11
ninjakitchen.com
ENGLISH
12
ninjakitchen.com
The One (1) Year Limited Warranty applies to purchases made from authorized retailers
of
SharkNinja Operating LLC�
Warranty coverage applies to the original owner and to the
original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship
for a period of one (1) year from the date of purchase when it is used under normal
household conditions and maintained according to the requirements outlined in the
Owner’s Guide, subject to the following conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable components deemed defective, in SharkNinja’s
sole discretion, will be repaired or replaced up to one (1) year from the original
purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months
following the receipt date of the replacement unit or the remainder of the existing
warranty, whichever is later. SharkNinja reserves the right to replace the unit with
one of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as blending vessels, lids, cups,
blades, removable pots, racks, pans, and blender bases, etc.), which require regular
maintenance and/or replacement to ensure the proper functioning of your unit,
are not covered by this warranty. Replacement parts are available for purchase at
ninjaaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes
3. Damage caused by misuse, abuse, negligent handling, failure to perform required
maintenance (e.g., failure to keep the well of the motor base clear of food spills
and other debris), or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include
damages caused in the process of shipping, altering, or repairing the SharkNinja
product (or any of its parts) when the repair is performed by a repair person not
authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions
within the warranty period, visit ninjakitchen.com for product care
and maintenance self-help. Our Customer Service Specialists are also available
at 1-877-646-5288 to assist with product support and warranty service options,
including the possibility of upgrading to our VIP warranty service options for
select product categories.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or
replacement. A fee of $19.95 (subject to change) will be charged when SharkNinja
ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt
as proof of purchase. A Customer Service Specialist will provide you with return and
packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary
from state to state. Some states do not permit the exclusion or limitation of incidental or
consequential damages, so the above may not apply to you.
ONE (1) YEAR LIMITED WARRANTY
TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of shock and unintended operation,
turn power off and unplug unit before troubleshooting�
Unit does not turn on�
• Make sure the unit is plugged in.
• Place the Nutri Ninja® Cup onto the motor base, aligning the tabs on the cup with
the motor base. Display should turn on.
Unit doesn't turn off.
• Remove cup from base by lifting the cup out. Display should turn off. Unplug the
power cord from the outlet.
Lid/Pro Extractor Blades Assembly is difficult to assemble.
• Set the cup on a level surface. Place the lid or Pro Extractor Blades® Assembly on
the top of the cup and align the threads so the lid/blades sit flat on the cup. Twist
clockwise so the lid/blades evenly align to the cup until sealed completely.
Ingredients are not evenly chopped.
• For best results when chopping, make sure all ingredients are as dry as possible.
Cut pieces down to even sizes, and reduce the amount of ingredients in the cup.
Use very short pulses by quickly pressing the PULSE button.
Doesn't mix well, ingredients get stuck.
• Using the Auto-iQ® programs is the easiest way to achieve great results. The pulses
and pauses allow ingredients to settle toward the blade. If ingredients are routinely
getting stuck, adding some liquid will usually help.
• When filling the cups, start with fresh items, then powders/nuts. Add liquids, and
finally frozen items or ice.
Unit moves on counter while blending.
• Make sure the counter and the feet of the unit are clean and dry.
Unit is difficult to remove from counter for storage.
• Tip unit forward from the back to disengage the suction feet.
REPLACEMENT PARTS
To order additional parts and accessories, visit ninjaaccessories.com or contact
Customer Service at 1-877-646-5288.
PRODUCT REGISTRATION
Please visit registeryourninja.com or call 1-877-646-5288 to register your new Ninja®
product within ten (10) days of purchase. You will be asked to provide the store name,
date of purchase, and model number along with your name and address.
The registration will enable us to contact you in the unlikely event of a product safety
notification. By registering, you acknowledge you have read and understood the instructions
for use and warnings set forth in the accompanying instructions.
