Nokia 500s, Installation Manual

Page: 95 / 136

General Troubleshooting Information
Nokia 500s Installation Guide 95
to complete the full installation procedure, see the current release notes.
The release notes are located on the Nokia customer support Web site as
listed in the
“Nokia Contact Information”
on page 3.
Not Able to Connect to Nokia Network Voyager Using the
Ethernet Port, But Console Access Works
Problem Using the wrong Ethernet cable.
Solution Use a crossover Ethernet cable if you are connecting directly to
the computer. Use a straight-through cable if you are connecting to a hub. For
cabling information, see
“Ethernet NIC Connectors and Cables” on page 71.
Problem
Port is not configured as active.
Solution View the port in Network Voyager, or from Lynx, and verify that
the interface is configured as active.
Problem Host port configuration is incorrect.
Solution
Check host Ethernet port settings. Verify that the IP address and
netmask settings are correct for the 500s appliance configuration.
Problem Wrong link speed.
Solution Verify that the port on the host and the port on the 500s appliance
are set for the same speed (10 Mbps or 100 Mbps). An unblinking data and
activity LED on a port is a good indication of a speed mismatch.
Problem Duplex setting is wrong.
Solution Correct duplex setting.