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ninjakitchen.com
ninjakitchen.com
TROUBLESHOOTING
GUIDE
• Why won’t the temperature go any higher?
The max temperature is 400
˚
F.
• How long does it take to preheat, and how will I know when it’s done?
We recommend 3 minutes of preheating. You can use the built-in timer to set
a 3-minute countdown.
• Should I add the ingredients before or after preheating?
For best results, let the unit preheat for 3 minutes before adding ingredients.
• Do I need to defrost frozen foods before air frying?
It depends on the food. Follow package instructions.
• How do I pause the countdown?
Press START/PAUSE.
• Is the basket safe to put on my countertop?
The basket will heat during cooking. Use caution when handling, and place
on heat-safe surfaces only.
• How do I know when to use the crisper plate?
Use the crisper plate when you want food to come out crispy. The plate elevates the
food in the basket so that air can flow under it to cook ingredients evenly.
• My food didn’t cook .
Make sure the basket is fully inserted during cooking. For consistent browning, make
sure ingredients are arranged in an even layer on the bottom of the basket with no
overlapping. Shake basket to toss loose ingredients for even crispiness. Cook time and
temperature can be adjusted at any time during cooking. Simply press the up and down
TIME or TEMP arrows to adjust the time or temperature.
• My food is burned .
For best results, check progress throughout cooking, and remove food when desired
level of brownness has been achieved. Remove food immediately after the cook time
is complete to avoid overcooking.
• Why do some ingredients blow around when air frying?
Occasionally, the fan from the air fryer will blow lightweight foods around. Use
toothpicks to secure loose lightweight food, like the top slide on a sandwich.
• Can I air fry wet, battered ingredients?
Yes, but use the proper breading technique. It is important to coat foods first with flour,
then with egg, and then with bread crumbs. Press breading firmly onto all battered
ingredients, so crumbs won’t be blown off by the fan.
• Why is the unit beeping .
The food is done cooking.
• The screen went black .
The unit is in standby mode. Press the power button to turn it back on.
• An “E” message appears on display screen .
The unit is not functioning properly. Please contact Customer Service at 1-877-646-5288.
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC .
Warranty coverage applies to the original owner and to the
original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for
a period of one (1) year from the date of purchase when it is used under normal household
conditions and maintained according to the requirements outlined in the Owner’s Guide,
subject to the following conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole
discretion, will be repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months
following the receipt date of the replacement unit or the remainder of the existing
warranty, whichever is later. SharkNinja reserves the right to replace the unit with one
of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as blending vessels, lids, cups, blades,
blender bases, removable pots, racks, pans, etc.), which require regular maintenance
and/or replacement to ensure the proper functioning of your unit, are not covered by
this warranty. Replacement parts are available for purchase at
ninjaaccessories.com
.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse, abuse, negligent handling, failure to perform required
maintenance (e.g., failure to keep the well of the motor base clear of food spills and
other debris), or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include
damages caused in the process of shipping, altering, or repairing the SharkNinja
product (or any of its parts) when the repair is performed by a repair person not
authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions
within the warranty period, visit
ninjakitchen.com/support
for product care and maintenance
self-help. Our Customer Service Specialists are also available at
1-877-646-5288
to assist
with product support and warranty service options, including the possibility of upgrading
to our VIP warranty service options for select product categories. So we may better assist
you, please register your product online at
registeryourninja.com
and have the product on
hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or
replacement. A fee of $19.95 (subject to change) will be charged when SharkNinja ships the
repaired or replacement unit.
How to initiate a warranty claim
You must call
1-877-646-5288
to initiate a warranty claim. You will need the
receipt as proof of purchase. We also ask that you register your product online at
registeryourninja.com
and have the product on hand when you call, so we may better
assist you. A Customer Service Specialist will provide you with return and packing
instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary
from state to state. Some states do not permit the exclusion or limitation of incidental or
consequential damages, so the above may not apply to you.
ONE (1) YEAR LIMITED WARRANTY
