TROUBLESHOOTING GUIDE
This marking indicates this product should not be disposed of
with other household waste. To prevent possible harm to the
environment or human health from uncontrolled waste disposal,
recycle it responsibly to promote the sustainable reuse of material
sources. To return your used device, please use the return and
collection systems or contact the retailer where this product was purchased.
They can take this product for environmentally safe recycling.
SharkNinja Europe Limited,
3150 Century Way,
Thorpe Park, Leeds,
LS15 8ZB, UK
+44 (0)800 862 0453
www.ninjakitchen.co.uk
SharkNinja Germany GmbH
c/o Regus Management GmbH,
Excellent Business Center 10
+11/Stock, Westhafenplatz 1,
60327 Frankfurt am Main, Germany
www.ninjakitchen.eu
Illustrations may differ from actual product. We are constantly striving to
improve our products, therefore the specifications contained herein are subject
to change without notice.
NINJA is a registered trademark of SharkNinja Operating LLC.
© 2021 SharkNinja Operating LLC
PRINTED IN CHINA
NC300UK_IB_Sheet_MP_210528_Mv1
WARNING: To reduce the risk of shock and unintended
operation, turn power off and unplug unit before
troubleshooting.
Unit moves on worktop while processing.
•
Make sure the worktop and feet of the unit are clean and dry.
Frozen treat is liquid, not solid, after processing.
•
If a base is soft after processing, put the tub back in the freezer for several
hours or until desired consistency is reached.
•
For best results, freeze base for at least 24 hours and process immediately
after removing from the freezer. If the processed base is still not firm, try
setting your freezer to a colder temperature. The unit is designed to process
bases between -12°C and -25°C.
•
The proportion of fat or sugar may be too high in your recipe. Consult the
recipe guide and use the recipes included as a guide for best results.
Frozen treat looks crumbly or powdery after processing.
•
When bases are frozen in very cold freezers, they may come out crumbly.
After running the One-Touch Program, use the RE-SPIN program to make
your frozen treat smoother and creamier.
•
The proportion of fat or sugar may be low in your recipe. Consult the recipe
guide and use the recipes included as a guide for best results.
One-Touch Programs will not illuminate.
•
Ensure the unit is plugged into a working socket before installing the outer
bowl. Then press the power button to select a program.
•
Make sure the unit is fully assembled for use. If the unit is powered on and the
outer bowl is not installed correctly, the install light will flash. If the paddle is
not installed correctly, the install light will illuminate. All One-Touch Programs
will illuminate when the unit is fully assembled and powered on.
•
The unit does not allow you to run programs back to back. Between programs,
lower the bowl and check the results before raising the bowl and running
another program.
Install light is flashing.
•
The outer bowl is not installed or is not installed correctly. Make sure to install
the paddle into the outer bowl lid and the lid onto the outer bowl. Then place
the outer bowl onto the motor base with the handle centred below the control
panel. Twist the handle to the right to raise the platform and lock the bowl
in place.
Install light is steadily illuminated.
•
The outer bowl is correctly installed, but the paddle is missing or has been
incorrectly installed. Lower the platform by pressing and holding the bowl
release button on the left of the motor base while twisting the outer bowl
handle toward the centre. Be sure the paddle is installed in the lid.
One progress bar light as well as all program lights are flashing.
•
The motor has been overloaded and needs to be reset. Unplug the unit,
remove the bowl and allow the motor base to cool for approximately
15 minutes before running again.
•
Remove the outer bowl lid and paddle. Ensure no ingredients are jamming
the lid assembly.
•
The ingredients you are trying to process might be too dense. Make sure you
are using ingredients with sugar or fat. Follow the recipes in the recipe guide
for best results.
•
Your freezer might be very cold. The unit is designed to process bases
between -12°C and -25°C. Change the setting of your freezer, move the tub to
the front of your freezer or leave the tub out on the worktop
for a few minutes before processing.
•
DO NOT
process a solid block of ice, ice cubes, or hard, loose ingredients such
as frozen fruit.
Middle two segments of the progress bar are flashing.
•
There was an error and the program did not successfully complete. Check that
the paddle is installed properly and try running the program again.
Tub froze at an angle in the freezer.
•
To avoid damaging the unit,
DO NOT
process a tub that has been frozen at an
angle.
DO NOT
process if the tub has been scooped out of and then refrozen
unevenly.
•
Always smooth out the surface of your ice cream before re-freezing. If the tub
is frozen unevenly, put the tub in the fridge to allow the ingredients to melt.
Then whisk to make sure the ingredients are combined. When re-freezing,
make sure to place the tub on a level surface in your freezer.
Outer bowl will not release from motor base after processing.
•
Wait approximately 2 minutes, then try to remove the outer bowl again. Hold
the release button on the left side of the motor base and twist bowl handle
clockwise to remove. This may take some force.
•
To prevent the outer bowl from getting stuck on the motor base, make sure
the cavity on top of the paddle is fully dry before processing. Also, when
processing multiple bases consecutively, make sure to rinse and dry the paddle
after processing each base. With some recipes, water may freeze between
the paddle and motor base causing them to stick together; drying the paddle
between runs will prevent this.
Inside of tub is scratched.
•
Light scratching of the tub is normal after regular use. To keep the tub from
scratching, prep ingredients in a separate bowl and avoid aggressive use of
metal utensils in the tub. Clean with soft, non-abrasive cloths.
PRODUCT REGISTRATION
Please visit ninjakitchen.co.uk or call 0800 862 0453 to register your new
Ninja® product within 28 days of purchase. You will be asked to provide the
store name, date of purchase, and model number along with your name and
address. The registration will enable us to contact you in the unlikely event of
a product safety notification.
RECORD THIS INFORMATION
Model Number: ___________________________________________
Serial Number: ____________________________________________
Date of Purchase: __________________________________________
(Keep receipt)
Store of Purchase: _________________________________________
TECHNICAL SPECIFICATIONS
Voltage: 220-240V~ 50-60Hz
Power: 800W
