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9. Delivery Terms and Conditions
Delivery terms and conditions for Norway. For other countries, contact your dealer.
9.1. Consumer purchases
These terms and conditions govern customer rights with respect to the supplier (Norcool) when purchasing new Norcool prod-
ucts that will be used in a normal manner in private housekeeping. Such as is determined in the following points, the supplier
is obligated to remedy defects/omissions that arise.
1. Supplier’s warranty
The supplier warrants that the product as it is delivered has the characteristics and the quality that has been prescribed in
the supplier’s brochures or other written sales material. Minor deviations may occur in consequence of product changes. The
warranty period runs for 2 years commencing on the day the product was delivered to the customer. Due to these devices
having a complicated technical design, it is important that the customers follow the instructions for use carefully. The products
will even with normal use be subjected to wear that may necessitate preventive maintenance, and thereby also replacement
of wearing components (fans, starting equipment, compressor component with a variable lifespan depending upon their use
and maintenance).
2. Purchaser’s rights
The deadline for making claims with consumer purchases is 2 years. When the equipment or parts of it is intended to last
significantly longer in normal use, the deadline for claims is 5 years. For such claims, it is a precondition for the liability for
the deficiency to be valid that the deficiency was present at the point in time of delivery. Customers will in all instances lose
their right to pursue claims if they do not make a claim within a reasonable period of time after they have detected, or ought
to have detected, the deficiency. In the event of deficiencies related to purchasing law, the supplier has the right to repair the
product with the deadlines that follow from the Sale of Goods Act. After the warranty period has expired, the terms and con-
ditions for the scope of the supplier’s liability for deficiencies in the equipment will be governed by the Sale of Goods Act.
3. Supplier’s remediation (Transport of products).
The supplier and/or dealer in the supplier’s products may decide whether defects/omissions may be repaired at the customer
site, at its own site, or at a designated workshop in accordance with the following guidelines.
a) The customer is obligated to place the product at the disposition of the repair technician. The supplier will defray the
expenses of the repairs. this applies for products that are located within the natural sales territory of the supplier or distributor!
What is meant by natural sales territory is a distance between the supplier/dealer and customer by road of max. 20 km. If the
distance is more than 20 km, and the dealer is the entity located closest to the customer, then the supplier will pay the travel
costs regardless. If this would bring about unreasonable costs or drawbacks, then the obligation to undertake the remediation
as mentioned above at no cost to the customer does not apply! Normally, this instance would be if the customer is unable
to be reached by normal means of communication, and/or if the customer does not live where there is a connection to the
mainland.
b) Repairs/Remediation at the workshop. If customers can bring in and fetch the product without significant drawbacks, then
they must bring it in to the designated workshop for repairs, or ship the product, in such case at their own expense and risk. If
customers are unable to bring the product in to a specified workshop without unreasonable drawbacks and/or costs, then such
in the lack of any other agreement occur in the most reasonable manner, and be sent at the supplier’s expense and risk to the
specified workshop.
NOTE: THE PRODUCT MUST BE PROPERLY PACKAGED!
4. Supplier’s liability to pay compensation
Customers may under more detailed terms and conditions demand compensation for financial losses pursuant to the rules of
the Sale of Goods Act. The Supplier is however in no instance liable for indirect losses (as mentioned in the Sale unable
Goods Act, section 67(2)). If damage is inflicted on objects that have a direct or close interrelationship with the product’s
stipulated function or use, then the supplier is only liable to the extent such are consequences of rules of law that cannot be
deviated from. The same applies for liability for personal injuries. Damages and injuries of this nature shall in every
instance be handled between the supplier and customer.
5. What the supplier’s liability does not encompass
Customers have no ability to pursue claims against the supplier or dealer if defects/omissions, or any possible damages/
injuries, are a consequence of:
a) Installation that has not been performed in accordance with the electric utility’s provisions or is in violation of our installa-
tion instructions that are to be deemed to be requirements. The cold room bust in terms of its technical construction satisfy the
applicable requirements, including requirements for insulation, choice of materials and ventilation.
b) Actions in violation of the instructions for use, or other indefensible actions. (Lack of maintenance!)
