Unable to connect to appliance
If you cannot connect to the services appliance, there might be a network issue, or the hardware installation
might not have been completed successfully.
Steps
1. Try to ping the appliance using the IP address for the appliance :
ping
services_appliance_IP
2. If you receive no response from the ping, confirm you are using the correct IP address.
You can use the IP address of the appliance on the Grid Network, the Admin Network, or the Client
Network.
3. If the IP address is correct, check appliance cabling, QSFP or SFP transceivers, and the network setup.
4. If physical access to the appliance is available, you can use a direct connection to the permanent link-local
IP
169.254.0.1
to check controller networking configuration and update if necessary. For detailed
instructions, see step 2 in
Access StorageGRID Appliance Installer
If that does not resolve the issue, contact technical support.
5. If the ping was successful, open a web browser.
6. Enter the URL for the StorageGRID Appliance Installer:
https://
appliances_controller_IP
:8443
The Home page appears.
Reboot services appliance while StorageGRID Appliance
Installer is running
You might need to reboot the services appliance while the StorageGRID Appliance
Installer is running. For example, you might need to reboot the services appliance if the
installation fails.
About this task
This procedure only applies when the services appliance is running the StorageGRID Appliance Installer. Once
the installation is completed, this step no longer works because the StorageGRID Appliance Installer is no
longer available.
Steps
1. From the menu bar of the StorageGRID Appliance Installer, click
Advanced
>
Reboot Controller
.
The Reboot Controller page appears.
2. From the StorageGRID Appliance Installer, click
Advanced
>
Reboot Controller
, and then select one of
these options:
◦
Select
Reboot into StorageGRID
to reboot the controller with the node rejoining the grid. Select this
option if you are done working in maintenance mode and are ready to return the node to normal
operation.
◦
Select
Reboot into Maintenance Mode
to reboot the controller with the node remaining in
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