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genie ADVANCED Home 

45

 JWNR2010v5 N300 Wireless Router

Leave the MTU unchanged unless one of these situations occurs:

•

You have problems connecting to your ISP or other Internet service, and technical 
support of either the ISP or NETGEAR recommends changing the MTU setting. These 
web-based applications might require an MTU change:

-

A secure website that does not open, or displays only part of a web page

-

Yahoo email

-

MSN portal

-

America Online’s DSL service

•

You use VPN and have severe performance problems.

•

You used a program to optimize MTU for performance reasons, and now you have 
connectivity or performance problems.

If you suspect an MTU problem, a common solution is to change the MTU to 1400. If you are 
willing to experiment, you can gradually reduce the MTU from the maximum value of 1500 
until the problem goes away.

The following table describes common MTU sizes and applications. 

Table 3.  Common MTU sizes

 

MTU

Application

1500

The largest Ethernet packet size. This value is the typical setting for non-PPPoE, 
non-VPN connections, and is the default value for NETGEAR routers, adapters, and 
switches.

1492

Used in PPPoE environments.

1472

Maximum size to use for pinging. (Larger packets are fragmented.)

1468

Used in some DHCP environments.

1460

Usable by AOL if you do not have large email attachments, for example.

1436

Used in PPTP environments or with VPN.

1400

Maximum size for AOL DSL.

576

Typical value to connect to dial-up ISPs.

To change the MTU size:

1. 

Log in to the router.

For more information, see 

Log In to Your Router After Installation 

on page

 

18.

2. 

Select 

ADVANCED > Setup > WAN Setup

. 

The WAN Setup screen displays.

3. 

In the 

MTU Size

 field, enter a new size from 64 through 1500.

4. 

Click the 

Apply

 button.

Your changes are saved.

Summary of Contents for JWNR2010v5

Page 1: ...350 East Plumeria Drive San Jose CA 95134 USA January 2014 202 11341 02 JWNR2010v5 N300 Wireless Router User Manual ...

Page 2: ...isit http support netgear com Phone US Canada only 1 888 NETGEAR Phone Other Countries Check the list of phone numbers at http support netgear com general contact default aspx Compliance For regulatory compliance information visit http www netgear com about regulatory See the regulatory compliance document before connecting the power supply Trademarks NETGEAR the NETGEAR logo and Connect with Inno...

Page 3: ... Security Settings 16 Types of Logins and Access 16 NETGEAR genie Setup 17 Log In to Your Router After Installation 18 Upgrade Router Firmware 18 BASIC Home Screen 19 Change the Password 20 Password Recovery 21 Add Wireless Devices or Computers to Your Network 22 Manual Method 22 Wi Fi Protected Setup Method 23 Chapter 3 genie BASIC Settings Internet Setup 25 Basic Wireless Settings 28 Security Op...

Page 4: ...9 Set Up the WPS Settings 60 Wireless Distribution System 61 Set Up the Base Station 62 Set Up a Repeater 63 Static Routes 65 Universal Plug and Play 67 Chapter 7 Monitoring Router Status and Usage Information Screen 70 Router Information Pane 71 Internet Port Pane 71 Statistics 72 Connection Status 73 Wireless Settings Pane 75 Guest Network Pane 75 Chapter 8 Troubleshooting Quick Tips 78 Sequence...

Page 5: ...Internet Browsing 82 Troubleshoot a PPPoE Internet Connection 83 Changes Not Saved 84 Wireless Connectivity 84 Troubleshoot Your Network Using the Ping Utility 84 Test the LAN Path to Your Router 84 Test the Path from Your Computer to a Remote Device 85 Appendix A Supplemental Information Factory Settings 88 Technical Specifications 89 ...

Page 6: ...e Features Position Your Router Cable Your Router Verify the Cabling For more information about the topics covered in this manual visit the support website at http support netgear com Firmware updates with new features and bug fixes are made available from time to time at downloadcenter netgear com Some products can regularly check the site and download new firmware or you can check for and downlo...

Page 7: ...Power adapter Figure 1 Package contents Your box contains the following items JWNR2010v5 N300 Wireless Router AC power adapter plug varies by region Installation guide Hardware Features Before you cable your router take a moment to become familiar with the label and the front and back panels Pay particular attention to the LEDs on the front panel ...

Page 8: ...Hardware Setup 8 JWNR2010v5 N300 Wireless Router Front Panel The router front panel has the following status LEDs Ethernet ports 1 4 LEDs WiFi LED Internet LED Power LED Figure 2 Front pane ...

Page 9: ... address was received the router is ready to transmit data Off No Ethernet cable is connected between the router and the modem WiFi Solid green The wireless radio is operating Off The wireless radio is off Ethernet ports 1 4 Solid green The Ethernet port has detected a 100 Mbps link with an attached device Off The Ethernet port has not detected a link with an attached device Hardware Setup 9 JWNR2...

Page 10: ...button Figure 3 Back panel Table 2 Back panel port button and connector descriptions Port or Connector Description Ethernet ports Four local area networks LAN Ethernet ports for connecting the router to your local computers Internet port Ethernet port for connecting the router to a cable broadband modem or DSL broadband modem The Internet port is also referred to as the WAN port ...

Page 11: ...routers repeaters WiFi range extenders or any other device that emits a wireless signal for network access To position your router 1 Place your router near the center of the area where your computers and other devices operate and within line of sight to your wireless devices 2 Make sure that the router is within reach of an AC power outlet and near Ethernet cables for wired computers 3 Place the r...

Page 12: ... 5 Place the router away from large metal surfaces large glass surfaces and insulated walls such as these Solid metal door Aluminum studs Fish tanks Mirrors Brick Concrete To prepare your router for installation 1 Carefully peel off the protective film covering your router 2 Place your router in a suitable area for installation near an AC power outlet and accessible to the Ethernet cables for your...

Page 13: ...d the cable or DSL broadband modem and provides detailed illustrations 1 Unplug and turn off the cable or DSL broadband modem 2 If your modem has a backup battery remove it 3 Locate the Ethernet cable 1 that connects your computer to the modem 2 1 1 2 4 Disconnect the cable from the modem 2 You connect it to the router later 5 Insert an Ethernet cable into your modem and into the router s Internet...

Page 14: ...ou are ready to start your network It is important that you start your network in the correct sequence To start your network 1 Power on the modem 2 After the modem turns on connect the router s power adapter to an AC outlet and then to the AC power connector on the back of the router Verify the Cabling Verify that your router is cabled correctly and the cables are attached securely by checking the...

Page 15: ...scribed in the installation guide and in the previous chapter in this book This chapter contains the following sections Router Setup Preparation Types of Logins and Access NETGEAR genie Setup Log In to Your Router After Installation Upgrade Router Firmware BASIC Home Screen Change the Password Password Recovery Add Wireless Devices or Computers to Your Network ...

Page 16: ... your computer to access the Internet When you start an Internet application your router automatically logs you in You might need the following information to set up your router The ISP configuration information for your DSL account ISP login name and password Fixed or static IP address settings special deployment by ISP this situation is rare Wireless Devices and Security Settings Make sure that ...

Page 17: ... your browser to display the NETGEAR genie screen For more information see Log In to Your Router After Installation on page 18 4 Follow the onscreen instructions to complete the NETGEAR genie setup NETGEAR genie guides you through connecting the router to the Internet If the browser cannot display the web page do the following Make sure that the computer is connected to one of the four Ethernet po...

Page 18: ...dmin The default password is password The user name and password are case sensitive Note The router user name and password are different from the user name and password for logging in to your Internet connection For more information see Types of Logins and Access on page 16 4 Click the OK button Upgrade Router Firmware When you set up your router and are connected to the Internet the router automa...

Page 19: ...that lets you see the status of your Internet connection and network at a glance You can click any of the sections of the dashboard to view more detailed information The left column has the menus You can use the ADVANCED tab to access more menus and screens Menus Click the ADVANCED tab to view more Dashboard details Click to view Help Language Figure 5 Router BASIC Home screen with dashboard langu...

Page 20: ... connection Change the Password The default password that you use to log in to the router is admin NETGEAR recommends that you change this default password to a secure password Changing the default password is not the same as changing the password for wireless access The label on your router shows your unique wireless network name SSID and the passphrase also referred to as the wireless network pa...

Page 21: ...hange the password for the router s user name of admin Then you have an easy way to recover the password when it is forgotten This recovery process is supported in Internet Explorer Firefox and Chrome browsers but not in the Safari browser To set up password recovery 1 Log in to the router For more information see Log In to Your Router After Installation on page 18 2 Select ADVANCED Administration...

Page 22: ...s Devices or Computers to Your Network Choose either the manual or the WPS method to add wireless devices and other equipment to your wireless network For information about how to set up a guest network see Guest Network on page 35 Manual Method To connect manually 1 Open the software that manages your wireless connections on the wireless device laptop computer gaming device iPhone that you want t...

Page 23: ...quipment is not compatible with WPS WPS does not support WEP security You cannot use WPS to connect a WEP client to the router s WiFi network WPS works only with WPA2or WPA wireless security To use WPS to join the wireless network 1 Press and hold the WPS Reset button on the back of the router with the end of a paper clip or a similar object for one to three seconds The WiFi LED blinks 2 Within tw...

Page 24: ...Internet connection and network This chapter describes the features that are available from the genie BASIC Home screen This chapter contains the following sections Internet Setup Basic Wireless Settings Attached Devices Guest Network ...

Page 25: ...lect BASIC Internet The following screen displays The fields that display in the Internet Setup screen depend on whether your Internet connection requires a login 3 Select the Yes or No radio button Yes Select the tunneling protocol and enter the login name and password for your ISP If you want to change the login time out enter a new value in minutes No Enter the account and domain names only if ...

Page 26: ...the Internet port Some ISPs register the MAC address of the network interface card in your computer when your account is first opened They accept traffic only from the MAC address of that computer This feature allows your router to use your computer s MAC address this situation is also called spoofing or cloning Select one of the following radio buttons Use Default Address Use the default MAC addr...

Page 27: ...Select one of the following radio buttons Get Automatically from ISP Your ISP uses DHCP to assign your DNS servers Your ISP automatically assigns these IP addresses Use These DNS Servers If you know that your ISP does not automatically transmit DNS addresses to the router during login select this radio button and enter the IP address of your ISP primary DNS server If a secondary DNS server address...

Page 28: ... and password on the router label The preset SSID and password are uniquely generated for every device to protect and maximize your wireless security WARNING NETGEAR recommends that you do not change your preset security settings If you do decide to change your preset security settings make a note of the new settings and store it in a safe place where you can easily find it Note If you use a wirel...

Page 29: ...in the North America market only Channels 1 through 11 can be operated Do not change the channel unless you experience interference shown by lost connections or slow data transfers If this happens experiment with different channels to see which is the best The default setting is Auto which means that the router selects a channel automatically Note When you use multiple access points it is better i...

Page 30: ...reless network password or network key The security that you select encrypts data transmissions and ensures that only trusted devices receive authorization to connect to your network For more information about changing the wireless security options and password see Security Options on page 31 Note The WEP option displays only if you select Up to 54 Mbps from the Mode list WARNING NETGEAR recommend...

Page 31: ...i Fi Protected Access version 2 WPA2 data encryption provides strong data security with Advanced Encryption Standard AES encryption This is the preset wireless security that is enabled by default WPA2 provides the most reliable security This option supports speeds of up to 300 Mbps If not all clients in your network support WPA2 select WPA PSK WPA2 PSK mixed mode WPA PSK TKIP WPA2 PSK AES WPA PSK ...

Page 32: ...hentication and data encryption mode that is superseded by WPA PSK and WPA2 PSK WEP supports speeds of up to 54 Mbps and does not function with WPS However if you set up a wireless distribution system see Wireless Distribution System on page 61 WEP is the only security that can be supported Note The WEP option displays only if you select Up to 54 Mbps from the Mode list To configure the WEP securi...

Page 33: ...encryption 128 bit Standard WEP encryption using 104 128 bit encryption This selection provides higher encryption security 7 Depending on the authentication type generate the key automatically or enter it manually If the authentication type is Automatic a In the Passphrase field enter a passphrase b Click the Generate button For 64 bit WEP four different WEP keys are generated For 128 bit WEP only...

Page 34: ...work To view the devices that are connected to your networks 1 Log in to the router For more information see Log In to Your Router After Installation on page 18 2 Select BASIC Attached Devices A screen similar to the following displays The Wired Devices and Wireless Devices tables show the following information number The order in which the device joined the network IP Address The IP address that ...

Page 35: ...erent guest networks To set up a guest network 1 Log in to the router For more information see Log In to Your Router After Installation on page 18 2 Select BASIC Guest Network 3 The Guest Network Settings screen displays 4 Select a radio button next to the guest network profile that you want to set up 5 Enter a name for the guest network in the Name SSID field The guest network name is case sensit...

Page 36: ...t just Internet access This check box is selected by default Enable Wireless Isolation If this check box is selected wireless devices that join the network can use the Internet but cannot access each other or access Ethernet devices on the network By default this check box is cleared 7 Select a security option for the guest network The security options that are available for the wireless guest net...

Page 37: ...e screen This chapter contains the following sections Setup Wizard WPS Wizard WAN Setup LAN Setup The following menu selections that you can access from the ADVANCED Home screen are described in separate chapters Administration For information see Chapter 5 Administration Advanced Setup For information see Chapter 6 Advanced Settings ...

Page 38: ...ter you have set up the router the genie installation process no longer launches automatically but you can launch the Setup Wizard manually To launch the Setup Wizard 1 Log in to the router For more information see Log In to Your Router After Installation on page 18 2 Select ADVANCED Setup Wizard The following screen displays 3 Select the Yes radio button and click the Next button ...

Page 39: ...re the router myself radio button the Internet Setup screen displays For information about the Internet Setup screen see Internet Setup on page 25 The Setup Wizard searches your Internet connection for servers and protocols to determine your ISP configuration When the Setup Wizard is successful the following screen displays ...

Page 40: ...uter or other wireless device to your network On the client you must either press its WPS button or locate its WPS PIN To use the WPS Wizard 1 Log in to the router For more information see Log In to Your Router After Installation on page 18 2 Select ADVANCED WPS Wizard The following screen displays 3 Click the Next button ...

Page 41: ...n method do the following a Either click the WPS radio button on this screen or press the WPS button that is on the front panel of the router see Front Panel on page 8 b Within two minutes go to the client and press its WPS button to let the client join the network You do not need to enter a password PIN Number To use the PIN method do the following a Select the PIN Number radio button The screen ...

Page 42: ...he front of the router blinks green When the router establishes a WPS connection the LED is solid green and the router WPS screen displays a confirmation message d To add another WPS client to your network repeat this procedure WAN Setup You can configure the Internet WAN port To change the WAN settings 1 Log in to the router For more information see Log In to Your Router After Installation on pag...

Page 43: ...how the router processes inbound traffic Secured NAT provides a secured firewall to protect the computers on the LAN from attacks from the Internet but might prevent some Internet games point to point applications or multimedia applications from functioning By default the Secured radio button is selected Open NAT provides a much less secured firewall but allows almost all Internet applications to ...

Page 44: ...ult DMZ server 1 Log in to the router For more information see Log In to Your Router After Installation on page 18 2 Select ADVANCED Setup WAN Setup The WAN Setup screen displays 3 Select the Default DMZ Server check box 4 Type the IP address 5 Click the Apply button Your changes are saved Change the MTU Size The maximum transmission unit MTU is the largest data packet a network device transmits W...

Page 45: ...rom the maximum value of 1500 until the problem goes away The following table describes common MTU sizes and applications Table 3 Common MTU sizes MTU Application 1500 The largest Ethernet packet size This value is the typical setting for non PPPoE non VPN connections and is the default value for NETGEAR routers adapters and switches 1492 Used in PPPoE environments 1472 Maximum size to use for pin...

Page 46: ...55 255 0 These addresses are part of the designated private address range for use in private networks and are suitable for most applications If your network requires the use of a different IP addressing scheme change the settings in the LAN Setup screen Note If you change the LAN IP address of the router while connected through the browser you are disconnected If this situation occurs you must ope...

Page 47: ...packets Both is the default setting With the Both or Out Only setting the router broadcasts its routing table periodically With the Both or In Only setting the router incorporates the RIP information that it receives RIP Version This setting controls the format and the broadcasting method of the RIP packets that the router sends It recognizes both formats when receiving By default the RIP function...

Page 48: ... part of the same IP address subnet as the router s LAN IP address Using the default addressing scheme the default range is 192 168 1 2 192 168 1 254 although you might want to save part of this range for devices with fixed addresses Starting IP Address Specify the start of the range for the pool of IP addresses in the same subnet as the router The IP address 192 168 1 2 is the default starting ad...

Page 49: ...ed to computers or servers that require permanent IP settings To reserve an IP address 1 Log in to the router For more information see Log In to Your Router After Installation on page 18 2 Select ADVANCED Setup LAN Setup The LAN Setup screen displays 3 In the Address Reservation section of the screen click the Add button The following screen displays 4 In the IP Address field type the IP address t...

Page 50: ...nfiguration and force a DHCP release and renew To edit or delete a reserved address entry 1 Log in to the router For more information see Log In to Your Router After Installation on page 18 2 Select ADVANCED Setup LAN Setup The LAN Setup screen displays 3 In the Address Reservation Table select the radio button next to the address that you want to edit or delete and do one of the following To dele...

Page 51: ... network This chapter includes the following sections Manually Update the Router Firmware Manage the Configuration File For information about changing the password of your router see Change the Password on page 20 For information about upgrading or checking the status of your router over the Internet see Universal Plug and Play on page 67 ...

Page 52: ...router 1 Log in to the router For more information see Log In to Your Router After Installation on page 18 2 Select ADVANCED Administration Firmware Update A screen similar to the following displays 3 Click the Check button If new firmware is available the router detects it and displays the Firmware Update Assistant screen 4 To update the router to the new firmware click the Yes button 5 To upload...

Page 53: ...utes and the upgrade process typically takes about one minute To determine whether you need to reconfigure the router after upgrading read the new firmware release notes Manage the Configuration File The configuration settings of the router are stored within the router in a configuration file You can back up save this file to your computer restore it or reset it to the factory default settings Bac...

Page 54: ...s saved Restore Configuration Settings To restore configuration settings that you backed up 1 Log in to the router For more information see Log In to Your Router After Installation on page 18 2 Select ADVANCED Administration Backup Settings The Backup Settings screen displays 3 To find the cfg file click the Browse button 4 Select the file and then click the Restore button The file is uploaded to ...

Page 55: ...se the Erase button on the Backup Settings screen To erase the configuration and restore the factory default settings 1 Log in to the router For more information see Log In to Your Router After Installation on page 18 2 Select ADVANCED Administration Backup Settings The Backup Settings screen displays 3 Click the Erase button 4 To confirm the action click the Yes button The router reboots WARNING ...

Page 56: ... for users with a solid understanding of networking concepts These users want to set the router up for unique situations such as when remote access from the Internet by IP address or domain name is needed This chapter includes the following sections Advanced Wireless Settings Wireless Distribution System Static Routes Universal Plug and Play ...

Page 57: ...mends that you use caution when changing these settings To change advanced settings for your wireless network 1 Log in to the router For more information see Log In to Your Router After Installation on page 18 2 Select ADVANCED Advanced Setup Advanced Wireless Settings The following screen displays 3 Select the settings you want to change IMPORTANT The Fragmentation Length CTS RTS Threshold and Pr...

Page 58: ...d Setup Advanced Wireless Settings The following screen displays 3 Do one of the following To turn on the wireless radio select the Enable Wireless Router Radio check box To completely turn off the wireless radio of the router clear the Enable Wireless Router Radio check box When the wireless radio is disabled you can still use the router by connecting computers to the router with an Ethernet cabl...

Page 59: ...n see Log In to Your Router After Installation on page 18 2 Select ADVANCED Advanced Setup Advanced Wireless Settings The Advanced Wireless Settings screen displays 3 Click the Add a new period button The screen adjusts 4 Use the lists radio buttons and check boxes to set up a period during which you want to turn off the wireless signal 5 Click the Apply button The Advanced Wireless Settings scree...

Page 60: ... you restart the router While the PIN is disabled the WPS LED blinks slowly Turn off automatic disabling of the PIN To change the WPS settings for your wireless network 1 Log in to the router For more information see Log In to Your Router After Installation on page 18 2 Select ADVANCED Advanced Setup Advanced Wireless Settings The Advanced Wireless Settings screen displays The router s PIN is show...

Page 61: ...wireless signal to an access point that functions as a wireless repeater A wireless repeater can also have wired and wireless clients but connects to the Internet through the wireless base station The following figure shows a wireless repeating scenario Repeater Base station access point access point Figure 6 Wireless repeating scenario The router can function either as a base station or as a repe...

Page 62: ...ess points The channel selection on the access points cannot be Auto see Basic Wireless Settings on page 28 The security option must be WEP or no security The WEP option displays only if you select Up to 54 Mbps from the Mode list on the Wireless Settings screen see Basic Wireless Settings on page 28 Set Up the Base Station The wireless repeating function works only in hub and spoke mode The units...

Page 63: ...as repeaters If your router is the base station it can function as the parent for up to four other access points 7 Click the Apply button Your changes are saved Set Up a Repeater To set up the repeater to avoid conflicts with the wireless connection to the base station use a wired Ethernet connection Note If you set up your router as a base station with a non NETGEAR access point as the repeater y...

Page 64: ... associating with the repeater and allow LAN client associations only select the Disable Wireless Client Association check box You can leave the check box cleared if you prefer wireless clients to be able to associate with the repeater 7 In the Base Station MAC Address field enter the MAC addresses for the access point that will function as the base station 8 Click the Apply button Your changes ar...

Page 65: ...nd a second static route was created to your local network for all 192 168 1 x addresses With this configuration if you attempt to access a device on the 134 177 0 0 network your router forwards your request to the ISP The ISP forwards your request to the company where you are employed and the company s firewall denies the request In this case you must define a static route telling your router tha...

Page 66: ...type a name for this static route for identification purposes only 5 If you want to limit access to the LAN only select the Private check box If you select Private the static route is not reported in RIP 6 To make this route effective select the Active check box By default the Active check box is selected 7 Type the IP address of the final destination ...

Page 67: ...c Routes The Static Routes screen displays 3 In the table select the radio button next to the route that you want to edit or delete 4 To edit the route click the Edit button The Static Routes screen adjusts a Edit the route information b Click the Apply button 5 To delete the route click the Delete button The route is removed from the table Universal Plug and Play Universal Plug and Play UPnP help...

Page 68: ...can compromise the freshness of the device status but can significantly reduce network traffic 5 In the Advertisement Time to Live in hops field type the advertisement time to live in hops The time to live for the advertisement is measured in hops steps for each UPnP packet sent Hops are the steps a packet takes between routers The number of hops can range from 1 to 255 The default value for the a...

Page 69: ...work traffic This chapter includes the following sections Router Status and Usage Information Screen Router Information Pane Internet Port Pane Wireless Settings Pane Guest Network Pane For more information about upgrading or checking the status of your router over the Internet see Universal Plug and Play on page 67 ...

Page 70: ...ation Click the ADVANCED tab The screen that displays shows information about the router the Internet port the wireless settings and the guest network this screen is referred to as the Router Status screen Note The Router Status screen also displays when you select ADVANCED Advanced Home or ADVANCED Administration Router Status ...

Page 71: ...address that the Ethernet LAN port of the router uses IP Address The IP address that the Ethernet LAN port of the router uses The default is 192 168 1 1 DHCP Server Identifies whether the router s built in DHCP server is active for the LAN attached devices Internet Port Pane To display the Internet Port pane 1 Log in to the router For more information see Log In to Your Router After Installation o...

Page 72: ...c statistics 1 Log in to the router For more information see Log In to Your Router After Installation on page 18 2 Click the ADVANCED tab The Router Status screen displays 3 In the Internet Port pane click the Show Statistics button A pop up screen displays traffic statistics The following information displays System Up Time The time elapsed since the router was last restarted Port The statistics ...

Page 73: ...n see Log In to Your Router After Installation on page 18 2 Click the ADVANCED tab The Router Status screen displays 3 In the Internet Port pane click the Connection Status button The Connection Status pop up screen displays The following figure shows the connection status information for a DHCP connection The content of the Connection Status pop up screen depends on the type of connection You can...

Page 74: ...he Connection Status screen display only when the connection mode is Manually Connect The following information displays for a PPPoE connection Connection Time The time that elapsed since the connection was established Connection Status The status of the connection Connected Disconnected Negotiation Success or Authentication Success indicates failure IP Address The IP address that is assigned to t...

Page 75: ... channel of the wireless port The default channel is Auto When Auto is selected the router finds the best operating channel available Mode The wireless communication mode Up to 54 Mbps Up to 150 Mbps the default or Up to 300 Mbps Wireless AP Indicates whether the radio of the router is enabled If the radio is not enabled the WiFi LED on the front panel is off Broadcast Name Indicates whether the r...

Page 76: ...adcasting its SSID for the guest network Wireless Isolation Indicates whether wireless isolation is on or off for the guest network When it is off wireless clients computers or wireless devices that join the guest network can use the Internet but cannot access each other or access Ethernet devices on the network Allow guest to access My Local Network Indicates whether wireless clients on the guest...

Page 77: ...you do not find the solution here visit the NETGEAR support site at http support netgear com for product and contact information This chapter contains the following sections Quick Tips Troubleshoot with the LEDs Cannot Log In to the Router Cannot Access the Internet Changes Not Saved Wireless Connectivity Troubleshoot Your Network Using the Ping Utility ...

Page 78: ... cable connecting the router and the modem is plugged in securely and the modem and router are turned on For each powered on computer connected to the router by an Ethernet cable the corresponding numbered router Ethernet port LED is lit Wireless Settings Make sure that the wireless settings in the computer and router match exactly For a wirelessly connected computer the wireless network name SSID...

Page 79: ...Power LED is Off or blinking try the following Make sure that the power cord is securely connected to your router and that the power adapter is securely connected to a functioning power outlet Make sure that you are using the power adapter that NETGEAR supplied for this product If the Power LED blinks slowly and continuously the router firmware is corrupted This situation can happen if a firmware ...

Page 80: ...made check the following Make sure that the Ethernet cable connections are secure at the router and at the modem or computer Make sure that power is turned on to the connected modem or computer Be sure that you are using the correct cable When you connect the router s Internet port to a cable or DSL broadband modem use the cable that was supplied with the cable or DSL broadband modem This cable ca...

Page 81: ...our computer s IP address is shown as 169 254 x x recent versions of Windows and Mac OS generate and assign an IP address if the computer cannot reach a DHCP server These autogenerated addresses are in the range of 169 254 x x If your IP address is in this range check the connection from the computer to the router and reboot your computer If your router s IP address was changed and you do not know...

Page 82: ...orce your cable or DSL broadband modem to recognize your new router by restarting your network For more information see Sequence to Restart Your Network on page 78 If your router is still unable to obtain an IP address from the ISP the problem might be one of the following Your Internet service provider ISP might require a login program Ask your ISP whether it requires PPP over Ethernet PPPoE or s...

Page 83: ...nternet Options click the Connections tab and select the Never dial a connection check box Other browsers have similar options Troubleshoot a PPPoE Internet Connection To troubleshoot a PPPoE Internet connection 1 Start your browser and select an external site such as http www netgear com 2 Log in to the router For more information see Log In to Your Router After Installation on page 18 3 Click th...

Page 84: ...hidden and does not display in your wireless client s scanning list By default SSID broadcast is enabled Does your wireless device support the security that you are using for your wireless network WEP WPA or WPA2 If you want to view the wireless settings select BASIC Wireless Settings For more information see Basic Wireless Settings on page 28 If your wireless device finds your network but the sig...

Page 85: ...EDs are on for your network devices If your router and computer are connected to a separate Ethernet switch make sure that the link LEDs are lit for the switch ports that are connected to your computer and router Wrong network configuration Verify that the Ethernet card driver software and TCP IP software are both installed and configured on your computer Verify that the IP address for your router...

Page 86: ...k is different from the network address of the remote device Check that your cable or DSL broadband modem is connected and functioning If your ISP assigned a host name to your computer enter that host name as the account name in the Internet Settings screen Your ISP might be rejecting the Ethernet MAC addresses of all but one of your computers Many broadband ISPs restrict access by allowing traffi...

Page 87: ... A Supplemental Information Additional details This appendix provides factory default settings and technical specifications for the JWNR2010v5 N300 Wireless Router Factory Settings Technical Specifications ...

Page 88: ...speed AutoSensing Local area network LAN LAN IP 192 168 1 1 Subnet mask 255 255 255 0 DHCP server Enabled DHCP range 192 168 1 2 to 192 168 1 254 Time zone United States is Pacific Time otherwise varies by region Time zone adjusted for daylight saving time Disabled Wireless Wireless communication Enabled SSID name Preset For information see the router label For a description of the router label se...

Page 89: ...R 22 Class B C Tick N10947 LAN 10BASE T or 100BASE Tx RJ 45 WAN 10BASE T or 100BASE Tx RJ 45 Wireless Maximum wireless signal rate complies with the IEEE 802 11 standard See the entry for Transmission speed in Table 4 on page 88 Radio data rates Auto Rate Sensing Data encoding standards IEEE 802 11n version 2 0 IEEE 802 11n IEEE 802 11g IEEE 802 11b 2 4 GHz Maximum computers per wireless network L...

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