the IP Client Manager when the terminal is available again You must have...

Page 52: ...s can operate in one of two login types Unique the ability to join a session with an m6350 Softclient is not enabled Joint the ability to operate in a joint session with an m6350 Softclient is enabled...

Page 53: ...pad to enter text see Enter text using the dialpad page 91 before you start this procedure Prerequisites The User menu must be displayed See Navigating the User information menus page 49 Procedure ste...

Page 54: ...ke a call These procedures show you how to make calls using Nortel IP Phone 2210 2211 2212 handsets See the handset figures in Overview page 8 for the location of the keys and the headset jack Navigat...

Page 55: ...09U October 2006 Copyright 2006 Nortel Networks Nortel Networks Confidential Using off hook dialing Follow this procedure to make a call Procedure steps Step Action 1 Press the Power on Start call key...

Page 56: ...s Nortel Networks Confidential Using Predial Follow this procedure to make a call using the Predial feature Procedure steps Step Action 1 Press the MENU key The handset state changes from idle to the...

Page 57: ...re to edit a previously entered predial number Procedure steps Step Action 1 Press the MENU key The handset state changes from idle to the active on hook state 2 Perform one of the following steps 3 P...

Page 58: ...tel Networks Nortel Networks Confidential Making a call using a headset Follow this procedure to make a call using the headset Procedure steps Step Action 1 Connect the headset to the handset 2 Go to...

Page 59: ...3 Standard I SN09U October 2006 Copyright 2006 Nortel Networks Nortel Networks Confidential Answering a call using a headset Follow this procedure to answer a call using the headset Procedure steps St...

Page 60: ...ks Confidential Making a call using a line Follow this procedure to make a call using a line Procedure steps Step Action 1 Press the MENU key The handset state changes from idle to the active on hook...

Page 61: ...swer a call Follow these procedure to answer an incoming call Each incoming call causes the handset to ring an arrow beside the LINE DN key to flash and the Message Indicator lamp to flash See the han...

Page 62: ...rks Nortel Networks Confidential Answering a call Follow this procedure to answer a call When the handset receives a call it rings or vibrates and a line number appears and flashes on the display The...

Page 63: ...e using a headset Follow this procedure to answer a call When the handset receives a call it rings or vibrates and a line number appears and flashes on the display The name and the extension may appea...

Page 64: ...etworks Confidential Ending a call Follow this procedure to terminate calls See the handset figures in Overview page 8 for the location of the key Nortel Networks recommends that you end all calls by...

Page 65: ...Follow these procedures to put a call on hold transfer a call or use Conference Call features See the handset figures in Overview page 8 for the location of the keys Navigation Putting a call on hold...

Page 66: ...hold Follow this procedure to put a call on hold The Hold feature allows you to suspend a call without terminating it Procedure steps Step Action 1 To place a call on hold press the LINE key 2 On the...

Page 67: ...ht 2006 Nortel Networks Nortel Networks Confidential Resuming a call that is on hold Follow this procedure to resume a call that is on hold Prerequisites You must have a call on hold Procedure steps S...

Page 68: ...ures appears 2 Use the navigation keys to select the Transfer feature 3 Press Ok The caller is put on hold and you hear a dial tone An icon appears beside the Transfer item in the LINE menu indicating...

Page 69: ...ll The maximum number of callers per conference is six Prerequisites You must be on an active call Procedure steps Step Action 1 Press and hold the FCN key and select 3wc The caller is put on hold and...

Page 70: ...in Follow this procedure to use the Call Join feature If you are on one call while you have one caller on hold you can merge the parties into a conference call Procedure steps Step Action 1 While on a...

Page 71: ...orks Nortel Networks Confidential Muting a call Follow this procedure to mute a call Muting prevents the transmission of sounds by the handset Procedure steps Step Action 1 Press the FCN key The Hidde...

Page 72: ...yright 2006 Nortel Networks Nortel Networks Confidential Unmuting a call Follow this procedure to unmute a call Procedure steps Step Action 1 Press the FCN key The Feature Keys menu appears 2 On the d...

Page 73: ...opyright 2006 Nortel Networks Nortel Networks Confidential While away from your desk Follow these procedures to receive calls when you are away from your desk See the handset figures in Overview page...

Page 74: ...send incoming calls to another extension within the system You can continue to place outgoing calls from your handset while the Call Forward is active Procedure steps Step Action 1 During an active ca...

Page 75: ...SN09U October 2006 Copyright 2006 Nortel Networks Nortel Networks Confidential Turning off call forwarding Follow this procedure to disable Call Forward Prerequisites Call forwarding must be activated...

Page 76: ...Nortel Networks Confidential Work without interruption Follow these procedures to enable and disable the Make Busy feature This feature allows you to work without receiving incoming calls See the hand...

Page 77: ...e Make Busy feature sets the handset to respond with a busy signal when it receives an incoming call Procedure steps Step Action 1 Press the Power On Start Call key 2 Press the LINE key The Feature Ke...

Page 78: ...works Nortel Networks Confidential Disabling Make Busy Follow this procedure to disable Make Busy Prerequisites The feature must be enabled Procedure steps Step Action 1 Press the Power On Start Call...

Page 79: ...right 2006 Nortel Networks Nortel Networks Confidential Use the Inbox and Outbox Follow these procedures to use your Inbox and Outbox See the handset figures in Overview page 8 for the location of the...

Page 80: ...andset must be active You must have a call in the Inbox Procedure steps Step Action 1 Press the FCN key 2 Use the navigation keys to select Inbox from the menu The Inbox screen appears 3 Use the navig...

Page 81: ...ox from the menu The Outbox screen appears 3 Use the navigation keys to scroll through the list and select a call 4 Press Ok 5 Use the navigation keys to select Dial and press Ok The handset dials the...

Page 82: ...pyright 2006 Nortel Networks Nortel Networks Confidential Resetting the Inbox or the Outbox Follow this procedure to delete the calls from the Inbox or the Outbox Prerequisites The Call screen must be...

Page 83: ...orks Confidential Additional 221x handset features Follow these procedures to use other features of Nortel IP Phone 2210 2211 2212 221x handsets See the handset figures in Overview page 8 for the loca...

Page 84: ...pyright 2006 Nortel Networks Nortel Networks Confidential Silencing the ringer Follow this procedure to silence the handset ringer Procedure steps Step Action 1 When the handset is ringing press the P...

Page 85: ...his mode for environments with a moderate amount of background noise Severe select this mode for extremely noisy environments Prerequisites The handset must be in standby mode Procedure steps Step Act...

Page 86: ...ned to the handset by the call server You cannot edit the IP address Prerequisites The handset must be in standby mode Procedure steps Step Action 1 Press and hold the FCN key The User Options menu ap...

Page 87: ...dress of the handset You cannot edit the IP address Prerequisites The handset must be in standby mode Procedure steps Step Action 1 Press and hold the FCN key The User Options menu appears 2 Use the U...

Page 88: ...or the handset Prerequisites The handset must be in standby mode Procedure steps Step Action 1 Press and hold the FCN key The User Options menu appears 2 Use the Up and Down keys to scroll through the...

Page 89: ...r of the call server You cannot edit the IP address or port number Prerequisites The handset must be in standby mode Procedure steps Step Action 1 Press and hold the FCN key The User Options menu appe...

Page 90: ...terminal the system is using You cannot edit this information Prerequisites The handset must be in standby mode Procedure steps Step Action 1 Press and hold the FCN key The User Options menu appears 2...

Page 91: ...rst letter twice to enter the second letter and three times to enter the third letter The letters Q and Z do not appear on the dialpad but are available Q is associated with the 7 key and Z with the 9...

Page 92: ...e procedures to use the Centrex IP Client Manager CICM Directory feature Use the CCM Directory to create a phone directory of names and numbers The directory can store a maximum of 16 directory entrie...

Page 93: ...on 1 Press the FCN key The Function keys menu appears 2 Use the navigation keys to select Directory The Directory appears with the list of directory entries displayed 3 Use the down navigation key to...

Page 94: ...on 1 From the Directory menu select New Entry 2 Press Ok The New Entry screen appears 3 From the New Entry screen select Number 4 Use the dialpad to enter the number 5 Press Ok 6 From the New Entry sc...

Page 95: ...you start this procedure Prerequisites The Directory screen must be displayed To display the screen see Navigating the directory page 93 Procedure steps Step Action 1 From the Directory screen use th...

Page 96: ...this procedure to delete a directory entry Prerequisites The Directory screen must be displayed To display the screen see Navigating the directory page 93 Procedure steps Step Action 1 With the Direc...

Page 97: ...Directory Follow this procedure to dial a number using the directory Prerequisites The Directory screen must be displayed To display the screen see Navigating the directory page 93 Procedure steps St...

Page 98: ...l Networks Confidential Use the handset battery pack Follow these procedures to remove replace and recharge the handset battery pack For more information see Battery packs page 104 Navigation Removing...

Page 99: ...Nortel Networks Confidential Removing the battery pack Follow this procedure to remove the battery pack from the handset see the figure IP Phone 2211 handset page 11 for the location of the release bu...

Page 100: ...tel Networks Confidential Inserting a battery pack Follow this procedure to insert the battery pack into the handset see the figure IP Phone 2211 handset page 11 for the location of the release button...

Page 101: ...ery pack with your domestic waste Take battery packs to an appropriate collection point for recycling or sent them back to your supplier or servicing agent Prerequisites You must have a replacement ba...

Page 102: ...must have the Nortel Networks WLAN Handset Desktop Charger appropriate for the model of handset Attention To charge the battery pack always use the Desktop Charger provided Other chargers can damage t...

Page 103: ...dard I SN09U October 2006 Copyright 2006 Nortel Networks Nortel Networks Confidential Handset maintenance This section contains information you need to maintain the handset Navigation Battery packs pa...

Page 104: ...ndicators The handset monitors the power level of the battery and notifies you in these ways when the battery per level is low If you are not engaged in a call you hear a loud beep If you are on a cal...

Page 105: ...s on the keys Be sure to remove any detergent residue from the surface using a clean cloth or paper towel dampened with plain water Cleaning the handset connector If the handset connector is dirty you...

Page 106: ...surface of the unit Cleaning the Desktop Charger connectors If the Desktop Charger connectors are dirty you may experience difficulty recharging the battery pack To clean theconnectors 1 If available...

Page 107: ...lient Manager after the terminal is available again CICM The Centrex IP Client Manager CICM product delivers Centrex capabilities uses VoIP technology to connect Nortel IP Phone 2210 2211 2212 users t...

Page 108: ...keys on the handset LCD Liquid crystal display this is the lighted display area of the handset LINE key A fixed hard labeled key used to access the User Options menu Off hook Any line selected to make...

Page 109: ......

Page 110: ...ited Kingdom Publication NN10042 116 Document status Standard Document issue 01 03 Document date October 2006 Product release I SN09U Job function Product Fundamentals Type User Guide Language type EN...

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