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If you need additional assistance, please contact Nixeus toll free at 888-983-4128 or e-mail
Nixeus Technology, Inc. (“Nixeus”) provides this Limited Warranty:
• Only to the person or entity that originally purchased the product from Nixeus or its authorized reseller or distributor, and
• Only for products purchased and delivered within the United States, the District of Columbia, U.S. Possessions or Protectorates, U.S.
Military Installations, or addresses with an APO or FPO, and Canada.
Three Year Limited Warranty for NX-ED274K:
Nixeus warrants this product will be free from material defects in workmanship and materials under normal use from the original date
of purchase.
• Product (excluding power supplies): Three (3) years
• Power supplies: Three (3) years
• Spare parts and spare kits: Ninety (90) days
• Larger brighter monitor panels may have some glow around the edges or corners. This is known as back light bleed and panel Glow -
this is normal due to the LED technology that allows more light and higher brightness to produce more vibrant colors and brighter
pictures.
• Having up to 6 Bright or 6 Dark Pixel anomalies is considered normal and the monitor is not defective.
Warranty serviced monitors and RMA replacement parts may still consist of these allowed pixel anomalies.
Monitor is considered defective if it contains MORE than the above stated allowed pixel anomalies.
Under this Limited Warranty will be, at Nixeus’s option, to either repair or replace the defective Product during
The Warranty Period at no charge to the original owner excluding shipping and handling fees. The replacement product needs not to
be new nor have identical make, model or part. Nixeus may replace the defective Product or any part thereof with any factory
reconditioned product that Nixeus determines is equivalent in all material respects to the defective Product. Replacement or repaired
Product will be warranted for the remainder of the original Warranty Period or ninety (90) days, whichever is longer.
Non-Applicability of Limited Warranty:
Limited Warranty of Nixeus’s products will not be applied to and does not cover any refurbished/reconditioned product and any
product purchased through clearance or liquidation sale or other sales in which Nixeus, the sellers, or the liquidators expressly
disclaim their warranty obligation, whereas the product is being sold “As-Is” without any warranty.
RMA (Return Merchandise Authorization) Request:
The customer shall return the product with proof of purchase to Nixeus for RMA processing. In case the return policy period has
expired from the retailer or distributors and the product is within warranty, the customer shall submit a RMA to Nixeus as described
below:
• Customer (End User) must submit a RMA request with the product as part of the claim with a written detail description of the
Product issue allowing Nixeus to confirm the same, along with proof of purchase of the product (dated receipt).
• The customer must first contact technical support from Nixeus Technical Support at
, who will attempt to
assist and remedy the customer in resolving their issues and concern with the product. If the product is considered defective or
malfunctioning, the Customer (End User) must obtain a Return Material Authorization (“RMA”) number by completing the RMA
form and entering the assigned RMA Number assigned by [email protected].
• After an RMA number is assigned, the defective/malfunctioning product must be packaged securely in the original or other suitable
shipping package to ensure that it will not be damaged in transit to Nixeus Technology, Inc. The RMA number must be visibly and
clearly marked on the outside of the package. Do not include any manuals or accessories in the shipping package, Nixeus will only
replace/repair the defective/malfunctioning product and will not ship back any accessories.
• The Customer (End User) is responsible for all incoming shipping charges to Nixeus. RMA replacements need be fully insured by
the customer expense and shipped to Nixeus Technology, Inc., 4801 Little John Street, Suite E, Baldwin Park, CA 91706. Nixeus will
not be held responsible for lost packages shipped during transit to Nixeus’s Office. Nixeus will ship back the repaired or replacement
package any common carrier selected by Nixeus. Return shipping fees shall be paid by Nixeus, if a United States address is used,
otherwise the product will be shipped to you using freight collect. Expedited shipment methods are available at Customers (End
Users) expense upon request. We “Nixeus” reserve the right to deny and reject any returned products if guidelines/instructions and
request are not met, return shipment will be charged to the Customers “End Users” at their expense.
