14
TROUBLESHOOTING GUIDE
PROBLEM
POSSIBLE CAUSE
SOLUTION
The ice
maker does
not work.
The voltage is lower than
98V.
Turn off the ice maker. Restart the unit only when
the voltage is normal.
The ambient temperature
is too low (< 50
°
F / 10
°
C).
Try using the ice maker again when the ambient
temperature is above 50
°
F / 10
°
C.
The
compressor
is
functioning,
however no
ice was
made.
The refrigerant leaks.
Refill the refrigerant and test for leakage.
The refrigerating system is
blocked.
Replace the filter for the N₂ filling system.
Solenoid valve opens
constantly.
Replace the solenoid valve.
The condensing fan does
not work.
Check whether the condensing fan works.
The hall element is located
on the sprinkler. It is a
sensor that detects ice
thickness and ice level. It
may not be functioning.
Verify that the hall element is in its proper position
(you may find the hall element on the lower right
corner of the sprinkler) and is functioning.
The
compressor
does not
work.
Water shortage.
Check the water supply system (water inlet valve
and water inlet tube).
Ice full.
Remove some ice.
The shell temperature
is too high.
Turn off the ice maker. Restart the unit in
approximately 1 hour.
The water
low
indicator
light is
illuminated.
There is a water shortage in
the water supply system.
Ensure the water supply system is connected to a
potable water supply and there are no obstructions.
Then restart the ice maker.
The water inlet valve is
damaged.
Check the water inlet valve.
Water pressure is too
low.
The water pressure should not be lower
than 1 kg/cm².
EN - 14
Please reference the below table to identify the cause and solution of your particular problem. If you
cannot solve the problem on your own, please contact our Customer Service Department toll-free at
888-775-0202.
