NETGEAR MR1100 User Manual Download Page 1

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Nighthawk LTE Mobile
Hotspot Router

User Manual

Model MR1100

September 2017
202-11799-01

350 E. Plumeria Drive
San Jose, CA 95134
USA

Summary of Contents for MR1100

Page 1: ...Nighthawk LTE Mobile Hotspot Router User Manual Model MR1100 September 2017 202 11799 01 350 E Plumeria Drive San Jose CA 95134 USA ...

Page 2: ...oad firmware updates Compliance For regulatory compliance information visit http www netgear com about regulatory See the regulatory compliance document before connecting the power supply Trademarks NETGEAR Inc NETGEAR and the NETGEAR Logo are trademarks of NETGEAR Inc Any non NETGEAR trademarks are used for reference purposes only 2 Nighthawk LTE Mobile Hotspot Router Model MR1100 ...

Page 3: ...obile Router 17 Use a Web Browser to Access the Mobile Router 18 Chapter 3 Manage Battery Usage and Charging Extend Battery Life 21 Recharge the Battery 21 Quick Charge the Battery 21 Recharge the Battery From a Wall Socket 22 Recharge the Battery From a Computer USB Port 23 Use the USB Type C Cable to Charge Only 23 Use the Mobile Router to Jump Boost Another Device 24 Change the LCD Screen Displ...

Page 4: ...s 41 Set Up a Schedule for Internet Access 42 Edit a Schedule Rule 43 Delete a Schedule Rule 43 Enable SIM Security 44 Enable SIM Security From the NETGEAR Mobile App 44 Enable SIM Security From a Web Browser 44 Enable Port Forwarding 45 Set Up Port Filtering 46 Enable DMZ 46 Chapter 6 Specify Mobile Router Network Settings Select a WiFi Profile 49 Select a WiFi Profile From the NETGEAR Mobile App...

Page 5: ...pp 64 View a Network Map From a Web Browser 65 View Connected Devices 65 View the Connected Devices On the LCD 65 View the Connected Devices From the NETGEAR Mobile App 65 View the Connected Devices From a Web Browser 66 Update the Mobile Router Firmware 66 Update Firmware From an Alert 66 Update Firmware From the NETGEAR Mobile App 66 Update the Firmware From the Web Page 67 Change the admin Pass...

Page 6: ...dows Vista or Windows XP device 79 How do I find my computer s IP address on a Windows 8 device 79 How do I find my computer s IP address on a Mac OS X device 79 How do I find my computer s IP address on devices running other operating systems 79 How do I find a device s MAC address 80 How do I find a device s MAC address on a Windows 7 Vista or XP device 80 How do I find a device s MAC address on...

Page 7: ...cro SIM Card and the Battery Download the NETGEAR Mobile App Power On Your Mobile Router Set Up the Mobile Router Firmware updates with new features and bug fixes are available at downloadcenter netgear com Some products regularly check the site and download new firmware or you can check for and download new firmware manually If the features or behavior of your product does not match what is descr...

Page 8: ...hargeable battery included with the mobile router Wall socket using the AC adapter and USB cable USB port on your computer Top Front View The following figure shows the top front view of the mobile router 2 3 1 Figure 1 Mobile router buttons and features Description Number LCD screen 1 Power button 2 LED 3 Power Button Use the Power button to wake the mobile router and to power the device on and o...

Page 9: ...h between screens Status LED The status LED indicates the mobile router s connection status Table 2 LED indicator patterns What the Pattern Means LED The mobile router is ready Slow blue blink The mobile router is transferring data Fast blue blink The mobile router is not ready Slow amber blink LCD Screen The LCD screen displays information shown in the following figure 1 2 3 4 5 Figure 2 LCD scre...

Page 10: ... information about charging a smartphone see Use the Mobile Router to Jump Boost Another Device on page 24 USB type C port Connect the USB type C cable that came in the package to recharge the battery or for a tethered connection to a computer For more information about recharging the battery see Recharge the Battery From a Wall Socket on page 22 and Recharge the Battery From a Computer USB Port o...

Page 11: ...connection see Use the USB Type C Cable to Charge Only on page 23 TS9 antenna connectors Two SMK TS9 connectors for an optional MIMO antenna For more information about connecting an external antenna see External Antennas on page Optional Accessories The following optional accessories are also supported Optional micro SD card sold separately Optional antennas sold separately For more information vi...

Page 12: ...gn the battery connectors and insert the battery 5 f you purchased a micro SD card insert the card into the micro SD slot 6 Replace the mobile router cover Download the NETGEAR Mobile App The NETGEAR Mobile app lets you set up the mobile router After initial setup you can use the app to view or change the mobile router settings You can also use it to play and share media and enable the travel rout...

Page 13: ...ue 2 To view the WiFi name and password press and quickly release the Power button to toggle through the mobile router LCD displays Set Up the Mobile Router If you are at home we recommend that you use web browser access to set up the mobile router but you can also use the NETGEAR Mobile app to set up the mobile router Get Started 13 Nighthawk LTE Mobile Hotspot Router Model MR1100 ...

Page 14: ...ser name and to change the WiFi name and WiFi password The default password for the admin user name is attadmin We strongly recommend that you change this password to a more secure password Note 4 Follow the onscreen instructions to set up your mobile router Use the Mobile App to Set Up the Mobile Router To set up the mobile router 1 Launch the NETGEAR Mobile app The app prompts you to change the ...

Page 15: ...nect to the Mobile Router This chapter covers the following topics Connect to the Mobile Router Network Use the NETGEAR Mobile App to Access the Mobile Router Use a Web Browser to Access the Mobile Router 15 ...

Page 16: ...t to the WiFi network 1 Make sure that the mobile router is powered on its LED is lit 2 Check to make sure that WiFi is enabled on your computer or mobile device and search for WiFi networks See the following table or the manual for your WiFi enabled device for further details on searching for WiFi networks Instructions Device Click the Internet Access icon which is usually found on the bottom rig...

Page 17: ...during Ethernet offloading For more information about offloading see Offload Your Mobile Internet Connection on page 30 Note Use the NETGEAR Mobile App to Access the Mobile Router You use the NETGEAR Mobile app to set up the mobile router After initial setup you can launch the app again and use it to log in to the mobile router to view or change its settings To log in to the mobile router from the...

Page 18: ...displays the icons shown in the following table Description Icon Description Icon Storage WiFi Security Offloading Network Map Number of connected devices Settings Messages Power Media Use a Web Browser to Access the Mobile Router When you connect to the network either with WiFi or with a tethered connection you can use a web browser to access the mobile router to view or change its settings Conne...

Page 19: ...nected to your network launch a web browser 2 Enter http 192 168 1 1 A login window opens 3 Enter the router user name and password The user name is admin The user name and password are case sensitive Connect to the Mobile Router 19 Nighthawk LTE Mobile Hotspot Router Model MR1100 ...

Page 20: ...er includes the following sections Extend Battery Life Recharge the Battery Use the Mobile Router to Jump Boost Another Device Change the LCD Screen Display Battery Tips General Battery Safety Appropriate Batteries and Chargers Battery Disposal 20 ...

Page 21: ...settings Remove the USB storage device Remove the SD card Recharge the Battery The battery comes partially charged You can recharge the battery from a wall socket or from the USB port on your computer Recharging from a wall socket is faster than recharging from a USB port Turn off USB tethering if you only want to charge your mobile router with your computer For more information see Turn Off USB T...

Page 22: ...does not charge check the following Is the mobile router hot If you are in a low coverage area are transferring a lot of data or left the mobile router in a hot location the internal temperature of the mobile router can rise above 45 C In these conditions the battery cannot be charged due to safety limits with lithium ion battery technology Make sure that the USB cable and the AC wall charger are ...

Page 23: ...router and specify a setting so that the USB type C cable is used only for charging and not to access the mobile router using a web browser You might want to do this if you are using the Ethernet port and a wall socket is not available to charge the mobile router To specify a USB type C cable charge only setting 1 From a computer that is connected to your network launch a web browser 2 Enter http ...

Page 24: ...ion to access the mobile router with a web browser Use the Mobile Router to Jump Boost Another Device If your smartphone or other device is low on or out of battery power you can give it a boost by connecting it to the mobile router s USB port A connector Figure 4 Jump boost begins automatically once the devices are connected Manage Battery Usage and Charging 24 Nighthawk LTE Mobile Hotspot Router...

Page 25: ...the screen brightness move the slider Change the LCD Screen Time Out and Brightness From a Web Browser To change the screen time out 1 From a computer that is connected to your network launch a web browser 2 Enter http 192 168 1 1 A login page displays 3 Enter the administrator login password The password is case sensitive The dashboard displays 4 Select SETTINGS Advanced Settings Device The Devic...

Page 26: ...ures and faster battery power consumption Streaming large amounts of data affects the power consumption and reduces the operating time of the battery General Battery Safety Observe the following guidelines Stop using a battery if its case appears damaged swollen or compromised Examples include but are not limited to leaking odors dents corrosion rust cracks swelling melting and scratches Do not ex...

Page 27: ... and chargers If you are unsure about whether a replacement battery or charger is compatible contact NETGEAR Quick Charge 2 0 enabled devices must be paired with Quick Charge 2 0 certified adapters Battery Disposal Follow disposal regulations in your region and handle batteries safely Observe the following guidelines Disposal regulations vary by region Dispose of old batteries and equipment in com...

Page 28: ...lains how to manage your mobile router Internet connection The chapter covers the following topics View Your Data Usage on page 29 Offload Your Mobile Internet Connection on page 30 Specify Cellular Settings on page 33 Enable VPN Service on page 35 28 ...

Page 29: ...ew Data Usage on the Mobile Router LCD To view estimated data usage on the mobile router LCD To wake the device press the Power button The LCD shows the estimated data usage for the current billing cycle 2 85GB out of 4 0GB in the previous figure If you use a prepaid SIM card the LCD displays data usage in a different way Note Manage Your Internet Connection 29 Nighthawk LTE Mobile Hotspot Router ...

Page 30: ... computer that is connected to your network launch a web browser 2 Enter http 192 168 1 1 A login page displays 3 Enter the administrator login password The password is case sensitive The mobile router dashboard displays the estimated data usage in the right pane 4 To view more details click the CHECK MY ACCOUNT link Offload Your Mobile Internet Connection Data offloading lets you transfer the mob...

Page 31: ...t configure the mobile router for 2 4 GHz access only Dual band access is not supported for WiFi offloading You cannot use an Ethernet connection and a tethered connection at the same time Figure 6 Tethered access is not supported during Ethernet offloading Enable Data Offloading From the NETGEAR Mobile App To enable data offloading from the NETGEAR mobile app 1 Launch the NETGEAR Mobile app on yo...

Page 32: ...creen displays the SSID of the active WiFi network Enable WiFi Data Offloading From a Web Browser To enable WiFi data offloading 1 From a computer that is connected to your network launch a web browser 2 Enter http 192 168 1 1 A login page displays 3 Enter the administrator login password The password is case sensitive The dashboard displays 4 Select SETTINGS Setup Data Offloading The Data Offload...

Page 33: ...ays 5 Select the Enable check box 6 Select the Ethernet radio button By default the Ethernet radio button is selected 7 Click the Apply button Your settings are saved Specify Cellular Settings You can specify cellular network settings for the mobile router Specify Cellular Settings From the NETGEAR Mobile App To specify cellular settings 1 On your smartphone connect to the mobile router s WiFi net...

Page 34: ...ings 1 From a computer that is connected to your network launch a web browser 2 Enter http 192 168 1 1 A login page displays 3 Enter the administrator login password The password is case sensitive The dashboard displays 4 Select SETTINGS Advanced Settings Cellular 5 Change the settings as needed 6 To add an Access Point Name APN with its profile settings do the following Manage Your Internet Conne...

Page 35: ... page also displays a check box next to the new APN name This check box lets you select the APN so that you can delete it The page does not display a check box next to the default APN name because you cannot delete that APN Note 7 Click the Apply button Your settings are saved Enable VPN Service To connect to a corporate network using VPN you must first enable VPN service Manage Your Internet Conn...

Page 36: ... 192 168 1 1 A login page displays 3 Enter the administrator login password The password is case sensitive The dashboard displays 4 Select SETTINGS Advanced Settings Other 5 Select the VPN Service Enable check box 6 Click the Apply button Your settings are saved Manage Your Internet Connection 36 Nighthawk LTE Mobile Hotspot Router Model MR1100 ...

Page 37: ...t This chapter includes the following sections Set Up Parental Controls on page 38 Access Control on page 39 Turn Off USB Tethering on page 40 Manage Website Filters on page 41 Set Up a Schedule for Internet Access on page 42 Enable SIM Security on page 44 Enable Port Forwarding on page 45 Set Up Port Filtering on page 46 Enable DMZ on page 46 37 ...

Page 38: ...ssword is case sensitive The dashboard displays 4 Select SETTINGS Security Parental Controls The Parental Controls page displays 5 Select the Enable check box Because Live Parental Controls uses free OpenDNS accounts you must log in or create a free account 6 Log in to your OpenDNS account If you already own an OpenDNS account log in to your account If you do not own an OpenDNS account click the S...

Page 39: ...ow list on or off tap the Allow only in list slider 8 To add a device to the list tap and select the device The device is added to the list 9 To remove a device from the list select the device and then tap the trash can The device is removed from the list Set Up Access Control From a Web Browser To set up access control 1 From a computer that is connected to your network launch a web browser 2 Ent...

Page 40: ...e the mobile router battery at the same time Figure 7 Mobile router tethered to a laptop computer Turn off USB tethering if you only want to charge your mobile router with your computer Turn Off USB Tethering From the NETGEAR Mobile App To turn off tethering 1 On your smartphone connect to the mobile router s WiFi network 2 Launch the NETGEAR Mobile app 3 Swipe down The dashboard displays 4 Tap Se...

Page 41: ...nrestricted The website filtering does not apply to unrestricted devices To set up a website filter 1 From a computer that is connected to your network launch a web browser 2 Enter http 192 168 1 1 A login page displays 3 Enter the administrator login password The password is case sensitive The dashboard displays 4 Select SETTINGS Security Website Filters The Website Filters page displays 5 Select...

Page 42: ... for Internet Access To set up a schedule for Internet access 1 From a computer that is connected to your network launch a web browser 2 Enter http 192 168 1 1 A login page displays 3 Enter the administrator login password The password is case sensitive The dashboard displays 4 Select SETTINGS Security Schedule The Schedule page displays 5 Select the Enable check box 6 To add a schedule rule click...

Page 43: ... displays 6 Change the settings 7 Click the SAVE button Your settings are saved Delete a Schedule Rule To delete a schedule rule 1 From a computer that is connected to your network launch a web browser 2 Enter http 192 168 1 1 A login page displays 3 Enter the administrator login password The password is case sensitive The dashboard displays 4 Select SETTINGS Security Schedule The Schedule page di...

Page 44: ...7 Enter a PIN 8 Tap OKAY Your settings are saved If you enter an incorrect PIN three times the SIM is blocked If the SIM is blocked contact your network service provider to receive a PUK number to unblock the SIM Enable SIM Security From a Web Browser To enable SIM security 1 From a computer that is connected to your network launch a web browser 2 Enter http 192 168 1 1 A login page displays 3 Ent...

Page 45: ...page displays 3 Enter the administrator login password The password is case sensitive The dashboard displays 4 Select SETTINGS Router Port Forwarding The Port Forwarding page displays 5 Select the Enable radio button The Port Forwarding list displays Incoming traffic is forwarded to specific ports and devices on your network using their local IP addresses 6 To add a port forwarding address click t...

Page 46: ...CE page displays 7 Enter the following port forwarding information Service Name Enter a descriptive name Port Enter the port number that the application uses Protocol If you are unsure select TCP 8 Click the ADD button Your settings are saved Enable DMZ In a demilitarized zone DMZ network configuration a computer runs outside the firewall in the DMZ This computer intercepts incoming Internet traff...

Page 47: ...er the IP address of the computer to which you want all data sent If the mobile router is tethered using a USB cable this address is 192 168 1 4 If the mobile router is connected using WiFi the first WiFi client s IP address is usually 192 168 1 74 7 Click the Apply button Your settings are saved Control Internet Access 47 Nighthawk LTE Mobile Hotspot Router Model MR1100 ...

Page 48: ...settings The chapter covers the following topics Select a WiFi Profile on page 49 Manage WiFi Settings on page 50 Use WPS to Connect to the Mobile Router WiFi Network on page 51 Universal Plug N Play on page 52 Enable IP Pass Through Mode on page 53 Specify the IP Addresses That the Mobile Router Assigns on page 54 Disable the DHCP Server Feature in the Mobile Router on page 54 48 ...

Page 49: ...isconnected and might need to be reconnected Note Select a WiFi Profile From the NETGEAR Mobile App To select a WiFi profile 1 On your smartphone connect to the mobile router s WiFi network 2 Launch the NETGEAR Mobile app 3 Swipe down The dashboard displays 4 Tap Settings 5 Tap WiFi 6 Tap WiFi Profiles The WiFi Profiles displays 7 Tap a WiFi network to select it 8 Tap SAVE Your settings are saved ...

Page 50: ... app 1 On your smartphone connect to the mobile router s WiFi network 2 Launch the NETGEAR Mobile app 3 Swipe down The dashboard displays 4 Tap WiFi The WiFi page displays 5 Change the settings Your settings are saved Specify WiFi Settings From a Web Browser To select a WiFi profile or create a custom profile on the mobile router web page 1 From a computer that is connected to your network launch ...

Page 51: ...and connect or you can use WPS If the device is WPS enabled you can use the WPS method to connect the device without using the WiFi password Use WPS From the NETGEAR Mobile App To add a WPS enabled WiFi device from the NETGEAR Mobile app 1 On your smartphone connect to the mobile router s WiFi network 2 Launch the NETGEAR Mobile app 3 Swipe down The dashboard displays 4 Tap WiFi The WiFi page disp...

Page 52: ...mputers access the network and connect to other devices as needed UPnP devices can automatically discover the services from other registered UPnP devices on the network UPnP is beneficial when you use applications such as multiplayer gaming peer to peer connections or real time communications such as instant messaging or remote assistance By default UPnP is enabled in the mobile router Turn UPnP O...

Page 53: ...To turn off the mobile router functionality and assign the network IP address directly to the attached device enable IP pass through If you make this change the attached device restarts using a different driver configuration WARNING If you enable this feature WiFi is disabled and you must use a USB cable to tether the device This feature is available to Windows computer users If you are a Mac user...

Page 54: ...hat is connected to your network launch a web browser 2 Enter http 192 168 1 1 A login page displays 3 Enter the administrator login password The password is case sensitive The dashboard displays 4 Select SETTINGS Setup Router Setup The ROUTER SETUP page displays 5 Enter the starting IP address and the ending IP address 6 Click the Apply button Your settings are saved Disable the DHCP Server Featu...

Page 55: ...age displays 5 Clear the Use NETGEAR Mobile as DHCP server check box 6 Click the Apply button Your settings are saved 7 Optional If this service is disabled and no other DHCP server is on your network set your computer IP addresses manually so that they can access the mobile router Specify Mobile Router Network Settings 55 Nighthawk LTE Mobile Hotspot Router Model MR1100 ...

Page 56: ...rt a USB storage device in the mobile router USB type A port and you can install a micro SD card in the mobile router The chapter includes the following sections Manage Shared Storage Devices on page 57 Install a Micro SD Card on page 58 View Storage Device Usage and Capacity on page 59 Manage Files on the Mobile Router on page 59 Play Media on page 61 56 ...

Page 57: ...w to format a USB storage device using a Windows or Mac computer consult the help instructions for your computer or operating system You might need to use a specific application to format a USB storage device CAUTION Formatting a USB storage device erases all its content Connect a USB Storage Device You can access and share a USB storage device connected to the mobile router USB type A port If you...

Page 58: ...er or device Note Formatting the USB storage device erases all data on the device Install a Micro SD Card Micro SD cards are sold separately To install the micro SD card 1 Obtain a micro SD card sold separately 2 Make sure that power to the mobile router is off 3 Remove the cover on the bottom of the mobile router Place your thumbs on the arrows on the cover and press down while sliding the cover ...

Page 59: ... using a web browser the NETGEAR Mobile app or a desktop application such as Windows File Explorer or MacOS Finder Upload Media Files to Mobile Router Storage You can upload media files to either a micro SD card or a USB storage device connected to the mobile router Micro SD cards and USB drives are sold separately To upload media files onto a storage device 1 Insert the storage device into the mo...

Page 60: ...l Files on USB You can now manage files on the SD card or the USB storage device Use Windows File Explorer to Manage Files on the Mobile Router You can manage files on the mobile router by using Windows File Explorer To use Windows File Explorer to manage files on the mobile router 1 On your Windows based computer connect to the mobile router s WiFi network 2 Open Windows File Explorer 3 Enter 192...

Page 61: ...displays categories of supported media types to play back You can connect any DLNA compatible client to the mobile router This includes computers running Windows Media Player and other DLNA enabled devices such as smart TVs To play media using the NETGEAR Mobile app 1 On your smartphone connect to the mobile router s WiFi network 2 Launch the NETGEAR Mobile app 3 Swipe down The dashboard displays ...

Page 62: ...page 63 View WiFi Details on page 64 View a Network Map on page 64 View Connected Devices on page 65 Update the Mobile Router Firmware on page 66 Change the admin Password on page 67 Manage SMS Messages on page 68 Manage the LED Settings on page 69 Back Up and Restore the Mobile Router Settings on page 69 Factory Reset on page 71 Reboot the Mobile Router on page 72 Power Off the Mobile Router on p...

Page 63: ... the status of your modem router View Mobile Router Device Status From the NETGEAR Mobile App To view device status 1 On your smartphone connect to the mobile router s WiFi network 2 Launch the NETGEAR Mobile app 3 Swipe down The dashboard displays 4 Tap Settings The Settings page displays 5 Tab About The About page displays View Mobile Router Device Status From a Web Browser To view device status...

Page 64: ...e password is case sensitive The dashboard displays 4 Select SETTINGS Mobile Router Status WIFI DETAILS The WIFI DETAILS page displays View a Network Map The network map shows the status of your mobile router network and your Internet connection View a Network Map From the NETGEAR Mobile App To view a network map 1 On your smartphone connect to the mobile router s WiFi network 2 Launch the NETGEAR...

Page 65: ...ile router View the Connected Devices On the LCD To view the connected devices from the LCD To wake the device press the Power button The screen shows the number of connected devices View the Connected Devices From the NETGEAR Mobile App To view the connected devices from the NETGEAR Mobile app 1 On your smartphone connect to the mobile router s WiFi network 2 Launch the NETGEAR Mobile app 3 Swipe...

Page 66: ... available the mobile router displays an alert You can also check for updates manually without receiving an alert Update Firmware From an Alert To update the firmware 1 Open the alert 2 Click the Download button When the download completes the mobile router displays an alert with an Install now button 3 Click the Install now button The update installs The mobile router reboots automatically and us...

Page 67: ... update completes the mobile router reboots Change the admin Password The admin password is used to log in to the mobile router with the user name admin This password is not the one that you use for WiFi access When you used the NETGEAR Mobile app to set up the mobile router you changed the admin password To change it again you must use web browser access from a computer The ideal password contain...

Page 68: ...ll text of a message tap the message 6 To delete a message tap and hold the message to select it and then tap the Delete button The message is deleted View or Delete Messages From a Web Browser To view or delete SMS messages from the mobile router web page 1 From a computer that is connected to your network launch a web browser 2 Enter http 192 168 1 1 A login page displays 3 Enter the administrat...

Page 69: ...ply button Your settings are saved Back Up and Restore the Mobile Router Settings You can back up and restore mobile router settings Backing up and restoring is useful if you use more than one device and you want the same settings on all of your devices You can also save your settings before resetting to factory defaults or changing the settings Back Up the Mobile Router Settings To back up mobile...

Page 70: ...ogin password The password is case sensitive The dashboard displays 4 Select SETTINGS Administration Backup 5 Select the export cfg file to restore using one of the following methods To browse and select a local file click the Choose File button To select a backup file from the network click the UPLOAD button By default mobile router setting files are saved to your Downloads folder 6 Click the Ope...

Page 71: ... resets and returns to its factory settings Factory Reset From a Web Browser To perform a factory reset 1 From a computer that is connected to your network launch a web browser 2 Enter http 192 168 1 1 A login page displays 3 Enter the administrator login password The password is case sensitive The dashboard displays 4 Select SETTINGS Administration Factory Reset The Factory Reset page displays 5 ...

Page 72: ...5 Locate the Reset button 6 With a sharp object such as a paperclip press and hold the Reset button for five seconds The mobile router returns to factory settings 7 Replace the cover on the back of the mobile router Reboot the Mobile Router You can reboot the mobile router from the NETGEAR mobile app or from a web browser Reboot the Mobile Router From the NETGEAR Mobile App To reboot the mobile ro...

Page 73: ...k the REBOOT button The mobile router reboots Power Off the Mobile Router You can use the Power button on the mobile router to turn it off or you can log in to the mobile router with a browser and shut down the mobile router Power Off the Mobile Router Manually To power off the mobile router manually Press and hold the Power button on the device for a few seconds Power Off the Mobile Router From t...

Page 74: ...icon The menu opens 5 Select Power Off 6 When prompted click the SHUTDOWN button The mobile router powers off View Details About Your Mobile Router You can view details about your device such as the model number software version and IMEI International Mobile Equipment Identity View Mobile Router Details From the NETGEAR Mobile App To view details about your device from the NETGEAR Mobile app 1 On ...

Page 75: ... that is connected to your network launch a web browser 2 Enter http 192 168 1 1 A login page displays 3 Enter the administrator login password The password is case sensitive The dashboard displays 4 Select SETTINGS About The About page displays Manage Your Mobile Router Network 75 Nighthawk LTE Mobile Hotspot Router Model MR1100 ...

Page 76: ...et on page 77 Why is the signal indicator always low on page 77 Why is the download or upload speed slow on page 77 What do I do if I forget my admin login password on page 78 How do I disconnect from the mobile broadband network on page 78 The LCD is not lit How do I know if the mobile router is still powered on on page 78 How do I find my computer s IP address on page 78 How do I find a device s...

Page 77: ... area Make sure that your SIM card is active and enabled with data services Wait one to two minutes for the mobile router to initialize Confirm that your account is activated and that no other Internet connections are active Switch your mobile router off and on and restart your computer or WiFi device Why is the signal indicator always low Your mobile router s reception is poor Try moving it to a ...

Page 78: ...age displays 3 Enter the mobile router password The password is case sensitive The dashboard displays 4 Select SETTINGS Advanced Settings Cellular The Network Settings page displays 5 Clear the Data check box 6 Click the Apply button Your settings are saved The LCD is not lit How do I know if the mobile router is still powered on The LCD dims to save energy The LED continues to blink slowly to ind...

Page 79: ...ms bar click the Search icon 2 Select Command Prompt 3 At the command prompt enter ipconfig and press Enter 4 Write down the IP address for the entry that relates to the WiFi network connection The IP address might be listed under IPv4 Address or something similar How do I find my computer s IP address on a Mac OS X device To find the IP address on a Mac OS X device 1 From the Apple menu select Sy...

Page 80: ...ter button 3 Write down the physical address for the entry that relates to the wireless network connection It appears as a series of numbers and letters This is the MAC address of your wireless adapter How do I find a device s MAC address on a Windows 8 device To find the MAC address on a Windows 8 device 1 In the Charms bar click the Search icon 2 Select Command Prompt 3 At the command prompt ent...

Page 81: ...me Products link search for your network service provider and select your mobile router from the list of products to do the following Update the firmware on your device if an update is available View a tutorial Learn tips and tricks at netgear com learningcenter mobile to get the most from your mobile router Information about accessories is available at netgear com XXXXaccessories Frequently Asked...

Page 82: ...the following topics Diagnostics on page 83 The WiFi Network Name Is Not in the List of Networks on page 83 The No Signal Icon Displays on page 83 Cannot Log In to the Mobile Router Using a VPN on page 83 The Mobile Router Cannot Connect to a Computer Running Windows Vista on page 84 The Mobile Router Does Not Connect to the Cellular Network on page 84 82 ...

Page 83: ... Power button to wake the mobile router If the mobile router is tethered to your computer make sure that WiFi is set to stay on when the mobile router is tethered See Use the USB Type C Cable to Charge Only on page 23 The No Signal Icon Displays If the No Signal icon displays on either the LCD or the mobile router web page make sure that you are in your network service provider s coverage area Can...

Page 84: ...ervice provider If you use a prepaid SIM card make sure that the account balance is positive If your mobile router still does not connect you might need to create or update the default connection profile To check the default connection profile settings 1 From a computer that is connected to your network launch a web browser 2 Enter http 192 168 1 1 A login page displays 3 Enter the mobile router p...

Page 85: ...A Specifications This appendix covers the following topics Mechanical Specifications on page 86 Environmental Specifications on page 86 Supported RF Bands on page 86 85 ...

Page 86: ...storage temperatures Temperature Environment 0 C to 35 C 32 F to 95 F Operating temperature 10 C to 60 C 14 F to 140 F Storage temperature Supported RF Bands Table 5 Supported RF bands Bands Technology 1800 700 1800 2600 2600 700 2600 2600 700 1800 2600 1800 2600 2600 700 2600 2600 MHz 4G LTE CA 700 900 1800 2100 2600 MHz 4G LTE 850 900 1900 2100 MHz 3G Specifications 86 Nighthawk LTE Mobile Hotsp...

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