
169
Troubleshooting
Shooting Issues
Date not
stamped on
images even
when
Date
stamp
is
enabled.
•
The current shooting mode does not support Date
stamp.
•
A function that restricts the date stamp is enabled.
•
The date cannot be stamped on movies.
–
Screen for
setting time
zone and date is
displayed when
the camera is
turned on.
The clock battery is exhausted; all settings were restored to
their default values. Configure the camera settings again.
•
The internal clock battery is used to power the camera
clock and to retain certain settings. Charging time of the
clock battery takes about 10 hours when you insert the
batteries into the camera or connect the AC adapter
(available separately) to the camera, and the clock battery
operates for several days even after the camera battery is
removed.
–
The camera
settings reset.
The camera
makes sound.
Depending on the
Autofocus mode
setting or the
shooting mode, the camera may produce an audible
focusing sound.
Unable to select
a menu.
•
Some functions cannot be used with other menu
options.
•
Some menus are not available when Wi-Fi is connected.
Turn the camera off and terminate the Wi-Fi connection.
–
Problem
Cause/Solution
A
Cannot switch
to shooting
mode.
Disconnect the HDMI cable or USB cable.
Cannot take
pictures or
record movies.
•
When the camera is in playback mode, press the
c
button, shutter-release button, or
b
(
e
) button.
•
When menus are displayed, press the
d
button.
•
When the scene mode is
Night portrait
or
Backlighting
with
HDR
set to
Off
, raise the flash.
•
The flash is charging while the flash lamp is flashing.
•
The camera and smart device are connected using Wi-Fi
connection and the camera is operated by remote
control.
•
The battery is exhausted.
Problem
Cause/Solution
A