NETGEAR EX6200v2 User Manual Download Page 70

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FAQs and Troubleshooting

This chapter covers the following topics:

•

FAQs

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Cannot Connect to the Extender

•

Cannot Join a WiFi Network and Receive an Error Message

Summary of Contents for EX6200v2

Page 1: ...350 East Plumeria Drive San Jose CA 95134 USA July 2018 202 11628 02 AC1200 WiFi Range Extender Model EX6200v2 User Manual...

Page 2: ...icial NETGEAR support resources Conformity For the current EU Declaration of Conformity visit http kb netgear com app answers detail a_id 11621 Compliance For regulatory compliance information visit h...

Page 3: ...oint Mode 20 Access Extender Settings 22 Run Smart Setup 22 Chapter 3 Optimize Extender Performance Boost Your Video Streaming With FastLane Technology 25 Adjust the WiFi Coverage 26 Chapter 4 Extende...

Page 4: ...Network 53 Access a USB Storage Device Attached to the Extender 54 Turn the USB Port Off and On 55 Add a Network Folder on a USB Drive 56 Password Protect a Folder on a USB Storage Device 57 Use the E...

Page 5: ...Troubleshooting FAQs 71 Cannot Connect to the Extender 72 Cannot Join a WiFi Network and Receive an Error Message 72 Appendix A Factory Settings and Technical Specifications Factory Default Settings 7...

Page 6: ...s Unpack Your Extender Top and Front Panels Rear Panel Attach the Stand Attach the Rubber Feet When to Use Your Extender Retrieve and Display the Product Label Support for the 801 11ac Networking Stan...

Page 7: ...ring installation to find the best location for the extender or to monitor the extender performance The following figure shows the extender in upright position with the stand attached For information...

Page 8: ...i router is optimum Amber The 5 GHz WiFi connection between the extender and the WiFi router is good Red The 5 GHz WiFi connection between the extender and the WiFi router is poor Off The extender and...

Page 9: ...Off WPS Two preinstalled 5dBi antennas button button button connector Figure 3 Rear panel The antennas are preinstalled In the unlikely situation that an antenna is loose you must tighten it A loose a...

Page 10: ...tender pointing down Three rectangular openings are located on the left side The top panel of the extender and the three vertical support posts of the stand must face the same direction 3 Lower the ex...

Page 11: ...mber security pin MAC addresses of the radios and other information To retrieve the product label from the extender 1 Place the extender upside down with the red panel facing you The red panel is the...

Page 12: ...nt for WiFi enabled computers and mobile devices The extender broadcasts its own WiFi network that WiFi enabled computers or mobile devices can join In its role as an access point the extender perform...

Page 13: ...now Your Extender 13 AC1200 WiFi Range Extender To learn more about the 802 11ac WiFi networking standard visit netgear com landing 80211ac Figure 5 Speed comparison between the 802 11n and 802 11ac s...

Page 14: ...14 2 2 Get Started This chapter covers the following topics Use the Extender in Extender Mode Use the Extender in Access Point Mode Access Extender Settings Run Smart Setup...

Page 15: ...p process 3 Connect the power adapter to the extender and plug it into an electrical outlet The NETGEAR logo LED lights The Link Rate LEDs and the Device to Extender LED light amber and then turn off...

Page 16: ...with a poor router WiFi signal DO DON T The location that you choose must be within the range of your existing WiFi router network 6 Plug the extender power adapter into an electrical outlet and wait...

Page 17: ...st move the WiFi enabled computer or mobile device closer to the extender until the Device to Extender LED turns solid green or amber Connect With the NETGEAR Installation Assistant To connect with th...

Page 18: ...so called passphrase or security key and click the NEXT button 9 Set the network name SSID and password for your extender and click the NEXT button Note We recommend that you use an SSID for your exte...

Page 19: ...te LEDs do not light amber or green plug the extender power adapter into an outlet closer to the router and try again Keep moving the extender to outlets closer to the router until a Link Rate LED lig...

Page 20: ...Use the Extender in Access Point Mode You can use the extender as a WiFi access point which creates a new WiFi hotspot by using a wired Ethernet connection To install the extender as an access point 1...

Page 21: ...ss point mode you can connect your computer or WiFi device to the extender only using a WiFi connection 5 Launch a web browser and enter www mywifiext net in the address field The New Extender Setup p...

Page 22: ...twork After the connection with the WiFi enabled computer or mobile device is established the Device to Extender LED lights solid green 2 Launch a web browser 3 Enter www mywifiext net in the address...

Page 23: ...9 When prompted enter the password to connect to your WiFi network and click the NEXT button The extender connects to your existing router s WiFi network 10 When prompted complete the fields to name...

Page 24: ...24 3 3 Optimize Extender Performance This chapter covers the following topics Boost Your Video Streaming With FastLane Technology Adjust the WiFi Coverage...

Page 25: ...d use the 5 GHz band to connect the extender to the WiFi router Use this mode if your WiFi router supports the 5 GHz band but the devices that you want to use for gaming and streaming support the 2 4...

Page 26: ...SAVE button Your settings are saved Adjust the WiFi Coverage You can set the extender WiFi coverage depending on how large you want your coverage area to be To adjust the WiFi coverage 1 On your WiFi...

Page 27: ...re WiFi Coverage 6 Select a Wireless Output Power radio button If your extender is covering a small area select a lower output power percentage If your extender is covering a large area select a highe...

Page 28: ...the SSID Broadcast to Create a Hidden Network Disable or Enable the WiFi Radios Change the WiFi Speed Use WPS to Add a Computer to the Extender WiFi Network Deny Access to a WiFi Enabled Device Set U...

Page 29: ...wser 3 Enter www mywifiext net in the address field of the browser A login window opens 4 Enter your user name and password The Status page displays 5 Select Settings Connected Devices View WiFi Setti...

Page 30: ...rk name 1 On your WiFi enabled computer or mobile device open the WiFi connection manager and locate and connect to the extender WiFi network 2 Launch a web browser 3 Enter www mywifiext net in the ad...

Page 31: ...e a hidden WiFi network To connect to a hidden network you must know its SSID and password and manually enter them To turn off the SSID broadcast to create a hidden network 1 On your WiFi enabled comp...

Page 32: ...radios 1 On your WiFi enabled computer or mobile device open the WiFi connection manager and locate and connect to the extender WiFi network 2 Launch a web browser 3 Enter www mywifiext net in the ad...

Page 33: ...eed settings are grayed out on the Wireless page and cannot be selected To change the WiFi speed 1 On your WiFi enabled computer or mobile device open the WiFi connection manager and locate and connec...

Page 34: ...tes a random passphrase You can view this passphrase on the Wireless page for more information see View WiFi Settings on page 29 For information about using WPS to connect the extender to a WiFi netwo...

Page 35: ...the PIN method to connect to the extender s WiFi network you must know the PIN of the WiFi enabled computer or mobile device that you are trying to connect To use a WPS PIN to connect to the extender...

Page 36: ...d separated by colons for example 00 09 AB CD EF 01 Typically the MAC address is on the label of the WiFi enabled device If you cannot access the label you can display the MAC address using the networ...

Page 37: ...mobile device open the WiFi connection manager and locate and connect to the extender WiFi network 2 Launch a web browser 3 Enter www mywifiext net in the address field of the browser A login window...

Page 38: ...default name is EX6200v2 To change the extender device name 1 On your WiFi enabled computer or mobile device open the WiFi connection manager and locate and connect to the extender WiFi network 2 Lau...

Page 39: ...and connect to the extender WiFi network 2 Launch a web browser 3 Enter www mywifiext net in the address field of the browser A login window opens 4 Enter your user name and password The Status page...

Page 40: ...ble the MAC filter WiFi access control or ACL For more information about how to disable your router s MAC filter WiFi access control or ACL see your router s documentation 2 Power on the extender and...

Page 41: ...urn Password Protection Off and On Recover a Forgotten User Name or Password Automatically Adjust for Daylight Saving Time Manually Set the Extender Clock Back Up and Manage the Extender Configuration...

Page 42: ...ens 4 Enter your user name and password The Status page displays 5 Select Settings Password 6 In the New User Name field type a user name 7 Type the password in the New Password field and the Verify P...

Page 43: ...extender 1 On your WiFi enabled computer or mobile device open the WiFi connection manager and locate and connect to the extender WiFi network 2 Launch a web browser 3 Enter www mywifiext net in the...

Page 44: ...www mywifiext net in the address field of the browser A login window opens 4 Enter your user name and password The Status page displays 5 Select Do More Access Schedule The Access Schedule page displa...

Page 45: ...and connect to the extender WiFi network 2 Launch a web browser 3 Enter www mywifiext net in the address field of the browser A login window opens 4 Enter your user name and password The Status page...

Page 46: ...ress field of the browser A login window opens 4 Enter your user name and password The Status page displays 5 Select Settings Other 6 Click the BROWSE button 7 Locate and select the previously saved b...

Page 47: ...to the extender and reset it For a list of factory default settings see Factory Default Settings on page 75 Use the Reset Button CAUTION This process erases any settings that you configured in the ex...

Page 48: ...the extender WiFi network 2 Launch a web browser 3 Enter www mywifiext net in the address field of the browser A login window opens 4 Enter your user name and password The Status page displays 5 Selec...

Page 49: ...er A login window opens 4 Enter your user name and password The Status page displays 5 Select Settings Firmware Update 6 Click the CHECK ONLINE button 7 If new firmware is available follow the onscree...

Page 50: ...Ds on select the ON radio button To turn the LED off select the OFF radio button 7 Click the SAVE button Your settings are saved Restart the Extender Remotely You can log in to the extender and restar...

Page 51: ...Maintain and Monitor the Extender 51 AC1200 WiFi Range Extender The extender restarts which takes about two minutes...

Page 52: ...drives or a printer Do not connect computers USB modems CD drives or DVD drives to the extender USB port This chapter contains the following sections USB Storage Device Requirements Share Files Across...

Page 53: ...s USB modems CD drives or DVD drives to the extender USB port Share Files Across Your WiFi Network You can share data that is stored on most common USB storage devices across your WiFi network with Re...

Page 54: ...s on the device Access a USB Storage Device Attached to the Extender ReadySHARE lets you access and share a USB drive connected to the extender USB port If your USB drive uses special drivers it is no...

Page 55: ...ght click the USB storage device and select Map network drive The Map Network Drive page displays 7 Select the drive letter to map to the network folder 8 Click the Finish button The USB device is map...

Page 56: ...Drive You can add network folders on the USB storage device To add a network folder 1 On your WiFi enabled computer or mobile device open the WiFi connection manager and locate and connect to the ext...

Page 57: ...folder 1 On your WiFi enabled computer or mobile device open the WiFi connection manager and locate and connect to the extender WiFi network 2 Launch a web browser 3 Enter www mywifiext net in the ad...

Page 58: ...ice You can share a USB printer instead 1 On your WiFi enabled computer or mobile device open the WiFi connection manager and locate and connect to the extender WiFi network 2 Launch a web browser 3 E...

Page 59: ...is chapter contains the following sections Specify ReadyDLNA Media Server Settings Play Media From a USB Drive on TiVo Note For information about how to connect the USB drive and to specify its settin...

Page 60: ...browser 3 Enter www mywifiext net in the address field of the browser A login window opens 4 Enter your user name and password The Status page displays 5 Select Do More USB Port By default the Enable...

Page 61: ...See and play MP3 files Pictures View images in jpg format You can use the TiVo Series 2 and up Home Media Option to play photos and music on your Windows or Mac computer in your TiVo user interface Se...

Page 62: ...7 Click the SAVE button Your settings are saved Play Videos on TiVo To play videos 1 On the TiVo select TiVo Central My Shows 2 Go to the bottom of the list and select the EX6200v2 Play Music or View...

Page 63: ...the NETGEAR USB Control Center see the ReadySHARE Printer User Manual which is available at downloadcenter netgear com This chapter contains the following sections Install the Printer Driver and Cable...

Page 64: ...ufacturer 2 Use a USB printer cable to connect the USB printer to the extender USB port USB 3 0 port on the front panel Download the ReadySHARE Printer Utility The utility works on Windows and Mac com...

Page 65: ...fter you install it the utility displays as NETGEAR USB Control Center on your computer To install the utility 1 If necessary unzip the ReadySHARE Printer utility setup file 2 Double click the ReadySH...

Page 66: ...us changes to Manually connected by Mycomputer Now only the computer that you are using can use this printer 3 Use the print feature in your application to print your document The NETGEAR USB Control...

Page 67: ...rinter status changes to Manually connected by Mycomputer Now only your computer can use the printer b To allow the printer to be shared click the Disconnect button The printer is released from the co...

Page 68: ...tings are saved Change the Language for the NETGEAR USB Control Center To change the language 1 Click the NETGEAR USB Control Center icon The NETGEAR USB Control Center page displays 2 Select Tools Co...

Page 69: ...Printer 69 AC1200 WiFi Range Extender The time out is the number of minutes that a computer holds its connection to the printer when the connection isn t being used 4 Click the OK button Your setting...

Page 70: ...70 9 9 FAQs and Troubleshooting This chapter covers the following topics FAQs Cannot Connect to the Extender Cannot Join a WiFi Network and Receive an Error Message...

Page 71: ...urity make sure that you are typing the network password in the correct field Can I set up the extender in extender mode if I connect it to the router or access point with an Ethernet cable No The ext...

Page 72: ...ult Settings on page 75 Cannot Connect to the Extender If you cannot connect to the extender determine what prevents you from connecting If you forgot your user name or password click the Username Pas...

Page 73: ...best connection with a clear line of sight between the extender and the WiFi router Make sure that no physical obstacles exist between the extender and the WiFi router and try to move the extender clo...

Page 74: ...74 A A Factory Settings and Technical Specifications This appendix covers the following topics Factory Default Settings Technical and Environmental Specifications...

Page 75: ...Factory default settings Factory Settings Smart Setup Enabled WiFi WiFi communication Enabled WiFi network name SSID NETGEAR_EXT Security Disabled Transmission speed Auto1 1 Maximum WiFi signal rate I...

Page 76: ...and client DNS relay NAT many to one VPN pass through IPSec PPTP Power adapter North America input 120V 60 Hz All regions output 12 VDC 1 5A 18W maximum Physical specifications Dimensions 9 72 x 6 85...

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