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NetApp AFF A250 Manual Download Page 32

authentication keys.

If the command fails, contact Customer Support.

◦

If the

Key Manager type

=

onboard

and the

Restored

column = anything other than

yes/true

,

use the

security key-manager onboard sync

command to re-sync the Key Manager type.

Use the

security key-manager key query

command to verify that the

Restored

column =

yes/true

for all authentication keys.

11. Connect the console cable to the partner node.

12. Give back the node using the

storage failover giveback -fromnode local

command.

13. Restore automatic giveback if you disabled it by using the

storage failover modify -node local

-auto-giveback true

command.

Return the failed part to NetApp - AFF A250

After you replace the part, you can return the failed part to NetApp, as described in the
RMA instructions shipped with the kit. Contact technical support at

, 888-

463-8277 (North America), 00-800-44-638277 (Europe), or +800-800-80-800
(Asia/Pacific) if you need the RMA number or additional help with the replacement
procedure.

Chassis

Replace the chassis - AFF A250

To replace the chassis, you must move the bezel, controller modules, and NVMe drives
from the impaired chassis to the replacement chassis, and then remove the impaired
chassis from the equipment rack or system cabinet and install the replacement chassis in
its place.

About this task

• All other components in the system must be functioning properly; if not, you must contact technical support.

• You can use this procedure with all versions of ONTAP supported by your system.

• This procedure is written with the assumption that you are moving the bezel, NVMe drives, and controller

modules to the new chassis, and that the replacement chassis is a new component from NetApp.

• This procedure is disruptive. For a two-node cluster, you will have a complete service outage and a partial

outage in a multi-node cluster.

Shut down the controllers - AFF A250

You must shut down the node or nodes in the chassis prior to moving them to the new
chassis.

About this task

• If you have a cluster with more than two nodes, it must be in quorum. If the cluster is not in quorum or a

healthy node shows

false

for eligibility and health, you must correct the issue before shutting down the

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Summary of Contents for AFF A250

Page 1: ...250 systems ONTAP Systems NetApp November 23 2021 This PDF was generated from https docs netapp com us en ontap systems a250 install setup html on November 23 2021 Always check docs netapp com for the latest ...

Page 2: ...Table of Contents AFF A250 System Documentation 1 Install and setup 1 Maintain 11 ...

Page 3: ...hrough initial system bring up Use this guide if you are familiar with installing NetApp systems Access the Installation and Setup Instructions PDF poster English AFF A250 Installation and Setup Instructions Japanese AFF A250 Systems Installation and Setup Instructions Chinese AFF A250 Systems Installation and Setup Instructions Videos AFF A250 There are two videos one showing how to rack and cabl...

Page 4: ... about this system NetApp Hardware Universe Customers with specific power requirements must check HWU for their configuration options Find the Release Notes for your version of ONTAP 9 You need to provide the following at your site Rack space for the storage system Phillips 2 screwdriver Additional networking cables to connect your system to your network switch and laptop or console with a Web bro...

Page 5: ...X66250 15 112 00346 15m X66250 30 112 00347 30m Micro USB console cable Not applicable Console connection during software setup Power cables Not applicable Powering up the system 5 Review the NetApp ONTAP Configuration Guide and collect the required information listed in that guide ONTAP Configuration Guide Step 2 Install the hardware You need to install your system in a 4 post rack or NetApp syst...

Page 6: ...ode switchless cluster method or by using the cluster interconnect network Option 1 Cable a two node switchless cluster The management Fibre Channel and data or host network ports on the controller modules are connected to switches The cluster interconnect ports are cabled on both controller modules Contact your network administrator for information about connecting the system to the switches Be s...

Page 7: ...d cluster All ports on the controllers are connected to switches cluster interconnect management Fibre Channel and data or host network switches Contact your network administrator for information about connecting the system to the switches Be sure to check the illustration arrow for the proper cable connector pull tab orientation As you insert the connector you should feel it click into place if y...

Page 8: ...bling Cable configuration dependent options You have configuration dependent optional cabling to the Fibre Channel or iSCSI host networks or direct attached storage This cabling is not exclusive you can have cabling to a host network and storage Option 1 Cable to a Fibre Channel host network Fibre Channel ports on the controllers are connected to Fibre Channel host network switches Contact your ne...

Page 9: ...ngle drive shelf 3 To complete setting up your system see Step4 Completing system setup and configuration Option 2 Cable to a 25GbE data or host network 25GbE ports on the controllers are connected to 25GbE data or host network switches Contact your network administrator for information about connecting the system to the switches Be sure to check the illustration arrow for the proper cable connect...

Page 10: ...em setup and configuration Option 3 Cable the controllers to a single drive shelf Cable each controller to the NSM modules on the NS224 drive shelf Be sure to check the illustration arrow for the proper cable connector pull tab orientation As you insert the connector you should feel it click into place if you do not feel it click remove it turn it around and try again 1 Use the animation or the st...

Page 11: ...controller in the system and then connecting to the management switch Option 1 Complete system setup and configuration if network discovery is enabled If you have network discovery enabled on your laptop you can complete system setup and configuration using automatic cluster discovery 1 Plug the power cords into the controller power supplies and then connect them to power sources on different circ...

Page 12: ...n the NetApp ONTAP Configuration Guide ONTAP Configuration Guide 6 Verify the health of your system by running Config Advisor 7 After you have completed the initial configuration go to the ONTAP ONTAP System Manager Documentation Resources page for information about configuring additional features in ONTAP Option 2 Complete system setup and configuration if network discovery is not enabled If netw...

Page 13: ...sion using PuTTY a terminal server or the equivalent for your environment Check your laptop or console s online help if you do not know how to configure PuTTY b Enter the management IP address when prompted by the script 4 Using System Manager on your laptop or console configure your cluster a Point your browser to the node management IP address The format for the address is https x x x x b Config...

Page 14: ...e node on which you are performing maintenance The healthy node is the HA partner of the impaired node Check onboard encryption keys as needed AFF A250 Prior to shutting down the impaired node and checking the status of the onboard encryption keys you must check the status of the impaired node disable automatic giveback and check what version of ONTAP the system is running If you have a cluster wi...

Page 15: ...d you need to verify the NVE configuration If no volumes are listed check whether NSE is configured 2 Verify whether NSE is configured storage encryption disk show If the command output list the drive details with Mode Key ID information NSE is configured and you need to verify the NSE configuration If no disks are shown NSE is not configured If NVE and NSE are not configured it s safe to shut dow...

Page 16: ...Support mysupport netapp com b Verify the Restored column shows yes for all authentication keys security key manager key query c Verify that the Key Manager type shows onboard manually backup the OKM information d Go to advanced privilege mode and enter y when prompted to continue set priv advanced e Enter the command to display the key management backup information security key manager onboard sh...

Page 17: ...t mysupport netapp com b Verify that the Restored column equals yes for all authentication keys security key manager key query c You can safely shutdown the node 4 If the Key Manager type displays onboard and the Restored column displays anything other than yes a Enter the onboard security key manager sync command security key manager onboard sync Enter the customer s onboard key management passph...

Page 18: ...er After completing the NVE or NSE tasks you need to complete the shutdown of the impaired node Do not use this procedure if your system is in a two node MetroCluster configuration To shut down the impaired node you must determine the status of the node and if necessary take over the node so that the healthy node continues to serve data from the impaired node storage If you have a cluster with mor...

Page 19: ...replace the boot media and transfer the boot image to the boot media AFF A250 To replace the boot media you must remove the impaired controller module install the replacement boot media and transfer the boot image to a USB flash drive Step 1 Remove the controller module AFF A250 To access components inside the controller module you must first remove the controller module from the system and then r...

Page 20: ... both hands grasp the controller module sides and gently pull it out of the chassis and set it on a flat stable surface 6 Turn the thumbscrew on the front of the controller module anti clockwise and open the controller module cover 18 ...

Page 21: ... media You need a 1 magnetic Phillips head screw driver to remove the screw that holds the boot media in place Due to the space constraints within the controller module you should also have a magnet to transfer the screw on to so that you do not loose it You can use the following video or the tabulated steps to replace the boot media Replacing the boot media 1 Locate and replace the impaired boot ...

Page 22: ...n the controller module d Using the 1 magnetic screw driver insert and tighten the screw on the boot media Do not apply force when tightening the screw on the boot media you might crack it Step 3 Transfer the boot image to the boot media The replacement boot media that you installed is without a boot image so you need to transfer a boot image using a USB flash drive You must have a USB flash drive...

Page 23: ...service image from the NetApp Support Site to the USB flash drive a Download the service image to your work space on your laptop b Unzip the service image If you are extracting the contents using Windows do not use winzip to extract the netboot image Use another extraction tool such as 7 Zip or WinRAR There are two folders in the unzipped service image file boot efi c Copy the efi folder to the to...

Page 24: ...3 Close the controller module cover and tighten the thumbscrew 22 ...

Page 25: ...into place The controller module begins to boot as soon as it is fully seated in the chassis Be prepared to interrupt the boot process The controller module should be fully inserted and flush with the edges of the chassis 1 Although the environment variables and bootargs are retained you should check that all required boot environment variables and bootargs are properly set for your system type an...

Page 26: ...age displayed inside the brackets on your screen 3 Restore the var file system If your system has Then A network connection a Press y when prompted to restore the backup configuration b Set the healthy node to advanced privilege level set privilege advanced c Run the restore backup command system node restore backup node local target address impaired_node_IP_address d Return the node to admin leve...

Page 27: ...session state is changed to Connected for the target iSCSI target type dr_auxiliary address ip address date and time node name iscsi session stateChanged notice iSCSI session state is changed to Connected for the target iSCSI target type dr_partner address ip address d Select the Update flash from backup config sync flash option from the displayed menu If you are prompted to continue with the upda...

Page 28: ... Restore automatic giveback if you disabled it by using the storage failover modify node local auto giveback true command Restore OKM NSE and NVE as needed AFF A250 Once environment variables are checked you must complete steps specific to systems that have Onboard Key Manager OKM NetApp Storage Encryption NSE or NetApp Volume Encryption NVE enabled 1 Determine which section you should use to rest...

Page 29: ...r security key manager onboard show backup command Example of backup data BEGIN BACKUP TmV0QXBwIEtleSBCbG9iAAEAAAAEAAAAcAEAAAAAAADuD byAAAAACEAAAAAAAAA QAAAAAAAAABvOlH0AAAAAMh7qDLRyH1DBz12piVdy9ATSFMT0C0TlYFss4PDjTaV dzRYkLd1PhQLxAWJwOIyqSr8qY1SEBgm1IWgE5DLRqkiAAAAAAAAACgAAAAAAAAA 3WTh7gAAAAAAAAAAAAAAAAIAAAAAAAgAZJEIWvdeHr5RCAvHGclo wAAAAAAAAAA IgAAAAAAAAAoAAAAAAAAAEOTcR0AAAAAAAAAAAAAAAACAAAAAAAJA...

Page 30: ... security key manager onboard sync b Run the security key manager onboard sync command and then enter the passphrase when prompted c Enter the security key manager key query command to see a detailed view of all keys stored in the onboard key manager and verify that the Restored column yes true for all authentication keys If the Restored column anything other than yes true contact Customer Support...

Page 31: ...DMP SnapMirror or SnapVault process disable the process See the appropriate Documentation Center for more information 5 Wait 3 minutes and check the failover status with the storage failover show command 6 At the clustershell prompt enter the net int show is home false command to list the logical interfaces that are not on their home node and port If any interfaces are listed as false revert those...

Page 32: ...sis Replace the chassis AFF A250 To replace the chassis you must move the bezel controller modules and NVMe drives from the impaired chassis to the replacement chassis and then remove the impaired chassis from the equipment rack or system cabinet and install the replacement chassis in its place About this task All other components in the system must be functioning properly if not you must contact ...

Page 33: ...g node node_name in an HA enabled cluster may result in client disruption or data access failure To ensure continuity of service use the storage failover takeover command Are you sure you want to halt node node_name y n You must perform a clean system shutdown before replacing the chassis to avoid losing unwritten data in the nonvolatile memory NVMEM If the NVMEM LED is flashing there is content i...

Page 34: ...he inside by crossing your arms Lever Latching mechanism 5 Using both hands grasp the controller module sides and gently pull it out of the chassis and set it on a flat stable surface 6 Set the controller module aside in a safe place and repeat these steps for the other controller module in the chassis Step 2 Move drives to the new chassis You need to move the drives from each bay opening in the o...

Page 35: ... rails in a system cabinet or equipment rack and then set it aside 3 If you are not already grounded properly ground yourself 4 Using two people install the replacement chassis into the equipment rack or system cabinet by guiding the chassis onto the rack rails in a system cabinet or equipment rack 5 Slide the chassis all the way into the equipment rack or system cabinet 6 Secure the front of the ...

Page 36: ... and flush with the edges of the chassis 5 Repeat the preceding steps to install the second controller into the new chassis Complete the restoration and replacement process AFF A250 Step 1 Verify and set the HA state of the chassis You must verify the HA state of the chassis and if necessary update the state to match your system configuration 1 In Maintenance mode from either controller module dis...

Page 37: ...or 800 800 80 800 Asia Pacific if you need the RMA number or additional help with the replacement procedure Controller Replace the controller module AFF A250 You must review the prerequisites for the replacement procedure and select the correct one for your version of the ONTAP operating system All drive shelves must be working properly If your system is in a MetroCluster configuration you must re...

Page 38: ...on 1 Most systems To shut down the impaired node you must determine the status of the node and if necessary take over the node so that the healthy node continues to serve data from the impaired node storage About this task If you have a cluster with more than two nodes it must be in quorum If the cluster is not in quorum or a healthy node shows false for eligibility and health you must correct the...

Page 39: ...gibility and health you must correct the issue before shutting down the impaired node see the Administration overview with the CLI If you have a MetroCluster configuration you must have confirmed that the MetroCluster Configuration State is configured and that the nodes are in an enabled and normal state metrocluster node show Steps 1 If AutoSupport is enabled suppress automatic case creation by i...

Page 40: ...odule You must remove the controller module from the chassis when you replace a component inside the controller module Make sure that you label the cables so that you know where they came from Use the following video or the tabulated steps to replace a controller module Replacing a controller module 1 If you are not already grounded properly ground yourself 2 Unplug the controller module power sup...

Page 41: ... both hands grasp the controller module sides and gently pull it out of the chassis and set it on a flat stable surface 6 Turn the thumbscrew on the front of the controller module anti clockwise and open the controller module cover 39 ...

Page 42: ...ly a Open the power cable retainer and then unplug the power cable from the power supply b Unplug the power cable from the power source 2 Rotate the cam handle such that it can be used to pull power supply out of the controller module while pressing the locking tab CAUTION The power supply is short Always use two hands to support it when removing it from the controller module so that it does not s...

Page 43: ...clicks into place The power supplies will only properly engage with the internal connector and lock in place one way To avoid damaging the internal connector do not use excessive force when sliding the power supply into the system Step 3 Move the fans You must move the fans from the impaired controller module to the replacement module when replacing a failed controller module 1 Remove the fan modu...

Page 44: ... AFF A250 under the air duct in the controller module You must move it from the impaired controller module to the replacement controller module You need a 1 magnetic Phillips head screw driver to remove the screw that holds the boot media in place Due to the space constraints within the controller module you should also have a magnet to transfer the screw on to so that you do not lose it 1 Locate ...

Page 45: ... out of the socket and align it into place in the replacement controller module c Using the 1 magnetic screw driver insert and tighten the screw on the boot media Do not apply force when tightening the screw on the boot media you might crack it Step 5 Move the DIMMs To move the DIMMs locate and move them from the impaired controller into the replacement controller and follow the specific sequence ...

Page 46: ...e open position and then insert the DIMM squarely into the socket The DIMMs fit tightly in the socket If not reinsert the DIMM to realign it with the socket d Visually inspect the DIMM to verify that it is evenly aligned and fully inserted into the socket e Repeat these substeps for the remaining DIMM Step 6 Move a mezzanine card To move a mezzanine card you must remove the cabling and any QSFPs a...

Page 47: ...e impaired controller module and from the mezzanine card and set them aside safely on the magnet d Gently lift the mezzanine card out of the socket and move it to the same position in the replacement controller e Gently align the mezzanine card into place in the replacement controller f Using the 1 magnetic screw driver insert and tighten the screws on the face of the replacement controller module...

Page 48: ...ller module to the replacement controller module Squeeze the clip on the face of the battery plug Unplug the battery cable from the socket Grasp the battery and press the blue locking tab marked PUSH Lift the battery out of the holder and controller module a Locate the battery plug and squeeze the clip on the face of the battery plug to release the plug from the socket b Grasp the battery and pres...

Page 49: ...de wall f Press firmly down on the battery pack to make sure that it is locked into place Step 8 Install the controller module After all of the components have been moved from the impaired controller module to the replacement controller module you must install the replacement controller module into the chassis and then boot it to Maintenance mode You can use the following illustrations or the writ...

Page 50: ...following sections You will connect the rest of the cables to the controller module later in this procedure 5 Insert the controller module into the chassis a Ensure the latching mechanism arms are locked in the fully extended position b Using both hands align and gently slide the controller module into the latching mechanism arms until it stops c Place your index fingers through the finger holes f...

Page 51: ...stems The replacement node is the new node that replaced the impaired node as part of this procedure The healthy node is the HA partner of the replacement node Steps 1 If the replacement node is not at the LOADER prompt halt the system to the LOADER prompt 2 On the healthy node check the system time show date The date and time are given in GMT 3 At the LOADER prompt check the date and time on the ...

Page 52: ...the node system node halt node node_name After you issue the command you should wait until the system stops at the LOADER prompt 2 At the LOADER prompt access the special drivers specifically designed for system level diagnostics to function properly boot_diags 3 Select Scan System from the displayed menu to enable running the diagnostics tests 4 Select Test System from the displayed menu 5 Procee...

Page 53: ...he replacement node and then verify that the change was implemented This procedure applies only to systems running ONTAP in an HA pair 1 If the replacement node is in Maintenance mode showing the prompt exit Maintenance mode and go to the LOADER prompt halt 2 From the LOADER prompt on the replacement node boot the node entering y if you are prompted to override the system ID due to a system ID mis...

Page 54: ...torage storage failover giveback ofnode replacement_node_name the replacement node takes back its storage and completes booting If you are prompted to override the system ID due to a system ID mismatch you should enter y If the giveback is vetoed you can consider overriding the vetoes Find the High Availability Configuration Guide for your version of ONTAP 9 b After the giveback has been completed...

Page 55: ...ow fields node systemid command output displays the old system ID until the MetroCluster configuration returns to a normal state 8 If the node is in a MetroCluster configuration depending on the MetroCluster state verify that the DR home ID field shows the original owner of the disk if the original owner is a node on the disaster site This is required if both of the following are true The MetroClu...

Page 56: ...e available to the replacement node However if the impaired node was the only node in the cluster with a license for the feature no configuration changes to the feature are allowed Also using unlicensed features on the node might put you out of compliance with your license agreement so you should install the replacement license key or keys on the replacement node as soon as possible The licenses k...

Page 57: ... should verify that the LIFs are on their home ports and register the serial number of the replacement node if AutoSupport is enabled and reset automatic giveback 1 Verify that the logical interfaces are reporting to their home server and ports network interface show is home false If any LIFs are listed as false revert them to their home ports network interface revert 2 Register the system serial ...

Page 58: ...his task If you have a cluster with more than two nodes it must be in quorum If the cluster is not in quorum or a healthy node shows false for eligibility and health you must correct the issue before shutting down the impaired node see the Administration overview with the CLI Steps 1 If AutoSupport is enabled suppress automatic case creation by invoking an AutoSupport message system node autosuppo...

Page 59: ...gibility and health you must correct the issue before shutting down the impaired node see the Administration overview with the CLI If you have a MetroCluster configuration you must have confirmed that the MetroCluster Configuration State is configured and that the nodes are in an enabled and normal state metrocluster node show Steps 1 If AutoSupport is enabled suppress automatic case creation by i...

Page 60: ...he controller module Make sure that you label the cables so that you know where they came from 1 If you are not already grounded properly ground yourself 2 Unplug the controller module power supplies from the source 3 Release the power cable retainers and then unplug the cables from the power supplies 4 Insert your forefinger into the latching mechanism on either side of the controller module pres...

Page 61: ... and gently pull it out of the chassis and set it on a flat stable surface 6 Turn the thumbscrew on the front of the controller module anti clockwise and open the controller module cover Thumbscrew Controller module cover 7 Lift out the air duct cover 59 ...

Page 62: ...place it following the specific sequence of steps Use the following video or the tabulated steps to replace a DIMM Replacing a DIMM 1 Replace the impaired DIMM on your controller module The DIMMs are in slot 3 or 1 on the motherboard Slot 2 and 4 are left empty Do not attempt to install DIMMs into these slots The fault LED located on the board next to each DIMM blinks every two seconds 60 ...

Page 63: ...e components on the DIMM circuit board e Insert the replacement DIMM squarely into the slot The DIMMs fit tightly in the socket If not reinsert the DIMM to realign it with the socket f Visually inspect the DIMM to verify that it is evenly aligned and fully inserted into the socket Step 4 Install the controller module After you have replaced the component in the controller module you must re instal...

Page 64: ...2 Close the controller module cover and tighten the thumbscrew 62 ...

Page 65: ...access the system to perform the tasks in the following sections You will connect the rest of the cables to the controller module later in this procedure Step 5 Run diagnostics After you have replaced a component in your system you should run diagnostic tests on that component Your system must be at the LOADER prompt to start diagnostics All commands in the diagnostic procedures are issued from th...

Page 66: ...althy node continues to serve data from the impaired node storage About this task If you have a cluster with more than two nodes it must be in quorum If the cluster is not in quorum or a healthy node shows false for eligibility and health you must correct the issue before shutting down the impaired node see the Administration overview with the CLI Steps 1 If AutoSupport is enabled suppress automat...

Page 67: ...gibility and health you must correct the issue before shutting down the impaired node see the Administration overview with the CLI If you have a MetroCluster configuration you must have confirmed that the MetroCluster Configuration State is configured and that the nodes are in an enabled and normal state metrocluster node show Steps 1 If AutoSupport is enabled suppress automatic case creation by i...

Page 68: ...e controller module Make sure that you label the cables so that you know where they came from 1 If you are not already grounded properly ground yourself 2 Unplug the controller module power supplies from the source 3 Release the power cable retainers and then unplug the cables from the power supplies 4 Insert your forefinger into the latching mechanism on either side of the controller module press...

Page 69: ...r Step 3 Replace a fan To replace a fan remove the failed fan module and replace it with a new fan module Use the following video or the tabulated steps to replace a fan Replacing a fan 1 Identify the fan module that you must replace by checking the console error messages or by locating the lit LED for the fan module on the motherboard 2 Remove the fan module by pinching the side of the fan module...

Page 70: ...d then slide the replacement fan module into the controller module Step 4 Reinstall the controller module After you replace a component within the controller module you must reinstall the controller module in the system chassis and boot it 1 Close the controller module cover and tighten the thumbscrew 68 ...

Page 71: ...on the orange tabs on top of the latching mechanism and gently push the controller module over the stop e Release your thumbs from the top of the latching mechanisms and continue pushing until the latching mechanisms snap into place The controller module begins to boot as soon as it is fully seated in the chassis Be prepared to interrupt the boot process The controller module should be fully inser...

Page 72: ...technical support Step 1 Shut down the impaired controller You can shut down or take over the impaired controller using different procedures depending on the storage system hardware configuration Option 1 Most configurations To shut down the impaired node you must determine the status of the node and if necessary take over the node so that the healthy node continues to serve data from the impaired...

Page 73: ...er is not in quorum or a healthy node shows false for eligibility and health you must correct the issue before shutting down the impaired node see the Administration overview with the CLI If you have a MetroCluster configuration you must have confirmed that the MetroCluster Configuration State is configured and that the nodes are in an enabled and normal state metrocluster node show Steps 1 If Aut...

Page 74: ...ntroller module Make sure that you label the cables so that you know where they came from 1 If you are not already grounded properly ground yourself 2 Unplug the controller module power supplies from the source 3 Release the power cable retainers and then unplug the cables from the power supplies 4 Insert your forefinger into the latching mechanism on either side of the controller module press the...

Page 75: ...ntroller module cover Step 3 Replace or install a mezzanine card To replace a mezzanine card you must remove the impaired card and install the replacement card to install a mezzanine card you must remove the face plate and install the new card Use the following video or the tabulated steps to replace a mezzanine card Replacing a mezzanine card 1 To replace a mezzanine card 2 Locate and replace the...

Page 76: ...er remove the screws from the face of the controller module and set them aside safely on the magnet d Using the 1 magnetic screw driver loosen the screw on the impaired mezzanine card e Gently lift the impaired mezzanine card directly out of the socket and set it aside f Remove the replacement mezzanine card from the antistatic shipping bag and align it to the inside face of the controller module ...

Page 77: ...set them aside safely on the magnet b Remove the mezzanine card from the antistatic shipping bag and align it to the inside face of the controller module c Gently align the mezzanine card into place d Using the 1 magnetic screw driver insert and tighten the screws on the face of the controller module and on the mezzanine card Do not apply force when tightening the screw on the mezzanine card you m...

Page 78: ...turn the node to normal operation by giving back its storage storage failover giveback ofnode impaired_node_name 5 If automatic giveback was disabled reenable it storage failover modify node local auto giveback true Step 5 Return the failed part to NetApp After you replace the part you can return the failed part to NetApp as described in the RMA instructions shipped with the kit Contact technical ...

Page 79: ...ge failover modify node local auto giveback false 3 Take the impaired node to the LOADER prompt If the impaired node is displaying Then The LOADER prompt Go to the next step Waiting for giveback Press Ctrl C and then respond y when prompted System prompt or password prompt enter system password Take over or halt the impaired node For an HA pair take over the impaired node from the healthy node sto...

Page 80: ...stem prompt or password prompt enter system password Take over or halt the impaired node For an HA pair take over the impaired node from the healthy node storage failover takeover ofnode impaired_node_name When the impaired node shows Waiting for giveback press Ctrl C and then respond y Step 2 Remove the controller module You must remove the controller module from the chassis when you replace a co...

Page 81: ... both hands grasp the controller module sides and gently pull it out of the chassis and set it on a flat stable surface 6 Turn the thumbscrew on the front of the controller module anti clockwise and open the controller module cover 79 ...

Page 82: ...tery into the controller module Use the following video or the tabulated steps to replace the NVMEM battery Replacing the NVMEM battery 1 Locate and replace the impaired NVMEM battery on your controller module It is recommended that you follow the illustrated instructions in the order listed Squeeze the clip on the face of the battery plug Unplug the battery cable from the socket 80 ...

Page 83: ...attery plug into the socket e Slide the battery pack down along the sheet metal side wall until the support tabs on the side wall hook into the slots on the battery pack and the battery pack latch engages and clicks into the opening on the side wall f Press firmly down on the battery pack to make sure that it is locked into place Step 4 Install the controller module After you have replaced the com...

Page 84: ...humbs down on the orange tabs on top of the latching mechanism and gently push the controller module over the stop e Release your thumbs from the top of the latching mechanisms and continue pushing until the latching mechanisms snap into place The controller module begins to boot as soon as it is fully seated in the chassis Be prepared to interrupt the boot process The controller module should be ...

Page 85: ...an If the scan reported no failures select Reboot from the menu to reboot the system Step 6 Return the failed part to NetApp After you replace the part you can return the failed part to NetApp as described in the RMA instructions shipped with the kit Contact technical support at NetApp Support 888 463 8277 North America 00 800 44 638277 Europe or 800 800 80 800 Asia Pacific if you need the RMA num...

Page 86: ...pull power supply out of the controller module while pressing the locking tab CAUTION The power supply is short Always use two hands to support it when removing it from the controller module so that it does not suddenly swing free from the controller module and injure you Blue power supply locking tab Power supply 5 Using both hands support and align the edges of the power supply with the opening ...

Page 87: ...ts in the system must be functioning properly if not you must contact technical support Step 1 Shut down the impaired controller You can shut down or take over the impaired controller using different procedures depending on the storage system hardware configuration Option 1 Most configurations To shut down the impaired node you must determine the status of the node and if necessary take over the n...

Page 88: ...ore than two nodes it must be in quorum If the cluster is not in quorum or a healthy node shows false for eligibility and health you must correct the issue before shutting down the impaired node see the Administration overview with the CLI If you have a MetroCluster configuration you must have confirmed that the MetroCluster Configuration State is configured and that the nodes are in an enabled an...

Page 89: ...assis when you replace a component inside the controller module Make sure that you label the cables so that you know where they came from 1 If you are not already grounded properly ground yourself 2 Unplug the controller module power supplies from the source 3 Release the power cable retainers and then unplug the cables from the power supplies 4 Insert your forefinger into the latching mechanism o...

Page 90: ...ule sides and gently pull it out of the chassis and set it on a flat stable surface 6 Turn the thumbscrew on the front of the controller module anti clockwise and open the controller module cover Thumbscrew Controller module cover 7 Lift out the air duct cover 88 ...

Page 91: ...ide the controller and follow the specific sequence of steps Use the following video or the tabulated steps to replace the RTC battery Replacing the RTC battery 1 Locate the RTC battery between the heatsink and the midplane and remove it exactly as shown in the graphic 89 ...

Page 92: ...ft the battery up Note Make a note of the polarity of the battery The battery should eject out The battery will be ejected out 2 Remove the replacement battery from the antistatic shipping bag 3 Locate the RTC battery holder between the heatsink and the midplane and insert it exactly as shown in the graphic 90 ...

Page 93: ...p 4 Reinstall the controller module and setting time date after RTC battery replacement After you replace a component within the controller module you must reinstall the controller module in the system chassis reset the time and date on the controller and then boot it 1 If you have not already done so close the air duct or controller module cover 2 Align the end of the controller module with the o...

Page 94: ... at the LOADER prompt The controller module should be fully inserted and flush with the edges of the chassis 6 Reset the time and date on the controller a Check the date and time on the healthy node with the show date command b At the LOADER prompt on the target node check the time and date c If necessary modify the date with the set date mm dd yyyy command d If necessary set the time in GMT using...

Page 95: ...Y WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE NetApp reserves the right to change any products described herein at any time and without notice NetApp assumes no responsibility or liability arising from the use of products described herein except as expressly agree...

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