
Keep the PIN secret and in a safe place,
separate from your phone.
If you forget the sign-in PIN and cannot
recover or reset it in any way, your phone will
require service. Additional charges may
apply, and all the personal data on your
phone may be deleted.
For more information, contact the nearest
care point for your phone, or your phone
dealer.
IMEI
This is used to identify phones in the
network. You may also need to give the
number to your care point services or phone
dealer.
To view your IMEI number, dial *#06#.
Troubleshoot connectivity issues
If your internet connection doesn’t work
• Check your cellular data connection. Swipe down from the top of the screen, tap All
settings > Network & wireless > Cellular & SIM, and check that Data connection is
switched to On .
• Check your Wi-Fi connection. Swipe down from the top of the screen, tap and hold Wi-
Fi, and check that Wi-Fi networking is switched to On and you are connected to a
network.
• Check that battery saver mode is not turned on. Swipe down from the top of the screen,
and tap All settings > System > Battery saver.
• If you are abroad, check that you have allowed roaming. Swipe down from the top of the
screen, tap All settings > Network & wireless > Cellular & SIM, and check that
Data roaming options is switched to roam. Connecting to the internet when roaming,
especially when abroad, can raise data costs substantially.
• If you have installed new settings from a text message, uninstall the new settings. Tap
Storage > This Device > Apps & games and the new settings item, and tap Uninstall.
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