ninjakitchen.eu
ninjakitchen.eu
TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of shock and unintended operation,
turn power off and unplug unit before troubleshooting.
Unit doesn’t turn on.
•
Ensure the unit is plugged into a working socket.
•
Make sure to fully lock an attachment onto the power base. Align the arrow on the power base with
the arrow on the desired attachment. Then push the power base onto the attachment to lock in place.
•
Check that the bottom of power base is clean and there is no food blocking connection when
installing attachments.
•
When using the chopper, make sure that the blade is properly installed and the processing lid is sitting
in the grooves of the chopper bowl.
Cannot install hand mixer accessories or hand mixer accessories are wobbly when installed.
•
To install the hand mixer accessories, match the beater that has the collar (the disc on the shaft) to the
hole on the hand mixer with the diagram of a collar. Install the whisk into either hole. Do not install the
whisk with any other accessories.
Hand mixer is spraying ingredients.
•
Use speed 1 when combining dry and liquid ingredients.
•
Start on speed 1 and slowly ramp up to prevent ingredients from splattering.
Hand blender will only run momentarily.
•
Press and
hold
the power button to blend. Holding the power button continuously to blend
ensures that the blade only runs when you’re in control.
Hand blender is spraying ingredients.
•
We recommend using a cooking pot*, a large glass measuring container or the included blending jug
(not included with all models) to blend ingredients. *
NOTE: DO NOT
blend in non-stick cookware.
•
The container should be large enough for the blender head to be fully submerged in the ingredients,
along with ample room in the container to avoid overflowing and splashing.
•
Submerge the holes of the blender head in the ingredients. Move the hand blender in an up-and-down motion
through the ingredients to blend, making sure to stop blending anytime the blender head is not submerged.
Food is stuck in hand blender blade.
•
Power the unit off and unplug the power base. Use a spatula or other kitchen utensil to dislodge the food.
Handle the hand blender attachment with care and do not attempt to dislodge food using your hand.
Chopper moves on worktop while processing.
•
Make sure the worktop and base of chopper bowl are clean and dry.
•
Grip the power base with one hand with the control panel facing away from you while holding the
chopper bowl with your other hand.
Food is unevenly chopped.
•
Make sure that the maximum capacity on the chopper bowl has not been exceeded.
•
Ingredient pieces could be too large. Cut food into 2.5cm pieces and process smaller amounts per batch.
Food is chopped too fine or is too watery.
•
The food has been over processed. Use brief pulses or process for shorter time. Let the chopping
blade assembly stop completely between pulses.
Cannot adjust speeds when chopper is attached; lower button on the control panel does not work.
•
When the chopper attachment is installed, TURBO is disabled. Simply press and hold the power button
to run at the optimal speed.
Cannot remove attachments.
•
Be sure to press the release buttons on the side of the power base to remove attachments. Do not pull
attachments from the power base without using the release buttons.
•
To remove hand mixer accessories, press the eject button on the top of the hand mixer control panel.
The unit stopped blending or mixing.
•
Do not run the unit more than 10 minutes continuously. Unplug the unit from the electrical socket and
allow it to cool for 5 minutes.
Hand mixer control panel is flashing.
•
The unit may have overheated or there is something jammed in the attachments. Unplug the unit
from the electrical socket and allow it to cool for 15 minutes. Remove the beaters or other accessories
and ensure no ingredients are jamming the attachments. If output is too thick and ingredients are not
processing properly, add more liquid.
PRODUCT REGISTRATION
TWO (2) YEAR LIMITED GUARANTEE
When you buy a product in Europe as a consumer, you get the benefit of legal rights relating
to the quality of the product (your “statutory rights”). You can enforce these statutory rights
against your retailer. However, at Ninja we are so confident about the quality of our products
(the “Products”) that we give you a manufacturer’s guarantee of two years. This guarantee
only applies to the Product if it is bought in new and unused condition. These terms and
conditions relate to our guarantees only – your statutory rights as a buyer are unaffected.
Please note that the 2 year guarantee is available in all EU countries.
The conditions below describe the prerequisites and scope of our guarantees which are
issued by SharkNinja Germany GmbH, c/o Regus Management GmbH, Excellent Business
Center 10. + 11/ Stock, Westhafenplatz 1, 60327 Frankfurt am Main (Germany) (“us”, “our” or
“we”). They do not affect your statutory rights or the obligations of your retailer
and your contract with them. The same applies if you have purchased the product directly
from Ninja.
Ninja
®
Guarantees
A household kitchen appliance constitutes a sizeable investment. Your new machine
needs to work properly for as long as possible. The guarantee it comes with is an important
consideration - and reflects how much confidence the manufacturer has in its product and
manufacturing quality.
You’ll find online support at www.ninjakitchen.eu.
How do I register my guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you’ll need
the following information about your machine:
• Model no.
• Serial Number (only if available)
• Date of purchase of the Product (receipt or delivery note)
To register online, please visit www.ninjakitchen.eu
IMPORTANT
• The guarantee covers your Product for 2 years starting on the date of purchase.
• Please keep the receipt at all times. Should you need to use your guarantee we will need
the receipt to verify the information supplied to us is correct. The inability to produce a
valid receipt will invalidate your guarantee.
What are the benefits of registering my guarantee?
When you register your guarantee, you can choose to receive our newsletter containing
tips, advice and competitions. Hear the latest news about new Ninja technology and
launches. If you register your guarantee online, you’ll get instant confirmation that
we’ve received your details.
For details of our privacy policy please visit www.ninjakitchen.eu
How long are our Products guaranteed for?
Our confidence in our design and quality control means that your Product is guaranteed
for two years.
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