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Chapter 4 Troubleshooting
N0060611
N0060611
3
Select the
Version
tab.
The version number for Unified Messaging is displayed.
Microsoft Outlook default mail client
You see the error message when you install Unified Messaging: “Either Outlook is not the default
mail client or there is no default mail client to fulfill the current request.” If Outlook is installed on
the subscriber’s computer but they do not want Outlook as the default mail client, the subscriber
can change to another client after Unified Messaging is installed.
To define Outlook as the default mail client:
1
Click the Windows
Start
button, point to
Settings
and click
Control Panel
.
The Control Panel window appears.
2
Double-click the
Internet Options
icon.
The Internet Properties dialog box appears.
3
Click the
Programs
tab.
4
From the
list box, select
Microsoft Outlook
.
5
Click the
OK
button.
No authorization to perform this operation
Subscribers must have Manager or Designer access control of the mail database to install Lotus
Notes Unified Messaging. The Lotus Notes administrator sets this control on the server for each
subscriber. The default is Manager access.
To determine the level of access control for a subscriber
1
From the subscriber’s Lotus Notes Mail database, click
File
, click
Database
, and click
Access
Control
.
2
Click the subscriber’s name in the displayed list.
The subscriber’s access control level appears in the Access box. The choices are Manager,
Designer, Editor, Author, Reader, Depositor, and No Access.
For a subscriber to install Unified Messaging, Manager or Designer must be displayed.
3
If neither Manager nor Designer is selected:
— you must temporarily give the subscriber Manager or Designer access
or
— the Lotus Notes administrator must manually update the Mail database from the server for
each subscriber who needs CallPilot access.
This update creates a new view, CallPilot Unified Messaging, in Lotus Notes.
