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Q: Certain .AVI and MPEG-4 Video files are not playing properly. Why?
A: The subject of MPEG-4 and .AVI is a tricky thing. Basically there is no absolute standard
format and every major camera manufacturer keep updating their own versions of video file to
improve compression. However, it is possible to convert your files to standard formats. Please
visit
www.nix-digital.com/faq
for the latest information on converting your video files.
Q: The slideshow sometimes freezes on a particular picture. What’s happening?
A: Occasionally the frame gets stuck on a particular photo. First of all, make sure you are using
JPEG’s only. The photo might have been edited or saved in manner which is not fully
compatible with the frames processor. The only practical solution we have found is to delete
that photo from the file. If you still had access to the original camera card, you can reload the
original.
Q: How big can Memory Cards be in Capacity?
A: The simple answer is that our frames will accept most High-Capacity Memory Cards like, for
example, a 16 GB SDHC Card.
However, bear in mind that if there are thousands of files on your card and they are in different
folders or formats ie MP3,.avi,.txt) etc, this will probably slow the frame's processor.
If you're just dealing with JPEG's for example, you should be able to view as many as your card
contains. Also, if the frame does not appear to be reading a card, it is worth checking Properties
and ensuring that 'FAT' is selected.
Q: Why won't the Photos I edited in Photoshop play on my Digital Photo Frame?
A: NIX Frames recognize JPEG files only, so if an image is taken into Photoshop for alterations
make sure you save your work as JPEG-STANDARD or STANDARD-JPEG. Also, if you have
saved files as CMYK, they will be unreadable, so you should convert them to RGB.
Q: How come there are blank images in thumbnail view and also during the
slideshow?
A: This will sometimes occur if your computer is an Apple Mac. Apple Mac’s save jpegs as an
interlaced image (unlike PC’s) and in doing this OSX creates an index file. The index file does
not show up on the Apple Mac, but when you transfer the image to a PC, a USB Flash Drive or
a Digital Photo Frame, you will see an index file next to the actual image file. The index file is
always just 1kb in size and shares the same file name. This frame should be able to simply
ignore these files when displaying a slideshow and skip over them, but sometimes it will display
the blank image. Occasionally, it will also display the index file in the thumbnail view as a red X.
Try deleting them in ‘File’.
Q: Why are some of my Photos the wrong way round?
A: Some photo's are not appearing in the correct orientation. The usual
reason for this is that the original files as taken on the camera, are this
way inclined. Check them in a camera again to see if this is the