NETGEAR RangeMax WPN311, User Manual

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4-1
v3.0, January 2007
Chapter 4
Troubleshooting
This chapter provides information about troubleshooting your WPN311 Wireless PCI Adapter. For
information about connecting to wireless networks and the Internet, see
“Connecting to Wireless
Networks and the Internet” on page 1-7 .
Troubleshooting Tips
Use the information below to solve common problems you may encounter. Also, refer to the
knowledge base on the NETGEAR website at
http://www.netgear.com/support/main.asp .
Table 4-1. Troubleshooting Tips
Problem Action
The LED is not lit. The WPN311 is not installed in the PCI slot properly or the
WPN311 software is not loaded.
• Remove and reinstall the WPN311.
• Check the Windows device manager to see if the WPN311
is recognized and enabled. Reload the WPN311 software, if
necessary.
• Try to install the WPN311 in a different PCI slot in your
computer if one is available.
The wireless LED blinks but the WPN311 is
not connected to an access point. The WPN311 is trying to connect to an access point, but
cannot.
• The access point may not be powered on.
• Or, the access point and the WPN311 are not configured
with the same wireless parameters. Check the SSID and
wireless security settings.
I cannot connect to an access point.
The access point is available and there is
good signal strength.
• If the access point is WPA-PSK protected, you need the
correct WPA-PSK passphrase. Otherwise, the WPN311 will
still be connected to the previous access point and you will
not be able to change to the WPA-PSK access point.
• If the access point is WEP protected (either 64 or 128 bit
encryption), you will be prompted to enter the WEP
encryption security information.