13
TROUBLESHOOTING
If any of the following problems arise, and the solutions below do not solve the
problem, please contact customer service at [email protected]
ISSUE
CAUSE
SOLUTION
The air
conditioner does
not work
The unit is not turned on
or plugged in, the power
source is not
functioning, the water
tank is full, the timer has
elapsed, the power cord
safety switch has been
tripped
Ensure the unit is plugged
into a functional outlet and
turned on. Empty the tank,
disable the timer, and reset
the power cord safety switch
if needed.
The air
conditioner is
not cooling
The air vents are
blocked, other sources
of heat are affecting the
unit, the filters are too
dirty, the temperature
setting is too high, the
fan speed is set too low
Ensure that all vents are not
blocked and that the dust
filter is clean. Set the
temperature below the
ambient temperature, and
raise the fan speed to high.
The air
conditioner is
making too
much noise, or
shaking while
running
The floor under the unit
is not even, the unit is
not standing securely
Ensure that the unit is set on
stable flooring.
Caution:
If the following issues occur, immediately turn off the unit, unplug it, and
contact customer service.
•
The power cord is overheating or its coating is exposed or damaged.
•
The air conditioner is producing an abnormal odor.
•
The display is showing “E1” or “E2”(likely an issue with a faulty
component)
