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Getting started

1-5

Product description

Standard 1.0

Nortel Symposium Call Center Server

May 1998

1001t Hardware Installation Guide

Product description

Introduction

A Symposium Call Center Server installation consists of these 
main elements:

•

a 1001t Server: a PC-based hardware platform operating 
under Windows NT

•

customer-supplied PCs, operating under Windows 95, 
which are used as PC clients running common services 
from Meridian Administration Tool (MAT). These PC 
clients are connected by the Customer LAN (CLAN). 

•

an Embedded or private LAN (ELAN) which connects 
Nortel equipment: the M1 switch, the 1001t Server, and an 
optional MAT PC. No PC clients are allowed on the ELAN, 
to preserve the bandwidth needed for Nortel equipment.

•

MAT software to provide Operating, Administration and 
Maintenance (OA&M) functions for components on the 
network

•

Symposium Call Center Server base software to provide 
OA&M functions for the 1001t Server

•

Symposium Call Center Server application software which 
runs on the1001t Server and is accessed and controlled by 
the PC clients. Nortel Symposium Call Center Server 
requires an M1 switch.

•

pcANYWHERE32 on the 1001t Server for support access

Summary of Contents for 1001t

Page 1: ...Nortel Symposium Call Center Server 1001t Hardware Installation Guide Product release 1 0 Standard 1 0 May 1998 P0879480 ...

Page 2: ...P0879480 ...

Page 3: ...s proprietary to Northern Telecom Any other use of the data and the transmission process is a violation of the user license unless specifically authorized in writing by Northern Telecom prior to such use Violations of the license by alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate termination of the license and Northern Telecom reserves ...

Page 4: ......

Page 5: ...rtel Symposium Call Center Server May 1998 1001t Hardware Installation Guide Publication history May 1998 This document is the standard release of the Nortel Symposium Call Center Server 1001t Hardware Installation Guide ...

Page 6: ...Publication history iv Standard 1 0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide ...

Page 7: ...w of the introduction to Symposium Call Center Server 1 4 Product description 1 5 How Symposium Call Center Server works 1 6 Section B Preparing for installation 1 9 Overview of installation preparation 1 10 Installation sequence 1 11 Site inspection checklist 1 13 Customer supplied equipment and data checklist 1 15 Required setup data 1 17 Installation tools and materials checklist 1 20 Required ...

Page 8: ...he chassis 2 9 Checking the hard drive s 2 14 Section B Connecting peripherals to the 1001t Server 2 19 Overview of connecting peripherals to the 1001t Server 2 20 Connecting peripherals to the 1001t Server 2 21 Adding a modem for Remote Access Service RAS 2 25 Section C Installing the ELAN 2 27 Overview of installing the ELAN 2 28 Installing the ELAN 2 29 Section D Connecting cables 2 31 Overview...

Page 9: ...Contents vii Standard 1 0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide Glossary Glossary 1 Index Index 1 ...

Page 10: ...viii Contents Standard 1 0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide ...

Page 11: ...nspecting the interior 2 11 Opening bay door 2 15 Checking hard drives 2 17 Section B Connecting peripherals to the 1001t Server 2 19 Connecting peripherals 2 23 Connecting cables 2 24 Adding a modem 2 25 Section C Installing the ELAN 2 27 Installing the ELAN 2 29 Section D Connecting cables 2 31 Connecting the ELAN cable to the M1 switch 2 36 Connecting the ELAN to the WAN router 2 37 Turning on ...

Page 12: ...x Procedures Standard 1 0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide ...

Page 13: ...Preface About this guide In this preface Overview xii Skills you need xiv Inside this guide xv Related documents xvi Symbols xix ...

Page 14: ...Center Server system Symposium Call Center Server guides Intel installation and user guide RAID controller guide if installed Ethernet and if used Token Ring network card guides modem guide Who should read this guide This guide is for Nortel Northern Telecom installers and distributors responsible for installing or upgrading the Nortel Symposium Call Center Server system Assumptions This guide ass...

Page 15: ...Center Server May 1998 1001t Hardware Installation Guide All customer supplied client PCs are operational and running Windows 95 with the Service Pack supplied by Microsoft or Windows 95 version 4 00 950B or higher OSR2 The client network is installed and operational ...

Page 16: ...ollowing Nortel products will be of assistance when installing the Nortel Symposium Call Center Server Meridian Mail Meridian 1 X11 Release 22 and greater PC experience or knowledge Knowledge of or experience with the following PC products is required before installing the Nortel Symposium Call Center Server Microsoft Windows 95 and Windows NT client server architecture TCP IP Other experience or ...

Page 17: ...g started provides a product description and introduction to Nortel Symposium Call Center Server It contains checklists for collecting data required for software installation and for required customer supplied data and equipment unpacking instructions and procedures for preparing cables Chapter 2 Installing hardware contains the procedures for installing the hardware and peripherals for the 1001t ...

Page 18: ...oftware If you need information about Refer to determining the size of a Symposium Call Center Server installation determining your hardware and software requirements planning your installation Nortel Symposium Call Center Server Planning and Engineering Guide using the Capacity Assessment Tool planning a new Symposium Call Center hardware requirements for upgrading your current Symposium Call Cen...

Page 19: ...nstalling your software Nortel Symposium Call Center Server Installation Workbook If you need information about Refer to setting up the Nortel Symposium Call Center Server logging in and out of the Nortel Symposium Call Center Server assigning agents to supervisors and to skillsets managing agents using phonesets Nortel Symposium Call Center Server Setup and Configuration Guide and Nortel Symposiu...

Page 20: ...ium Call Center Server 701t Maintenance and Diagnostics Guide If you need information about Refer to the support and administration of the Symposium Call Center Server application that runs on client PCs connected to the server Nortel Symposium Call Center Server Call Center Management Guide database access managing reports Nortel Symposium Call Center Server Data Access and Report Management Guid...

Page 21: ...ts you to situations where data may be lost or damaged or when productive time may be lost Attention Provides information essential to the completion of a task Note Describes the secondary results of procedures or commands or special conditions under which a procedure or command must be used The server and the client The Nortel Symposium Call Center Server consists of three key components telephon...

Page 22: ...er to these Symposium Call Center components The term 1001t Server refers to the 1001t Server hardware Customer LAN CLAN Supervisor workstations client Agent workstations LAN based printer Embedded LAN ELAN Operations workstation Symposium Call Center Server Meridian 1 switch WAN router Passport or customer supplied Meridian Mail Host Third party applications Meridian Link ...

Page 23: ...er 1 Getting started In this chapter Overview 1 2 Section A Introduction to Symposium Call Center Server 1 3 Section B Preparing for installation 1 9 Section C Unpacking 1 23 Section D Preparing cables 1 27 ...

Page 24: ...Cs running Windows 95 Symposium Call Center Server client software Symposium Call Center Server server software common services base software for Meridian Administration Tool MAT operating on customer supplied PC clients The1001t Server is an application processor and network server for Private Branch Exchange PBX installations It is connected through an ACCESS link to a Meridian Mail system The 1...

Page 25: ...May 1998 1001t Hardware Installation Guide Chapter 1 Section A Introduction to Symposium Call Center Server In this section Overview of the introduction to Symposium Call Center Server 1 4 Product description 1 5 How Symposium Call Center Server works 1 6 ...

Page 26: ...ndard 1 0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide Overview of the introduction to Symposium Call Center Server Introduction This section provides an introduction to the product and gives an overview of how the Symposium Call Center Server operates ...

Page 27: ...ected by the Customer LAN CLAN an Embedded or private LAN ELAN which connects Nortel equipment the M1 switch the 1001t Server and an optional MAT PC No PC clients are allowed on the ELAN to preserve the bandwidth needed for Nortel equipment MAT software to provide Operating Administration and Maintenance OA M functions for components on the network Symposium Call Center Server base software to pro...

Page 28: ...1 6 Getting started How Symposium Call Center Server works Standard 1 0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide How Symposium Call Center Server works ...

Page 29: ... IP protocol or Token Ring using TCP IP protocol The 1001t Server is connected to both the customer LAN CLAN and the embedded LAN ELAN for Nortel equipment Control signals for the M1 switch are sent over the ELAN via the AML link from the 1001t Server For security and bandwidth reasons PC clients are not allowed on the ELAN An optional MAT PC client running MAT Release 5 can be connected to Meridi...

Page 30: ...he M1 via the serial link and VT220 terminal emulation The Nortel Symposium Call Center Server application runs on the 1001t Server It is controlled and accessed by the PC clients In this configuration the 1001t Server provides the following call processing data collection and OA M services network server functions providing network and communication services to the PC clients communication and co...

Page 31: ...tion B Preparing for installation In this section Overview of installation preparation 1 10 Installation sequence 1 11 Site inspection checklist 1 13 Customer supplied equipment and data checklist 1 15 Required setup data 1 17 Installation tools and materials checklist 1 20 Required setup media checklist 1 21 ...

Page 32: ...tion Standard 1 0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide Overview of installation preparation Introduction This section describes the installation sequence and provides pre installation checklists for the installer ...

Page 33: ...ion this guide assumes the following The Meridian 1 switch is correctly installed operational and configured for use with Nortel Symposium Call Center Server Refer to the Nortel Symposium Call Center Server and M1 Guide Meridian Mail if it is used is correctly installed operational and configured for use with Nortel Symposium Call Center Server All customer supplied client PCs are operational and ...

Page 34: ...1 12 Getting started Installation sequence Standard 1 0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide Installation sequence ...

Page 35: ...ailable for server SVGA monitor keyboard mouse and modem Room around equipment for adequate air flow for ventilation No heat sources near equipment Adequate space for access to front side and rear panels of server Area isolated from strong electromagnetic fields and electrical noise sources air conditioners large fans motors radio or TV transmitters or high frequency security devices Adequate grou...

Page 36: ...1 14 Getting started Site inspection checklist Standard 1 0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide Customer supplied ELAN hub Check Description ...

Page 37: ... application has the following minimum processor type 486DX2 66 recommended Pentium 90 or better CPU minimum memory 24 Mbytes recommended 32 Mbytes minimum free disk space available for Symposium client applications 180 Mbytes recommended 1 Gbyte with 500 Mbytes free SVGA monitor keyboard mouse CD ROM drive CLAN connection PCs up and running with Windows 95 4 00 950B or higher OSR2 or Windows 95 w...

Page 38: ...stomer supplied UPS for the server Jacks and cable ready to connect server to the CLAN Optional Cable ready to connect ELAN to customer WAN Modem power cable and serial cable available User name password and Domain name for access to CLAN See the following checklists List of unique names and IP addresses for all equipment on both CLAN and ELAN See the following checklists Analyze customer LAN band...

Page 39: ...worksheets as required for this installation Keycode and serial number This information is contained in the keycode data supplied for this installation General information Record this information for use during the installation Description Information 1 Keycode 2 Serial 3 Modem phone number for the server 4 Modem phone number for the M1 switch 5 Customer s company name 6 Company representative s n...

Page 40: ...ough the CLAN and the ELAN for Nortel equipment Include the name and number for the M1 switch The Customer s LAN administrator is the source for addresses subnet masks and gateways 11 NGenDist password default ntdist record new password here 12 Type of modem for server 13 User name for CLAN access 14 Password for CLAN access Description Information Name IP address Subnet mask Gateway description e...

Page 41: ...tallation Guide Note Add as many CLAN client addresses as required ELAN server ELAN router gateway IP address optional WAN connection CLAN server CLAN router gateway IP address if used RAS 1 RAS 2 CLAN client CLAN client CLAN client CLAN client Name IP address Subnet mask Gateway description equipment name or comments ...

Page 42: ...driver Swiss Army knife recommended Slot head screwdriver Sidecutters Needle nose pliers for removing loose parts Tape measure for determining cable lengths Cable terminating tools for 10BaseT ESD wrist strap for handling circuit boards Pen for notes and for writing down cable lengths and cable identifications Flashlight for examining interior of chassis Windows NT emergency repair disk 10BaseT ca...

Page 43: ...This contains the setup program and all software to be installed on the client PCs 1 The emergency repair diskette which holds the configuration data for Windows NT This will be updated by the installer during each stage of the software installation on the server 3 Nortel Symposium Call Center Server Operating System Setup Diskettes These are used to update the software drivers if required 1 Norte...

Page 44: ...agnostics media Check Qty Description 3 Microsoft DOS 6 20 diskettes These are used for reinstalling the operating system for maintenance and diagnostics 4 Intel PCDIAGS diskettes These are used for maintenance and diagnostics Driver diskettes for LAN cards SCU utility 2 optional RAID driver diskette configuration diskette 1 If RAID not used SCSI driver diskette ...

Page 45: ...1 23 Standard 1 0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide Chapter 1 Section C Unpacking In this section Overview of unpacking 1 24 Unpacking procedure 1 25 ...

Page 46: ...w of unpacking Standard 1 0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide Overview of unpacking Introduction This section contains the procedure for unpacking the 1001t Server and related equipment ...

Page 47: ... the equipment To unpack the equipment follow these steps Step Action 1 Carefully open the cardboard carton containing the 1001t Server 2 Remove the server from the carton and set it on the floor 3 Carefully open the cartons containing the monitor keyboard mouse modem and ELAN hub if supplied and set the peripherals aside 4 Put all manuals CD ROMs operating system diskettes any diskettes for perip...

Page 48: ...andard 1 0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide Damaged or missing components IF THEN components are damaged notify the shipping company and the distributor components are missing notify the distributor ...

Page 49: ...27 Standard 1 0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide Chapter 1 Section D Preparing cables In this section Overview of cable preparation 1 28 Preparing cables 1 29 ...

Page 50: ...ation Standard 1 0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide Overview of cable preparation Introduction This section provides instructions for preparing cables for the Symposium Call Center Server installation ...

Page 51: ...Mark the cable lengths on a copy of the Symposium Call Center Server network diagram from Section A of this chapter Introduction to Symposium Call Center Server Measure and prepare cables in advance before the installation date Cable length chart Use a tape measure to determine the required cable lengths and record them in the chart below Allow extra length for service loops and trimming for conne...

Page 52: ...rnet 10BaseT RJ45 or 10Base2 coaxial cable or 10Base5 coaxial cable Token Ring 1 3 or 6 depends on MAU Ethernet 10BaseT twisted pair 100 m 328 ft per segment 10Base2 coax 185 m 607 ft per segment 10Base5 coax 500 m 1640 ft per segment From To Cable type Length Maximum length From To Cable type Length Maximum length Optional ELAN hub MAT PC for VT220 emulation 10BaseT Class 5 100 m 328 ft per segme...

Page 53: ...les follow these steps Step Action 1 Cut appropriate lengths of cable according to the cable length chart 2 Terminate each end with an RJ45 connector Use BNC connectors if a coaxial cable is required for the CLAN 3 Fill out and attach a cable identification tag to each completed cable indicating from and to destinations 4 Set cables aside for later installation ...

Page 54: ...1 32 Getting started Notes Standard 1 0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide Notes ...

Page 55: ...ing hardware In this chapter Overview 2 2 Section A Setting up the 1001t Server hardware 2 3 Section B Connecting peripherals to the 1001t Server 2 19 Section C Installing the ELAN 2 27 Section D Connecting cables 2 31 ...

Page 56: ...1998 1001t Hardware Installation Guide Overview Introduction This chapter provides procedures for setting up the 1001t Server adding peripherals to the server installing the embedded LAN ELAN for Nortel equipment connecting the server the M1 switch and optional Meridian Mail to the ELAN ...

Page 57: ...nter Server May 1998 1001t Hardware Installation Guide Chapter 2 Section A Setting up the 1001t Server hardware In this section Overview of setting up the 1001t Server hardware 2 4 Front panel features 2 5 Inspecting the chassis 2 9 Checking the hard drive s 2 14 ...

Page 58: ... 1001t Server hardware Standard 1 0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide Overview of setting up the 1001t Server hardware Introduction This section contains instructions for setting up the 1001t Server hardware ...

Page 59: ...tures Standard 1 0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide Front panel features Introduction The following diagram and table identify the controls indicators and front panel features of the 1001t Server ...

Page 60: ...1t Hardware Installation Guide 1001t Server front view This illustration shows the front panel features of the 1001t Server The illustration for this diagram is on the following page Front panel features This table describes the details shown in the preceding illustration Item Description 1 Indicator panel ...

Page 61: ...push button 4 CD ROM drawer 5 Drawer push button Opens and closes CD ROM drawer 6 Floppy drive for 3 1 2 diskettes 7 Backup tape drive 8 Tape eject button Item Description Indicator Function Yellow power supply failure LED Flashes to indicate a power supply failure Yellow fan failure LED Flashes to indicate a cooling fan failure Green hard drive activity LED Lights to indicate hard drive activity ...

Page 62: ... features Standard 1 0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide Ten yellowhard drive failure LEDs Light to indicate a failure of a specific hard drive in the hot docking drive bay Indicator Function ...

Page 63: ...ndard 1 0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide Inspecting the chassis Purpose Follow this procedure to perform a visual check for loose boards or foreign matter in the chassis before applying power to the unit ...

Page 64: ...ng the chassis Standard 1 0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide Interior of 1001t chassis This illustration shows the internal details of the 1001t chassis The legend follows on the next page ...

Page 65: ...els and chassis to prevent personal injury Inspecting the interior To remove the server chassis cover and inspect the interior follow these steps Item Description 1 Cross bar used to secure memory board 2 DIMM memory board 3 Motherboard 4 CPU board 5 ELAN Network interface adapter card 6 CLAN Network interface adapter card 7 Cooling fan Step Action 1 Remove the three screws securing the right side...

Page 66: ...rds to ensure they are fully seated on the motherboard Network cards can be identified by their LAN jacks 5 Check for any loose wires or foreign objects for example loose screws inside the chassis 6 Check that the crossbar holding the memory board in place is secure 7 When you finish your inspection remove the ESD clip and reinstall the cover Secure it with the screws Step Action ...

Page 67: ...alling hardware 2 13 Inspecting the chassis Standard 1 0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide Rear chassis view This illustration shows the side cover being removed ...

Page 68: ...um Call Center Server May 1998 1001t Hardware Installation Guide Checking the hard drive s Purpose Follow this procedure to check the hard drive s before applying power to the unit Bay door thumbscrews This illustration shows the plastic outer door metal bay door and thumbscrews ...

Page 69: ...r Server May 1998 1001t Hardware Installation Guide Opening bay door To open the bay door follow these steps Step Action 1 Open the lower front plastic cover on the chassis 2 Rotate the thumbscrews securing the metal bay door covering the hard drive bay 3 Swing the metal bay door to the side ...

Page 70: ...hecking the hard drive s Standard 1 0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide Hard drive check This illustration shows a hard drive being checked for correct seating in the hot docking bay ...

Page 71: ...t the front hard drive bay cover There are two tabs at the rear of the chassis one for each side cover Step Action 1 Carefully check that each drive is securely inserted into the bay by tugging gently on the black handle at the front of each drive assembly 2 If a drive assembly is loose press down on the lever at the top front of the assembly and pull the unit out of the bay 3 Position the drive a...

Page 72: ...2 18 Installing hardware Notes Standard 1 0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide Notes ...

Page 73: ...1t Hardware Installation Guide Chapter 2 Section B Connecting peripherals to the 1001t Server In this section Overview of connecting peripherals to the 1001t Server 2 20 Connecting peripherals to the 1001t Server 2 21 Adding a modem for Remote Access Service RAS 2 25 ...

Page 74: ...tandard 1 0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide Overview of connecting peripherals to the 1001t Server Introduction This section contains instructions for connecting the following peripherals to the 1001t Server monitor keyboard mouse modem ...

Page 75: ...rver Purpose Follow this procedure to connect Nortel supplied peripherals to the 1001t Server Tip A legend is located adjacent to the peripheral connector panel at the back of the server It shows the symbol for each peripheral and which connector it uses Rear panel The following illustration shows the server connections for the power cords peripherals and cables The legend follows the illustration...

Page 76: ...2 22 Installing hardware Connecting peripherals to the 1001t Server Standard 1 0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide ...

Page 77: ...pplies Your server will be equipped with three power supplies Step Action 1 Make sure the machine is not plugged in to a power source 2 Plug the keyboard connector into the keyboard DIN connector at the rear of the chassis 3 Plug in the mouse connector into its DIN connector Check the legend for correct connections 4 Plug in the monitor connector Tighten the screws on the connector Note Do not add...

Page 78: ...purchased the optional voice prompt or broadcast announcement features connect the high speed ACCESS link from Meridian Mail to the COM 2 port at the rear of the server Tighten the connector screws 2 Connect the ELAN cable for the M1 AML link to the RJ45 jack on the network card in PCI slot 1 at the rear of the chassis 3 Connect the CLAN cable to the RJ45 jack on the network card in PCI slot 5 at ...

Page 79: ...em to the 1001t Server follow these steps Step Action 1 Make sure the AC cord is not plugged in 2 Connect the large 25 pin male connector to the back of the modem Tighten the connector screws 3 Connect the 9 pin female connector to COM port 1 at the rear of the server Tighten the connector screws 4 Connect one end of the telephone cable to the modem RJ 11 jack labeled LINE 5 Connect the other end ...

Page 80: ...2 26 Installing hardware Notes Standard 1 0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide Notes ...

Page 81: ...tandard 1 0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide Chapter 2 Section C Installing the ELAN In this section Overview of installing the ELAN 2 28 Installing the ELAN 2 29 ...

Page 82: ...mbedded LAN ELAN used for Nortel equipment Hub specification The ELAN hub is customer supplied equipment defined in the Nortel distributor information package The main features required are as follows Feature Specification Data propagation 750 nsec Link test Link test function as specified in the 10BaseT standard Polarity reversal Polarity is corrected automatically if the waveform is reversed by ...

Page 83: ...lling the ELAN Purpose Follow this procedure to install the ELAN for Nortel equipment The Ethernet hub is supplied by the customer Installing the ELAN To install the ELAN follow these steps Step Action 1 Connect all ELAN network cables from Nortel equipment to the Ethernet hub 2 Plug in the power cord for the hub Ensure the hub is powered on ...

Page 84: ...2 30 Installing hardware Notes Standard 1 0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide Notes ...

Page 85: ... 2 Section D Connecting cables In this section Overview of connecting cables 2 32 Optional connecting the MAT PC to ELAN 2 33 Connecting the M1 switch 2 34 Optional connecting to the WAN router 2 37 Turning the 1001t Server on 2 38 Continuing the installation 2 39 Quick hardware troubleshooting chart 2 40 ...

Page 86: ...sium Call Center Server May 1998 1001t Hardware Installation Guide Overview of connecting cables Introduction This section contains instructions for connecting cables to the optional MAT PC the M1 switch the optional customer supplied router for the WAN connection and Meridian Mail ...

Page 87: ... Server May 1998 1001t Hardware Installation Guide Optional connecting the MAT PC to ELAN Introduction The customer supplied PC clients are already connected to the CLAN To connect the optional MAT PC between the ELAN and Meridian Mail follow the procedure in the MAT documentation supplied with the option ...

Page 88: ...switch Purpose Follow these procedures to provide the AML link to the1001t Server by connecting the M1 switch to the ELAN M1 switch ELAN connections The illustration on the following page shows the cable from the M1 switch core and the Ethernet transceiver MAU The ELAN cable to the ELAN hub is inserted in the RJ45 connector at the bottom of the transceiver MAU ...

Page 89: ...Installing hardware 2 35 Connecting the M1 switch Standard 1 0 Nortel Symposium Call Center Server May 1998 1001t Hardware Installation Guide ...

Page 90: ...e ELAN cable to the M1 switch To connect the ELAN cable to the M1 switch follow these steps Step Action 1 Connect the end of the core 0 ELAN hub cable to the transceiver RJ45 jack from core 0 2 Connect the end of the core 1 ELAN hub cable to the transceiver RJ45 jack from core 1 Note The Option 11 M1 switch uses only a single transceiver cable connection ...

Page 91: ...ng to the WAN router Purpose Follow this procedure to connect the ELAN to the optional customer supplied router for a WAN connection Connecting the ELAN to the WAN router Connect the cable from the ELAN hub to the appropriate RJ45 jack on the customer supplied router For security and bandwidth performance the router must be configured to isolate CLAN traffic from the ELAN ...

Page 92: ... server follow these steps Boot sequence The following is the sequence for the 1001t Server bootup Step Action 1 Ensure the modem power switch is On 2 Turn the monitor power switch to On 3 Turn the power on at each PC client 4 Press the server power switch On 5 Observe the Power On Self Test POST and initialization messages as the server boots up Stage Description 1 POST messages display 2 SCSI or...

Page 93: ...age If the problem cannot be solved using the chart refer to the Nortel Symposium Call Center 1001t Maintenance and Diagnostics Guide for detailed maintenance and diagnostics procedures Next installation steps If the M1 switch is not already configured refer to the Nortel Symposium Call Center Server and Meridian 1 Guide and set up the M1 switch When the M1 is configured go to the Nortel Symposium...

Page 94: ...r power switch turned on monitor power cord plugged into AC source monitor connector installed at rear of server server switched on Server power indicator does not light No power to server server power switch turned on server power cords plugged into AC source breaker tripped at power bar breaker tripped at customer s AC breaker box Hard drive indicator lights do not come on server does not boot u...

Page 95: ...the Nortel Symposium Call Center Server agent A user who is responsible for accepting incoming calls AIP Advanced I O Processor alternating current AC electrical power the raw power supplied by all utility companies must be converted to direct current DC for use in computer systems API See application program interface application When used in reference to the Nortel Symposium Call Center Server a...

Page 96: ...any functions the user can see and use only the graphical user interface GUI Common applications include word processors databases and multimedia software application program interface A set of routines protocols and tools that programmers use to develop software applications APIs simplify the development process by providing commonly used programming procedures associated supervisor A supervisor ...

Page 97: ...easure of data transmission speeds Assuming asynchronous communication which requires 10 bits per character a baud rate of 300 bps translates to 30 characters per second cps bps See bits per second bridge A protocol independent device that connects two LANs or two segments of the same LAN Bridges are faster and less versatile than routers because they forward packets without analyzing and reroutin...

Page 98: ... quickly electronically rather than mechanically A write cache electronically holds the data you want to write to disk and slowly writes it to the disk mechanically call source The node from which an incoming call originates A call can initially be presented to the local node or to another node on the network Calling Line Identification The telephone number of the person who called CDN See control...

Page 99: ... server architecture Typically a client is an application that runs on a personal computer or workstation and relies on a server to perform some operations For example an E mail client is an application that enables you to send and receive E mail COM or COMM Communications port Usually refers to the Logical Device name of PC serial ports as defined by DOS controlled directory number Allows incomin...

Page 100: ...of data you can use to create variables daughterboard Usually used as a synonym for an expansion board a daughterboard is any printed circuit board that connects directly or indirectly to a motherboard DBMS Database Management System DC See direct current DDS See digital data storage Dialed Number Identification Service A method by which the system recognizes the phone number dialed by the incomin...

Page 101: ...on memory chips that provides a safe and convenient means of installing and removing the chip DIP switch A series of tiny switches built into circuit boards that enables you to configure a circuit board for a particular type of computer or application DIP switches are always toggle switches which means they have two possible positions on or off or 1 or 0 direct current DC the electrical power used...

Page 102: ...umber ACD DN the pilot or group number for an ACD queue Disk Operating System Originally developed by Microsoft DOS is the standard IBM compatible 16 bit operating system New operating systems including Windows 95 do not rely on DOS display The device you look at when you work with a computer for example a CRT monitor in desktop systems or a Liquid crystal display in notebooks DMA See direct memor...

Page 103: ...type of protective packaging for silicon memory chips that provides a safe and convenient means of installing and removing the chip dynamic host configuration protocol A protocol for assigning dynamic IP addresses to devices on a network E ELAN Embedded local area network enhanced parallel port A parallel port standard for PCs that supports bidirectional communication between the PC and attached d...

Page 104: ...ort standard for PCs that supports bidirectional communication between the PC and attached devices such as a printer G Gbyte See gigabyte general protection fault A computer condition that causes a Windows application to crash GPFs are commonly caused when one application attempts to use memory assigned to another application gigabyte Two to the 30th power 1 073 741 824 bytes One gigabyte is equal...

Page 105: ...elephone callers to interact with a host computer using prerecorded messages and prompts internetwork packet exchange A networking protocol used by the Novell NetWare operating systems Like UDP IP IPX is a datagram protocol used for connectionless communications Higher level protocols such as SPX and NCP are used for additional error recovery services Interrupt request Hardware lines used by devic...

Page 106: ...RQ See interrupt request ISA See Industry Standard Architecture IVR See Interactive Voice Response IVR ACD DN A directory number that routes a caller to a specific IVR application An IVR ACD DN must be acquired for non integrated IVR systems J jumper A metal bridge that closes an electrical circuit Typically a jumper consists of a plastic plug that fits over a pair of protruding pins Jumpers are s...

Page 107: ...emitting diode local area network A computer network that spans a relatively small area Most LANs connect workstations and personal computers and are confined to a single building or group of buildings LANs can transmit data at very fast rates but the distances are limited local call A call that originates at your site See also network skillset local skillset A skillset that can be used on your sy...

Page 108: ...n cycles per second Meridian Mail A Nortel product that provides voice messaging and other voice and fax services MHz See megahertz MM See Meridian Mail modular test architecture PCDIAGS is an integrated MTA package of DOS executable files from Intel that tests the base hardware of the NGEN machine motherboard The principal board that has connectors for attaching devices to the bus Typically the m...

Page 109: ...e API that augments the DOS BIOS by adding special functions for local area networks LANs Almost all LANs for PCs are based on the NetBIOS Some LAN manufacturers have even extended it adding additional network capabilities network call A call that originates at another node on the network See also local call network interface card An expansion board that enables a PC to be connected to a local are...

Page 110: ...icrosoft defined database API standard P parallel port A parallel interface for connecting an external device such as a printer Most personal computers have both a parallel port and at least one serial port parity The quality of being either odd or even The fact that all numbers have parity is commonly used in data communications to ensure the validity of data This is called parity checking PBX Se...

Page 111: ...al computer A computer having an architecture that is compatible with the IBM PC Personal Computer Memory Card International Association An industry group dedicated to promoting the new PCMCIA PC Card Standard credit card sized peripherals for PCs PIIX3 PCI to ISA IDE USB Subsystem PMC PCI and Memory Controller POST See Power On Self Test Power On Self Test Initializes and performs rudimentary tes...

Page 112: ...otocol determines the type of error checking to be used the data compression method if any how the sending device will indicate that it has finished sending a message and how the receiving device will indicate that it has received a message R RAM See random access memory random access memory The most common type of memory found in computers and other devices such as printers The term RAM is usuall...

Page 113: ...m Interface serial port A general purpose interface that can be used for almost any type of device including modems mice and printers although most printers are connected to a parallel port Most serial ports on personal computers conform to the RS 232C or RS 422 standards server A computer or device on a network that manages network resources Examples of servers include file servers print servers ...

Page 114: ...conference and Ethernet controller Software Configuration Utility A utility used to configure PCI and EISA cards It can also set BIOS parameters switch resource Devices that are configured on the switch through overlays system pack A logical drive created from two or more physical hard disks using the RAID DAC960 software configuration utility T TCP IP See Transport Control Protocol Internet Proto...

Page 115: ...ween a PBX and the public central office or between PBXs There are various trunk types that provide services such as Direct Inward Dialing DID trunks ISDN and Central Office connectivity U uninterruptible power supply A power supply that includes a battery to maintain power in the event of a power outage Typically a UPS keeps a computer running for several minutes after a power outage enabling you...

Page 116: ...de area network wide area network A computer network that spans a relatively large geographical area Typically a WAN consists of two or more local area networks LANs The largest WAN in existence is the Internet Win32 A 32 bit API used to access the Windows operating system X XBUS Two parallel bus structures one for DMA compatible devices and one for memory devices that do not support DMA cycles XB...

Page 117: ... 1 31 tips 1 29 what you will need 1 29 caution symbol xix 2 17 chassis inspecting 2 9 inspecting the interior 2 11 interior features 2 11 interior of 1001t illustration 2 10 rear view illustration 2 13 checking the hard drive s 2 17 bay door thumbscrews illustration 2 14 hard drive check illustration 2 16 opening bay door 2 15 CLAN connecting cables 2 24 preparing cables 1 29 connecting cables 2 ...

Page 118: ...rive check illustration 2 16 opening bay door 2 15 hardware adding a modem for Remote Access Service RAS 2 25 connecting cables 2 24 2 31 connecting peripherals 2 23 connecting peripherals to the 1001t Server 2 21 connecting the M1 switch 2 34 front panel features 2 5 front panel features legend 2 7 inspecting the chassis 2 9 installing 2 1 installing the ELAN 2 27 2 29 interior of 1001t chassis i...

Page 119: ...l product knowledge xiv O optional connecting the MAT PC to ELAN 2 33 optional connecting to the WAN router 2 37 overview of cable preparation 1 28 overview of connecting cables 2 32 overview of connecting peripherals to the 1001t Server 2 20 overview of installation preparation 1 10 overview of installing the ELAN hub specification 2 28 overview of setting up the 1001t Server hardware 2 4 overvie...

Page 120: ...nce and diagnostics media 1 22 S setting up the 1001t Server hardware 2 3 site inspection checklist 1 13 skills you need xiv Nortel product knowledge xiv other experience or knowledge xiv PC experience or knowledge xiv symbols attention xix caution xix 2 17 warning 1 25 T troubleshooting 2 39 quick hardware troubleshooting chart 2 40 turning the 1001t Server on boot sequence 2 38 U unpacking 1 23 ...

Page 121: ...________________________________ _______________________________________________________________________________ 5 What information if any was missing from this book _______________________________________________________________________________ _______________________________________________________________________________ __________________________________________________________________________...

Page 122: ...Reader Response Form Reader Response Form ...

Page 123: ......

Page 124: ...rocess is a violation of the user license unless specifically authorized in writing by Northern Telecom prior to such use Violations of the license by alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate termination of the license and Northern Telecom reserves the right to seek all allowable remedies for such breach Meridian 1 Meridian Mail ...

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