NTI XTENDEX 300 Foot HDMI and IR Extender
12
TROUBLESHOOTING
Each and every piece of every product produced by Network Technologies Inc is 100% tested to exacting specifications. We
make every effort to insure trouble-free installation and operation of our products. If problems are experienced while installing this
product, please look over the troubleshooting chart below to see if perhaps we can answer any questions that arise. If the
answer is not found in the chart, please check the FAQs (Frequently Asked Questions) on our website at
http://www.networktechinc.com or contact us directly for help at 1-800-742-8324 (800-RGB-TECH) in US & Canada or 1-330-562-
7070 worldwide. We will be happy to assist in any way we can.
Problem
Cause
Solution
Power LED does not
illuminate
•
Power supply is not connected or
plugged-in.
•
Make sure outlet is live and AC adapter is plugged-in.
•
Make sure 24VDC jack is fully connected
Power LED illuminates
on one end, and not the
other
•
CATx cable not properly
connected
•
Check the CATx cable connection at both ends.
No Video on monitor
•
One or more video cables is loose
or disconnected.
•
No power to Remote Unit.
•
CATx cable is not connected.
•
CATx cable is too long
•
HDMI/DVI cable is too long
•
Check all video cable connections
•
Make sure “Power” LED is illuminated on local and
remote. If not, see solutions for first problem above.
•
With all the cables properly connected, power cycle the
video/audio source. Make sure “Traffic” LED on local
and remote is illuminated.
•
Make sure they are snapped-in properly and completely
and reboot.
•
Switch to shorter cable or lower resolution (see table on
page 10)
Video Picture is noisy
•
All Video Cables are not firmly
seated.
•
CATx cable is too long
•
HDMI/DVI cable is too long
•
The CATx cable is not properly
connected.
•
CATx cable is poor quality for the
length of cable used
•
CATx cable is installed near noisy
equipment
•
Check all connections. Make sure all cables are fully
seated.
•
Switch to shorter cable or lower resolution (see table on
page 10)
•
Check cable connections. Make sure they are snapped-
in properly and completely.
•
Install a higher quality CATx cable.
•
Relocate run of CATx cable away from other electrical
equipment
Monitor flashes or goes
blank for a second or two
•
Electrical power system is very
noisy, particularly the ground.
•
The CATx cable is not properly
connected.
•
CATx cable is too long
•
HDMI/DVI cable is too long
•
Make sure the interconnection cable is not near any
power lines.
•
Check cable connections. Make sure ends are snapped-
in properly and completely.
•
Switch to shorter cable or lower resolution (see table on
page 10)
WARRANTY INFORMATION
The warranty period on this product (parts and labor) is two (2) years from the date of purchase. Please contact Network
Technologies Inc at
(800) 742-8324
(800-RGB-TECH) or
(330) 562-7070
or visit our website at
http://www.networktechinc.com/return-policy.html
for information regarding repairs and/or returns. A return authorization number
is required for all repairs/returns.
Manual 134 Rev. 7/13/11
