NetGain Motors AmP 8, Owner'S Manual

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R.A. Issued November 24, 2009
Rev A. April 20, 2010
6268 E. Molloy Rd – E. Syracuse, NY
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Tel: (315) 434-9303
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Fax: (315) 432-9290
4.3 Customer must complete the Returned Goods Authorization Form. Customer
must await receipt of RGA # before returning the motor to Advanced Motors
& Drives, Inc. Customer must properly identify the returned motor. Customer
will pay for the shipment of the returned motor.
4.4 Advanced Motors & Drives, Inc. will await the receipt of the motor before
processing the warranty claim. If Advanced Motors & Drives, Inc. determines
that the returned motor is covered under the Limited Warranty (item 2),
Advanced Motors & Drives, Inc. will reimburse Customer for the actual cost of
shipment of the returned motor.
5. Determination of Warranty Coverage
5.1 As soon as practical, Advanced Motors & Drives, Inc. will inspect the returned
motor to determine if the motor is covered under Limited Warranty
provisions.
5.2 Approval: If Advanced Motors & Drives, Inc. approves the warranty claim, the
Customer will be reimbursed as delineated in Item 6, Remedy.
5.3 Denial: If Advanced Motors & Drives, Inc. denies the warranty claim, AMD will
promptly communicate the reasons of denial of the claim
5.4 If Customer disagrees with the determination, Advanced Motors & Drives,
Inc. and Customer will discuss the determination in good faith and solve the
warranty claim amicably. If the determination cannot be resolved amicably,
then Item 9 of the Warranty Policy shall apply.
6. Remedy
6.1 Approved warranty claims: Advanced Motors & Drives, Inc. will credit the
customer with an amount agreed with the Customer and not higher then the
original purchase price, or replace the motor free of charge, within 60 days of
the warranty claim determination.
6.2 All credits issued under this Policy will be issued to the Customer’s account.
The Customer will not debit Advanced Motors & Drives, Inc. without specific
written approval from Advanced Motors & Drives, Inc. or Kinetek’s Controller
or Finance Officer.
6.3 The remedy as stated under Item 6 provides for complete responsibility of
Advanced Motors & Drives, Inc. for all warranty claims for non-compliance, or
defects.
7. Limitations and Exclusions
7.1 The Limited Warranty applies exclusively to motors that have received normal
use and service, and their application was approved by Advanced Motors &
Drives, Inc. before purchase.
7.2 The Limited Warranty does not apply to: a). any motor that was dismantled,
repaired or altered without prior consent from Advanced Motors & Drives,
AmP
™
Motors
AMD NEW MOTOR WARRANTY