Agent and Supervisor features
24
Default Login
When you always use the same telephone, use the Default Login to log in
only one time at the beginning of a shift. The Default Login uses the login
of the previous shift to enter the same ACD queues and with the same
Supervisor.
3.
Choose one of the following:
— Tap the
Incalls
soft key.
— Tap the
NotReady
soft key to enter
the ACD queue.
1.
Lift the handset.
2.
Tap the
Incalls
soft key.
3.
When
Enter Agent ID
appears on the
screen, use the dialpad to enter the ID.
4.
Choose one of the following:
— If the queue requires a Supervisor
ID, press the
#
key three times.
— If the queue does not require a
Supervisor ID, press the
#
key two
times.
Summary of Contents for IP Phone 2007
Page 1: ...Nortel Communication Server 1000 IP Phone 2007 Call Center User Guide Title page ...
Page 2: ......
Page 4: ...Revision history 4 ...
Page 46: ...Terms you should know 46 ...
Page 50: ...Regulatory and safety information 50 ...
Page 53: ......
