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case. If they were just rotated on something like Windows Explorer, they
will not have actually saved in the new orientation, for the Digital Photo Frame
to recognise this.
To properly save photos in an exact orientation on your PC, you need to do
so using a Photo Editing Program that enables this, such as iPhoto,
Photoshop.
Please note: the Rotate option on the Remote Control will only rotate the
file for viewing but will not make permanent changes.
Q: If I rotate a Photo, why are there black bars on either side of the image?
A: It simply is not possible to fit a vertically oriented image into an entire horizontal screen or
fit a horizontally oriented image into the entire vertical screen. This would distort the image.
Q: Why is my Remote Control not working properly?
If the Remote Control is new, firstly make sure you have removed the plastic tab from between
the battery and the tray. Now make sure you are pointing the Remote Control toward the
Remote Sensor and you are pressing the buttons slowly. If you suspect the battery is flat, you
will need to replace it with a CR2025 lithium button-cell battery. If you suspect the Remote
Control is not working at all, please email ‘[email protected]’ and we will send you a new
one.
Q: How can I play Photos in the exact order I want to see them in?
A: It is sometimes possible that your camera, memory stick or the software you are storing your
images on have arranged your photos in a certain sequence that plays fine on the original
device but not on the frame.
We recommend that you choose the photos you want to see in an exact sequence, then load
them individually onto the SD Card or USB Flash Drive in the precise order you want. So if you
are loading from a Computer, select the first photo you want in the collection, add it to the Disk
Drive. Now select the second photo you want in the collection, add it next to the first photo.
And so on. Before you finish, just make sure you look at the window where you have placed
these files and you are satisfied that from left to right, they appear in the sequence you want to
see them in. The frame’s processor will understand this and display the photos in the order you
individually placed them on the memory device. Simply selecting a folder of many different
filenames (even if they are number or date specific) and loading them onto the memory device
will not work.