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Contents

Nortel Communication Server 1000

IP Softphone 3456 User Guide

NN43080-100 01.02

6.0 12

June

2009

Voicemail Settings 32

Accessing Voicemail 34

Video Phone 34

Making a Video Call 35

Receiving a Video Call 36

Video Conferencing 36

Managing Conference Calls 37

Troubleshooting

Configuration changes do not work 40

Call Detail Reporting 40

Summary of Contents for 3456

Page 1: ...Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080 100...

Page 2: ...ent is believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED T...

Page 3: ...rtel preferred configurations 7 Related publications 7 Feature overview 8 Starting up 8 Signing in 9 Screen layout 9 Making a call 10 Receiving calls 12 Placing calls on hold 13 Hold and resume 14 Mut...

Page 4: ...2 6 0 12 June 2009 Copyright 2009 Nortel Networks Voicemail Settings 32 Accessing Voicemail 34 Video Phone 34 Making a Video Call 35 Receiving a Video Call 36 Video Conferencing 36 Managing Conference...

Page 5: ...r Guide NN43080 100 for Nortel Communication Server 1000 Release 6 0 Features page 5 Other changes page 5 Features The IP Softphone 3456 User Guide NN43080 100 is new for CS 1000 Release 6 0 Other cha...

Page 6: ...e features Navigation Your new IP Softphone 3456 page 6 Requirements page 7 Online help page 7 Nortel preferred configurations page 7 Related publications page 7 Your new IP Softphone 3456 The current...

Page 7: ...ith IP Softphone 3456 To access help in the IP Softphone 3456 click Actions and then click Help Nortel preferred configurations The following list contains preferred configurations for the Nortel IP S...

Page 8: ...456 Navigation Starting up page 8 Signing in page 9 Making a call page 10 Receiving calls page 12 Placing calls on hold page 13 Mute page 15 Call Transfers page 15 Conference Calls page 28 Voicemail p...

Page 9: ...one you may be asked to authenticate to a login server during application start up If you are unsure how to login see your system administrator Screen layout Before continuing it would be worth spendi...

Page 10: ...01 02 6 0 12 June 2009 Copyright 2009 Nortel Networks Making a call Calls can be made from the IP Softphone 3456 in a number of different ways Users can make calls by double clicking on any name in t...

Page 11: ...al pad and using the mouse to click on the numbers required The following instructions show you how to open the dial pad and dial a number using the mouse 1 Click the dial pad button 2 Using the mouse...

Page 12: ...ngs occur First the phone rings if sound is enabled on your system second the caller s number or ID is displayed on the IP Softphone 3456 display screen Thirdly if the IP Softphone 3456 is running in...

Page 13: ...oftphone 3456 interface or Click on the found on the desktop pop up To reject the call and forward it to your voicemail service if configured click on Placing calls on hold Calls can be placed on hold...

Page 14: ...nd resume To place a call on hold press the Hold button during the call To resume the call just press the Hold button again Hold and open another call 1 During a call press the Start another Call butt...

Page 15: ...is no need to click the green answer button Mute At any time during a call you can mute your microphone so that the caller cannot hear what you are saying you however are still be able to hear them To...

Page 16: ...hods are described in the following sections Blind Transfer page 16 Announced Transfer page 18 Quick Transfer List page 20 Blind Transfer A blind transfer is probably the easiest method of transfer av...

Page 17: ...ide NN43080 100 01 02 6 0 12 June 2009 Copyright 2009 Nortel Networks 4 When prompted enter the destination number using either the dial pad or the numeric keys on your keyboard 5 Click the Transfer b...

Page 18: ...of call transfer because it enables you to find out whether the destination recipient is available and ready for the transfer or not To perform an announced transfer 1 Answer the call by pressing the...

Page 19: ...ler is placed on hold Enter the transfer destination s number 5 Click the button 6 When the recipient answers announce the caller and then press the Transfer button Note If the recipient does not answ...

Page 20: ...he caller can be transferred quickly to any of the numbers Note When you transfer a call using the quick transfer list you are in effect performing a blind In other words you will not be able to annou...

Page 21: ...er 1000 IP Softphone 3456 User Guide NN43080 100 01 02 6 0 12 June 2009 Copyright 2009 Nortel Networks To create a quick transfer list 1 From the main interface screen open the File menu and select Pr...

Page 23: ...will appear with a checkmark next to it in the list of quick transfer numbers 5 Click OK 6 The new contact is displayed in the quick transfers list Click OK to finish Quick Transfer List Transfers To...

Page 24: ...iefly with the principles of adding viewing and calling contacts Creating Contacts Contact information can be imported from a variety of sources including CSV files and Outlook Exchange servers howeve...

Page 25: ...2009 Nortel Networks 2 Enter the name details of the contact and select a Group for example Work Friends etc 3 In the lower half of the screen select a contact type for example Home Office Softphone...

Page 26: ...on the contact s name in the address book Note If you enter a softphone number you have the option of viewing the contact s availability Select the Show this contact s availability check box to enabl...

Page 27: ...tacts can also be called by right clicking on the contact in the Address Book and selecting Call Contact Contact information stored in Microsoft Outlook 2003 can also be utilized by the IP Softphone 3...

Page 28: ...tworks Conference Calls There are two ways in which a conference call can be established on the IP Softphone 3456 Start a conference while on a call by clicking the Conference button Add participants...

Page 29: ...3456 User Guide NN43080 100 01 02 6 0 12 June 2009 Copyright 2009 Nortel Networks Start or receive a call open other calls using the Start Another Call button and then once connected click on the Conf...

Page 30: ...ants A participant can be removed from the conference call and placed into a separate call in the following way 1 Open the drop down menu found at the end of the participant s details on the phone scr...

Page 31: ...all callers on separate held lines in their own tab open the Options menu located benath the call display screen and select Disband Conference Each caller can be taken off Hold by clicking on the cor...

Page 32: ...0 voicemail box Voicemail Settings Your voicemail account can be accessed by dialling the voicemail attendant s extensions 101 by default but unless configured to do so the application does not automa...

Page 33: ...ight 2009 Nortel Networks 3 Click on the Voicemail tab 4 Select the Voicemail check box 5 Enter the number you would normally dial to access the voicemail attendant in the Number to dial for checking...

Page 34: ...elope icon will appear on the interface Accessing Voicemail Voicemail can be accessed from the IP Softphone 3456 in one of two ways dial the voicemail attendant extension 101 by default cli ck the env...

Page 35: ...2 June 2009 Copyright 2009 Nortel Networks Making a Video Call To make a video call 1 Click the Video button to open the video panel 2 Enter the number of the person you would like to call and then cl...

Page 36: ...stream at any time during a call Video Conferencing Note The IP Softphone 3456 supports up to six video conference attendees To take part in the video conference the other participants must be using v...

Page 37: ...n phone interface during a video conference Users can stop their own video output by clicking on the Stop my Video button found on the video panel Removing Participants A participant can be removed fr...

Page 38: ...une 2009 Copyright 2009 Nortel Networks Disbanding Conferences To end a conference call but keep all callers on separate held lines in their own tab open the Options menu located beneath the call disp...

Page 39: ...P Softphone 3456 User Guide NN43080 100 01 02 6 0 12 June 2009 Copyright 2009 Nortel Networks Suspending a Conference Conferences can be suspended by clicking the Hold button Participants have a hold...

Page 40: ...ration changes do not work page 40 Call Detail Reporting page 40 Configuration changes do not work When making configuration or preference changes you must first select the account to which to apply t...

Page 41: ......

Page 42: ...ed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The informatio...

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