8
911 Emergency Services
Limitation of Liability
We will not be liable to you or to any third party for any inability to use the
Nexicom VoIP Services or to obtain access to 911 emergency services as a result of
the limitations described in the Nexicom Terms and Conditions. In order for VoIP
911 service to function properly, you must use the Adapter which forms part of the
Equipment we have provided you and other Equipment at your service address. We
will not be liable to you or to any third party for your failure to comply with this
requirement.
911 Calling Procedures
Calls to 911 are routed to a national emergency call center. The call center operator
will confirm your location information and then transfer your 911 call to the
emergency response center nearest your location. You should be prepared to
confirm your address and call-back number with the operator. Do not hang up
unless told directly to do so and if disconnected, you should dial 911 again.
Registration of Physical Location Required
You should ensure your location information, when registered with Nexicom Inc.,
is kept current at all times. In case you are not able to speak during the 911 call,
the call taker would dispatch emergency response vehicles to your last registered
address. You need to update your 911 information if you move your device to a
different location. Contact Nexicom at 705-775-6394, 1-888-639-4266 or email
[email protected].
Service Outages
The 911 service will not function in the event of a power or broadband outage or if
your broadband, ISP or Nexicom service is suspended or disconnected. Following a
power failure or disruption, you may need to reset or reconfigure your Device prior
to utilizing the Service. Contact the Nexicom Internet Helpdesk for assistance.
Network Congestion
There may be a greater possibility of network congestion and/or reduced speed in
the routing of a 911 call made utilizing the Service as compared to E911 Dialing over
traditional public telephone networks.
Conveying Limitations to Other Household Residents and Guests
You should inform any household residents, guests and other persons who may
be present at the physical location where you utilize the Nexicom service, of the
important differences in and limitations of VoIP 911 service as compared with E911
service, as set out above.
Summary of Contents for Calix 844E
Page 2: ...2 ...
