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8

Troubleshooting

88

Nokia 60s and 100s Installation Guide

Finally, return the entire database to its default settings and bring up the new
system-startup procedure. The new system-startup procedure is described in

Chapter 3, “Performing the Initial Configuration”

.

To reset the default database settings
1.

Log in to the 60s and 100s appliance as admin by using Voyager.
For information about how to access Voyager and the related reference
materials, see

“Accessing Nokia Network Voyager”

on page 34

.

2.

Under Configuration Database Management (Config > System
Configuration > Manage Configuration Sets), choose the option to create
a new factory default configuration.

3.

Create the new default configuration.

Do Not Get a Login Prompt—Error Messages Appear

Problem

The 60s and 100s appliance is defective, or the file system on the

60s and 100s appliance is defective.

Solution

Contact the Nokia customer support site listed in

“Nokia Contact

Information”

on page 3.

Note

Use the full installation procedure to install a new system. The new
system completely replaces the contents of the drive and might be
needed to restore or reload an 60s and 100s appliance. This procedure
erases any configuration database on the appliance. For information
about how to complete the full installation procedure, see the current
release notes. The release notes are located on the Nokia customer
support Web site as listed in the

“Nokia Contact Information”

on page 3.

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Summary of Contents for 100s

Page 1: ...60s and 100s Installation Guide Part No N451545001 Rev A Published February 2005 ...

Page 2: ...by Nokia Corporation as is and any express or implied warranties including but not limited to implied warranties of merchantability and fitness for a particular purpose are disclaimed In no event shall Nokia or its affiliates subsidiaries or suppliers be liable for any direct indirect incidental special exemplary or consequential damages including but not limited to procurement of substitute goods...

Page 3: ...97 9199 Outside USA and Canada 1 512 437 7089 email ipsecurity na nokia com Europe Middle East and Africa Nokia House Summit Avenue Southwood Farnborough Hampshire GU14 ONG UK Tel UK 44 161 601 8908 Tel France 33 170 708 166 email ipsecurity emea nokia com Asia Pacific 438B Alexandra Road 07 00 Alexandra Technopark Singapore 119968 Tel 65 6588 3364 email ipsecurity apac nokia com Web Site https su...

Page 4: ...4 Nokia 60s and 100s Installation Guide ...

Page 5: ...ut the Nokia 60s and 100s Appliances 17 Memory 17 Encryption Acceleration 18 Managing the Nokia 60s and 100s Appliances 18 Appliance Overview 19 Ethernet Management Ports 20 Built in Console Port 21 Built in AUX Port 22 Status LEDs 23 Site Requirements 24 Software Requirements 25 2 Installing the Appliance 27 Rack Mounting the Appliance 27 Connecting Power and Turning the Power On 29 Connecting Ne...

Page 6: ... NICs 38 Configuring and Activating Interfaces 44 Monitoring Network Interface Cards 45 5 Connecting PMC Network Interface Cards 47 Dual Port 10 100 Ethernet Interface PMC 47 Ethernet PMC NIC Features 48 Ethernet NIC Connectors and Cables 48 6 Installing and Replacing Other Components 51 Installing a PCMCIA Modem 52 Replacing a Hard Disk Drive 53 Replacing or Upgrading Memory 57 Before You Start 5...

Page 7: ... a Password 81 Installing the Boot Manager 81 Upgrading the Boot Manager 83 8 Troubleshooting 85 General Troubleshooting Information 85 Troubleshooting Routing Problems 95 A Technical Specifications 101 Physical Dimensions 101 Space Requirements 101 NIC Interfaces 102 B Compliance Information 103 Declaration of Conformity 104 Compliance Statements 106 FCC Notice US 107 Index 109 ...

Page 8: ...8 Nokia 60s and 100s Installation Guide ...

Page 9: ...nments for Modem Connection 22 Figure 6 Appliance Status LEDs 23 Figure 7 Mounting Screws Location 28 Figure 8 Adjustable Mounting Brackets 28 Figure 9 Back Panel Power Switch 29 Figure 10 Voyager Reference Access Points 35 Figure 11 Dual Port Ethernet NIC Front Panel Details 48 Figure 12 Output Connector for the Ethernet Cable 49 Figure 13 Ethernet Crossover Cable Pin Connections 50 Figure 14 Har...

Page 10: ...10 Nokia 60s and 100s Appliance Installation Guide ...

Page 11: ...s organized into the following chapters and appendixes Chapter 1 Overview presents a general overview of the 60s and 100s appliances Chapter 2 Installing the Appliance explains how to rack mount the appliance and how to physically connect it to a network and power Chapter 3 Performing the Initial Configuration explains how to make the appliance available on the network Chapter 4 Installing and Rep...

Page 12: ...pecifications such as interface characteristics Appendix B Warranty and Software License contains Nokia warranty and software license information Appendix C General Public Licensed Software provides information about publicly licensed software that comes with the appliance Appendix B Compliance Information includes compliance and regulatory information Appendix E Glossary provides a glossary of ac...

Page 13: ...ight encounter one or more of the following elements on a command line path Table 1 Command Line Conventions Convention Description command This required element is usually the product name or other short word that invokes the product or calls the compiler or preprocessor script for a compiled Nokia product It might appear alone or precede one or more options You must spell a command exactly as sh...

Page 14: ...et sdh To complete the command supply the value For example framing sonet or framing sdh flag A flag is usually an abbreviation for a function menu or option name or for a compiler or preprocessor argument You must enter a flag exactly as shown including the preceding hyphen ext A filename extension such as ext might follow a variable that represents a filename Type this extension exactly as shown...

Page 15: ...ust enter as shown Table 1 Command Line Conventions continued Convention Description Table 2 Text Conventions Convention Description monospace font Indicates command syntax or represents computer or screen output for example Log error 12453 bold monospace font Indicates text you enter or type for example configure nat Key names Keys that you press simultaneously are linked by a plus sign Press Ctr...

Page 16: ...ce Guide from Voyager the interface to the IPSO operating system To access inline help for a specific subject click the Help button next to the subject Access the Voyager Reference Guide for tasks examples and more information by clicking the Doc button The words enter and type Enter indicates you type something and then press the Return or Enter key Do not press the Return or Enter key when an in...

Page 17: ...Requirements About the Nokia 60s and 100s Appliances The Nokia 60s and 100s appliances combine the power of the Nokia IPSO operating system and Nokia Secure Access System Nokia SAS Both the 60s and 100s platforms share the same one rack unit 1 RU size and support the same selection of network interface cards Memory The Nokia 60s appliance supports from 256 MB to 512 MB of memory The Nokia 100s app...

Page 18: ...evices the 60s and 100s appliances support a comprehensive suite of IP routing functions and protocols including RIPv1 RIPv2 IGRP OSPF and BGP4 for unicast traffic and DVMRP for multicast traffic The integrated router functionality eliminates the need for separate intranet and access routers in security applications Managing the Nokia 60s and 100s Appliances You can manage the 60s and 100s applian...

Page 19: ... show component locations for the Nokia 60s and 100s Figure 1 Component Locations Front View Figure 2 Component Locations Rear View 00487 60s Built in Ethernet ports for management connection PMC interfaces Status LEDs Modem AUX port PCMCIA slots Reset switch Console port 00249 Power plug Power switch ...

Page 20: ...thernet cards in the PMC slots Figure 3 Ethernet Management Ports Details Caution Cables that connect to the Ethernet ports must be IEEE 802 3 compliant to prevent potential data loss The 60s and 100s appliances include two PMC PCI mezzanine cards expansion slots for Nokia supported network interface cards For information about using supported LAN cards see page 47 The 60s and 100s appliances also...

Page 21: ...formation contact a Nokia service provider listed in the Nokia Contact Information on page 3 Built in Console Port Use the built in console port shown in Figure 1 to supply the information that makes the appliance available on the network Figure 4 provides pin assignment information for console connections Figure 4 Pin Assignments for Console Connection 700001 6 9 5 1 Pin Assignment Input Output 1...

Page 22: ...es pin assignment information for modem connections Figure 5 Pin Assignments for Modem Connection 700001 6 9 5 1 Pin Input Output To DB25 Cable Out To DB9 Cable Out 1 DCD Input 8 DCD 7 RTS 8 CTS 2 RXD Input 2 TXD 3 TXD 3 TXD Output 3 RXD 2 RXD 4 DTR Output 20 DTR 6 DSR 9 RI 5 GND 7 GND 5 GND 6 DSR Input 6 DSR 4 DTR 7 RTS Output 4 RTS 1 DCD 8 CTS Input 5 CTS 1 DCD 9 RI Output 22 RI 4 DTR ...

Page 23: ...e located on the front panel of the appliance as Figure 6 shows Figure 6 Appliance Status LEDs Table 3 Appliance Status LEDs Status Indication Explanation LED Front Panel Symbol Solid Power on Solid Unit is experiencing an internal Voltage problem Blinking The unit is experiencing a temperature problem Solid red One or more fans are not operating properly or a 5V 3 3V or 12V fuse is blown Power st...

Page 24: ... that your computer room or wiring closet conforms to the environmental specifications listed in Appendix A Technical Specifications Warning Hazardous radiation exposure can occur if you use controls make performance adjustments or follow procedures that are not described in this document Warning An explosion can occur if the battery is incorrectly placed Replace only with the same or equivalent t...

Page 25: ...If a cord is not provided use a power cord rated at 6A 250V maximum 15 feet long made of HAR cordage and IEC fittings approved by the country of end use Software Requirements Nokia 60s and 100s appliances support the following operating system when this guide was published IPSO v3 8 1 or later For information about changes to the software requirements or additional applications that have become av...

Page 26: ...1 Overview 26 Nokia 60s and 100s Installation Guide ...

Page 27: ...ower On Connecting Network Interfaces Caution Protect your 60s and 100s appliances and other electronic equipment from static discharge by making sure you are properly grounded before you touch any electronic components Note The operating temperature range for the 60s and 100s appliances is 0 C to 45 C Rack Mounting the Appliance The 60s and 100s appliances mount in a standard 19 inch rack with fo...

Page 28: ... recommends that you use all four rack mounting screws when you install your appliance on the rack Figure 7 Mounting Screws Location You can relocate the mounting brackets as Figure 8 shows so that the unit is 2 inches forward of the rack Figure 8 Adjustable Mounting Brackets 00487 60s Mounting Screws 00488 100s ...

Page 29: ...ure 9 shows Note The Nokia 60s and 100s appliance power supplies automatically detect the input voltage 115VAC 90 to 132 or 220VAC 180 to 264 and configure themselves appropriately Figure 9 Back Panel Power Switch To connect the power supply 1 Connect the power cord securely into the power socket on the back of the appliance 2 Plug the other end of the cord into a three wire grounded power strip o...

Page 30: ...turned on to the power strip or wall receptacle you plugged the appliance in to If the fans are still not running or if the power LED does not illuminate contact your Nokia service provider as listed in Nokia Contact Information on page 3 for technical support Connecting Network Interfaces Connect at least one network interface to use as the Voyager system management interface This interface is co...

Page 31: ...gure a DHCP server to provide the initial configuration information the first time the appliance is started You can perform the initial configuration manually by using a console connection This chapter describes how to perform the initial configuration manually by using a console connection It includes the following sections Using a Console Connection to Perform the Initial Configuration Accessing...

Page 32: ... 232 data terminal equipment DTE interface or terminal emulation program configured with the following settings for the console 9600 bps 8 data bits No parity 1 stop bit To connect to the console 1 Connect the supplied null modem cable console cable to the console port on the front panel of the 60s and 100s appliance Use only the DB9 port on the front panel labeled Console the serial AUX port is a...

Page 33: ...ar on the console check the console port and console display connections to ensure that the serial cable is completely plugged in at both ends If you verify the console connections and still do not see either the BOOTMGR or Hostname prompts verify that the terminal or terminal emulator program settings are correct If the settings are correct contact your Nokia service provider as listed in Nokia C...

Page 34: ...fter you complete the initial configuration you can use Voyager to configure the remaining network ports Accessing Nokia Network Voyager You can use Voyager to configure the remaining network ports on your 60s and 100s appliances To open Voyager 1 Start Netscape Navigator or Microsoft Internet Explorer on the host you want to use to complete the configuration 2 In the Location or Address field ent...

Page 35: ...rmation As you use Voyager the Voyager Reference Guide and Voyager inline help are available for you to use You can access both information sources from the Voyager interface as Figure 10 shows Figure 10 Voyager Reference Access Points Voyager Reference Guide The Voyager Reference Guide is the reference source for Voyager To access this source click Doc Links to Inline Help Context Sensitive Link ...

Page 36: ...t click the Help icon next to the subject You can also click Help at the top of the Voyager window to get inline help for the entire Voyager window To turn off inline help click Close Using Voyager to Monitor a Nokia 60s or 100s Appliance After you install and configure your 60s and 100s appliance you can use Voyager to monitor its operation Click Monitor from the Voyager home page to access the m...

Page 37: ...he following topics are covered Deactivating Configured Interfaces Removing Installing and Replacing NICs Configuring and Activating Interfaces Monitoring Network Interface Cards For detailed information on specific network interface cards see Chapter 5 Connecting PMC Network Interface Cards Caution You should have a working knowledge of networking equipment before attempting to service a 60s or 1...

Page 38: ...ctivate all of the physical interfaces on the NIC If you do not deactivate the interfaces before removing the NIC you may have to reinstall the NIC to deactivate its logical and physical interfaces in Voyager For information about how to access Voyager see Accessing Nokia Network Voyager on page 34 Removing Installing and Replacing NICs Note Before removing a configured network interface card with...

Page 39: ... of the unit however should be completed with the chassis assembly fully removed from the appliance Power is still active in the chassis body and care should be taken when working on the power supply or power supply wiring without disconnecting the power cord 1 Use Network Voyager to shut the system down For information about how to access Voyager see Accessing Nokia Network Voyager on page 34 2 U...

Page 40: ...IC connectors Be careful not to pull the chassis assembly entirely out of the appliance 4 From underneath the chassis assembly remove the bezel retaining screws If you are installing a NIC in an unoccupied slot remove the blank bezel that occupies the space in the appliance front panel retain it for future use and proceed to step 7 00489 100s 00254b ...

Page 41: ... Installation Guide 41 5 From above the chassis assembly remove the NIC retaining screws from the back of the NIC 6 Remove the NIC by lifting the back of the NIC away from the chassis assembly and pulling the NIC gently away from the front panel 00255a 00257 ...

Page 42: ... push it gently into place Make sure that the bezel is completely seated into the front panel and that the screw holes on the bottom of the bezel align with those in the front panel b Proceed to step 9 If you are installing or replacing a NIC insert the NIC a Insert the NIC bezel into the front panel b Gently push the back of the NIC down toward the chassis assembly Make sure that the NIC edge is ...

Page 43: ... Nokia 60s and 100s Installation Guide 43 8 From the top of the chassis assembly screw the NIC retaining screws into the standoffs on the back of the NIC 9 From beneath the chassis assembly screw in the bezel retaining screws 00255b 00254a ...

Page 44: ... restarts when the chassis assembly clicks into place Configuring and Activating Interfaces The Nokia 60s or 100s appliance automatically detects any new NIC when the system is restarted Use Voyager to configure and activate the logical and physical interfaces on the NIC For information about how to access Voyager and the related reference materials see To open Voyager on page 34 00490 100s 00487 ...

Page 45: ... status indicators for each NIC are explained in the NIC reference chapter For the status indicator information for the built in Ethernet ports or the dual port Ethernet NIC see Dual Port 10 100 Ethernet Interface PMC on page 47 Use Voyager to access detailed port information For information about accessing Voyager see Accessing Nokia Network Voyager on page 34 You can also use the IPSO tcpdump co...

Page 46: ...4 Installing and Replacing Network Interface Cards 46 Nokia 60s and 100s Installation Guide ...

Page 47: ...terface Cards Caution Protect your 60s or 100s appliance and other electronic equipment from electrostatic discharge ESD damage by making sure you are properly grounded before you touch any electronic component Dual Port 10 100 Ethernet Interface PMC Every 60s and 100s appliance has four built in dual mode 10 Mbps and 100 Mbps ports Additionally the appliance supports Nokia approved dual port UTP5...

Page 48: ...ted reference materials see Accessing Nokia Network Voyager on page 34 Figure 11 shows the front panel layout of the dual port Ethernet NIC Figure 11 Dual Port Ethernet NIC Front Panel Details After the power is turned on the Ethernet link LEDs on the appliance and on the remote equipment illuminate to indicate the connection As data is transmitted the activity LEDs on the appliance light up Ether...

Page 49: ...ential data loss You can order appropriate adapter cables separately You can order additional cables from a cable vendor of your choice Figure 12 shows the pin assignments for the cable The RJ 45 cable output connector is numbered from right to left with the copper tabs facing up and toward you Figure 12 Output Connector for the Ethernet Cable Figure 13 shows the pin assignments for the RJ 45 cros...

Page 50: ...5 Connecting PMC Network Interface Cards 50 Nokia 60s and 100s Installation Guide Figure 13 Ethernet Crossover Cable Pin Connections 00017 ...

Page 51: ...mory Installing an Encryption Accelerator Card For instructions on adding or replacing interface cards see Chapter 4 Installing and Replacing Network Interface Cards Caution You should have a working knowledge of networking equipment before attempting to service a 60s or 100s appliance Limit service of the appliance to the procedures described in this chapter Caution Protect your 60s or 100s appli...

Page 52: ...ustomer support site listed Nokia Contact Information on page 3 To use a modem with a 60s or 100s appliance 1 If the modem is not already installed insert the PCMCIA modem into either the top or bottom PCMCIA slot until the modem clicks into place The modem and the ejector tab on the left of the slot protrude from the unit The appliance automatically recognizes the modem 2 Connect the modem to a p...

Page 53: ... can remove and replace The following figure shows the location of the hard disk drive on the motherboard Note Back up your hard drive files to a remote system on a regular basis For back up and restore procedures see the IPSO release notes Figure 14 Hard Disk Drive Location Note The disk drive must contain the IPSO partitions and boot loader before installation For further information contact the...

Page 54: ...chassis assembly forward to remove the tray from the appliance so you can access the hard disk drive retaining screws from the bottom of the tray Note Because power to a 60s or 100s is automatically disconnected when the chassis assembly is opened you do not need to manually disconnect the power for this procedure Any servicing of the unit however should be completed with the chassis assembly full...

Page 55: ...r supply or power supply wiring without disconnecting the power cord 4 From the bottom of the chassis assembly remove the retaining screws that hold the hard disk drive unit 5 Gently remove the hard disk drive from the motherboard taking care not to damage the connector 6 Insert the new hard disk drive unit 00261 00262 ...

Page 56: ...e Note Push the disk gently into place Take care to align the connectors correctly as the connectors are not keyed 7 Tighten the retaining screws that holds the hard disk drive into place 8 Slide the chassis assembly back into the appliance until it clicks into place 00261 00490 100s ...

Page 57: ... either platform by using a Nokia approved memory upgrade kit The 60s comes with 256 MB of memory in one DIMM and can be upgraded to 512 MB by adding a second 256 MB DIMM Caution The 60s appliance cannot function with more than 512 MB of memory If more than 512 MB of memory is installed in a 60s the system displays a warning message and shuts down The 100s appliance comes with 256 MB of memory in ...

Page 58: ... listed Nokia Contact Information on page 3 The DIMM sockets are located at the right of the motherboard as you look at the appliance from the front as Figure 15 shows Figure 15 DIMM Socket Locations Before You Start To upgrade or replace the memory in your appliance you need the following Physical access to the appliance Nokia memory upgrade kit and accompanying documentation Access to the applia...

Page 59: ...u do not need to manually disconnect the power for this procedure Any servicing of the unit however should be completed with the chassis assembly fully removed from the appliance Power is still active in the chassis body and care should be taken when working on the power supply or power supply wiring without disconnecting the power cord Adding or Replacing DIMMs To add or replace DIMMs 1 Use Voyag...

Page 60: ... and 100s Installation Guide 2 Loosen the two front panel thumbscrews 3 Slide the chassis assembly forward to expose the DIMM sockets Be careful not to pull the chassis assembly entirely out of the appliance 00487 60s Chassis assembly thumbscrews 00489 100s ...

Page 61: ...wo retaining clips outward and carefully pulling each DIMM upward as the following figure shows You might need to pull opposite ends of the DIMM alternately to gradually free it from the contact pins 5 The memory DIMMs are keyed to prevent improper insertion Press the new DIMM into the socket until it clicks into place 00263 ...

Page 62: ...three different length sets of contacts which mate with the slots on the socket Be sure the contacts and slots are properly aligned before you insert the DIMM The retaining clips move into the lock position as you press the DIMM into place 6 Slide the chassis assembly back into the appliance until it clicks into place 00264 00490 100s ...

Page 63: ...okia 60s and 100s Installation Guide 63 7 Resecure the two thumbscrews The appliance automatically recognizes the new memory configuration You can verify this from the Voyager or Lynx interface 00487 60s Chassis assembly thumbscrews ...

Page 64: ...on both appliances Installing the optional encryption accelerator card on the 100s automatically disables the built in accelerator and enables the card Removing the card reverses the process You must however use Voyager to configure your software applications to make use of the available hardware accelerator For details see on page 69 When you order an accelerator card with the appliance the card ...

Page 65: ...ng A disposable wrist strap included in packaging Warning To help guard against electrostatic discharge damage follow the instructions on the wrist strap envelope before you handle the accelerator card or open the appliance Installing the Card 1 Use Voyager or Lynx to shut down the appliance 2 Loosen the two front panel thumbscrews 00487 60s Chassis assembly thumbscrews ...

Page 66: ... to expose the motherboard components as the following figure shows 4 Locate the PMC connectors on the rear of the motherboard Caution Make sure you locate the correct connectors for the SSL VPN acceleration card Do not use the PMC connectors located at the front of the motherboard those connectors are for NICs 00489 100s ...

Page 67: ...ectors on the motherboard The two sets of connectors should be aligned with each other The four screw holes and four standoffs should also be aligned with one another 6 Push down on the card until it is properly seated on the motherboard 00493 A B Standoffs Insert the VPN card into connectors Screw card into standoffs 100s PMC connectors for SSL VPN card ...

Page 68: ... sure that all four standoff connections are properly aligned 10 To secure the connections tighten the screws firmly but do not overtighten 11 Slide the chassis assembly back into the appliance and resecure the two thumbscrews Reseating the chassis assembly automatically restores power to the appliance 12 Configure your software to use hardware acceleration For more information see on page 69 Scre...

Page 69: ...Installing an Encryption Accelerator Card Nokia 60s and 100s Installation Guide 69 ...

Page 70: ...6 Installing and Replacing Other Components 70 Nokia 60s and 100s Installation Guide ...

Page 71: ... of tasks including the following Booting from alternate kernels which might reside on nondefault devices or directories Installing new versions of IPSO the operating system Obtaining system information Performing various housekeeping tasks When you first receive your 60s or 100s appliance the boot manager uses factory default parameters kernel boot device and so on for the boot process The factor...

Page 72: ...vision The version number of the boot manager This variable cannot be set from the command line autoboot If autoboot is set to no the 60s or 100s appliance stops at the boot manager command line during the boot process If autoboot is set to yes the 60s or 100s appliance does not stop at the boot manager command line during a boot up It does wait for the amount of time specified in bootwait for inp...

Page 73: ... kernel file Factory default image current kernel boot flags The string of flags passed to the kernel Factory default x Flag Meaning d Debug Mode Enters the kernel debugger as soon as possible in the kernel initialization s Single User Mode If the console is marked as insecure you must enter the root password to access the manager v Verbose Mode Verbose during device probing and thereafter Table 4...

Page 74: ...e printenv command to view the values of variables currently stored in the boot manager nonvolatile memory The command has the following syntax printenv For example BOOTMGR 93 printenv Bootmgr Revision 3 3 base kernel 3 5 1 06 12 2002 080000 autoboot YES testboot NO bootwait 0 boot file boot flags boot device vendor Nokia model IP ...

Page 75: ...ads 63 S T 512 B S Network Interfaces loop0 flags 10b UP LINK LOOPBACK PRESENT soverf0 flags 2923 UP LINK MULTICAST PRESENT IPV6ONLY stof0 flags 2903 UP LINK PRESENT IPV6ONLY tun0 flags 107 UP LINK POINTOPOINT PRESENT eth1 flags 131 LINK BROADCAST MULTICAST PRESENT ether 0 20 30 0 11 4 speed 10M full duplex eth2 flags 130 BROADCAST MULTICAST PRESENT ether 0 20 30 0 11 5 speed 10M full duplex eth3 ...

Page 76: ...vice Both device and directory are optional The default directory is image on the wd0 device For example BOOTMGR 2 ls wd0 image current description bootmgr etc kernel debug usr VERSION cdrom ipso tgz mnt web bin dev kernel sbin Setting the Variables setenv Use the setenv command to set a particular variable The command has the following syntax setenv name value where name is the name of the variab...

Page 77: ...set defaults Use the set defaults command to set variables to their factory default values The command has the following syntax set defaults name where name is the name of the variable to be set to its factory default If name is not specified all variables are set to their factory defaults For example the following command sets the value of autoboot to be yes the factory default BOOTMGR 2 set defa...

Page 78: ...ias command to clear an alias The command has the following syntax unsetalias name where name is the name of the alias to be cleared For example the following command deletes the disk alias from the list of aliases BOOTMGR 2 unsetalias disk Other commands halt Use the halt command to halt the system The command has the following syntax halt help Use the help command to display a list of the availa...

Page 79: ...he operation of the command Refer to the boot flag table in Variables on page 72 For example at the boot manager command prompt enter the following BOOTMGR 0 boot wd0 image current mykernel vd This command boots mykernel from disk wd0 in verbose and debug mode You can supply all any or none of the arguments If you do not supply an argument the boot manager uses its default It first searches its no...

Page 80: ...e install command deletes the existing IPSO image on the 60s or 100s appliance To install a new copy of the IPSO kernel 1 At the boot manager command prompt enter BOOTMGR 0 install If you used the passwd command to protect this command with a password the boot manager prompts you for your password before allowing you to execute the install command 2 Enter the information the install command reques...

Page 81: ...d prompt enter BOOTMGR 0 passwd The passwd program prompts you for your current password 2 If the appliance is protected by a password enter your current password The program prompts you for the new password 3 Enter the new password The program prompts you to re enter the new password for verification 4 Enter the new password again Note If you forget your install password contact the appropriate N...

Page 82: ...er image loads at boot up Boot file is the new boot manager The new boot manager options are cpipflash nkipflash and nkvpnflash Execute the install_bootmgr command from IPSO the operating system not from the boot manager Note To install the new boot manager you must be in single user mode To install the new boot manager 1 Start the appliance in single user mode 2 At the IPSO command prompt enter e...

Page 83: ... the boot manager For complete upgrade procedures refer to the appropriate version of release notes Note To install the new boot manager you must be in single user mode To upgrade the boot manager 1 Get the upgraded boot manager image from the appropriate Nokia customer support site as listed in the Nokia Contact Information section at the front of this guide 2 Start the 60s or 100s appliance in s...

Page 84: ...7 Using the Boot Manager 84 Nokia 60s and 100s Installation Guide ...

Page 85: ...information in this section relates to non routing problems For information about how to troubleshoot routing problems see Troubleshooting Routing Problems on page 95 Unable to Log in to the Console Port No Error Message Two laptop computers using terminal emulation programs or terminals should be able to communicate back to back in the same way that the terminal communicates with the 60s and 100s...

Page 86: ...l settings 8 data 1 stop no parity 9600 bps Problem Terminal set for flow control Solution The 60s and 100s appliance does not use flow control The terminal should be set for no flow control Problem Defective 60s and 100s appliance or file system Solution Contact the Nokia customer support site listed in Nokia Contact Information on page 3 Problem Database is corrupt Solution Return to default set...

Page 87: ...e appliance boots up the following text appears Enter pathname of shell or RETURN for sh Press Enter 3 Type etc overpw at the prompt When the response asks if you want to continue type y 4 The admin password defaults to no password for admin Continue to boot to multiuser mode 5 Reconfigure the password as you normally would in Lynx Note Blank passwords are not accepted in Voyager or Lynx In such c...

Page 88: ...ate a new factory default configuration 3 Create the new default configuration Do Not Get a Login Prompt Error Messages Appear Problem The 60s and 100s appliance is defective or the file system on the 60s and 100s appliance is defective Solution Contact the Nokia customer support site listed in Nokia Contact Information on page 3 Note Use the full installation procedure to install a new system The...

Page 89: ...s active Problem Host port configuration is incorrect Solution Check host Ethernet port settings Verify that IP address and netmask settings are correct for the 60s and 100s appliance configuration Problem Wrong link speed Solution Verify that the port on the host and the port on the 60s and 100s appliance are set for the same speed 10 Mbps or 100 Mbps An unblinking data and activity LED on a port...

Page 90: ...b Problem Solid data and activity LED Solution You might have set the wrong speed Verify that the speeds match on each end of the Ethernet connection 10 Mbps or 100Mbps Problem Port not enabled Solution Verify from the Interface page in Voyager that the interface port is configured as active Problem High collision rate on the hub Solution Disconnect connections one at a time until the problem is l...

Page 91: ...e 95 Problem Attached device does not have proper default route or routing information Solution If a local computer is unable to ping through an attached appliance the computer might contain either an invalid default route or invalid routing information If you are using default routes from a computer ensure that the local interface is the default route for that computer Problem The ARP table has o...

Page 92: ...onfiguration section in Voyager you can also enable several types of trace options for DVMRP These traces are logged into var tmp ipsrd log For information about how to access Voyager and the related reference materials see Accessing Nokia Network Voyager on page 34 Problem No IP connectivity Solution Verify that you have IP connectivity ping various hosts on each network Problem DVMRP is not enab...

Page 93: ...e the VC range Enter the following command ipsctl ifphys logical interface max_rxlabel Problem Encapsulation is not set to LLC SNAP Solution Set encapsulation to LLC SNAP Consult your 1483 device documentation Problem The MTU size is not 1500 Solution The MTU size must be 1500 Nokia does not support larger MTU sizes Appliance Not Receiving Power Problem Power cord is not properly plugged in Soluti...

Page 94: ...bles might not have updated correctly Solution You can verify what the current boot manager settings are by issuing a printenv command at the boot manager prompt as shown in this example Loading boot manager BOOTMGR 0 printenv Bootmgr Revision 3 3 base kernel 3 5 1 fcs1 02 12 2001 102644 autoboot NO bootwait 5 boot file boot flags boot device No referenced boot file or boot device appears Setting ...

Page 95: ... BOOTMGR halt Troubleshooting Routing Problems Several useful tools are available to troubleshoot routing problems The first tool is available from the Monitor page in Voyager from which you display routing statistics and errors You can access this information from the command line interface using the ICLID IPSRD command line interface daemon command An example use of the ICLID command is shown be...

Page 96: ...f route inbound filter dvmrp interface memory resource version hostname IP address show route aggregate bgp igrp ospf static all direct inactive rip summary hostname IP address show route ospf Codes C connected S static I IGRP R RIP B BGP O OSPF E OSPF external A Aggregate K Kernel Remnant H Hidden S Suppressed The response to the preceding ICLID command is as follows 0 172 16 16 via 10 1 1 225 ei...

Page 97: ... on page 34 Problem OSPF is not configured Solution Verify that OSPF is properly configured for all interfaces that are involved in OSPF routing For more information see Configuring OSPF from the Configuring Routing document page in Voyager You can access the document page by pressing Doc Problem OSPF hello and dead timers are not the same on each interface for a given link Solution Verify that th...

Page 98: ...roblem Inconsistent subnet mask netmask does not match the class of IP address for RIP v1 Solution RIP version 1 must use consistent subnet masks change to RIP version 2 or OSPF to use inconsistent subnet masks Problem Number of networks exceeds the RIP limit Solution RIP can span up to 16 networks Verify that your network topology does not exceed this limit Common Problems Exchanging Routes Alway...

Page 99: ... 60s and 100s Installation Guide 99 Problem Routing protocol is not functioning properly Solution to ensure that each routing protocol is functioning properly see Common Problems with OSPF on page 97 and Common Problems with RIP on page 98 ...

Page 100: ...8 Troubleshooting 100 Nokia 60s and 100s Installation Guide ...

Page 101: ...0s requires the following space in a rack 1 75 inches 4 45 centimeters of vertical space 18 inches 46 centimeters behind the front panel of the rack 6 inches 15 centimeters behind the 60s or 100s appliance to allow the back exit fan to move air through the appliances Dimensions Height 1 75 in 4 45 cm Width 17 in 44 cm 19 in 48 cm rack mountable Depth 16 12 in 40 94 cm Weight 17 lbs 7 7 kg base sys...

Page 102: ...ion Do not place objects over the ventilation holes on the 60s or 100s appliance The appliance might overheat and become damaged NIC Interfaces Cable Type Cable Output Connector Ethernet IEEE 802 3 10BASE T 100BASE TX unshielded twisted pair full duplex or half duplex RJ 45 ...

Page 103: ...Nokia 60s and 100s Installation Guide 103 B Compliance Information This appendix contains the following compliance information Declaration of Conformity Compliance Statements FCC Notice US ...

Page 104: ...dards Manufacturer s Name Nokia Inc Manufacturer s Address 313 Fairchild Drive Mountain View CA 94043 2215 USA Product Name Nokia 60s Nokia 100s Model Number Nokia 60s Nokia 100s Product Options All Serial Number 1 to 100 000 Date First Applied 2002 Safety EN60950 1992 A1 A2 1993 A3 1995 A4 1997 A11 1998 with Japanese National Deviations EMC EN55024 1998 EN55022A 1998 EN61000 3 2 EN61000 3 3 ...

Page 105: ...y Information Pursuant to directive 1999 5 EC this product complies with the requirements of the Low Voltage Directive 73 23 EEC and the EMC Directive 89 336 EEC with Amendment 93 68 EEC Alan Hutchinson Manager Regulatory Compliance Engineering Mountain View California August 2002 ...

Page 106: ...rt 15 Subpart B Class A US Canada EN55022 CISPR 22 Class A European Community CE Immunity Standards EN50024 European Community CE EN61000 4 2 EN61000 4 3 EN61000 4 4 EN61000 4 5 EN61000 4 6 EN61000 4 8 EN61000 4 11 ENV50204 Harmonics and Voltage Fluctuation EN61000 3 2 European Community CE EN61000 3 3 European Community CE Safety Standards UL60950 US Can CSA C22 2 No 950 Canada ...

Page 107: ...ications However there is no guarantee that interference will not occur in a particular installation If this device does cause harmful interference to radio or television reception the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the computer and receiver Connect the compute...

Page 108: ...B Compliance Information 108 Nokia 60s and 100s Installation Guide ...

Page 109: ...rading 83 variables used by 72 79 boot manager revision variable 72 boot device variable 73 boot file variable 73 boot flags variable 73 bootwait variable 72 C commands halt 78 help 78 ICLID 95 install 80 ls 76 printenv 74 setalias 77 set defaults 77 setenv 76 sysinfo 75 unsetalias 78 unsetenv 77 configuring with Voyager 34 connections Ethernet network interface cards 48 modem 22 power 29 connecto...

Page 110: ...d 95 install command 80 installing network interface cards 38 PCMCIA modem 52 interfaces specifications 102 IPSO booting 79 L ls command 76 M management ports 20 memory capacity 57 upgrading 57 modems PMCIA 20 monitoring 60s and 100s appliances 23 N network interface cards deactivating 38 dual port Ethernet 48 front panel location 19 installing 37 38 types supported 20 NIC deactivating 38 null mod...

Page 111: ...e requirements 101 specifications interfaces 102 specifications technical 101 static discharge 59 sysinfo command 75 T technical specifications 101 troubleshooting 85 U unsetalias command 78 unsetenv command 77 upgrading memory 57 V variables autoboot 72 boot flag 73 boot manager 72 boot device 73 boot file 73 bootwait 72 setting 76 viewing 74 Voyager opening 34 ...

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