Nortel IP Phone 2007, User Manual

Page: 34 / 54

Supervisor features
34
Use Agent key
Use the Agent feature to connect, observe, or monitor the status of each
agent position. Each
Agent key links to a particular agent position, and
can be used with the Call Agent or Observe Agent keys.
Table 4 lists the four states of the LCD indicator.
Use Answer Emergency
Use the Answer Emergency feature to receive calls from agents in an
emergency situation.
Table 4: Agent status
LCD Description
Off Agent is not logged in.
On Agent is logged in but either NotReady or on a
call.
Slow Flashing Agent is waiting for an ACD call.
Fast Flashing Agent is on a non-ACD call.
1. When the Answer Emergency soft key
flashes, tap the Answer Emergency
soft key.
Note 1: The Agent ID of the contacting
individual displays on the telephone.
Note 2: The soft key color changes and
remains altered as long as the call is
active. The status changes to NotReady.
2. Press the Goodbye key to end the call.