12
newair.com
TROUBLESHOOTING
Problem
Possible Causes
Solution
“A
dd Water
”
indicator is on.
Water level is low.
Turn unit OFF, fill the water
tank, and turn unit ON
again.
“I
ce Full
”
indicator is on.
The ice basket is full.
Remove ice from the
basket.
The ice sensor is broken.
Turn unit OFF and ON again
to see if ice production
restarts. If not, contact
customer service.
The ice scoop is stuck.
Check if ice scoop is
blocking the sensor, if it is,
remove and rearrange.
Ice cubes stick
together.
The ice making cycle is too
long.
Stop the ice maker and
restart when the current
ice blocks melt and fall off.
Turn the unit back on.
Part of the evaporator rods
in the ice box are too large.
Change the water in the
reservoir.
The water temperature in
the inner tank is too high.
Use colder water to fill the
tank.
Ice is full but the
light is off.
The location of the ice
maker is too close to a light
source and it affects the
infrared detection.
Move the ice maker near a
darker location.
Ice making cycle
is normal but
there is no ice.
Ambient temperature or
water temperature is too
high.
Try to keep the ice maker
out of heat near 90 degrees
and fill the tank with cold
water.
Refrigerant liquid leakage.
Contact customer service.
The pipe in the cooling
system is blocked.
Contact customer service.
NOTE:
Certain noises are normal when operating this ice maker: a clicking
sound when the machine is turned on or off, a bubbling, gurgling, or knocking
sound when refrigerant is circulating through the pipes, or a loud clink sound
when ice cubes are dropped into the basket.
