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1-877-646-5288
PROBLEMS
POSSIBLE REASONS & SOLUTIONS
Motor doesn’t start or blade
assembly doesn’t rotate.
Make sure the container is securely placed on motor base.
Make sure the lid is securely on container in the correct position (align arrows).
The appliance is turned “Off”. Press the power button ( ) to turn “On”.
Check that the plug is securely inserted into the electrical outlet.
Check the fuse or circuit breaker.
The unit has overloaded or overheated. Unplug and wait approximately 15
minutes before using again.
Food is unevenly chopped.
Either you are chopping too much food at one time, or the pieces are not of
an even size. Try processing smaller amounts per batch.
Food is chopped too fine or is
too watery.
The food has been over processed. Use pulse button for controlled
processing.
Food collects on lid or on the
sides of the container.
The mixture is to thick. Add more liquid.
You cannot achieve snow
from solid ice.
Do not use ice that has been sitting out or has started to melt. Use ice
straight from the freezer.
Motor base won’t stick to
counter or table top.
Make sure surface and suction feet are wiped clean. Suction feet will only
stick to smooth surfaces. Suction feet WILL NOT stick on some surfaces
such as, wood, tile and non-polished finishes.
DO NOT attempt to use appliance when the motor base is stuck to a
surface that is not secure, (cutting board, platter, plates, etc.).
Leaking is occurring when
using the Nutri Ninja
®
cup.
Ensure the blade is properly twisted into the cup and sealed tightly into
place. Check to see that the lid gasket is properly in place.
Do not overfill the cup. Never add ingredients past the “Max” fill line.
Ingredients are stuck and not
fully blending.
You may have overloaded the Nutri Ninja
®
cup. Try pulsing 3-5 times and
then resume blending. You may also add liquid to make blending easier.
The Nutri Ninja button does
not work.
The Nutri Ninja button will only operate when you have the Nutri Ninja cup
assembled to the motor base. This function was designed specifically for
the Nutri Ninja Cups to operate at the ideal speed.
Troubleshooting Guide
Replacement Parts
ORDERING REPLACEMENT PARTS
To order additional parts and attachments, please visit our website: www.ninjakitchen.com
or feel free to contact customer service: 1-877-646-5288.
