38
My-Netti.com
Model:
Netti Vision
Language:
English
Version:
2021-06
11.4 NETTI CUSTOMIZED /
INDIVIDUAL ADAPTATIONS
Netti customized / individual adaptations are
defined as all adjustments that are not included
in this manual. Individual adaptations made by
Alu Rehab are labelled with a unique NeC number
for identification.
Wheelchairs that are especially adjusted /adapted
by the customer cannot keep the CE mark given
by Alu Rehab A.S Norway.
If the adjustments are performed by other than
Alu Rehab approved dealers, the warranty given
by Alu Rehab A.S Norway will not be valid.
If there are any uncertainty about special fitting
and adaptations, please contact Alu Rehab A.S.
If you have different needs than what our
standard wheelchair program can cover,
please take contact with customer service
for eventually special adjustments or
individual solutions.
11.3 CLAIM
If a product has developed a fault during the
warranty period as result of a defect in design or
manufacturing, you may forward a warranty claim.
• Claims are to be forwarded as soon as a defect is
discovered and not later than 2 weeks after the
defect is discovered.
• Claims are to be addressed to the sales agent
of the wheelchair. Please note that sales
documentation has to be filled in and signed
correctly with serial number and eventually
NeC number in order to document time and
place of the purchase of the wheelchair.
• The sales agent and Alu Rehab are to decide
whether a defect is covered by the warranty.
The claimer will be informed about the decision
as soon as possible.
• If the claim is accepted, the sales agent and
Alu Rehab representative are to decide if the
product will be repaired, replaced or the
customer is entitled to a reduced price.
• If a warranty claim is judged to be invalid –
after careful inspection of the defect (defect
due to wrong use and / or lack of required
maintenance) you are free to decide if you want
to have the defect product repaired (if possible)
at your expense, or if you want to purchase
a new product.
Normal wear, incorrect use or incorrect
handling is not a reason for claims.
The user is responsible for the use,
maintenance and handling of the
wheelchair as described in the user
manual if claims are to be accepted.
