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DO NOT use water, harsh chemicals, strong cleaners or other fluids to clean the
hearing instrument.
DO NOT leave your hearing instrument in the direct sun or in areas where the
temperature can rise over 60°C / 140°F for extended periods of time.
ALWAYS handle the hearing instrument with care; it’s important to prevent
hearing instrument from dropping on hard surfaces, such as counter
top, table or floor.
Keep the hearing instrument clean and dry. Use only soft cloth to remove any
body oil or moisture from the hearing instrument shell. Use provided cleaning
tools to clean wax built-up. If the instrument is subject to a lot of perspiration, it
is recommended, turned OFF the hearing instrument and put into a dry box at
least once a week. Dry box can be bought online or any local pharmacy.
Cleaning care and precautions
Too much
**Bass
Static
**Noise
SYMPTOM
POSSIBLE CAUSE
Low or dead battery
SOLUTIONS
Recharge the instrument
Sound outlet blocked or
damaged
Clean sound outlet or contact hearing
healthcare professional
Sound:
distorted,
unclear,
intermittent,
too much
bass, static
May need reprogramming
Contact hearing healthcare professional
Too close to other
electromagnetic devices/fields
(such as other cell phones,
speakers, etc.)
Move away from other devices/fields
