Chapter 7: Troubleshooting
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79
Wireless-N 150 Router WNR612v2 User Manual
Obtaining an Internet IP Address
If your wireless router is unable to access the Internet, and your Internet light is amber, check
the wireless router to see if it is able to get an Internet IP address from your service provider.
Unless you have a static IP address, your wireless router automatically requests an IP
address from your service provider.
To check your wireless router’s Internet IP address:
1.
Log in to the wireless router.
2.
Select
Router Status
, under Maintenance in the main menu, to check that an IP address is
shown for the Internet Port. If 0.0.0.0 is shown, your wireless router has not obtained an IP
address from your service provider.
If your router is unable to obtain an IP address from the your service provider, the problem
might be one of the following:
•
You might need to force your cable or DSL modem to recognize your new router by
restarting your network, in the sequence described in the
NETGEAR Wireless Router
Setup Manual.
•
Your service provider might require a login. Ask your service provider whether they
require a PPP over Ethernet (PPPoE) login (see
Troubleshooting PPPoE
on page
79).
•
You might have incorrectly set the service name, user name or password. Review your
router’s
Basic Settings
screen.
•
Your service provider might check for your computer's host name. Assign the computer
Host Name of your ISP account to the wireless router on the
Basic Settings
screen.
•
Your service provider might only allow one Ethernet MAC address to connect to the
Internet, and check for your computer’s MAC address. If this is the case:
-
Inform your service provider that you have bought a new network device, and ask
them to use the wireless router’s MAC address, or
-
Configure your router to spoof your computer’s MAC address. On the
Basic Settings
screen in the Router MAC Address section, select “Use this Computer’s MAC
Address” and click
Apply.
Then restart your network in the correct sequence (see the
NETGEAR Wireless Router Setup Manual
for instructions).
Troubleshooting PPPoE
If you are using PPPoE, try troubleshooting your Internet connection.
To troubleshoot a PPPoE connection:
1.
Log in to the wireless router.
2.
Select
Router Status
under
Maintenance
on the main menu.
3.
Click
Connection Status
. If all of the steps indicate “OK,” then your PPPoE connection is up
and working.
If any of the steps indicate “Failed,” you can attempt to reconnect by clicking
Connect.
The wireless router will continue to attempt to connect indefinitely.
