NETGEAR EX7300v2 User Manual Download Page 56

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FAQs and troubleshooting

This chapter contains the following topics:

•

FAQs

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Find the extender’s IP address

•

Cannot connect to the extender

•

Cannot join a WiFi network and receive an error message

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Cannot access mywifiext.net

Summary of Contents for EX7300v2

Page 1: ...User Manual AC2200 Nighthawk X4 WiFi Mesh Extender Model EX7300v2 NETGEAR Inc 350 E Plumeria Drive January 2019 San Jose CA 95134 USA 202 11980 01...

Page 2: ...NETGEAR support resources Compliance and Conformity For regulatory compliance information including the EU Declaration of Conformity visit https www netgear com about regulatory See the regulatory co...

Page 3: ...8 Connect a device to the extender network using WPS 18 Log in to the extender after installation 19 Run the Smart Setup installation 19 Chapter 3 Extender Network Settings Enable or disable One WiFi...

Page 4: ...ttings 48 Restore the configuration settings 49 Return the extender to its factory default settings 50 Use the Reset button 50 Log in and reset the extender to factory settings 50 Update the extender...

Page 5: ...and speed delivering tri band WiFi This chapter covers the following topics LEDs Side and bottom panels When to use your extender How the extender works Note For more information about the topics cove...

Page 6: ...Solid red Poor connection Off No connection Router Link LED Off The extender is in a good location Blinking Move the extender closer to the router Router Arrow LED This LED indicates the connection b...

Page 7: ...ce closer to the extender Client Arrow LED Solid green The extender is powered on Solid amber The extender is booting Off The extender is powered off Power LED Solid green WiFi security is enabled WPA...

Page 8: ...ton Press the Power On Off button to provide power to the extender The Power LED lights green when the extender is ready WPS button Use this button to connect WPS enabled devices to the extender Acces...

Page 9: ...WiFi router The extender performs two main jobs The extender connects to a working WiFi network When the extender connects over WiFi to an existing network it functions as a network client similar to...

Page 10: ...overs the following topics Install your extender in extender mode Install your extender in access point mode Connect a device to the extender network Log in to the extender after installation Run the...

Page 11: ...ting WiFi network Note If your router s WiFi security is set to WPA enterprise or WPA2 enterprise your extender can t connect to your router You must change your router s WiFi security setting You can...

Page 12: ...Link LED doesn t light move the extender closer to the router and try again If it still does not light see Connect with the NETGEAR installation assistant on page 13 Note If your router supports the 5...

Page 13: ...AR installation assistant to connect the extender to your WiFi router 1 Make sure that your computer or mobile device is set up to obtain an IP address automatically from a DHCP server 2 Connect a com...

Page 14: ...i network Install your extender in access point mode You can use the extender as a WiFi access point which creates a new WiFi hotspot by using a wired Ethernet connection The following instructions as...

Page 15: ...SL or cable modem The extender does not function as a router If your network includes a DHCP server you can connect the extender to a switch or hub that is connected to the DHCP server d Return to the...

Page 16: ...le modem The extender does not function as a router If your network includes a DHCP server you can connect the extender to a switch or hub that is connected to the DHCP server a Use an Ethernet cable...

Page 17: ...z WiFi network name MyWiFiExample 5G Extended 2 4 GHz WiFi network name MyWiFiExample Extended 5 GHz WiFi network name MyWiFiExample If your extender connects to the router s 5 GHz WiFi band your exte...

Page 18: ...help with the WPS button on your WPS enabled device check the instructions or online help that came with that device Some older equipment cannot use WPS To connect to the extender using a WPS connect...

Page 19: ...ur extender s IP address see Find the extender s IP address on page 58 Run the Smart Setup installation You can use the Smart Setup to change the extender settings This is an easy way to connect the e...

Page 20: ...the extender s IP address on page 58 A login page displays 3 Enter your admin user name and password and click the LOG IN button The Status page displays 4 Click the SMART SETUP button 5 Follow the pr...

Page 21: ...hidden network Disable or enable the WiFi radios Change the WiFi speed Use WPS to add a computer to the extender s WiFi network Deny access to a computer or WiFi device Set up an access schedule Chang...

Page 22: ...art Connect feature To enable or disable the One WiFi Name feature 1 Launch a web browser from a computer or mobile device that is connected to your extender network 2 Log in to your extender If you d...

Page 23: ...r disable smart connect The Smart Connect feature selects the fastest WiFi band for your WiFi devices to connect to To enable the Smart Connect feature your extender s 2 4 GHz and 5 Ghz networks must...

Page 24: ...Menu icon click it The extender menu displays 5 Select Settings Wireless The Wireless page displays 6 To enable the Smart Connect feature select the Yes radio button Note For you to use this feature...

Page 25: ...find your extender s IP address see Find the extender s IP address on page 58 A login page displays 3 Enter your admin user name and password and click the LOG IN button The Status page displays 4 If...

Page 26: ...page displays the WiFi settings Change the WiFi network name To change the WiFi network name 1 Launch a web browser from a computer or mobile device that is connected to your extender network 2 Log i...

Page 27: ...dden network you must know its SSID and password and manually enter them To turn off the SSID broadcast to create a hidden network 1 Launch a web browser from a computer or mobile device that is conne...

Page 28: ...ice that is connected to your extender network 2 Log in to your extender If you did not enable the One WiFi Name feature enter http mywifiext local in the address field of the browser If you enabled t...

Page 29: ...ne WiFi Name feature enter http mywifiext local in the address field of the browser If you enabled the One WiFi Name feature enter one of the following URLs Windows based computers http mywifiext or h...

Page 30: ...iFi security is set connecting with WPS automatically sets WPA WPA2 WiFi security on the extender network and generates a random passphrase You can view this passphrase on the WiFi Settings page for m...

Page 31: ...menu displays 5 Select Settings Do More Connect Devices WPS The Connected Devices WPS page displays 6 Leave the Push Button recommended radio button selected 7 Click the WPS button For two minutes the...

Page 32: ...Find the extender s IP address on page 58 A login page displays 3 Enter your admin user name and password and click the LOG IN button The Status page displays 4 If your browser displays the Menu icon...

Page 33: ...omputer or mobile device that is connected to your extender network 2 Log in to your extender If you did not enable the One WiFi Name feature enter http mywifiext local in the address field of the bro...

Page 34: ...tender If you did not enable the One WiFi Name feature enter http mywifiext local in the address field of the browser If you enabled the One WiFi Name feature enter one of the following URLs Windows b...

Page 35: ...enable the One WiFi Name feature enter http mywifiext local in the address field of the browser If you enabled the One WiFi Name feature enter one of the following URLs Windows based computers http my...

Page 36: ...f the browser If you enabled the One WiFi Name feature enter one of the following URLs Windows based computers http mywifiext or http mywifiext local Mac computers iOS devices and Linux devices http m...

Page 37: ...iFi access control or ACL is enabled the WiFi device connects to the extender but cannot get an IP address from the extender and cannot access the Internet To allow the WiFi device to receive an IP ad...

Page 38: ...s and WiFi devices that are connected to the extender network 6 On the router add the extender s virtual MAC address and all the virtual MAC addresses connected to the extender network to your router...

Page 39: ...from a computer or mobile device that is connected to your extender network 2 Log in to your extender If you did not enable the One WiFi Name feature enter http mywifiext local in the address field of...

Page 40: ...our extender network 2 Log in to your extender If you did not enable the One WiFi Name feature enter http mywifiext local in the address field of the browser If you enabled the One WiFi Name feature e...

Page 41: ...tence select the Enable 20 40 MHz Coexistence check box To disable 20 40 MHz coexistence clear the Enable 20 40 MHz Coexistence check box 7 Click the SAVE button Your settings are saved User Manual 41...

Page 42: ...assword protection off and on Recover a forgotten user name or password Automatically adjust for daylight saving time Manually set the extender clock Back up and manage the extender configuration Retu...

Page 43: ...local Android devices http extender s IP address for example http 192 168 1 3 For more information about how to find your extender s IP address see Find the extender s IP address on page 58 A login p...

Page 44: ...indows based computers http mywifiext or http mywifiext local Mac computers iOS devices and Linux devices http mywifiext local Android devices http extender s IP address for example http 192 168 1 3 F...

Page 45: ...nd Linux devices http mywifiext local Android devices http extender s IP address for example http 192 168 1 3 For more information about how to find your extender s IP address see Find the extender s...

Page 46: ...ddress for example http 192 168 1 3 For more information about how to find your extender s IP address see Find the extender s IP address on page 58 A login page displays 3 Enter your admin user name a...

Page 47: ...58 A login page displays 3 Enter your admin user name and password and click the LOG IN button The Status page displays 4 If your browser displays the Menu icon click it The extender menu displays 5...

Page 48: ...s and Linux devices http mywifiext local Android devices http extender s IP address for example http 192 168 1 3 For more information about how to find your extender s IP address see Find the extender...

Page 49: ...es http extender s IP address for example http 192 168 1 3 For more information about how to find your extender s IP address see Find the extender s IP address on page 58 A login page displays 3 Enter...

Page 50: ...and reset it Use the Reset button Caution This process erases any settings that you configured in the extender To use the Reset button to return the extender to its factory default settings 1 Insert a...

Page 51: ...tion about how to find your extender s IP address see Find the extender s IP address on page 58 A login page displays 3 Enter your admin user name and password and click the LOG IN button The Status p...

Page 52: ...of the browser If you enabled the One WiFi Name feature enter one of the following URLs Windows based computers http mywifiext or http mywifiext local Mac computers iOS devices and Linux devices http...

Page 53: ...iext local in the address field of the browser If you enabled the One WiFi Name feature enter one of the following URLs Windows based computers http mywifiext or http mywifiext local Mac computers iOS...

Page 54: ...puter or mobile device that is connected to your extender network 2 Log in to your extender If you did not enable the One WiFi Name feature enter http mywifiext local in the address field of the brows...

Page 55: ...er Settings page displays 6 Click the RESTART button and click the Yes button to confirm The extender restarts which takes about two minutes User Manual 55 Maintain and monitor the extender AC2200 Nig...

Page 56: ...roubleshooting This chapter contains the following topics FAQs Find the extender s IP address Cannot connect to the extender Cannot join a WiFi network and receive an error message Cannot access mywif...

Page 57: ...key on the extender I cannot access the extender anymore What can I do The extender cannot check to see if the WEP password is correct If you entered the wrong password your WiFi enabled computer or m...

Page 58: ...utton on the extender for seven seconds until the Power LED lights amber 2 Release the Reset button and wait for the extender to reboot The extender resets and returns to the factory default settings...

Page 59: ...w mywifiext net If you already set up the extender but can no longer connect to it over WiFi check to see if the Client Link LED is off If you cannot get a WiFi connection working you can use an Ether...

Page 60: ...ays you are not connected to the extender s WiFi network This website is not a regular Internet website It is a local web address used to log in to the extender web interface and view the extender s s...

Page 61: ...browsing history and try again For more information see the help content for your web browser Try using another web browser Assign a static IP address to your computer Before you change any network se...

Page 62: ...6 Supplemental information This appendix covers the following topics Factory default settings Technical and environmental specifications 62...

Page 63: ...network name SSID Disabled Security Auto1 Transmission speed Varies by region Country region 802 11ac 802 11n 802 11g 802 11b 802 11a Operating mode Max 600 Mbps Data rate in the 2 4 GHz band Disable...

Page 64: ...lay Network protocol and standards compatibility Dimensions 6 34 x 3 2 x 1 75 in 161 x 81 4 x 44 5 mm Weight 0 66 lb 0 3 kg Physical specifications Operating temperature 32 to 104 F 0 to 40 C Operatin...

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