netta OL12-B015E, User Manual

Page: 21 / 24

18
7. TROUBLESHOOTING
SYMPTOM INSPECTION SOLUTION
The unit is not
operating.

Check the power connection in securely.

Insert the power cord securely into the
wall Outlet.

Check if the water level indicator lights
up?

Empty the water tank and reinstall
correctly.

Check the room temperature.

The range of operating temperature is
5-35
℃
.
There is little
formation of
condensate.

Check the air filter for dirt.

Clean the air filter as necessary.

Check if the air duct is blocked.

To clear the obstacle.

Check if the room temperature is below
20
℃
.

This is normal. Low humidity in low
temperature environment.

Set humidity level is higher than
current Humidity value.

Set the humidity level below current
humidity value.
Water Leakage

Overflow while moving the unit.

Empty the water tank before transport.

Check if the drain hose is kinked or
bends.

Straighten the hose to avoid a trap
existing.
Excessive Noise

Check if the unit is securely positioned.

Place the unit on horizontal and firm
ground.

Check if any loose, vibrating parts.

Secure and tight the parts.

Noise sounds like water flowing.

Noise comes from flowing refrigerant.
This is normal.
ERROR
CODES
E1

Humidity sensor dampened or failure.

To clean or replace the humidity sensor.
CL

Display when Room temperature is
below 5°C
（
41°F
）
.

Normal. The compressor stops, and the
fan keeps running.
CH

Display when Room temperature is
above35
℃（
95°F
）
.

Normal. The compressor stops, and the
fan keeps running.
LO

Display when Room relative humidity is
bellow 20%RH.

Normal. The compressor stops, and the
fan keeps running.
HI

Display when Room relative humidity is
above 95%RH.

Normal. The compressor and the fan
keep running.