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CATALYST MONITORING

 

 
It is important to periodically monitor the operation of the catalytic combustor to ensure that it is functioning 
properly and to determine when it needs to be replaced.  A non-functioning combustor will result in a loss of 
heating efficiency, and an increase in creosote and emissions. Following is a list of items that should be 
checked on a periodic basis. 
 
Combustors should be visually inspected at least three times during the heating season to determine if physical 
degradation  has occurred. Actual removal of the combustor is not recommended unless more detailed 
inspection is warranted because of decrease in performance. If any of these conditions exist, refer to Catalyst 
Troubleshooting Section of the owner’s manual. 
 
This catalytic heater is equipped with the means to install a temperature probe to monitor catalyst operation.  
Properly functioning combustors typically maintain temperatures in excess of 1000

o

 F.  If catalyst 

temperatures are not in excess of 500

o  

F refer to Catalyst Troubleshooting section of this owner’s manual. You 

can get an indication of whether the catalyst is working by comparing the amount of smoke leaving the 
chimney when the smoke is going through the combustor and catalyst light-off has been achieved to the 
amount of smoke leaving the chimney when the smoke is not routed through the combustor  (bypass mode). 
 
 

Step 1—Light stove in accordance with instructions. 

 

Step 2—With smoke routed through  the catalyst, go outside and observe the emissions leaving the 

 chimney. 
 

Step 3—Engage the bypass mechanism and again observe the emissions leaving the chimney. 

 
Significantly more smoke should be seen when the exhaust is not routed through the combustor (bypass 
mode).  Be careful not to confuse smoke with steam from wet wood. 
 

 

CAUTION AGAINST OVER-FIRING

 

 

Do Not Over-fire This Heater. 

 
Attempts to achieve heat output rates that exceed heater design specifications can result in permanent damage 
to the heater and to the catalytic combustor. 
 

MAINTAIN PROPER DRAFT 

 

Draft is the force which moves air from the appliance up through the chimney. The amount of draft in your 
chimney depends on the length of the chimney, local geography, nearby obstructions, and other factors. Too 
much draft may cause excessive temperatures in the appliance and may damage the catalytic combustor. 
Inadequate draft may cause backpuffing into the room and “plugging” of the chimney or the catalyst. 
 
Inadequate draft will cause the appliance to leak smoke into the room through appliance and chimney 
connector joints. 
 
An uncontrollable burn or a glowing red stove part or chimney connector indicates excessive draft. 

 

ASH REMOVAL

 

 
Whenever ashes build up in the firebox and when the fire has burned down and cooled, remove excess ashes.  
Leave an ash bed approximately 1 inch deep on the firebox bottom to help maintain a hot charcoal bed. 
 
Ashes should be placed in a metal container with a tight fitting lid.  The closed container of ashes should be 
placed on a non-combustible floor or on the ground, away from all combustible materials, pending final 
disposal.  The ashes should be retained in the closed container until all cinders have thoroughly cooled. 

 

Summary of Contents for 20 Room Heater

Page 1: ...er is not properly installed a house fire may result For your safety follow the installation directions Contact local building or fire officials about restrictions and installation inspection requirements in your area This product is listed by Warnock Hersey International Inc to the UL Standard No 1482 and 127 Manufactured by New Buck Corporation Spruce Pine NC 28777 Revised May 2001 PN PI 200660 ...

Page 2: ... SECTION IV Mobile Home Installation 19 Parts Requirements 19 Minimum Clearances 20 Tools for Installation 20 Installation Preparation 21 Determining the Chimney Location 22 Final Check 23 SECTION V Zero Clearance Installation 24 Minimum Clearances 26 SECTION VI Safety 28 SECTION VII Operation 29 Building a Fire 29 Operating and Safety Hints 31 Guide to Burning Qualities of Wood 31 Helpful Hints 3...

Page 3: ......

Page 4: ...re set the switch to the Off position and the blower well not run at any temperature Set the switch to the Auto position and when the stove temperature reaches 110o blower will automatically come on 3 Primary Air Control The primary air intake draft control is located on the upper portion of the unit next to the top extension It is operated by moving up and down to control the amount of primary ai...

Page 5: ...ds DO NOT BURN 1 Treated Wood 3 Garbage 5 Solvents 7 Trash 2 Coal 4 Cardboard 6 Colored Paper Burning treated wood garbage solvents colored paper or trash may result in release of toxic fumes and may poison or render the catalytic combustor ineffective Burning coal cardboard or loose paper can produce soot or large flakes of char or fly ash that can coat the combustor causing smoke spillage into t...

Page 6: ...observe the emissions leaving the chimney Step 3 Engage the bypass mechanism and again observe the emissions leaving the chimney Significantly more smoke should be seen when the exhaust is not routed through the combustor bypass mode Be careful not to confuse smoke with steam from wet wood CAUTION AGAINST OVER FIRING Do Not Over fire This Heater Attempts to achieve heat output rates that exceed he...

Page 7: ...o the flue liner subject to State and Local codes in your area 2 An equivalent sized flue liner is installed when the flue liner size is larger than the heater flue gas exit Connection must be from stove exhaust outlet extending the full height of the chimney and must include a rain cap 3 Location of chimney is interior not on an outside wall Satisfactory results have been reported with installati...

Page 8: ...s the K factor s is calculated as follows Formula Required thickness K of alternate material K of millboard x thickness of millboard Example An alternate inorganic non combustible millboard with a K of 9375 would require a thickness as follows Required thickness 9375 5 0 x 2 in 3 8 inch K Factors of Alternate Materials Material K Required Thickness Ceroform 126 21 1 8 Limestone 8 0 3 2 Concrete 8 ...

Page 9: ... or marring the surface 3 Remove the existing fireplace damper plate 4 Thoroughly clean the fireplace of ashes and soot 5 Check the chimney and smoke chamber for excessive buildup of creosote or soot Also check for obstructions such as bird s nests If the chimney is excessively dirty clean it or have someone clean it professionally BEFORE installing or using the room heater 6 If the fireplace has ...

Page 10: ...l BEHIND the side cold air vent on top of the unit In other words it is possible to have the heater too far in as well as not far enough 3 Center the heater in the fireplace opening MOUNTING THE TRIM PANELS After the unit is positioned as shown in Figure 2 mark the mounting position of the trim panels as follows 1 Set the top long trim panel in place on top of the unit The panel should be flat aga...

Page 11: ...underneath the front lip of the mounting bracket already secured to top of unit NOTE Mount the top trim panel so that it sits in front of the top of the side trim panels 9 Obtain the brass trim kit provided with unit and slip over the top and sides of trim panels Top ends of brass may need to be trimmed to fit 10 If direct connect or positive connect kit is not used follow instructions in steps 1 ...

Page 12: ...ginal draft can be preheated by lighting newspaper and holding it near the open damper with a poker or fire tong Once the chimney heats up a proper draft can usually be obtained If a thorough review of the Troubleshooting Guide in the rear of the manual does not reveal the problem contact your dealer for assistance NOTE The unit is painted with a specially formulated high temperature paint that cu...

Page 13: ...ble wall pipe close clearance also cause a substantial drop in flue gas temperature If a double wall pipe connector is being contemplated check with the pipe manufacturer to ascertain that the use of their product will not affect the flue gas temperature Do not use double wall pipes which reduce flue gas temperatures Satisfactory results have been reported with installations other than listed abov...

Page 14: ...s to be installed on a combustible floor a non combustible pad must be placed below it to protect the floor from burning material from the stove The pad must be 36 wide by 37 deep UL tests were conducted without a floor protector Therefore the protector can be of any thickness and any K factor The unit must be positioned on the pad so that there is a minimum of 16 from the front of the door openin...

Page 15: ...he primary air draft control to ensure that it operates freely 4 Check the operation of the bypass damper control to ensure that it will open and close properly 5 Remove any items from within the firebox Spread the drop cloth on the floor behind the heater Next tilt the heater so that the back is on the drop cloth 6 Using a tape measure make a line down 3 from the front of the heater 7 Open the co...

Page 16: ... bob from the ceiling above the unit so that the weight is hanging in the center of the flue exit A small weight on a string will serve as a plumb bob Mark the ceiling where the string is suspended to locate the center of the chimney 2 After locating the center of the hole install the ceiling support box chimney or chimney connector flashing and rain cap per the chimney manufacturer s instructions...

Page 17: ...IZED PIPE Connect each section so the crimped end faces downward and secure each section to each other using at least three 3 steel sheet metal screws or rivets 6 After securing New Buck Corporation Chimney Connector to heater secure pipe to connector with three 3 screws or rivets C Wall Exit Into Masonry Using Single Wall Pipe Before connecting the Model 20 to a masonry chimney determine that the...

Page 18: ... the chimney b Connect each section so the crimped end faces downward c Secure each section to each other using at least three 3 sheet metal screws or rivets d After securing New Buck Corporation Chimney Connector to heater secure pipe to connector with three 3 screws or rivets D Ceiling Exit Close Clearance Using Listed Close Clearance Pipe and 2100o HT Chimney System From Approved Manufacturers ...

Page 19: ...with a marginal draft can be preheated by lighting newspaper and holding it near the open damper with a poker or fire tong Once the chimney heats up a proper draft can usually be obtained If a thorough review of the Troubleshooting Guide in the rear of the manual does not reveal the problem contact your dealer for assistance NOTE The unit is painted with a specially formulated high temperature pai...

Page 20: ...odel 20 Room Heater Outside air pedestal kit P21B 6 Chimney Connector MA 6CHIMCNB UL Listed and factory approved Chimney Systems Simpson Dura Vent Simpson Dura Vent Security Security Selkirk Metal Bestos Selkirk Metal Bestos Metal Fab Metal Fab 6 Double wall chimney connector type DVL 6 2100o HT Type DP Chimney 6 Type DL Double wall connector 6 Security type ASHT high temp chimney 6 Model DS Doubl...

Page 21: ...ust be 36 wide by 37 deep for the Model 20 Tests were conducted without a floor protector Therefore the protector can be of any thickness and any K factor The unit must be positioned on the pad so that there is a minimum of 16 from the front of the door opening to the front of the pad and a minimum of 8 measured horizontally from the sides of the fuel loading and ash removal openings to the sides ...

Page 22: ...e pad 5 Next remove the four 4 screws holding the heater to the stand Position heater out of the way of the installation area 6 Check that the pedestal stand is still aligned with the marks and now mark the inside outside air opening of the stand on the pad 7 Next mark the center line of the outside air opening Set stand aside for now 8 Next cut a 4 1 4 diameter hole 2 1 8 radius from centerline i...

Page 23: ...oper air spacing required 3 Add additional pipe until both of the following are met a Chimney pipe is 3 higher than roof at the point where it penetrates the roof See Figure 4 b Chimney pipe height is at least 2 higher than any part of the roof within 10 of the chimney See Figure 5 4 Next install a New Buck Corporation Chimney Connector to the flue of the heater See Figure 4 5 Using Type DVL doubl...

Page 24: ...eats up a proper draft can usually be obtained If a thorough review of the Troubleshooting Guide in the rear of the manual does not reveal the problem contact your dealer for assistance NOTE The unit is painted with a specially formulated high temperature paint that cures during the first two or three firings You may notice a slight smoking effect and an odor of burning paint when you build the fi...

Page 25: ...le for installation of the Model 20 unit into them However factory approval from New Buck Corporation and Warnock Hersey Laboratories is required prior to installation Installation must conform to New Buck Corporation installation instructions or addendums INSTALLATION Pre Fab Fireplace Insert MINIMUM CLEARANCES INSTALLATION PREPARATION Pre Fab Fireplace 1 Locate furniture and other materials away...

Page 26: ... listed and tested methods of installation of the Model 20 heater into the specified Pre Fab Models A 6 Increaser 1 The preferred method is to use an increaser made of 24 ga minimum stainless steel to go from 6 inside diameter to the exact diameter of the fireplace throat chimney See Figure 2 2 Position the increaser into the throat chimney of the Pre Fab Cabinet at a height slightly higher than t...

Page 27: ...he stove to the Pre Fab fireplace CAUTION Although this method is a tested and approved method some codes may not allow this type installation so be sure to check local codes for approval prior to making this type of installation FIGURE 2 FIGURE 3 INCREASER PACK TIGHT WITH CERAMIC WOOL DO NOT USE GLASS WOOL 6 FLEX PIPE OR ADJUSTABLE ELBOW ...

Page 28: ...to the flue exit of the heater approximately 3 8 Check that the damper operates without hitting the connector Now seal the connector to the heater and fireplace throat if method 1 is used using refractory cement CAUTION Do not loosen the ceramic blanket 5 CAUTION Crimped end of connector must be placed into the heater throat 6 Check installation minimum clearances and install an approved heater ex...

Page 29: ...tively cool chimney flue of a slow burning fire As a result creosote residue accumulates on the flue lining When ignited this creosote makes an extremely hot fire The connector and or chimney should be inspected at least once a month during the heating season to determine if a creosote buildup has occurred If creosote has accumulated it should be removed to reduce the risk of a chimney fire 6 Loca...

Page 30: ...load the heater with wood MODEL 20 OPERATION A Low Burn Rate Set primary air control to the low setting Set the Auto Off Manual switch to the Auto position Wood Loading During refueling open pull out the bypass damper to allow smoke in the firebox to escape open the door and add wood Immediately close door and bypass damper Reopen the door 1 4 for one 1 minute to charge wood Close and latch door A...

Page 31: ...close door and bypass damper NOTE To select primary air setting center rod where it exits the air vent opening and align to the marked settings on the heater You will have to experiment with the rate until you find the particular setting for heating your home Chimney drafts tightness of the house doors and windows and atmospheric conditions all influence which setting you must have so it may take ...

Page 32: ...e allows for a quicker prolonged burn and more complete combustion SPLIT WOOD vs ROUND WOOD Split wood burns easier and more rapidly whether it s seasoned or green If used after starting a fire it should be packed tightly to achieve a longer burn Round wood burns longer but requires more effort to start Inserting a round piece over a bed of red coals with the damper and drafts open will help it ca...

Page 33: ...fire while retaining the efficiency of your heater Although the brand of glass used in the heater door has well established and recognized heat resistant and strength characteristics it can be broken through improper care To achieve the maximum utility and safety of your glass door we advise that you observe the following use and safety tips 1 Inspect the glass regularly for cracks or breaks If yo...

Page 34: ...ts for plugging crumbling and other physical degradation 1 If a problem exists refer to the Troubleshooting section of the manual for possible cause of the problem and solution including replacement if necessary 2 Reassemble if the catalysts are okay being sure the stainless steel heat reflector is positioned back in its original position and bolt housing and heat reflector securely back in place ...

Page 35: ...on of gaskets 1 Obtain the proper gaskets and silicone glue from your local dealer 2 Using pliers remove any worn and deteriorated gaskets 3 Using a scraper wire brush and sandpaper or steel wool clean glue and gasket residue from the door frame 4 Measure and cut gaskets to length Care should be taken not to stretch the gaskets What you want is a full and loose gasket weave after attachment to the...

Page 36: ...or Manual position push in on the bottom of the switch This will allow your Room Air Blower to operate without the thermostat being activated With the switch placed in this position the Room Air Blower will continue to operate until it is Manually shut Off WIRING SCHEMATIC Changes refer to page 34 in your owners manual Due to the Auto Off Manual switch replacing the Rheostat NOTE When ordering rep...

Page 37: ...mption 4 Backpuffing 5 Smoke Rollout When Heater Door Is Opened 6 Low Catalytic Temperature 7 Creosote Running From Draft Inlet Openings Chimney Related Problems 1 Creosote Accumulation 2 Tar and Liquid Creosote Leaking from Metal Flue Joints 3 Heavy Concentration of Smoke Leaving Chimney 4 Rusted or Corroded Flue Parts 5 Odor 6 Poor Drafting Chimney Combustor Related Problems 1 Plugging 2 Catalys...

Page 38: ...high temperatures Used in furnaces kilns and stoves Used to mean only hard or dense firebrick as distinguished from soft or insulating firebrick FIRING RATE Rate at which fuel is burned in a heater FLAME IMPINGEMENT Flames directly contacting the combustor face FLUE COLLAR The part of a stove to which the chimney connector or chimney attaches GLOW PLUG EFFECT When a combustor is at temperatures ab...

Page 39: ... the low fire mode In such a case the combustor resistance would offset the remaining draft resulting in a system that will not draft Creosote Build up Even though reduction of creosote is one of the primary advantages of a combustor equipped device some creosote forming gases will escape unburned during normal operation In the event the combustor ceases to function creosote can be expected to acc...

Page 40: ... RELATED PROBLEMS Problem 1 Sluggish heater performance 2 Drop in Overall Efficiency Solution 1 Check for and remove obstruction 2 Check trim kit gasketing seal to fireplace and gasket as nec essary to seal unit Gasket under stove if needed Check seal of direct connect and correct 3 Open manual damper and wire shut with stainless steel wire or remove damper 4 Follow New Buck instructions for prope...

Page 41: ... Close inlet air control as much as possible to maintain desired heat output Check gaskets reinstall fiberglass gasketing around door and glass as necessary 3 Burn seasoned wood that is dry and of good quality 4 Weather stripping caulking insulation storm windows 5 Replace warped stove parts 6 If warped or broken replace 7 Put combustor in operating position or close bypass in stove 8 See Combusto...

Page 42: ...ems 1 Burn dry seasoned wood 2 Burn reasonably sized loads so the combustor has a chance to burn the wood gases that are produced 3 Keep a good bed of coals in the heater 1 Replace any damaged parts 2 Try not to burn pitchy wood Don t overstuff the firebox burn pieces of wood with an approximate diameter of 6 or larger 3 Replace single walled metal chimneys with double walled insulated chimney sec...

Page 43: ...s or direct connect kit not sealed 1 Improper chimney height 2 Wrong flue size being used Ex using a 10 flue on an 8 flue collar 3 Cooler temperatures caused by external chimney 4 Massive stone or masonry chimney Solution 1 Water vapor is normal and should be of little concern 2 Burn dry seasoned wood 3 See section on Combustor Related Problems 4 Replace warped bypass Close bypass 1 Replace worn o...

Page 44: ...content Wood seasoned outside uncovered may have 40 moisture content Wood properly seasoned in a covered environment will have less than 20 moisture content 3 FT 2 FT LESS THAN 10 INCHES 2 FT 10 FT GREATER THAN 10 FT 3 FT METAL CHIMNEY MASONRY CHIMNEY 2 FT MINIMUM HEIGHT ABOVE THE ROOF WITHIN 10 FT HORIZONTALLY CHIMNEY 10 FT RULE MINIMUM HEIGHTS ...

Page 45: ...ses a sulfur based compound to coat the catalyst 1 Normal operation as long as combustor remains intact Solution 1 Do not burn materials such as garbage gift wrap or cardboard 2 Burn dry seasoned wood Don t place the combustor in the operating position until temperatures are high enough to initiate light off It may be possible to burn the accumulated soot or creosote off by putting the combustor i...

Page 46: ... in color from combustor to combustor or within a combustor can occur new combustors Solution 1 Handle with care 1 Combustor being contin ually overfired Reduce burn rate 2 Do not exceed 06 of water draft Install a manual damper and draft gauge or a barometric damper with free standing units 1 These color variations are normal and do not affect combustor performance ...

Page 47: ...ay result For your safety follow the installation directions Contact local building or fire officials about restrictions and installation inspection requirements in your area WARNING THIS IS NOT A FIREPLACE Do not attempt to build a fire in this product It has been designed and safety tested for use only with Model 20 manufactured by New Buck Corporation Read and follow the installation and operat...

Page 48: ... these parts be installed only in accordance with these instructions The Zero Clearance cabinet and the Model 20 hereafter referred to as the ZC20 is designed for installation in a family dwelling where minimum clearance is desired INSTALLATION PRECAUTIONS The following precautions are mandatory for a safe installation A Compliance with local building codes and regulations is mandatory B Be carefu...

Page 49: ...ither outside or inside These are normally used as follows FIGURE 1 THROUGH CEILING FIGURE 2 THROUGH CATHEDRAL CEILING FIGURE 3 OFFSET TO CLEAR OBSTRUCTION CAUTION Refer to chimney manufacturers instructions for assembly and disassembly of chimney parts Be sure to follow chimney instructions for proper clearances to combustibles and proper air spacing required STORM COLLAR FLASHING CHIMNEY PIPE ME...

Page 50: ...t the load of this unit If inadequate the floor will require additional support such as bracing NOTE A wooden base constructed of plywood or 2 x4 boards is required in order to get proper clearance above the extended hearth millboard rock stone etc Good planning is essential for a satisfactory installation therefore at this point you should have decided where the ZC20 is to be located and the rout...

Page 51: ... instructions for attic and roof penetration e Once the roof penetration is made install the flashing f Add applicable lengths of chimney extending through the roof until the following conditions are met 1 Chimney height is at least 12 to 15 maximum 2 The chimney must extend a minimum of 3 above the highest point where it penetrates the roof 3 The chimney must extend a minimum of 2 higher than any...

Page 52: ...m framing to chimney 2 minimum See Figure 6 ZC20 Model 20 FIGURE 6 CHASE ENCLOSURE AND CORNER LOCATION FRAMING Optional Fire Code Sheet Rock And Metal Fire Stop Ceiling NOTE Follow building and fire codes for each individual state 2 In Min NBC Radiation Shied 15FT MAX CHASE ENCLOSE URE TOPPER STORM COLLAR ROOF FLASHING TRIPLE WALL PIPE 2 X 4 STUDDING USE FIRE CODE SHEET ROCK NBC METAL FIRE STOP RA...

Page 53: ...ws Required thickness 9375 0o x 2 inch 3 8 inch K Factors of Alternate Materials Material K Required Thickness Ceroform 126 21 1 8 Limestone 8 0 3 2 Concrete 8 0 3 2 Sandstone 13 0 5 2 Marble 18 0 7 2 Hearth extension or floor protector thickness above four 4 inches is generally not acceptable due to cost floor load capacity and look The alternate we recommend is using Ceroform No 126 millboard 1 ...

Page 54: ...ck any openings designed into the unit 11 Install a mantel above the unit if desired Note that a combustible mantel must be positioned at least 12 above the top of the ZC20 cabinet FIGURE 7 POWER HOOK UP TOP FRONT TRIM PANEL BRASS TRIM RIGHT SIDE TRIM PANEL BLACK WHITE GROUND REAR COVER PLATE RECEPTACLE BOX HEATER POWER CORD ...

Page 55: ... utmost importance that these parts be installed only in accordance with these instructions The Zero Clearance cabinet and the Model 20 hereafter referred to as the ZC20 is designed for installation in a family dwelling where minimum clearance is desired INSTALLATION PRECAUTIONS The following precautions are mandatory for a safe installation A Compliance with local building codes and regulations i...

Page 56: ...r to get proper clearance above the extended hearth millboard rock stone etc Where cabinet is to be placed a 4 1 4 diameter hole with a 2 1 8 radius from center line must be cut through floor Outside air duct kit PP 70075 01 is be installed See Figure 9 1 Thoroughly clean the area where the unit will be placed Remove any carpeting padding from the area where the ZC20 will be installed 2 Layout the...

Page 57: ...chimney but not to exceed 15 above the hearth d Install the flashing storm collar and chimney cap as indicated in the manufacturer s installation instructions 6 The ZC20 Cabinet is now ready for framing as follows a Frame the ZC20 using 2 x4 studs or local building code framing Some minor framing restrictions are required 1 Adjacent side walls must be at least 17 from the outer edge of the ZC20 tr...

Page 58: ...ate inorganic non combustible millboard with a K of 9375 would require a thickness as follows Required thickness 9375 0o x 2 inch 3 8 inch FIGURE 10 CHASE ENCLOSURE AND CORNER LOCATION FRAMING Optional Fire Code Sheet Rock And Metal Fire Stop Ceiling NOTE Follow building and fire codes for each indi vidual state NBC RADIATION SHIELD 15FT MAX 2 In Min Chase Enclosure TOPPER STORM COLLAR ROOF FLASHI...

Page 59: ...trician must wire the ZC20 into the home wiring system using No 15 AWG with ground wiring as minimum in accordance with local wiring codes CAUTION Stove is plugged into cabinet receptacle A Remove brass trim B Remove top panel and right side panel C Now an electrician must do the wiring 9 Now finish the wall around the ZC20 using brick rock sheetrock paneling or any type finishing material CAUTION...

Page 60: ...hot fire The connector and or chimney should be inspected at least once every two months during the heating season to determine if a creosote buildup has occurred If creosote has accumulated it should be removed to reduce the risk of a chimney fire 5 Locate furniture and any other combustibles away from the stove 6 Store firewood at a safe distance from the stove 7 Disposal of Ashes Ashes should b...

Page 61: ...at least once every two months during the heating season to determine if creosote or soot has built up Check spark arrestor screens every 2 4 weeks If creosote or soot has accumulated it should be removed to reduce the risk of chimney fire 3 How to Clean Have your chimney cleaned by a professional chimney sweep if you have doubts about your ability to clean it using a plastic wood or steel brush D...

Page 62: ...entative who will instruct you on the proper procedure depending on which Warranty Time Period Period I or Period II applies If for any reason you are dissatisfied with the sug gested procedures you may contact us in writing at NEW BUCK CORPORATION Customer Service Department P O Box 69 Spruce Pine NC 28777 CONDITIONS AND EXCLUSIONS A Replacement of parts may be in the form of new or fully recondi...

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