New Rock Technologies OM200 Administrator'S Manual Download Page 2

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Manual Description

This manual is applicable to New Rock’s OM series office IP telephony system (referred to as the

“device”) with firmware release version 74. It describes how to use Web utility to manage the device,

including parameter configuration and maintenance operation such as firmware upgrade, capturing log

files and etc. Notice that some frequent used parameters can be configured on a phone, as described in

OM’s

User Manual

Summary of Contents for OM200

Page 1: ...New Rock Technologies Inc OM Series IP Telephony System Administrator Manual OM4 OM12 OM80 OM200 http www newrocktech com Tel 86 21 61202700 Fax 86 21 61202704 Document Version AA0 E001 N...

Page 2: ...device with firmware release version 74 It describes how to use Web utility to manage the device including parameter configuration and maintenance operation such as firmware upgrade capturing log fil...

Page 3: ...1 Making Outbound Calls 3 1 3 2 Hunt Group 3 2 3 3 Outbound Call Barring 3 2 3 4 Group Call Pick up 3 3 3 5 Fax 3 4 3 6 Soft Attendant Console 3 4 3 7 Transferring an Incoming Call to an External Part...

Page 4: ...P Related Advanced Settings 6 7 6 10 Dial Number Detection and Digit Map 6 7 6 11 Feature Codes 6 8 6 12 Call Detailed Record 6 9 6 13 Selective Inbound Call Blocking 6 10 6 14 Outbound Call Screening...

Page 5: ...rface 3 3 Figure 3 4 Group setting interface 3 3 Figure 3 5 Group assigning interface 3 3 Figure 3 6 FAX setting interface 3 4 Figure 3 7 Soft attendant console setting interface 3 5 Figure 3 8 Outbou...

Page 6: ...e 6 10 DTMF setting interface 6 6 Figure 6 11 Media setting interface 6 6 Figure 6 12 SIP related advanced setting interface 6 7 Figure 6 13 Dialing interface 6 8 Figure 6 14 Feature codes interface 6...

Page 7: ...hone 2 4 Table 3 1 Dial scheme parameters 3 1 Table 3 2 Hunt group parameters 3 2 Table 3 3 Extension feature related parameters 3 6 Table 5 1 Multi site network parameters 5 2 Table 6 1 Description o...

Page 8: ...ce directly to the PC Step2 Obtain the IP address Plug an analog phone to one of the Phone ports on the device pick up the phone and listen to the announcement after dialing Step3 Login to the Web uti...

Page 9: ...ke changes to configurations Password admin by default Before logon to the Web utility make sure the PC and the device are on the same subnet Please change the default password after your first time l...

Page 10: ...d password obtained from ISP 1 4 Port Forwarding Port forwarding is used to permit external hosts to communicate with the device installed behind a router in a private local area network Such communic...

Page 11: ...page to enable STUN Figure 1 6 Network setting interface Table 1 3 Network parameters Item Description STUN Select a trigger for launching STUN inquiry Startup make inquiry for the SIP signaling when...

Page 12: ...r up to five operators extension numbers separated with Call Distribution Select a call distribution scheme below when there are more than one operator Sequential terminate the incoming call to the fi...

Page 13: ...you for calling Our office is closed If you know the extension please dial it now 2 2 2 Changing the Greetings Three ways are provided to change the greetings Synthesizing the greetings based on the...

Page 14: ...page Input the content of greeting in either English or Chinese and click Start Figure 2 3 Interface to enter the text of greeting Step3 Play and save the file Figure 2 4 Interface to save the greetin...

Page 15: ...one The greeting file can be recorded directly on a phone by using the operations listed in Table 2 3 To ensure the high quality it is suggested to make the recording in a quiet room Table 2 3 Recordi...

Page 16: ...to the device Step1 Uploading the file Go to the System Greeting page See Figure 2 7 Figure 2 7 Greeting setting interface For G 711 voice file the name should be in the format of userxxx pcm and for...

Page 17: ...it replays the greeting several times By default the device replays the greeting three times before it directs the calls to an operator for assistance The greeting repeat can be set as shown in Fig 2...

Page 18: ...dition to the greeting of the auto attendant the device can associate a dedicate greeting to a specific trunk When an incoming call arrives at the trunk instead of the greeting of auto attendant the d...

Page 19: ...can be changed Go to the Basic Dialing rule page See Figure 3 1 Figure 3 1 Outbound calls setting interface Table 3 1 Dial scheme parameters Item Description Prefix Choose a Prefix for a specific rout...

Page 20: ...ting Figure 3 2 Hunt group setting interface Table 3 2 Hunt group parameters Item Description Prefix Choose the prefix of a hunt group like 3 Hunting Select a hunting scheme of the group Sequential te...

Page 21: ...tbound call barring setting interface 3 4 Group Call Pick up The users are allowed to pick up a ringing phone of others in the same group by dialing 56 The call pick up group can be set as follows Ste...

Page 22: ...ings To avoid the auto attendant it is suggested to configure the extension as DID That is to bundle the line designated to the fax with the extension which connects to the fax machine Go to the Advan...

Page 23: ...xtension Analog ext page to select OT See Figure 3 8 Figure 3 8 Outbound transfer setting interface During an outbound transfer two lines are used 3 8 Other Features The device provides dozens of feat...

Page 24: ...orwarding feature Disable Forwarding all calls to another phone Forwarding unanswered calls to another phone Forwarding all calls to voicemail Forwarding unanswered calls to voicemail Forwarding numbe...

Page 25: ...terface Step2 Select the mode of secretary assistant Go to the Basic Auto attendant page and select secretary s pickup mode Figure 3 11 Auto attendant configuration interface External call only extern...

Page 26: ...alog trunk page See Figure 4 1 Figure 4 1 DID interface 4 2 Caller ID Detection on Line Port Step1 Enable the caller ID detection feature Go to the Trunk Analog trunk page to enable caller ID detectio...

Page 27: ...to the Trunk IP trunk page See Figure 4 5 Figure 4 5 IP trunk setting interface Step3 Verify the registration status After configuration go to the Logs Resource page to check the status of registrati...

Page 28: ...OM Series IP Telephony System Administrator Manual www newrocktech com 4 3 Figure 4 6 Registration status interface Registration of IP trunk succeeds...

Page 29: ...h multiple devices are stacked to expand the port capacity and it is also suitable to form a private network of headquarter and its branch offices The multi site network with simple form requires a ca...

Page 30: ...plans of devices involved in the network must be carefully examined to avoid potential number conflicts A number conflict is a situation in which a prefix of an extension number on one device is iden...

Page 31: ...s on the top of the list will send the latest device list to other devices in the network 5 2 Multi site Network with Complex Dialing Scheme In this scheme special dialing digits are added at the fron...

Page 32: ...e scenarios and click OK See Figure 5 5 Figure 5 5 Multi site scenarios setting interface Step3 Select the role of a managing site Select Managing as the role and click Submit Figure 5 6 Role selectin...

Page 33: ...ed before the extension number of the remote site For example 1 11 200 in which 1 is the prefix 11 is the site id of the called party and 200 is the extension of the called party Dialing prefix of out...

Page 34: ...vice domain name On the Basic Domain name interface enter domain name of regular sites and click Submit seen in Figure 5 10 Figure 5 10 Domain name setting interface The domain name and the port numbe...

Page 35: ...of multi site scenarios Step3 Select the role Select Regular as the role and submit See Figure 5 12 Figure 5 12 Interface of site role Step4 Enter the IP address of managing site On the Managing site...

Page 36: ...Administrator Manual OM Series IP Telephony System 5 8 www newrocktech com Figure 5 14 Multi site networking status interface...

Page 37: ...through the Web utility Go to the Basic System time page Figure 6 1 System time interface If the system fails to synchronize to the time server click Change to manually set the time 6 2 Changing the A...

Page 38: ...minals connected to the device such as terminals on FXS ports SIP phones and remote terminals through analog trunks tie trunks and SIP trunks A SIP account needs to be set up on the device for each SI...

Page 39: ...ssages of the voicemail are forwarded to the receipts through email Step1 Configure the file server and mail server addresses On the System Recording Voicemail interface enter relevant information of...

Page 40: ...Analog Trunk Port Settings The parameters relate to the volume the caller ID detection and busy tone detection of a trunk There is no need to make changes to the default values unless there is an issu...

Page 41: ...he default values unless there are issues with voice volume hook flash and caller ID sent to the phone Go to the System Extension page to configure related parameters of an analog phone port Figure 6...

Page 42: ...ecs can be entered separating with a comma Min RTP port The lower bound of RTP transmission and receiving port The valid range is 10010 10500 Max RTP port The upper bound of RTP transmission and recei...

Page 43: ...nnection obtain the IP address from SDP media description 6 9 SIP Related Advanced Settings Go to the Advanced SIP page to configure advanced SIP parameters Figure 6 12 SIP related advanced setting in...

Page 44: ...End of collecting DTMF digits after timeout of waiting for next digit Match to a set of DTMF digits For example 1 3 5 7 9 means the set of 1 2 3 5 7 8 and 9 x T Match to a string a DTMF string with an...

Page 45: ...for each call to an external storage server The information of a detailed call record includes among many the calling party number called party number the starting and the ending timestamps of a call...

Page 46: ...sy tone if the caller is on the blocking list Caller ID detection feature should be enabled for this feature to take effect 6 14 Outbound Call Screening During the processing of an outbound call the d...

Page 47: ...OM Series IP Telephony System Administrator Manual www newrocktech com 6 11 Figure 6 17 Interface of call screening Enter phone numbers separated by...

Page 48: ...1 Select the Tools Upgrade page seen in Figure 7 1 Step2 Click Browse to select the upgrade package Step3 Click Upload to upload the package to the system Please contact the supplier to obtain the lat...

Page 49: ...ep5 When the prompt Upgrade is successful the system will reboot is shown up click OK to finish the process of upgrade Figure 7 3 Firmware upgrading interface 7 2 System Reboot Step1 Go to the Tools R...

Page 50: ...t Configuration Files Step1 Go to the Tools Export data page seen in Figure 7 5 Step2 Click Download to download and save files to the destination you select Figure 7 5 Exporting configuration files i...

Page 51: ...ch com 7 4 Import Configuration Files Step1 Go to the Tools Import data page seen in Figure 7 6 Step2 Click Browse to select the packet like t2 tar gz Step3 Click Upload to import data referring 7 1 F...

Page 52: ...0 is used to illustrate the configuration steps Step1 Create an account for the softphone Go to the Extension IP ext page and enter the extension number and registration password Figure 8 1 Account cr...

Page 53: ...ator Manual OM Series IP Telephony System 8 2 www newrocktech com Figure 8 2 X Lite login interface Step3 Input registration information of the softphone Click Account and fill out the fields shown in...

Page 54: ...Escene Communication as an example to illustrate the setting steps Step1 Assign extension number Go to the Extension IP ext page to enter extension number and registration password See Figure 8 1 Step...

Page 55: ...hile configuring IP extension please enable G 729 codec and select the same DTMF transmission mode written on interface of Advanced System After configuration go to the Basic Status page to check the...

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