www.newair.com
23
EN
TROUBLESHOOTING
You may try to solve the following simple problems by yourself. If you need
further assistance, please contact customer service.
Problem
Possible Causes
and
Solution
Failed operation
•
Check whether the appliance is connected to power or
whether the plug is in solid contact.
•
Check whether the voltage is too low.
•
Check whether there is a power failure or circuits have
been tripped.
Odor
•
Odorous foods must be tightly wrapped.
•
Check whether there is any rotten food.
•
Clean the inside of the refrigerator.
Extended
operation of the
compressor
•
It is normal for the compressor of the refrigerator to run
for longer than normal periods in the summer when the
ambient temperature is high.
•
It is not advised to store too much food in the appliance
at the same time Food must be cooled before being
placed into the appliance.
•
The doors are being opened too frequently.
Light fails to turn
on
•
Check whether the refrigerator is connected to power
supply and whether the light bulb is damaged.
•
If needed replace the light bulb.
Doors cannot be
properly closed
•
The door is blocked by food packages.
•
Too much food is inside the refrigerator.
•
The refrigerator is tilted.
Loud noises
•
Check whether the floor is leveled and whether the
refrigerator is on a stable surface.
•
Buzz: The compressor may produce buzzes during
operation, and the buzzes are loud particularly upon start
or stop. This is normal.
•
Creak: Refrigerant flowing inside of the appliance
may produce creak, which is normal.
Door does not
seal
•
Clean the door seal.
•
Heat the door seal and then cool it for restoration (or
blow it with an electrical drier or use a hot towel for
heating).
Water pan
overflows
•
There is too much food in the chamber or food stored
contains too much water, resulting in heavy defrosting
•
The doors are not closed properly, resulting in frosting
due to entry of air and increased water due to defrosting.
