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NETGEAR Orbi Pro SRR60, User Manual

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NETGEAR Orbi Pro SRR60 User Manual Download Page 9

1

Overview

The Orbi Pro Tri-Band Mesh WiFi System creates dedicated high-speed WiFi connections
to your Internet service. The Orbi Pro router connects to your modem or gateway. The
Orbi Pro satellite extends the WiFi signal throughout your business, office, or home.

This chapter contains the following sections:

•

Supported Orbi Pro models

•

Orbi Pro router and satellite hardware overviews

•

LED behavior

•

Wall mount or ceiling mount your Orbi Pro router

•

Orbi Pro router label and Orbi Pro satellite label

•

Connect your Orbi Pro router

•

Place your satellite

•

Sync your Orbi Pro satellite

•

Manage and monitor your Orbi network with NETGEAR Insight

For more information about the topics covered in this manual, visit the support website
at support.netgear.com.

Note: This manual refers to the Orb Pro router as the

router

and refers to the Orbi Pro

satellite as the

satellite

.

Note: The Orbi Pro router does not support and does not pair with Orbi home satellites,
except for the Orbi Outdoor Satellite RBS50Y. The Orbi Pro satellite does not pair with
an Orbi home router.

9

Summary of Contents for Orbi Pro SRR60

Page 1: ...User Manual Orbi Pro Tri Band Mesh WiFi System Models Orbi Pro Router Model SRR60 Orbi Pro Satellite Model SRS60 NETGEAR Inc 350 E Plumeria Drive May 2021 San Jose CA 95134 USA 202 11824 08 ...

Page 2: ...y compliance information including the EU Declaration of Conformity visit https www netgear com about regulatory See the regulatory compliance document before connecting the power supply For NETGEAR s Privacy Policy visit https www netgear com about privacy policy By using this device you are agreeing to NETGEAR s Terms and Conditions at https www netgear com about terms and conditions If you do n...

Page 3: ...rbi Pro satellite model SRS60 on page 177 We made minor changes and adjustments to many other sections May 2021 202 11824 08 We added the following sections Enable the network access control list and specify the access rule on page 57 and subsections Manage the IoT WiFi network settings on page 91 and subsections Set up a guest WiFi network and captive portal on page 95 and Set up a guest WiFi net...

Page 4: ... from an Orbi Pro WiFi system 18 Sync an add on Orbi Pro satellite 19 Add satellites to your network using the router web interface 20 Manage and monitor your Orbi network with NETGEAR Insight 21 Chapter 2 Connect to the Orbi Pro Network and Access the Router Connect to the network for initial configuration 23 Wired connection 23 WiFi connection 23 WiFi connection using WPS 24 Types of logins 24 U...

Page 5: ...e or change the information for a device on a MAC ACL 54 Disable a MAC ACL for a specific network 55 Manage the Orbi network access control list 56 Enable the network access control list and specify the access rule 57 Manage the allowed devices on the network access control list 58 Manage the blocked devices on the network access control list 60 Use keywords to block Internet sites 61 Delete keywo...

Page 6: ...uest WiFi network with open access or password authentication 95 Set up a guest network with a captive portal 96 Set up Facebook Wi Fi 98 Manage the download bandwidth per SSID 100 Manage the advanced WiFi settings 102 Change the region of operation 102 Enable or disable SSID broadcast for a radio 103 Enable or disable 20 40 MHz coexistence for the 2 4 GHz radio 103 Enable or disable Wi Fi multime...

Page 7: ...ogs of router activity 131 Set up a syslog server 132 Monitor Internet traffic 133 Change the NTP server 135 Set your time zone manually 135 Manage the router configuration file 136 Back up settings 136 Manage the automatic backup options 137 Erase the current configuration settings 137 Restore configuration settings 138 Set up remote management 139 Use remote access 140 Chapter 7 Customize Intern...

Page 8: ...roubleshooting Quick tips 163 Sequence to restart your network 163 WiFi settings 163 Network settings 163 The router and satellite do not sync 163 You cannot log in to the router 165 You cannot access the Internet 165 Troubleshoot Internet browsing 166 Troubleshoot PPPoE 167 Troubleshoot WiFi connectivity 168 Troubleshoot your network using the ping utility 168 Test the LAN path to your router 169...

Page 9: ...our Orbi Pro router Orbi Pro router label and Orbi Pro satellite label Connect your Orbi Pro router Place your satellite Sync your Orbi Pro satellite Manage and monitor your Orbi network with NETGEAR Insight For more information about the topics covered in this manual visit the support website at support netgear com Note This manual refers to the Orb Pro router as the router and refers to the Orbi...

Page 10: ...ble at https www netgear com support Note To manage your Orbi Pro router and any Orbi Pro satellites that are connected to your Orbi Pro network you must manage them from your Orbi Pro router web interface Orbi Pro router and satellite hardware overviews The following sections display the hardware features available for the Orbi Pro router model SRR60 and Orbi Pro satellite model SRS60 Orbi Pro ro...

Page 11: ... and back views 1 Ring LED not shown in image 2 Sync button also used for WPS connection 3 Ethernet ports 4 Power On Off button and Power LED 5 DC Power connector 6 Reset button LED behavior When you sync an Orbi Pro satellite to the Orbi Pro router the LED behavior for a satellite that comes in an Orbi Pro WiFi system is different from the LED behavior for add on Orbi Pro satellites User Manual 1...

Page 12: ... normally Solid white The router is resetting to factory default settings Solid magenta The router cannot connect to the Internet See You cannot access the Internet on page 165 Router ring LED This satellite is included when you buy an Orbi router The ring LED is located on the top Pulsing white The satellite is booting Blue for three minutes The connection between the satellite and the router is ...

Page 13: ...ction between the satellite and the router is good Amber for three minutes The connection between the satellite and the router is fair Magenta The satellite is not connected to the router or is not getting an IP address Off The satellite synced to the router and is working normally Add on satellite ring LED Wall mount or ceiling mount your Orbi Pro router Your package contains wall mounting and ce...

Page 14: ... the provided screws 2 Attach the mount cover to the mount base 3 Use the wall anchors with screws to attach the wall bracket to the wall 4 Slide the mount base onto the wall bracket Ceiling mount your Orbi Pro The following instructions require a drop ceiling User Manual 14 Overview Orbi Pro Router Model SRR60 and Orbi Pro Satellite Model SRS60 ...

Page 15: ...ase with the provided screws 2 Attach the mount cover to the mount base 3 Attach the T bracket to the ceiling bracket with the T bracket screws 4 Loosen the screw so that the locking plate can slide 5 Secure the T bracket to the T bar and tighten the screw User Manual 15 Overview Orbi Pro Router Model SRR60 and Orbi Pro Satellite Model SRS60 ...

Page 16: ... the router s serial number The following is an example of what the router label might look like Figure 3 Orbi Pro router label The Orbi Pro satellite label shows the WiFi network name and password the satellite s MAC address and the satellite s serial number The following is an example of what the satellite label might look like User Manual 16 Overview Orbi Pro Router Model SRR60 and Orbi Pro Sat...

Page 17: ...service If your modem uses a battery backup remove the battery and then put the battery back in 2 Plug in and turn on your modem 3 Connect your modem to the Internet port of your router with the Ethernet cable that came with your router 4 Connect the power adapter to your router and plug the power adapter into an outlet 5 If the Power LED does not light press the Power On Off button on the rear pa...

Page 18: ...atellite 1 Place your satellite For more information see Place your satellite on page 18 2 Connect the satellite to a power source 3 If the Power LED on the back of the satellite does not light press the Power On Off button The satellite ring LED pulses white The satellite automatically finds the Orbi router s WiFi signal and attempts to sync to the Orbi router The satellite ring LED lights one of...

Page 19: ...To sync your add on Orbi Pro satellite 1 Place your satellite For more information see Place your satellite on page 18 2 Connect the satellite to a power source 3 If the Power LED on the back of the satellite does not light press the Power On Off button 4 Wait about two minutes for the satellite ring LED to light solid white 5 Press the Sync button on the back of the satellite and within two minut...

Page 20: ...is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select Add Orbi Pro Satellite The Place Your Satellite page displays 5 Follow the instructions about where to place your satellite at your location 6 Connect the satellite to a power source 7 If the Power LED on the back of the satellite does not light press ...

Page 21: ...ve the satellite closer to the router and try again Note The first time that you sync the satellite and the router the sync process can take up to five minutes because the router might automatically update the satellite s firmware Manage and monitor your Orbi network with NETGEAR Insight If you are a NETGEAR Insight Premium or Pro subscriber after you use the router web interface to set up your Or...

Page 22: ...es that are connected to your Orbi Pro network you must manage them from your Orbi Pro router web interface This chapter contains the following sections Connect to the network for initial configuration Types of logins Use a web browser to access the router Change the language Resolve a browser security warning 22 ...

Page 23: ...r Orbi router for the first time you can connect to the router s WiFi network by scanning the QR code on your router with the camera app on your mobile device To scan the QR code with your camera app your mobile device must have iOS version 11 or later or Android version 10 or later You can also manually find and select the Orbi router s WiFi network from your WiFi enabled computer or mobile devic...

Page 24: ... information contact your ISP WiFi network login Your router uses a preset WiFi network name SSID and password for WiFi access This information is on the router label During setup you can change the WiFi network name SSID and password for increased security Orbi Pro router login The password that logs you in to the router interface from a web browser as the admin The default password for initial l...

Page 25: ...outer with an Ethernet cable wired or wirelessly with the preset security settings listed on the label Note If you want to change the router s WiFi settings use a wired connection so the WiFi device that you are using for setup is not disconnected when the new WiFi settings take effect 3 Launch a web browser If your browser displays a security message see Resolve a browser security warning on page...

Page 26: ...ting is uncommon change its settings to obtain an IP address automatically from the router Log in to the Orbi router web interface When you log in to the Orbi the browser displays the router web interface You can use the router web interface to change the router or satellite settings To log in to your Orbi 1 Launch a web browser from a computer or mobile device that is connected to your Orbi netwo...

Page 27: ...f the Hyper Text Transfer Protocol HTTP The extra security of HTTPS requires your browser to verify that orbilogin com which is the same as 192 168 1 1 is safe As a result a security warning can display in your browser when you try to access that domain If such as security warning displays you cannot proceed but must take one of the following actions depending on the browser that you are using Goo...

Page 28: ...displays a There is a problem with this website s security certificate warning or a similar warning select Details Go on to the webpage Microsoft Internet Explorer If Microsoft Internet Explorer displays a There is a problem with this website s security certificate warning click the Continue to this website not recommended link User Manual 28 Connect to the Orbi Pro Network and Access the Router O...

Page 29: ...w Orbi to detect the Internet connection when you first access the router with a web browser You can also customize or specify your Internet settings This chapter contains the following sections Use the Internet Setup Wizard Manually set up the Internet connection Manage an IPv6 Internet connection Change the MTU size 29 ...

Page 30: ...ensitive The BASIC Home page displays 4 Select ADVANCED Setup Wizard The Setup Wizard page displays 5 Select the Yes radio button If you select No you are taken to the Internet Setup page see Manually set up the Internet connection on page 30 6 Click the Next button The Setup Wizard searches your Internet connection for servers and protocols to determine your ISP configuration and checks your oper...

Page 31: ...quired field For the other sections in this page the default settings usually work but you can change them 8 Select an Internet IP Address radio button Get Dynamically from ISP Your ISP uses DHCP to assign your IP address Your ISP automatically assigns these addresses Use Static IP Address Enter the IP address IP subnet mask and the gateway IP address that your ISP assigned The gateway is the ISP ...

Page 32: ...gin window but displays a security warning and does not let you proceed see Resolve a browser security warning on page 27 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select Internet The Internet Setup page displays 5 Select th...

Page 33: ...the ISP router to which your router connects 13 Select a Domain Name Server DNS radio button Get Automatically from ISP Your ISP uses DHCP to assign your DNS servers Your ISP automatically assigns this address Use These DNS Servers If you know that your ISP requires specific servers select this option Enter the IP address of your ISP s primary DNS server If a secondary DNS server address is availa...

Page 34: ... web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window displays If your browser does not display a login window but displays a security warning and does not let you proceed see Resolve a browser security warning on page 27 3 Enter the admin user name and password The user name is admin The password is the one that you specified the...

Page 35: ...ection for an IPv6 Internet connection To set up an IPv6 Internet connection through auto detection 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window displays If your browser does not display a login window but displays a security warning and does not let you proceed see Resolve a browser security warning on page 27 ...

Page 36: ...N devices but some IPv6 systems might not support the DHCPv6 client function Auto Config This is the default setting This setting specifies how the router assigns IPv6 addresses to the devices on your business network the LAN 7 Optional Select the Use This Interface ID check box and specify the interface ID to be used for the IPv6 address of the router s LAN interface If you do not specify an ID h...

Page 37: ...th of the prefix which is also indicated by the underline _ under the IPv6 address If no address is acquired the field displays Not Available 6 Optional In the DHCP User Class If Required field enter a host name If your ISP gave you a specific host name enter it here Otherwise leave this field blank 7 Optional In the DHCP Domain Name If Required field enter a domain name You can type the domain na...

Page 38: ...Internet connection The remote relay router is the router to which your router creates a 6to4 tunnel Make sure that the IPv4 Internet connection is working before you apply the 6to4 tunnel settings for the IPv6 connection To set up an IPv6 Internet connection by using a 6to4 tunnel 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com ...

Page 39: ... you know that your ISP requires specific servers select this option Enter the IP address of your ISP s primary DNS server If a secondary DNS server address is available enter it also 8 In the LAN Setup section select an IP Address Assignment radio button Use DHCP Server This method passes more information to LAN devices but some IPv6 systems might not support the DHCPv6 client function Auto Confi...

Page 40: ...ion 212 from the DHCPv4 option auto detect selects the IPv6 as 6rd Tunnel setting The router uses the 6rd option information to establish the 6rd connection Manual Mode Select 6rd If the router receives option 212 the fields are automatically completed Otherwise you must enter the 6rd settings To set up an IPv6 6rd Tunnel Internet connection 1 Launch a web browser from a computer or mobile device ...

Page 41: ...to assign your DNS servers Your ISP automatically assigns this address Use These DNS Servers If you know that your ISP requires specific servers select this option Enter the IP address of your ISP s primary DNS server If a secondary DNS server address is available enter it also 8 In the LAN Setup section select an IP Address Assignment radio button Use DHCP Server This method passes more informati...

Page 42: ...The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup IPv6 The IPv6 page displays 5 From the Internet Connection Type menu select Pass Through The page adjusts but no additional fields display 6 Click the Apply button Your settings are saved Set up an IPv6 fixed Intern...

Page 43: ...NS server that resolves IPv6 domain name records for the router Note If you do not specify the DNS servers the router uses the DNS servers that are configured for the IPv4 Internet connection on the Internet Setup page See Manually set up the Internet connection on page 30 7 In the LAN Setup section select an IP Address Assignment radio button Use DHCP Server This method passes more information to...

Page 44: ...se sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup IPv6 The IPv6 page displays 5 From the Internet Connection Type menu select DHCP The page adjusts The router automatically detects the information in the following fields Router s IPv6 Address on WAN This field shows the IPv6 address that is acquired for the router s WAN or Internet interface The number after the slash is t...

Page 45: ...rimary DNS server If a secondary DNS server address is available enter it also 9 In the LAN Setup section select an IP Address Assignment radio button Use DHCP Server This method passes more information to LAN devices but some IPv6 systems might not support the DHCPv6 client function Auto Config This is the default setting This setting specifies how the router assigns IPv6 addresses to the devices...

Page 46: ...the length of the prefix which is also indicated by the underline _ under the IPv6 address If no address is acquired the field displays Not Available Router s IPv6 Address on LAN This field shows the IPv6 address that is acquired for the router s LAN interface The number after the slash is the length of the prefix which is also indicated by the underline _ under the IPv6 address If no address is a...

Page 47: ...erver If a secondary DNS server address is available enter it also 8 In the LAN Setup section select an IP Address Assignment radio button Use DHCP Server This method passes more information to LAN devices but some IPv6 systems might not support the DHCPv6 client function Auto Config This is the default setting This setting specifies how the router assigns IPv6 addresses to the devices on your bus...

Page 48: ...splays only part of a web page Yahoo email MSN portal You use VPN and experience severe performance problems You used a program to optimize MTU for performance reasons and now you are experiencing connectivity or performance problems Note An incorrect MTU setting can cause Internet communication problems For example you might not be able to access certain websites frames within websites secure log...

Page 49: ...scribes common MTU sizes and applications Table 3 Common MTU sizes Application M T U The largest Ethernet packet size This setting is typical for connections that do not use PPPoE or VPN and is the default value for NETGEAR routers adapters and switches 1500 Used in PPPoE environments 1492 Maximum size to use for pinging Larger packets are fragmented 1472 Used in some DHCP environments 1468 Used i...

Page 50: ...e following sections Manage MAC access control lists for WiFi networks and the LAN Manage the Orbi network access control list Use keywords to block Internet sites Delete keywords that are used to block Internet sites Prevent blocking on a trusted computer Block services from the Internet Schedule when to block Internet sites and services Set up security event email notifications 50 ...

Page 51: ...a MAC ACL with a policy that allows access to a specific network devices on the MAC ACL are an exception to the default policy A device for which you place the MAC address on the MAC ACL is denied access to that network All other devices are allowed access to that network If you set up a MAC ACL with a policy that denies access to a specific network devices on the MAC ACL are an exception to the d...

Page 52: ...d password are case sensitive The BASIC Home page displays 4 Select ADVANCED Security MAC ACL The MAC ACL page displays 5 Go to the section for the network for which you want to set up a MAC ACL 6 For the specific network click the Enable MAC Access Control Disabled button The button changes to the green Enabled button Note If you enabled the network access control list see Enable the network acce...

Page 53: ... device that is connected to your Orbi network 2 Enter orbilogin com A login window displays If your browser does not display a login window but displays a security warning and does not let you proceed see Resolve a browser security warning on page 27 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The use...

Page 54: ... from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window displays If your browser does not display a login window but displays a security warning and does not let you proceed see Resolve a browser security warning on page 27 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time ...

Page 55: ...C ACL on the MAC ACL page Disable a MAC ACL for a specific network You can disable a MAC ACL that you already set up The devices are not removed from the MAC ACL but all devices on the MAC ACL can connect to the network for which you setup the MAC ACL even if the default policy of the MAC ACL is to deny access to the devices To disable a MAC ACL for a specific network 1 Launch a web browser from a...

Page 56: ...the LAN on page 51 A MAC ACL is specific to a particular WiFi network or to the wired network but is not based on devices that the router detects on the entire Orbi network With a MAC ACL you can allow or deny access to a device on a specific WiFi network or the wired network The network access control list and MAC ACLs are mutually exclusive Use either the network access control list or MAC ACLs ...

Page 57: ...r from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window displays If your browser does not display a login window but displays a security warning and does not let you proceed see Resolve a browser security warning on page 27 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time...

Page 58: ...e to access the Orbi network select the check box next to your computer or device in the table and click the ALLOW button To either continue to allow or to block other computers and devices that are connected or were connected select the check box next to the device in the table and click either the ALLOW button or the BLOCK button 9 Click the Apply button Your settings are saved Manage the allowe...

Page 59: ...d device name for the device that you want to allow c On the Add Allowed Device page click the Apply button The device is added to the allowed list on the Access Control page 7 To remove a device from the allowed list do the following a Select the check box for the device b Click the REMOVE FROM THE LIST button The device is removed from the allowed list 8 To change the information for a device on...

Page 60: ...he user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Security Access Control The Access Control page displays 5 Click the View list of blocked devices not currently connected to the network link The Access Control page displays A table displays the detected dev...

Page 61: ...e keywords to block certain Internet sites from your network You can use blocking all the time or based on a schedule To block Internet sites 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window displays If your browser does not display a login window but displays a security warning and does not let you proceed see Reso...

Page 62: ... list The keyword list supports up to 32 entries 8 Click the Apply button Keyword blocking takes effect Delete keywords that are used to block Internet sites To delete keywords that are used to block Internet sites 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window displays If your browser does not display a login win...

Page 63: ...ile device that is connected to your Orbi network 2 Enter orbilogin com A login window displays If your browser does not display a login window but displays a security warning and does not let you proceed see Resolve a browser security warning on page 27 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The ...

Page 64: ...time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Security Block Services The Block Services page displays 5 Specify when to block the services Per Schedule To block the services based on a schedule select the Per Schedule radio button For information about how to set the schedule see Schedule when to block Internet sites and servi...

Page 65: ...ters with consecutive IP addresses on your network All lP Addresses Block services for all computers on your network 10 Click the Add button Your settings are saved The Block Services page displays again and the added service displays in the table 11 Click the Apply button Your settings are saved Schedule when to block Internet sites and services When you schedule blocking the same schedule is use...

Page 66: ... hour blocking 6 Click the Apply button Your settings are saved Set up security event email notifications The router can email you its logs of router activity The log records router activity and security events such as attempts to access blocked sites or services To set up email notifications 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orb...

Page 67: ...t the My Mail Server requires authentication check box and do the following In the User Name field type the user name for the outgoing email server In the Password field type the password for the outgoing email server 10 To send alerts immediately select the Send Alerts Immediately check box Email alerts are sent immediately when someone attempts to visit a blocked site 11 To send logs based on a ...

Page 68: ...ter Manage reserved LAN IP addresses Manage custom static routes Change the admin WiFi network settings Manage the employee WiFi network settings Manage the IoT WiFi network settings Set up a guest WiFi network and captive portal Manage the download bandwidth per SSID Manage the advanced WiFi settings Use the router as a WiFi access point Set up router mode Check your Internet bandwidth Set up a b...

Page 69: ...ADVANCED Setup WAN Setup The WAN Setup page displays 5 View or change the following settings Disable Port Scan and DoS Protection DoS protection protects your LAN against denial of service attacks such as Syn flood Smurf Attack Ping of Death and many others Select this check box only in special circumstances Default DMZ Server This feature is sometimes helpful when you are playing online games or ...

Page 70: ...pplications from working Open NAT provides a much less secured firewall but allows almost all Internet applications to work Disable SIP ALG The application level gateway ALG for the Session Initiation Protocol SIP is enabled by default for enhanced address and port translation However some types of VoIP and video traffic might not work well when the SIP ALG is enabled For this reason the router pr...

Page 71: ...ord The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Dynamic DNS The Dynamic DNS page displays 5 Select the Use a Dynamic DNS Service check box 6 In the Service Provider list select NETGEAR 7 Select the No radio button 8 In the Host Name fie...

Page 72: ...d in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Dynamic DNS The Dynamic DNS page displays 5 Select the Use a Dynamic DNS Service check box 6 In the Service Provider list select your provider 7 Select the Yes radio button The page adjusts and displays the Show Status Cancel and Apply buttons 8 In the Host Name field type the host name...

Page 73: ...elect ADVANCED Advanced Setup Dynamic DNS The Dynamic DNS page displays 5 Change your DDNS account settings as necessary 6 Click the Apply button Your settings are saved Set up a default DMZ server The default DMZ server feature is helpful when you are using some online games and videoconferencing applications that are incompatible with Network Address Translation NAT The router is programmed to r...

Page 74: ...ning and does not let you proceed see Resolve a browser security warning on page 27 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup WAN Setup The WAN Setup page displays 5 Select the Default DMZ Server check ...

Page 75: ...address 192 168 1 1 Subnet mask 255 255 255 0 These addresses are part of the designated private address range for use in private networks and are suitable for most applications If your network requires a different IP addressing scheme you can change these settings You might want to change these settings if you need a specific IP subnet that one or more devices on the network uses or if you use co...

Page 76: ...g table periodically and incorporates information that it receives Out Only The router broadcasts its routing table periodically In Only The router incorporates the RIP information that it receives b Select the RIP version Disabled This is the default setting RIP 1 This format is universally supported It is adequate for most networks unless you are using an unusual network setup RIP 2 This format ...

Page 77: ...g and does not let you proceed see Resolve a browser security warning on page 27 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup LAN Setup The LAN Setup page displays 5 If you previously disabled the DHCP ser...

Page 78: ... computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window displays If your browser does not display a login window but displays a security warning and does not let you proceed see Resolve a browser security warning on page 27 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that yo...

Page 79: ...me that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup LAN Setup The LAN Setup page displays 5 In the Address Reservation section of the page click the Add button 6 In the IP Address field type the IP address to assign to the computer or server The page adjusts 7 Choose an IP address from the router s LAN subnet such as 192 168 1 x ...

Page 80: ... 4 Select ADVANCED Setup LAN Setup The LAN Setup page displays 5 Select the radio button next to the reserved address 6 Click the Edit button The Address Reservation page displays 7 Change the settings 8 Click the Apply button Your settings are saved Delete a reserved IP address entry To delete a reserved address entry 1 Launch a web browser from a computer or mobile device that is connected to yo...

Page 81: ...our router two implicit static routes were created A default route was created with your ISP as the gateway and a second static route was created to your local network for all 192 168 1 x addresses With this configuration if you try to access a device on the 134 177 0 0 network your router forwards your request to the ISP The ISP forwards your request to the other site where the firewall is likely...

Page 82: ...ge adjusts 6 In the Route Name field type a name for this static route for identification purposes only 7 To limit access to the LAN only select the Private check box If Private is selected the static route is not reported in RIP 8 Select the Active check box to make this route take effect 9 Type the IP address of the final destination 10 Type the IP subnet mask for this destination If the destina...

Page 83: ...elect ADVANCED Advanced Setup Static Routes The Static Routes page displays 5 In the table select the radio button for the route 6 Click the Edit button The Static Routes page adjusts 7 Edit the route information 8 Click the Apply button Your settings are saved Delete a static route To delete a static route 1 Launch a web browser from a computer or mobile device that is connected to your Orbi netw...

Page 84: ...labels are for your admin WiFi network When you log in to the router and change the WiFi settings the router automatically sends the new settings to the satellite Note The router web interface calls the admin WiFi network the Wireless 1 network Change the admin WiFi network name and channel If you change your WiFi settings make a note of the new settings and store it in a safe place where you can ...

Page 85: ... If this happens experiment with different channels to see which channel works best for your When you use multiple WiFi routers access points WiFi gateways satellites and extenders in your network you experience less interference if adjacent devices use different channels For example for the 2 4 GHz radio band we recommend a channel spacing with a minimum of four channels between adjacent devices ...

Page 86: ... user name and password are case sensitive The BASIC Home page displays 4 Select Wireless The Wireless Settings page displays the admin WiFi settings 5 Under Security Options select a WiFi security option WPA2 PSK AES The WPA2 option uses AES encryption This type of security allows only WiFi devices that support WPA2 to join the network When you select this option the Password Network Key field di...

Page 87: ...can specify the RADIUS server Do the following a In the IP address field enter the IP address of the RADIUS server to which the router must connect b In the Port field enter the port number that the router must use to communicate with the RADIUS server By default the port number is 1812 c In the Shared Secret field enter the password that the router must use to communicate with the RADIUS server T...

Page 88: ...et you proceed see Resolve a browser security warning on page 27 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select Wireless Wireless 2 The WiFi settings for the Wireless 2 network display on the page 5 To enable the Wireless ...

Page 89: ...owing Is your WiFi enabled computer or mobile device connected to another WiFi network in your area Some WiFi devices automatically connect to the first open network without WiFi security that they discover Is your computer or mobile device trying to connect to your network with its old settings before you changed the settings If so update the WiFi network selection in your computer or WiFi device...

Page 90: ...ly WPA select this radio button This option which uses AES and TKIP encryption allows WiFi devices that support WPA or WPA2 to join the network When you select this option the Password Network Key field displays Do the following a In the Password Network Key field enter the network key password that you want to use It is a text string from 8 to 63 characters b Write down the new password and keep ...

Page 91: ...t of things IoT devices and one for guest access When IoT devices connect to the IoT WiFi network they cannot see other devices that are connected to the network and cannot access the local area network LAN Note The router web interface calls the IoT WiFi network the Wireless 3 network Enable the IoT WiFi network and change the settings Before you can set up the IoT WiFi network you must enable it...

Page 92: ...cal network check box By default IoT devices are not allowed to see each other and access local resources on the Wireless 3 network 8 To change the Wireless 3 network name SSID type a new name in the Wireless 3 Network Name SSID field The name can be up to 32 characters long and it is case sensitive The default SSID is NETGEAR_IOT If you change the name make sure to write down the new name and kee...

Page 93: ...rk password or WPA settings 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window displays If your browser does not display a login window but displays a security warning and does not let you proceed see Resolve a browser security warning on page 27 3 Enter the admin user name and password The user name is admin The pass...

Page 94: ...Enterprise can provide a high level of security and allows WPA2 devices to connect to the network but WPA devices cannot connect Before a WiFi client can connect to the network the WiFi client must be configured on the RADIUS server and authenticated against the RADIUS server The router functions as the authenticator between the WiFi client and the RADIUS server which provides the actual authentic...

Page 95: ...isitors cannot see other devices that are connected to the guest portal or any other WiFi network on the router and they cannot access the local area network LAN Set up a guest WiFi network with open access or password authentication A guest WiFi network is also referred to as a guest portal To set up a guest network 1 Launch a web browser from a computer or mobile device that is connected to your...

Page 96: ...tton and specify a password in the field The password must be a minimum of 8 characters and can be a maximum of 64 characters Note In order for visitors to access the Internet they must enter this password in the guest portal 10 To set an expiration time for how long visitors can access the Internet select a time from the Expiration menu After visitors are authenticated they can access the Interne...

Page 97: ...o find your network and connect to it If you clear this check box that creates a hidden network 7 To change the network name type a new name in the Guest Portal Network Name SSID field The name can be up to 32 characters long and it is case sensitive If you change the name make sure to write down the new name and keep it in a safe place 8 In the Authentication Mode section select the Local radio b...

Page 98: ...age if one file is set to Default 16 To set up a redirect URL select the URL radio button and enter the URL for the page to which you want to redirect users to in the field After visitors agree to the terms and conditions they are redirected to this page 17 Click the APPLY button Your settings are saved Set up Facebook Wi Fi You can set up Facebook Wi Fi on your Orbi WiFi network to offer your cus...

Page 99: ... field The name can be up to 32 characters long and it is case sensitive If you change the name make sure to write down the new name and keep it in a safe place 8 In the Authentication Mode section select the Facebook Wi Fi radio button The page adjust and displays the Add Page button which is masked out until you click the Apply button 9 Click the Apply button Your settings are saved 10 Click the...

Page 100: ...dth per SSID You can set up four WiFi networks for your Orbi Pro WiFi 6 network one for administrative access one for employee access one for Internet of things IoT devices and one for guest access You can manage the download bandwidth per WiFi network SSID by assigning a percentage of the total bandwidth 100 percent to each SSID The available download bandwidth on an SSID determines the network p...

Page 101: ...d guest WiFi network All bandwidth ratios together must add up to 100 percent Similarly if you specify bandwidth ratios on the employee WiFi settings page IoT WiFi settings page or the guest WiFi network page they also apply to all other WiFi networks 5 Select the Enable Bandwidth per SSID check box In the Bandwidth per SSID graphic the colored icons are enabled 6 Specify the bandwidth ratios by m...

Page 102: ...uter in a region other than the regions listed in the menu If your country or region is not listed check with your local government agency To change the region of operation 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window displays If your browser does not display a login window but displays a security warning and do...

Page 103: ... and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Wireless Settings The Advanced Wireless Settings page displays 5 For a radio select or clear the Enable SSID Broadcast check box When this check box is selected which it is by de...

Page 104: ... 40 MHz coexistence and clearing this check box enables 20 40 MHz coexistence By default 20 40 MHz coexistence is enabled and the check box is selected 6 Click the Apply button Your settings are saved The 2 4 GHz radio restarts and WiFi clients might need to reconnect Enable or disable Wi Fi multimedia for a radio Wi Fi multimedia WMM prioritizes WiFi voice and video traffic over the WiFi link By ...

Page 105: ... Home page displays 4 Select ADVANCED Advanced Setup Wireless Settings The Advanced Wireless Settings page displays 5 For a radio select or clear the Enable WMM Wi Fi multimedia settings check box When this check box is selected which it is by default WMM is enabled 6 Click the Apply button Your settings are saved Change the CTS RTS threshold and preamble mode for a radio For most WiFi networks th...

Page 106: ...s page displays 5 In the CTS RTS Threshold 1 2347 field for a radio enter a value from 1 to 2437 The default value is 2347 CAUTION Incorrect settings might disable the WiFi function for the selected radio unexpectedly 6 From the Preamble Mode menu for a radio select Automatic Long Preamble or Short Preamble Long Preamble A long transmit preamble might provide a more reliable connection or a slight...

Page 107: ...assword The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Wireless Settings The Advanced Wireless Settings page displays 5 From the Transmit Power Control menu select 100 50 or 25 The default setting is 100 6 Click the Apply button Your setti...

Page 108: ...e a new backhaul password The backhaul password is a security key that is used in WiFi communication between the router and the satellite You can generate a new backhaul password After you generate a new backhaul password you must use the Sync button to build a new backhaul connection so that the router and satellite can communicate with each other using WiFi To generate a new backhaul password 1 ...

Page 109: ... To enable or disable implicit beamforming 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window displays If your browser does not display a login window but displays a security warning and does not let you proceed see Resolve a browser security warning on page 27 3 Enter the admin user name and password The user name is...

Page 110: ... password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Wireless Settings The Advanced Wireless Settings page displays 5 Select or clear the Enable Fast Roaming check box By default the check box is cleared and fast roaming is disabled 6 ...

Page 111: ...If you connected over WiFi to the network you are disconnected from the network and must reconnect Enable or disable Protected Management Frames Protected Management Frames PMF according to the 802 11w standard is a security feature that protects unicast and multicast management frames from being intercepted and changed for malicious purposes The PMF feature is disabled by default but you can enab...

Page 112: ... of the page make one of the following selections from the Protected Management Frames 802 11w menu Disabled PMF is disabled This is the default settings Optional PMF is optional for all WiFi networks Required PMF is required Your selection applies to all WiFi networks on the router and satellites 6 Click the Apply button Your settings are saved Use the router as a WiFi access point You can set up...

Page 113: ...Router AP Mode page displays 7 Select the AP Mode radio button The page adjusts 8 Select the IP address setting Get dynamically from existing router The other router on the network assigns an IP address to this router while this router is in AP mode Enable fixed IP settings on this device not recommended Use this setting if you want to manually assign a specific IP address to this router while it ...

Page 114: ...sitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Router AP Mode The Router AP Mode page displays 5 Select the Router Mode radio button The page adjusts 6 Click the Apply button Your settings are saved Check your Internet bandwidth You can use Ookla Speedtest to detect your Internet bandwidth To check your Internet bandwidth using Speedtest 1 Launch a web browser from a computer...

Page 115: ... directions on how to set up a bridge for IPTV and Internet service follow those directions Note This feature is only supported if the router is in router mode The Orbi Pro router is called the Base in the web interface Set up a bridge for a port group If the devices that are connected to the router s Ethernet port an IPTV device your ISP might require you to set up a bridge for a port group for t...

Page 116: ...p a bridge for a VLAN profile If the devices that are connected to the router s Ethernet LAN ports include an IPTV device your ISP might require you to set up a bridge for a VLAN profile for the router s Internet interface If you are subscribed to IPTV service the router might require a VLAN profile to distinguish between the Internet traffic and the IPTV traffic A bridge with a VLAN profile preve...

Page 117: ...ofile Rule page displays 8 Specify the settings as described in the following table Description Field This menu is set to Others and you cannot change it ISP Profile Enter a name for the VLAN profile The name can be up to 16 characters Name Enter a value from 1 to 4094 VLAN ID Enter a value from 0 to 7 Priority Select the check box for a wired Ethernet port If your device is connected to an Ethern...

Page 118: ...s the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup UPnP The UPnP page displays 5 Select the Turn UPnP On check box By default this check box is selected UPnP for automatic device configuration can be enabled or disabled If the Turn UPnP On check box is cleared the router does not...

Page 119: ...d correctly it might be necessary to increase this value 8 Click the Apply button The UPnP Portmap Table displays the IP address of each UPnP device that is accessing the router and which ports internal and external that device opened The UPnP Portmap Table also displays what type of port is open and whether that port is still active for each IP address 9 To refresh the information in the UPnP Por...

Page 120: ...Reset the admin password View router status and usage information Display Internet port statistics Check the Internet connection status View satellites WiFi devices and wired devices connected to the Orbi network View the satellite status in the satellite web interface View and manage logs of router activity Set up a syslog server Monitor Internet traffic Change the NTP server Set your time zone m...

Page 121: ...nd does not let you proceed see Resolve a browser security warning on page 27 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Firmware Update The Firmware Update page displays 5 In the Orbi Router Au...

Page 122: ...w firmware release notes to find out if you must reconfigure the router after updating Manually update firmware If a satellite is connected to your router you can log in to the router to manually upload the firmware on your satellite WARNING We recommend that you always update the firmware on your satellite first and then update your router Also do not update the firmware on your router and satell...

Page 123: ...e displays 4 Select ADVANCED Administration Firmware Update Manual Update The Firmware Update page displays 5 Select the check box next to your satellite s model name If you have more than one satellite only update one satellite at a time You must wait for the first satellite to finish updating before updating the next satellite 6 Click the Update button The Orbi satellite Firmware Update window o...

Page 124: ...ge 27 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Firmware Update Manual Update The Firmware Update page displays 5 Click the Browse button 6 Locate and select the router firmware file you downlo...

Page 125: ...new password twice 6 To be able to reset the password select the Enable Password Reset check box We recommend that you enable password reset 7 Click the Apply button Your settings are saved Enable admin password reset The router admin password is used to log in to your router web interface We recommend that you enable the password reset feature so that you can reset the password if it is forgotten...

Page 126: ... or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window displays If your browser does not display a login window but displays a security warning and does not let you proceed see Resolve a browser security warning on page 27 3 Click the Cancel button If password reset is enabled you are prompted to enter the router s serial number You can find the router s seri...

Page 127: ...u logged in The user name and password are case sensitive The BASIC Home page displays 4 Click the ADVANCED tab The ADVANCED Home page displays the router status Display Internet port statistics To display Internet port statistics 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and...

Page 128: ...orts Up Time The time elapsed since this port acquired the link Poll Interval The interval at which the statistics are updated in this page 6 To change the polling frequency enter a time in seconds in the Poll Interval field and click the Set Interval button 7 To stop the polling entirely click the Stop button Check the Internet connection status To check the Internet connection status 1 Launch a ...

Page 129: ... status of all items to 0 click the Release button 7 To refresh the page click the Renew button 8 To exit the page click the Close Window button View satellites WiFi devices and wired devices connected to the Orbi network You can view all satellites WiFi devices and wired devices that are connected to your Orbi network To view devices connected to your network 1 In the Connected Satellites section...

Page 130: ...ps The average rate in Mbps at which the device transmits TX and receives RX traffic Association Time The period in hours minutes and seconds that the device is connected to the WiFi network Link Status The quality and strength in dBm of the WiFi connection of the device 3 To update the page with the most recent information click the Refresh button View the satellite status in the satellite web in...

Page 131: ...rsions and the WiFi networks in the 2 4 GHz and 5 GHz bands 8 To view detailed information about devices that are connected to the satellite networks select Connected Devices The Connected Devices page displays For each device the page displays the IP address device name MAC address and connection type View and manage logs of router activity The log is a detailed record of the websites users acces...

Page 132: ...tions Attempted access to allowed sites Selected by default Attempted access to blocked sites and services Selected by default Connections to the Web based interface of this Router Selected by default Router operation startup get time etc Selected by default Known DoS attacks and Port Scans Selected by default Port Forwarding Port Triggering Selected by default Wireless access Selected by default ...

Page 133: ...lect the Enable Syslog radio button The Syslog fields become available 6 Specify the IP address and port number for the syslog server Syslog Server IP Address Enter the IP address of the syslog server on your network Syslog Port Enter the port number through with the router can reach the syslog server By default the port number is 514 7 Click the Apply button Your settings are saved The router sen...

Page 134: ...he restriction is applied to both incoming and outgoing traffic Select the Connection time control radio button and enter the allowed hours in the Monthly limit field 7 If your ISP charges for extra data volume when you make a new connection enter the extra data volume in MB in the Round up data volume for each connection by field 8 In the Traffic Counter section set the traffic counter to begin a...

Page 135: ...s the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration NTP Settings The NTP Settings page displays 5 Select the Set your preferred NTP server radio button 6 Enter the NTP server domain name or IP address in the NTP server field 7 Click the Apply button Your settings are saved Set you...

Page 136: ...ter in a configuration file You can back up save this file to your computer restore it or reset it to the factory default settings Back up settings To back up the router s configuration settings 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The...

Page 137: ...u logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Backup Settings The Backup Settings page displays 5 To let the router automatically back up configuration settings before a firmware upgrade select the Backup before upgrade check box 6 To schedule automatic backups next to Back up periodically enter the a number from 1 to 365 in...

Page 138: ...ssword is password and the LAN IP address is 192 168 1 1 DHCP is enabled Restore configuration settings To restore configuration settings that you backed up 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window displays If your browser does not display a login window but displays a security warning and does not let you p...

Page 139: ...at is connected to your Orbi network 2 Enter orbilogin com A login window displays If your browser does not display a login window but displays a security warning and does not let you proceed see Resolve a browser security warning on page 27 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and...

Page 140: ...TTPS access is 8443 You can enter a custom port number for the remote router access Choose a number from 1024 to 65535 but do not use the number of any common service port 8 Click the Apply button Your settings are saved Use remote access To use remote access 1 Launch a web browser on a computer that is not on your business network 2 Type your router s WAN IP address into your browser s address or...

Page 141: ... can use port forwarding and port triggering to set up rules for Internet traffic You need networking knowledge to set up these features This chapter includes the following sections Manage port forwarding to a local server Manage port triggering 141 ...

Page 142: ...ess feature See Manage reserved LAN IP addresses on page 79 3 Launch a web browser from a computer or mobile device that is connected to your Orbi network 4 Enter orbilogin com A login window displays If your browser does not display a login window but displays a security warning and does not let you proceed see Resolve a browser security warning on page 27 5 Enter the admin user name and password...

Page 143: ...password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 5 Select ADVANCED Advanced Setup Port Forwarding Port Triggering The Port Forwarding Port Triggering page displays 6 Leave the Port Forwarding radio button selected as the service type 7 Click the Add Custom Service ...

Page 144: ...ord are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Port Forwarding Port Triggering The Port Forwarding Port Triggering page displays 5 Leave the Port Forwarding radio button selected as the service type 6 In the table select the radio button next to the service name 7 Click the Edit Service button The Ports Custom Services page displays 8 Specify changes to any of...

Page 145: ... type 6 In the table select the radio button next to the service name 7 Click the Delete Service button Application example Make a local web server public If you host a web server on your local network you can use port forwarding to allow web requests from anyone on the Internet to reach your web server To make a local web server public 1 Assign your web server either a fixed IP address or a dynam...

Page 146: ...5 Your router performs Network Address Translation NAT on the source IP address and sends the reply through the Internet to the computer or WiFi device that sent the web page request Manage port triggering Port triggering is a dynamic extension of port forwarding that is useful in these cases An application must use port forwarding to more than one local computer but not simultaneously An applicat...

Page 147: ... 5 Select the Port Triggering radio button The page adjusts 6 Click the Add Service button The Port Triggering Services page displays 7 In the Service Name field type a descriptive service name 8 In the Service User menu select Any or select Single address and enter the IP address of one computer Any the default allows any computer on the Internet to use this service Single address restricts the s...

Page 148: ...that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Port Forwarding Port Triggering The Port Forwarding Port Triggering page displays 5 Select the Port Triggering radio button The page adjusts 6 Clear the Disable Port Triggering check box If this check box is selected the router does not use port triggering even if you spec...

Page 149: ...T on the source address and port and sends this request message through the Internet to the IRC server 4 Noting your port triggering rule and observing the destination port number of 6667 your router creates another session entry to send any incoming port 113 traffic to your computer 5 The IRC server sends a return message to your router using the NAT assigned source port for example port 33333 as...

Page 150: ...vate networking VPN This chapter explains how to set up and use VPN access This chapter includes the following sections Set up a VPN connection Specify VPN service in the router Install OpenVPN software Use a VPN tunnel on your Windows based computer Use VPN to access your Internet service at your business 150 ...

Page 151: ... your Internet account the VPN can use that IP address to connect to your business network Specify VPN service in the router You must specify the VPN service settings in the router before you can use a VPN connection To specify the VPN service 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window displays If your browser...

Page 152: ... your Windows based computer You must install this software on each Windows based computer that you plan to use for VPN connections to your router To install VPN client software on your Windows based computer 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window displays If your browser does not display a login window bu...

Page 153: ... client utility 9 In the Windows Installer section of the page double click the openVPN install xxx exe link 10 Download and install the Open VPN software on your computer click the openVPN install xxx exe file 11 Click the Next button 12 When prompted read the License Agreement and click the I Agree button 13 Leave the check boxes selected and click the Next button User Manual 153 Use VPN to Acce...

Page 154: ...bit system the VPN client is installed at C Programfiles OpenVPN config by default 18 For a client device with Windows modify the VPN interface name to NETGEAR VPN a On your computer go to the Networks page If you are using Windows 10 select Control Panel Network and Sharing Center Change adapter settings b In the local area connection list find the local area connection with the device name TAP W...

Page 155: ...the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup VPN Service The VPN Service page displays 5 Make sure that the Enable VPN Service check box is selected 6 Specify any VPN service settings on the page For more information see Specify VPN service in the router on page 151 7 Click the FOR MAC OS button to dow...

Page 156: ...IC Home page displays 4 Select ADVANCED Advanced Setup VPN Service The VPN Service page displays 5 Make sure that the Enable VPN Service check box is selected 6 Specify any VPN service settings on the page For more information see Specify VPN service in the router on page 151 7 Click the FOR SMART PHONE button to download the OpenVPN configuration files 8 On your iOS device download and install th...

Page 157: ... The BASIC Home page displays 4 Select ADVANCED Advanced Setup VPN Service The VPN Service page displays 5 Make sure that the Enable VPN Service check box is selected 6 Specify any VPN service settings on the page For more information see Specify VPN service in the router on page 151 7 Click the FOR SMART PHONE button to download the OpenVPN configuration files 8 On your Android device download an...

Page 158: ...is 192 x x x The most common IP schemes are 192 x x x 172 x x x and 10 x x x If you experience a conflict change the IP scheme either for your business network or for the network with the client VPN computer For information about changing these settings see Change the LAN TCP IP settings on page 75 To open a VPN tunnel 1 Launch the OpenVPN application with administrator privileges Figure 5 The Ope...

Page 159: ...ervices that you use at business For example you might have Internet subscriptions to applications that might work at your business but not in a different country Set up VPN client Internet access in the router By default the router is set up to allow VPN connections only to your business network referred as the home network in the following procedure but you can change the settings to allow Inter...

Page 160: ...utton and download the configuration files for your VPN clients 9 Unzip the configuration files and copy them to the folder where the VPN client is installed on your device For a client device with Windows 64 bit system the VPN client is installed at C Programfiles OpenVPN config by default Block VPN client Internet access in the router By default the router is set up to allow VPN connections only...

Page 161: ... FOR WINDOWS or FOR MAC0SX button and download the configuration files for your VPN clients 9 Unzip the configuration files and copy them to the folder where the VPN client is installed on your device For a client device with Windows 64 bit system the VPN client is installed at C Programfiles OpenVPN config by default Use a VPN tunnel to access your Internet service at your business To access your...

Page 162: ...ere check the NETGEAR support site at support netgear com for product and contact information This chapter includes the following sections Quick tips The router and satellite do not sync You cannot log in to the router You cannot access the Internet Troubleshoot Internet browsing Troubleshoot PPPoE Troubleshoot WiFi connectivity Troubleshoot your network using the ping utility 162 ...

Page 163: ...cess list Network settings Make sure that the network settings of the computer are correct Wired and wirelessly connected computers must use network IP addresses on the same network as the router The simplest way to do this is to configure each computer to obtain an IP address automatically using DHCP Some cable modem service providers require you to use the MAC address of the computer initially r...

Page 164: ... Amber The Orbi router and satellite successfully synced but the connection between the router and satellite is only fair Consider moving the Orbi satellite closer to the Orbi router Magenta The Orbi router and satellite did not sync 7 Do one of the following The sync failed If the sync failed try to sync again by repeating Step 5 and Step 6 If the sync keeps failing try a different location or po...

Page 165: ...an Ethernet cable If you changed the admin password and you forgot what it is see Reset the admin password on page 126 You cannot access the Internet Check your network and Internet connections 1 Make sure that your WiFi enabled computer or mobile device is connected to the Orbi network 2 If you are connected to Orbi but you cannot access the Internet check to see if your Internet connection is wo...

Page 166: ...only one Ethernet MAC address to connect to Internet and checks for your computer s MAC address do one of the following Inform your ISP that you bought a new network device and ask them to use the router s MAC address Configure your router to clone your computer s MAC address Troubleshoot Internet browsing If your router can obtain an IP address but your computer is unable to load any web pages fr...

Page 167: ... To troubleshoot a PPPoE connection 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window displays If your browser does not display a login window but displays a security warning and does not let you proceed see Resolve a browser security warning on page 27 3 Enter the admin user name and password The user name is admin ...

Page 168: ...upport the security that you are using for your WiFi network WPA or WPA2 To view the WiFi settings for the router use an Ethernet cable to connect a computer to a LAN port on the router Then log in to the router and select BASIC Wireless Note Be sure to click the Apply button if you change settings If you are trying to connect to the 5 GHz 1 or 5 GHz 2 band does your WiFi enabled computer or mobil...

Page 169: ...ollowing problems Wrong physical connections For a wired connection make sure that the numbered LAN port LED is lit for the port to which you are connected Check that the appropriate LEDs are on for your network devices If your router and computer are connected to a separate Ethernet switch make sure that the link LEDs are lit for the switch ports that are connected to your computer and router Wro...

Page 170: ...router is listed as the default gateway Check to see that the network address of your computer the portion of the IP address specified by the subnet mask is different from the network address of the remote device Check to see that your cable or DSL modem is connected and functioning If your ISP assigned a host name to your computer enter that host name as the account name on the Internet Setup pag...

Page 171: ...A Supplemental Information This appendix covers the following topics Factory settings Technical specifications 171 ...

Page 172: ...e following table shows the factory default settings for the Orbi Pro router Table 4 Factory default settings for the router Default Setting Feature Router login orbilogin com User login URL admin User name case sensitive password Login password case sensitive Internet connection Use default hardware address WAN MAC address 1500 WAN MTU size AutoSensing Port speed Local network LAN 192 168 1 1 LAN...

Page 173: ...d Broadcast SSID Auto1 Transmission speed United States in the US Otherwise varies by region Country region Auto RF channel 2 4 GHz fronthaul Auto RF channel 2 4 GHz backhaul Channel 48 for NA AU and CA Channel 36 for EU RF channel 5 GHz fronthaul Channel 48 for NA AU and CA Channel 36 for EU RF channel 5 GHz backhaul 1 Maximum wireless signal rate derived from IEEE Standard 802 11 specifications ...

Page 174: ...work LAN 192 168 1 250 LAN IP 255 255 255 0 Subnet mask Enabled DHCP server 192 168 1 2 to 192 168 1 254 DHCP range 192 168 1 2 DHCP starting IP address 192 168 1 254 DHCP ending IP address Disabled DMZ GMT for WW except NA and GR GMT 1 for GR GMT 8 for NA Time zone Disabled Time zone adjusted for daylight saving time Disabled SNMP Firewall Disabled except traffic on port 80 the HTTP port Inbound ...

Page 175: ...Hz backhaul Channel 48 for NA AU and CA Channel 36 for EU RF channel 5 GHz fronthaul Channel 48 for NA AU and CA Channel 36 for EU RF channel 5 GHz backhaul 2 Maximum wireless signal rate derived from IEEE Standard 802 11 specifications Actual throughput can vary Network conditions and environmental factors including volume of network traffic building materials and construction and network overhea...

Page 176: ...um relative humidity noncondensing Operating humidity 1 Ethernet Internet port with an RJ 45 receptacle The port supports 10BASE T 100BASE TX or 1000BASE T WAN 3 Ethernet LAN ports with RJ 45 receptacles The ports support 10BASE T 100BASE TX and 1000BASE T LAN Maximum wireless signal rate complies with the IEEE 802 11 standard 3 WiFi 2 4 GHz Max 400 Mbps 5 GHz Fronthaul Max 866 Mbps 5 GHz Backhaul...

Page 177: ...tic emissions 3 Maximum wireless signal rate derived from IEEE Standard 802 11 specifications Actual throughput can vary Network conditions and environmental factors including volume of network traffic building materials and construction and network overhead lower actual data throughput rate Technical specifications for Orbi Pro satellite model SRS60 The following table shows the technical specifi...

Page 178: ...he amount of WiFi network traffic generated by each node typically 50 70 nodes 2 4 GHz 127 5 GHz front haul 127 Maximum number of computers per wireless network 2 412 2 462 Operating frequency range 2 4 GHz US 2 412 2 472 GHz Operating frequency range 2 4 GHz Europe ETSI 5 18 GHz 5 24 GHz 5 745 GHz 5 825 GHz Operating frequency range 5 GHz US 5 18 GHz 5 24 GHz 5 26 GHz 5 32 GHz 5 5 GHz 5 7 GHz Ope...

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