18
Troubleshooting
I cannot pair with my mobile phone
- Ensure your headset is power on and fully charged
- Ensure the Bluetooth setting is activated on your phone
- Ensure the headset is at pairing mode (flashes blue and red alternately)
- Ensure the headset is not out of range of your phone
If the above steps do not solve the problem, please turn off the headset and
recharge the headset, and then try again.
I cannot hear the sound in my headset
- Ensure your headset is power on and fully charged
- Ensure your headset is paired and connected with your phone
- Ensure the conversation is not transferred to your phone
- Ensure the volume level is high enough
I cannot turn off the headset
Please press and hold the MFB for a longer time, otherwise, please recharge
the headset for 2-3 seconds then disconnect the charger, the headset now
turns off.
I cannot turn on the headset
Ensure your headset is power on and fully charged, otherwise, please charge
the headset for 1-1.5 hours, and then turn on again.
