Chapter 2
– Setting Up Your MindWave Mobile
Wireless Connection Troubleshooting
Problem
Cause
Solution
Unable to nd or connect to Mind-
Wave Mobile headset, or headset dis-
connects unexpectedly
Low battery
Replace the AAA battery in
the MindWave Mobile with a
new battery
MindWave is not turned
on
Turn the MindWave on
MindWave is not paired
to this computer
Make sure that you use your
computer/device's Bluetooth
software to pair the headset
MindWave headset is too
far from the Wireless
USB Adapter
Check that your headset stays
within 10 feet of the Wireless
Adapter
inkGear Connector is
not running
Make sure the inkGear
Connector is running and en-
abled.
Make sure you have the lat-
est version of the inkGear
Connector or app.
Other
Strong radio interference
Move the headset closer to the
Bluetooth on your comput-
er/device, or move the Blue-
tooth of your computer/de-
vice closer to the headset us-
ing a USB extension cable
(not included)
Note:
If problems still persist, re-run the MindWave Mobile Application Disc setup to download the
latest version of the software, or visit
or email [email protected]
Wireless Connection Troubleshooting
February 15, 2017
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All Rights Reserved.
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