upon Segway’s issuance of RMA to you. If a defective Product or component thereof cannot be shipped to
Segway, Segway may direct you to a designated third-party service provider for the warranty services.
You will be responsible for the cost of shipping and risk of loss and damage that may occur during the shipment
from you to Segway. You must include your defective Product or component within the original or Segway
approved packaging, which will be provided at your cost, for shipment of the Product to Segway. Segway is not
responsible for any loss and/or damages that may be caused by your improper packaging or shipment of the
Product or component to Segway.
An authorized service provider or Segway Dealer will inspect your returned Product. If Segway reasonably
determines that the problem is not covered by the Limited Warranty, Segway will notify you and inform you of
service or replacement alternatives that are available to you on a fee basis, or Segway will return your Product
to you unrepaired, and in such instance, you will be responsible for the cost of shipping and insurance for
shipment of your Product from Segway to you.
For a return eligible for the warranty protection and/or services, Segway will serve defective Products with new
or reconditioned parts of the same or similar style at no cost to you for the service. Parts replaced by Segway
will be retained by, and become the property of Segway. In such a situation, Segway will pay reasonable return
shipping charges for the return of the Product to you.
3. Limited Warranty Eligibility.
3.1Your service request must be received by Segway within the Limited Warranty Period as described above,
and Segway must receive your Product in accordance with the Limited Warranty Service Process defined
above.
3.2Your Product must be purchased from a Segway Dealer.
3.3You must provide the original purchase receipt.
3.4Your Product must have the serial number legible, unobscured, untampered,and unmodified.
3.5All tamper-resistant seals must be intact, in place and unmodified.
4. Limited Warranty Exclusions.
This Limited Warranty describes the service available to you in the event your product requires warranty
service and you may have additional protections under your local laws. This Limited Warranty does not cover
and excludes damage to your Product or any component thereof caused by:
4.1 Abuse, misuse, recklessness, negligence, or commercial use.
4.2 Improper charging, storage, maintenance, or operation of the Product not in compliance with instructions
or limitations as provided in the user materials.
4.3 Use of the Product not in compliance with applicable laws and regulations.
4.4 Use of the Product by persons with inadequate experience.
4.5 Accident, collision, riding at an unsafe speed on paved roads, riding at an unsafe speed on unpaved roads,
riding over obstacles, amateur racing, professional racing, use in backcountry sports, fire damage, water
damage, chemical damage, use of the product outside of the product’s working temperature range,
high-pressure water spray, earthquake, dropping, loading with excessive weights.
4.6 Modifications to mechanical parts, modification of electronic parts, or modifications to software
embedded in the Product.
4.7 Service, repair, and maintenance by unauthorized providers.
4.8 Cosmetic damages.
4.9 Use of the Product with third party product, component, or accessory.
4.10 The normal deterioration of wear and tear parts.
4.11 Use of the Product with overdue wear and tear parts.
5. LIABILITY DISCLAIMER AND LIMITATION.
SEGWAY AND OTHER SEGWAY PARTIES DO NOT ASSUME OR AUTHORIZE ANYONE TO ASSUME ON ITS
BEHALF, ANY OTHER OBLIGATION OR LIABILITY IN CONNECTION WITH A PRODUCT, ITS COMPONENT
PARTS, ACCESSORIES, SERVICE REPAIR, OR THIS LIMITED WARRANTY.
SEGWAY AND OTHER SEGWAY PARTIES ARE NOT RESPONSIBLE FOR ANY LOSS OF USE OF A PRODUCT, ITS
COMPONENT PARTS, ACCESSORIES, OR FOR ANY INCONVENIENCE OR OTHER LOSS OR DAMAGE WHICH
MIGHT BE CAUSED FROM ANY DEFECT IN A PRODUCT, ITS COMPONENT PARTS, ACCESSORIES, SERVICE
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