- If the relay is wired to your boiler, check where the blue and brown wires of the
boiler adapter are properly wired. (Make sure to switch o the main power in your house
beforehand.)
- If the relay is plugged into a wall socket, make sure that the socket is not switched
o.
9.6 Reason 5: your Wi-Fi access point blocks the relay's internet
access
Your Wi-Fi access point may limit the internet access to a list of devices whose MAC
adresses are known (MAC lter). If it is the case, add the relay MAC adress to that list.
The relay MAC adress is written on its back. Just replace the g by 70:ee:50 . For
example g002460 has 70:ee:50:00:24:60 as MAC adress.
You can also access directly to the MAC adress of your relay in Settings ->Your Ther-
mostat.
10 Real-time mode not available
10.1 Real-time mode not available
If your app displays an exclamation mark on the left of your thermostat, the real-time
mode is not available.
12
