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Chapter 6:
Troubleshooting Tips
Most difficulties are easy to fix. Consult the Troubleshooting Table for common problems and their solutions. If you continue
to experience problems or need repairs beyond these minor adjustments, visit our website at
www.neutonpower.com
or call
Neuton Power Equipment Toll Free at:
1-866-NEUTON1 (638-8661)
for assistance.
Always remove the Safety Key and Battery before performing any adjustments, maintenance, or repairs to your Mower.
Troubleshooting Table
P
ROBLEM
C
ORRECTIVE
A
CTION
The Motor fails to start
with the Safety Key
inserted, and the
Control Bar depressed.
⇒
Check to make sure that you properly inserted the Safety Key and the green Status Indicator Light is ON.
⇒
Check to see if the white Button on the Safety Key has popped up; if it has, then depress the Button to
reset it.
⇒
Check that you installed the Battery correctly and that the Battery is fully charged. The green Status
Indicator Light should be ON. If not, replace with a fully charged Battery or recharge the Battery.
⇒
Check to make sure the Power/Mode Switch is in the Mower position.
⇒
Check the Cable attachment to assure a proper connection. See page 7.
⇒
Make sure you follow the correct starting sequence of sliding the orange Start Knob to the left and
squeezing the orange Control Bar.
⇒
Possibly the Blade is obstructed. Remove the Safety Key and Battery, turn the Mower over, and check
the Blade to make sure the blade spins freely and is unobstructed.
The Mower stops while
mowing (for reasons
other than releasing
the Control Bar).
⇒
The Battery has completely depleted its charge. Recharge the Battery fully or replace it with a fully
charged Battery.
⇒
The Mower was probably overloaded. If the Status Indicator Light is out, the Circuit Breaker inside the
Safety Key has tripped to protect the Motor. Reset Breaker by pushing in the white Button in the Safety
Key and restart the Mower.
⇒
The grass may be too high for the cutting height. Raise the cutting height or narrow your cutting swath
and try again.
⇒
The Blade, Mower Deck, or Side Discharge Chute probably clogged with debris. Remove the Safety Key
and Battery, turn the Mower over, and clean if necessary.
⇒
The white Circuit Breaker Button in the Safety Key may not be pushed in fully. Reset it and try again.
⇒
If the Mower bogs down or stalls in heavy grass, raise the cutting height, walk more slowly, or cut a
narrower swath. If the grass is wet, let it dry before mowing.
Excessive vibration or
noise.
⇒
The Blade may be loose. Remove the Safety Key and the Battery; turn the Mower over and check that
the Blade is securely attached.
⇒
The Blade may be unbalanced, bent, or damaged. Remove the Safety Key and Battery, turn the Mower
over, remove the Blade, and check its condition. Replace with a new Blade if necessary.
The Mower runs, but
the cutting
performance is
unsatisfactory, or
there is a loss of power.
⇒
The Battery was probably not at full charge prior to Mowing. Charge the Battery, if necessary.
⇒
The Blade may be dull, bent, loose or damaged. Remove the Safety Key and the Battery, turn the Mower
over, and check the condition of the Blade. Sharpen, tighten, or replace the Blade, if necessary.
⇒
The grass may be too high or too thick for the cutting height. Raise the cutting height or narrow your
cutting swath and try again.
The Mower is hard to
push.
⇒
The grass may be too high or too thick for the cutting height. Raise the cutting height or narrow your
cutting swath and try again.
⇒
The Wheels may not be rotating freely. Remove the Safety Key and the Battery, turn the Mower over,
and check the Wheels for damage.
The Battery loses its
charge quickly.
⇒
The Battery was probably not at full charge prior to Mowing. Charge the Battery, if necessary.
NOTE:
You will need to charge a new Battery at least five (5) times to achieve maximum cutting time.
⇒
The grass may be too high or too thick for the cutting height. Raise the cutting height or narrow your
cutting swath and try again.
⇒
The Battery may be getting old. After some time, usually about five (5) years, you will need to replace
the Battery.
The Mower rear
Bagger is collecting
grass poorly.
⇒
The rear Bagger is full. Empty the Bagger, and clean it if necessary.
⇒
The grass is too long or the Mower is cutting too low. Raise the cutting height.
⇒
The Mower is moving too fast, slow down.
⇒
The mesh holes in the rear Bagger are clogged, clean them out.
⇒
The rear Bagger is wet. Allow it to dry thoroughly before using it again.
