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ninjakitchen.com

20

ninjakitchen.com

The One (1) Year Limited Warranty applies to purchases made from authorized retailers of 

SharkNinja Operating LLC. 

Warranty coverage applies to the original owner and to the 

original product only and is not transferable.

SharkNinja warrants that the unit shall be free from defects in material and workmanship 
for a period of one (1) year from the date of purchase when it is used under normal 
household conditions and maintained according to the requirements outlined in the 
Owner’s Guide, subject to the following conditions and exclusions:

What is covered by this warranty?

1. 

The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole 
discretion, will be repaired or replaced up to one (1) year from the original purchase date.

2.  In the event a replacement unit is issued, the warranty coverage ends six (6) months 

following the receipt date of the replacement unit or the remainder of the existing 
warranty, whichever is later. SharkNinja reserves the right to replace the unit with one  
of equal or greater value.

What is not covered by this warranty?

1. 

Normal wear and tear of wearable parts (such as blending vessels, lids, blades, blender 
bases, etc.), which require regular maintenance and/or replacement to ensure the 
proper functioning of your unit, are not covered by this warranty. Replacement parts 
are available for purchase at 

ninjaaccessories.com

2.  Any unit that has been tampered with or used for commercial purposes
3.  Damage caused by misuse, abuse, negligent handling, failure to perform required 

maintenance (e.g., failure to keep the well of the motor base clear of food spills and 
other debris), or damage due to mishandling in transit.

4.  Consequential and incidental damages.
5.  Defects caused by repair persons not authorized by SharkNinja. These defects include 

damages caused in the process of shipping, altering, or repairing the SharkNinja 
product (or any of its parts) when the repair is performed by a repair person not 
authorized by SharkNinja.

6.  Products purchased, used, or operated outside North America.

How to get service

If your appliance fails to operate properly while in use under normal household conditions 
within the warranty period, visit 

ninjakitchen.com/support

 for product care and maintenance 

self-help. Our Customer Service Specialists are also available at

 1-877-646-5288

 to assist 

with product support and warranty service options, including the possibility of upgrading to 
our VIP warranty service options for select product categories. So we may better assist you, 
please register your product online at 

registeryourninja.com

 and have the product on hand 

when you call.

SharkNinja will cover the cost for the customer to send in the unit to us for repair or 
replacement. A fee of $19.95 (subject to change) will be charged when SharkNinja ships the 
repaired or replacement unit.

How to initiate a warranty claim

You must call 

1-877-646-5288

 to initiate a warranty claim. You will need the receipt as proof 

of purchase. We also ask that you register your product online at 

registeryourninja.com

 and 

have the product on hand when you call, so we may better assist you. A Customer Service 
Specialist will provide you with return and packing instruction information.

How state law applies

This warranty gives you specific legal rights, and you also may have other rights that vary 
from state to state. Some states do not permit the exclusion or limitation of incidental or 
consequential damages, so the above may not apply to you.

ONE (1) YEAR LIMITED WARRANTY

TROUBLESHOOTING GUIDE

  WARNING: To reduce the risk of shock and unintended operation, 

turn power off and unplug unit before troubleshooting�

Display reads “

- -

”�

 

If the display reads “

- -

”, install a container and the available program buttons will 

illuminate, indicating the unit is ready for use. Ensure the lid is fully engaged and the 
container has been rotated clockwise and clicked to lock into place.

Display reads “E1”� 

 

If the display reads “E1”, unplug the unit from the electrical outlet and allow it to cool for 
15 minutes. Remove the blade assembly and empty the contents to ensure no ingredients 
are jamming the blade assembly.

Display reads “E2”� 

 

If the display reads “E2”  unplug the unit from the electrical outlet and allow it to cool for 
5 minutes. Remove the blade assembly and empty the contents to ensure no ingredients 
are jamming the blade assembly. If output is too thick and ingredients are not processing 
properly, add more liquid. 

Blade speed sometimes changes when blending thinner ingredients� 

 

When using speed 9 or 10 with the Power Pitcher, you may notice a change in the blade 
speed when blending thinner ingredients. This is due to the smart technology in the 
blender and is part of the unit’s normal operation. 

Unit doesn’t mix well; ingredients get stuck�

 

Using the Auto-iQ® programs is the easiest way to achieve great results. The pulses 
and pauses allow the ingredients to settle toward the blade assembly. If ingredients are 
routinely getting stuck, adding some liquid will usually help. 

 

When filling the cup, start with fresh fruit or veggies, then leafy greens or herbs. Next add 
liquids or yogurt, then seeds, powders, or nut butters. Finally, add ice or frozen ingredients.

Unit moves on counter while blending�

 

Make sure the surface and feet of the unit are clean and dry.

Preset program will not work�

 

The unit can detect which container is on the motor base. You may be trying to use a 
program that is not designed for the container you have installed. The programs will light 
up, indicating which programs are available for each container.

Food is not evenly chopped�

 

For best results when chopping, cut pieces of ingredients in a uniform size and don’t 
overfill the Power Pitcher. Refer to the Quick Start Guide or Inspiration Guide for food 
prep instructions. 

The pitcher lid handle will not fold down�

 

If not attached to the pitcher, the handle will not fold down. For storage, place the lid on 
the pitcher and press down on the handle until it clicks into place. Align the pour spout on 
the lid with the corner farthest from the pitcher handle, then press down to lock in place. 

Can only select speed 10 in Manual Mode when using the Power Nutri Cup� 

 

Only speed 10 is available when using the Power Nutri Cup. All 10 speeds ranges are 
available when using the Power Pitcher and Stacked Blade Assembly.  

IMPORTANT

: Only use speeds 1 or 2 when using the Dough Blade Assembly.

Summary of Contents for FOODI POWER PITCHER DUO SS300 Series

Page 1: ...ninjakitchen com FOODI POWER PITCHER DUO SS300 Series OWNER S GUIDE...

Page 2: ...16 Care Maintenance 18 Using the Blender For Stuck On Ingredients 18 Cleaning 19 Storing 19 Resetting the Motor 19 Ordering Replacement Parts 19 Troubleshooting Guide 20 Warranty 21 PLEASE READ CAREFU...

Page 3: ...ce or allow the power cord to contact any form of liquid 17 DO NOT allow the cord to hang over the edges of tables or counters The cord may become snagged and pull the appliance off the work surface 1...

Page 4: ...sk of laceration 43 If using the pitcher s pour spout hold the cover in place on the container or ensure lid lock is engaged when pouring to avoid risk of injury 44Remove the Hybrid Edge Blades Assemb...

Page 5: ...ce in the container Handle the Stacked Blade Assembly and Dough Blade Assembly by grasping the top of the shaft 3 Handle the Hybrid Edge Blades Assembly by grasping around the perimeter of the blade a...

Page 6: ...desired program then press START STOP to begin As the program runs the timer will count down When the countdown ends blending will stop automatically NOTE In Manual Mode Auto iQ programs will not illu...

Page 7: ...o 10 and press START STOP Once the ingredients have reached your desired consistency press START STOP and wait for the unit to come to a complete stop 7 Remove the pitcher from the motor base by turni...

Page 8: ...ill not be able to install and lock the lid NOTE The pitcher lid handle will not fold down unless it is attached to the pitcher 4 Add ingredients to the pitcher DO NOT add ingredients past the DOUGH M...

Page 9: ...ure will automatically stop at the end of the program To stop the unit at any time press START STOP 5b For Manual mode press IQ MANUAL With speed 10 on the display press START STOP Once the ingredient...

Page 10: ...or base with a clean damp cloth DO NOT use abrasive cloths pads or brushes to clean the base STORING For cord storage wrap cord with hook and loop fastener near the back of the motor base DO NOT wrap...

Page 11: ...hand when you call so we may better assist you A Customer Service Specialist will provide you with return and packing instruction information How state law applies This warranty gives you specific leg...

Page 12: ...23 ninjakitchen com 22 ninjakitchen com NOTES...

Page 13: ...s therefore the specifications contained herein are subject to change without notice AUTO IQ DUO NINJA and TOTAL CRUSHING are registered trademarks of SharkNinja Operating LLC FOODI HYBRID EDGE and PO...

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