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NETGEAR GSM7228PS-100NAS, Hardware Installation Manual

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NETGEAR GSM7228PS-100NAS Hardware Installation Manual Download Page 29

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Chapter 3:  Troubleshooting  

Managed Stackable Switches GSM7200PS and GSM7300S Series Hardware Installation Guide

Additional Troubleshooting Suggestions 

If the suggestions in See 

Table 3-1 on page 3-29.

do not resolve your problem, refer to the 

troubleshooting suggestions in this section. 

•     

Network Adapter Cards

Make sure that the network adapter cards installed in the PCs are in working condition 
and the software driver has been installed.

 

•     

Configuration

: 

If problems occur after you change the network configuration, restore the original 
connections. Then find the problem by making the changes, one step at a time. Make 
sure that cable distances, repeater limits, and other physical aspects of the installation do 
not exceed the Ethernet limitations. 

•     

Switch Integrity

: 

You can verify the integrity of the switch by resetting the switch. To reset the switch, use 
the Tools> Reset command or remove AC power from the switch and then reapply AC 
power. If the problem continues, contact NETGEAR technical support. 

Auto-Negotiation

: 

The copper 10/100/1000 Mbps ports negotiate the correct duplex mode and speed if the device 
at the other end of the link supports auto-negotiation. If the device does not support 
auto-negotiation, the switch only determines the speed correctly and the duplex mode defaults to 
half-duplex. The fiber gigabit ports negotiate speed, duplex mode, and flow control, provided that 
the attached device supports auto-negotiation.

 

Summary of Contents for GSM7228PS-100NAS

Page 1: ...March 2010 202 10532 02 v1 0 350 East Plumeria Drive San Jose CA 95134 USA Managed Stackable Switches GSM7200PS and GSM7300S Series Hardware Installation Guide ...

Page 2: ...site http www netgear com Phone 1 888 NETGEAR for US Canada only For other countries see your Support information card Trademarks NETGEAR the NETGEAR logo ProSafe Smart Wizard and Auto Uplink are trademarks or registered trademarks of NETGEAR Inc Microsoft Windows Windows NT and Vista are registered trademarks of Microsoft Corporation Other brand and product names are registered trademarks or trad...

Page 3: ...Select a Location 19 Install the Switch 20 Check the Installation 20 Connect to Power and Check the LEDs 21 Adapters and Modules Compatible with the High Speed I O Module Bays21 Installing an Adapter and Module 23 Creating a Stack 24 Power Module Bay 25 Installing a Power Module 25 Removing a Power Module 25 Connecting a Redundant Power Supply 26 Connecting Equipment to the Switch 26 RJ 45 Ports 2...

Page 4: ...able Switches GSM7200PS and GSM7300S Series Hardware Installation Guide 4 Table of Contents Specifications for GSM7328S and GSM7352S 33 Appendix B Default Configuration Settings Appendix C Notification of Compliance ...

Page 5: ... ProSafe 48 port Gigabit L2 Managed Stackable Switch with PoE GSM7252PS ProSafe 24 port Gigabit L3 Managed Stackable Switch GSM7328S ProSafe 48 port Gigabit L3 Managed Stackable Switch GSM7352S These switches can be free standing or rack mounted in a wiring closet or an equipment room For information about features for each product see the NETGEAR website at http www netgear com GSM7228PS Front Pa...

Page 6: ...power module power has failed or been disconnected but the redundant power supply is providing power to the switch Blinking yellow The redundant power supply is present but the power has failed Off The redundant power supply is disconnected or not present Stack Master Green The switch acts as a master unit in a stack of GSM7200PS series switches Off The switch acts as a slave unit in a stack of GS...

Page 7: ...xceeds power available PoE current exceeds PD s classification Out of correct voltage band 44 57 VDC for af 50 57 VDC for at Combo Ports 1Link ACT LED per port Off No SFP module link is established on the port Solid green A valid 1000 Mbps SFP module link is established on the port Blinking green The port is transmitting or receiving packets at 1000 Mbps Solid yellow A valid 100 Mbps SFP module li...

Page 8: ...AX741 SFP Adapter AX743 CX4 Adapter AX744 ProSafe 24 Gigabit Stackable Module AX742 For more information see Adapters and Modules Compatible with the High Speed I O Module Bays on page 2 21 GSM7252PS Front Panel and LEDs The following figure shows the front panel of the GSM7252PS The front panel contains LEDs a Reset button a USB port RJ 45 jacks copper fiber combo ports and 10G SFP ports Figure 1...

Page 9: ...ck of GSM7200PS series switches PoE Max Solid yellow Indicates less than 7W of PoE power is available Blinking yellow Indicates the PoE MAX LED was active in the previous 2 minutes Off There is at least 7W of PoE power available for another device M1 M2 High Speed I O Modules 1 LED per module Off No module is present or a module is present but is not linked with the system Solid green A module is ...

Page 10: ...id 1000 Mbps SFP module link is established on the port Blinking green The port is transmitting or receiving packets at 1000 Mbps Solid yellow A valid 100 Mbps SFP module link is established on the port Blinking yellow The port is transmitting or receiving packets at 100Mbps Note If port 43 48 media is changed to copper the SFP LEDs change to Off status SFP Ports 1 Link ACT LED per port Off No SFP...

Page 11: ... using the power module s power Solid yellow The power module power has failed or been disconnected but the redundant power supply is providing power to the switch Blinking yellow The redundant power supply unit is present but the power has failed Off The redundant power supply is disconnected or not present Fan Solid green Fan operating normally Solid yellow Fan has failed Off No fan detected PWR...

Page 12: ...21 24 media is changed to SFP the RJ 45 LEDs change to OFF status SFP Ports 1Link ACT LED per port Off No SFP module link is established on the port Solid green A valid 1000Mbps SFP module link is established on the port Blinking green Packet transmission or reception is occurring on the port at 1000Mbps Solid yellow A valid 100Mbps SFP module link is established on the port Blinking yellow Packet...

Page 13: ... is a master unit in a stack of GSM7300S series switches Off The switch acts as a slave unit in a stack of GSM7300S series switches RPS redundant power supply Solid green The redundant power supply is connected and using the power module s power Solid yellow The power module s has failed or been disconnected but the redundant power supply is providing power to the switch Blinking yellow The redund...

Page 14: ...s present but is not linked with the system Solid green A module is present and linked up with the system Blinking green The port is transmitting or receiving packets SFP ports Off No SFP module link is established on the port Solid green A valid 1000Mbps SFP module link is established on the port Blinking green The port is transmitting or receiving packets at 1000Mbps Solid yellow A valid 100Mbps...

Page 15: ... If any of the following conditions occur unplug the product from the electrical outlet and replace the part or contact your trained service provider The power cable extension cable or plug is damaged An object has fallen into the product The product has been exposed to water The product has been dropped or damaged The product does not operate correctly when you follow the operating instructions K...

Page 16: ...d current rating of the cable should be greater than the ratings marked on the product To help prevent electric shock plug the system and peripheral power cables into properly grounded electrical outlets The peripheral power cables are equipped with three prong plugs to help ensure proper grounding Do not use adapter plugs or remove the grounding prong from a cable If you must use an extension cab...

Page 17: ...witch with preinstalled software Power cord Rubber footpads for tabletop installation Rubber caps for the SFP and SFP sockets Rack mounting kit Null modem serial cable RS 232 with 9 pin connectors Resource CD The CD either includes these documents or links to access them ProSafe 7200PS Managed Switch CLI Manual Version 8 0 2 NETGEAR 7000 Series Managed Switch Administration Guide NETGEAR Installat...

Page 18: ...city from your body 2 Before moving a sensitive component place it in an antistatic container or package 3 Handle all sensitive components in a static safe area If possible use antistatic floor pads workbench pads and an antistatic grounding strap Unpacking the Hardware Check the contents of the boxes to make sure that all items are present before installing the switch 1 Place the container on a c...

Page 19: ... lets you access the front panel RJ 45 ports view the front panel LEDs and access the rear panel power connector Power source Provide a power source within 6 feet 1 8 meters of the installation location Power specifications for the switch are shown in Appendix A Be sure that the AC outlet is not controlled by a wall switch which can accidentally turn off power to the outlet and the switch Environm...

Page 20: ...To install the switch in a rack you will need the 19 inch rack mount kit supplied with your switch 1 Attach the supplied mounting brackets to the side of the switch 2 Use the provided Phillips head screws to fasten the brackets to the sides of the switch Figure 2 9 Installing the Switch in a Rack 3 Tighten the screws with a No 1 Phillips screwdriver to secure each bracket 4 Align the bracket and r...

Page 21: ...outlet 2 Check the Power LED on the front panel of the switch The LED should light up in the following sequence The LED turns yellow as the switch runs a Power On Self Test POST If the switch passes the test the LED turns green The switch is working and ready to pass data If the POST fails the Power LED blinks yellow If the Power LED does not light up check that the power cable is plugged in corre...

Page 22: ...10 Gigabit Ethernet SFP Adapter Module AX743 Figure 2 12 AX743 ProSafe 10 Gigabit Ethernet CX4 Adapter AX744 Figure 2 13 AX744 After the appropriate adapter has been installed the following modules sold separately can be inserted into the adapter s module bay SFP module with an LC connector that is compatible with the IEEE 802 3aq 10GBase LRM and IEEE 802 3ae 10GBase Ethernet standards ...

Page 23: ...Module Installing an Adapter and Module The steps are the same for adapter models AX741 AX742 AX743 and AX744 1 First install the adapter into the switch Figure 2 15 Adapter Installation 2 Then insert the module into the module bay of the adapter Press firmly to ensure that the module seats into the connector Figure 2 16 Insert the SPF Module into the Adapter 3 To install additional modules repeat...

Page 24: ...r of each switch 2 Connect the stacking cable between a pair of AX742 modules in each switch in a stack Figure 2 17 Switch Stack 3 Connect each switch to the next in a cascade to build the backplane of the stack Finally connect the last switch in the stack to the first switch to close the ring and provide redundancy and resiliency to the stack The switches automatically select the master switch in...

Page 25: ... do not use unnessary force Doing so can damage the connectors on the rear of the supply and on the midplane 1 Insert the new power supply module into the power module slot and gently push the module into the slot Figure 2 18 Insert the Power Supply Module 2 Align the two captive screws with the screw holes in the switch s rear panel 3 Using a screwdriver gently tighten the captive screws 4 Connec...

Page 26: ...nections are completed apply power to the switch Connecting Equipment to the Switch You can connect devices a Gigabit Ethernet module and or a console to the switch RJ 45 Ports The switch uses Auto Uplink technology which enables you to attach devices using either straight through or crossover cables Use a Category 5 Cat5 unshielded twisted pair UTP cable terminated with an RJ 45 connector Note Et...

Page 27: ... HyperTerminal if it comes with the Windows operating systems If not you need to install another 3rd party terminal emulator such as Tera Term Macintosh users can use ZTerm UNIX users can use a terminal emulator such as TIP 4 Configure the terminal emulation program to use the following settings Baud rate 9 600 bps Data bits 8 Parity none Stop bit 1 Flow control none After you connect a console to...

Page 28: ...ix A Check for a defective adapter card cable or port by testing it in an alternate environment where all products are functioning Slow file transfer or there is performance degradation Half or full duplex setting on the switch and the connected device are not the same Make sure that the attached device is set to auto negotiate Check the system message log A segment or device is not recognized as ...

Page 29: ...ke sure that cable distances repeater limits and other physical aspects of the installation do not exceed the Ethernet limitations Switch Integrity You can verify the integrity of the switch by resetting the switch To reset the switch use the Tools Reset command or remove AC power from the switch and then reapply AC power If the problem continues contact NETGEAR technical support Auto Negotiation ...

Page 30: ...er Ethernet 802 3at Enhanced Power over Ethernet 802 3x flow control Switch management Port mirroring support SNMP v1 v2c v3 RFC1757 RMON 1 groups 1 2 3 and 9 RFC1213 MIB II RFC1643 Ethernet Interface MIB RFC1493 bridge MIB RFC2131 DHCP client and BootP RFC2138 RADIUS client Broadcast storm control Telnet sessions for management CPU 5 Ping support ARP support Private enterprise MIB Configuration f...

Page 31: ... or 24 Gigabit stacking connectivity RS 232 console port 48 RJ 45 connectors for 10BASE T 100BASE TX and 1000BASE T Four slots are gigabit interface converters SFP for SFP modules Two slots are 10 gigabit interfaces for SFP modules Ports 1 8 support IEEE802 3 at and af ports 9 48 support IEEE802 3af Alternative A MDI X Two I O module bays for either 10 Gigabit Ethernet or 24 Gigabit stacking conne...

Page 32: ...perature 4 to 158 F 20 to 70 C Humidity 95 maximum relative humidity noncondensing Altitude 10 000 ft 3 000 m maximum Electromagnetic emissions and immunity CE mark commercial FCC Part 15 Class A VCCI Class A Class A EN 55022 CISPR 22 Class A Class A C Tick EN 50082 1 EN 55024 Safety CE mark commercial CSA certified CSA 22 2 950 UL listed UL 1950 cUL IEC950 EN60950 Table A 2 Specifications for GSM...

Page 33: ...me image download TFTP Command Line Interface Web based graphic user interface Simple Network Time Protocol SNTP Syslog SSLv3 TLSv1 0 Web security Secured Shell SSHv1 v2 Layer 2 Services 802 1Q Static VLAN Up to 4k 802 1p Class of Service CoS 802 1D Spanning Tree Protocol STP 802 1w Rapid Spanning Tree Protocol RSTP 802 1s Multiple Spanning Tree Protocol MSTP 802 3ad Link Aggregation LACP IGMP v1 ...

Page 34: ...9 522 hours 19 4 years 25 C 83 550 hours 9 5 years 55 C Performance Forwarding modes Store and forward Network latency Less than 80 microseconds for 64 byte frames in store and forward mode for 10 Mbps to 100 Mbps transmission Addressing 48 bit MAC address Acoustic noise ANSI S10 12 44 dB 25 C ambient temperature Heat dissipation 260 488 Btu hr for the GSM7328Sv2 389 196 Btu hr for the GSM7352Sv2 ...

Page 35: ...storm control Enabled Gigabit port type Auto detect Management IP configuration DHCP Password protection Disabled User name Admin Password none Web access Enabled Java mode Enabled VLAN All ports belong to default VLAN VLAN 1 as untagged ports IP multicast filtering Disabled Spanning Tree Protocol Enabled IEEE 802 1s Admin edge port Enabled Link aggregation Disabled Port mirroring Disabled Traffic...

Page 36: ...only access private read write access DHCP Server Disabled VLAN Ingress filtering Enabled IP multicast filtering Disabled VRRP Disabled IGMP Disabled DVMRP Disabled PIM SM Disabled PIM DM Disabled IPv6 routing Disabled PIM SM IPv6 Disabled PIM DM IPv6 Disabled MLD Disabled OSPFv3 Disabled DHCPv6 server Disabled 802 1x Disabled Port Security Disabled Captive Portal Disabled Auto Install Enabled LLD...

Page 37: ...perating instructions It is hereby certified that the NETGEAR ProSafe 48 port Gigabit L3 Managed Stackable Switch GSM7352S has been suppressed in accordance with the conditions set out in the BMPT AmtsblVfg 243 1991 and Vfg 46 1992 The operation of some equipment for example test transmitters in accordance with the regulations may however be subject to certain restrictions Please refer to the note...

Page 38: ...aged Stackable Switch with PoE GSM7228PS respecte les limites de bruits radioélectriques visant les appareils numériques de classe A prescrites dans le Règlement sur le brouillage radioélectrique du ministère des Communications du Canada Cet appareil numérique NETGEAR ProSafe 48 port Gigabit L2 Managed Stackable Switch with PoE GSM7252PS respecte les limites de bruits radioélectriques visant les a...

Page 39: ...9 336 EEC Article 4a Conformity is declared by the application of EN 55 022 Class A CISPR 22 and EN 55 024 This is to certify that the NETGEAR ProSafe 24 port Gigabit L3 Managed Stackable Switch GSM7328S is shielded against the generation of radio interference in accordance with the application of Council Directive 89 336 EEC Article 4a Conformity is declared by the application of EN 55 022 Class ...

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